It's fine. A space to store your garbage…read more Be prepared for the bait-and-switch. Your rates will start low and immediately start increasing every few months. That's how these places operate. If you're aware of that, you'll be fine here. Nice space for the most part, new building and climate controlled.

BEWARE: QUARTERLY LEASE INCREASES. I moved my storage until from Ballard to this facility in June…read more The starting lease was very reasonable for a 7.5 x 10 unit - $110/month. My first month even received a 50% discount. By October my lease had increased by 35% to $148 without notice. I called their corporate office to see if this was a billing error, it was not. They reprice their spaces every 3 months. This was not disclosed when I signed the agreement. I would not have spent the time and money to move an existing unit to a new one knowing the price would change 4x a year. It's absurd.

Went by to view the space, but they were at lunch and I couldn't stay to wait for them to return,…read moreso I called and spoke with Vivian. She agreed to come in early the next day, before her shift even started, just to accommodate me, and was so kind, welcoming, helpful, and clear at explaining everything over the phone, as well as in person. And her patience....made me know that I had found the right place because I couldn't walk fast to the unit, which was nice and clean. The whole space made me feel safe being there, and knowing that my items would be secure there as well, with all the cameras around. Vivian, thank you for going above and beyond the call of duty!

Vivian was very friendly, inviting professional and thorough…read more She took her time and showing me the unit and explained everything very well. I like this facility because it is convenient and clean.

Very clean and secure facility. The staff are friendly and were very helpful with my storage needs…read more When I outgrew my unit, I was allowed to upgrade to a larger unit, and they applied a prorated amount of rent from my old unit toward the new one. Occasionally the loading docks can get very busy on weekends, but otherwise access is convenient.

Great unit, easy to access, and the guy who showed me to my unit was helpful and friendly, but the…read moreperson working at the front desk got so worked up by my mom and I simply waiting in line while they were helping another customer and it was quite bizarre. I suggest they see someone for anxiety treatment because they started fully panicking when they told us they were helping someone else and we said that was fine and asked where to park. It was very strange and offputting and I do genuinely hope they are doing ok

I moved my 1 bedroom apartment with the help of Seattle Movers and I'm happy with their service…read more They arrived on time and didn't damage anything through the move. I do think that they would work much more efficiently if you stay with them. I did have a few minor issues. They said they will send two guys, but they sent 3. They didn't tell me anything about extra charges for that, not the day before, not when 3 guys showed up and I asked them I was told they'll send two guys. At the end though they showed me the invoice and the rate was higher. I called them the next day and they totally agreed to respect the agreed upon rate, which is fair and nice. They also sent the truck from a further location, which I wasn't expecting considering that they do charge for driving time. Again, I mentioned this to them and they considered the closer location for their estimate. I appreciate them being understanding, but I'd prefer more honesty and better planning upfront. Overall I'm very happy with the service.

After concluding my business with Seattle Movers, they continued to charge me monthly storage fees…read moreautomatically for 2 months, for a total of $700. My belongings were back in my home, but they kept charging me! I notified of them of the issue on June 21, 2024, and they stopped the recurring charges. But they have not refunded me for the $700 they overcharged. They continue to make up excuses about new accountants, accountants being on vacation, accountants being hard to work with, etc. They first promised to have it done within 2 weeks. It has now been over 2 months. The movers were great, but the admins were not responsive with returning the money they have overcharged me. I have filed a complaint through BBB and will need to go through small claims court next. EDIT: got paid back after 2 months and the complaint to the BBB, updated to 3 stars since the actual moving service was good, but the burden was all on me for a returning the money.

Staff are generally inconsiderate people. We rented out a…read morestorage unit as a place to keep some personal keepsakes while we traveled the US. while traveling, we got a call that there's some damage to our unit and water was seen leaking out, however, as we were states away -there was not much we could do aside from send another family member to check but they denied them entry and when we tried to find a work around, they flat out refused to call us back now back in Washington we have made our way back to the storage unit only to discover that there's no record of the repeated calls to speak to the manager and promises that he would return my phone calls, and it's "not their fault" sooo we will absolutely not be recommending them in hopes no one else has to deal with this.. oh and to top it off during the non existent return phone calls we did indeed get an email telling us they were raising everyone's rates.

Myles and Larry are the people I've dealt with and they go above and beyond with customer service…read more Place is easy to get to. Has extended hours. Pricing is what it is (lots of businesses have an intro rate that goes up eventually, but talk to them and they can help you sort it out). Way better than my last place. Feel safer and got a better rate. Plus they have good move in specials online, take advantage of those. Depending on supply and demand, a bigger unit might be cheaper than a smaller one.

I had such a great experience with this super friends…read more moving company. The team was incredibly fast, efficient, and well-organized from start to finish. They handled everything with care and made the entire process feel easy and stress-free. What really stood out was how quickly they got everything done without sacrificing quality or attention to detail. I felt completely at ease knowing my belongings were in good hands. Highly recommend them to anyone looking for a smooth, hassle-free move! -Sarah

Easy to schedule and work with. We had a last minute need for moving and they scheduled us right…read moreaway. They have accomplished movers who worked well as a team.

I rented a unit at 1st Ave Storage for close to 20 years, and management used to be great there (I…read morebelieve Emmet(?) was the longtime manager there, but he left a few years ago). I just recently moved out, as things have gotten shadier and shadier around there. The security/safety around the building has become questionable, especially with the RV camp out back. With that said--the worst part, frankly, is the owner. Charlie is his name, and he basically refused the pro-rated refund that 3 people working at his facility ALL said I would receive. I did a speedy move out April 16, as the manager there told me I could get the pro-rated refund if I cleared my unit out asap, rather than wait until end of month. Great! Sadly, I never received the refund, and even thought the 3 different employees told me I should get it--Charlie apparently refused to follow through, telling his manager "we don't pro-rate". But... all 3 of your employees told me you do...!? When I asked to have Charlie call me directly, I was told Charlie said: "I don't talk to customers directly." I explained I would warn people on Yelp if Charlie doesn't bother calling me back, and his reply (through his employee, since he doesn't talk to customers): Fine, post on Yelp. Additionally, when I rented a U-Haul from them, the gas tank was not even filled. Apparently owner Charlie keeps just a quarter tank in there, claiming it's due to the RV camp stealing gas. But... he will penalize truck renters if they don't return the truck at exactly the maybe kinda quarter-ish level the tank had. Makes it real hard for truck renters to fill up ONLY the amount they use. Hmmm... SO... Be warned. Charlie the owner does not follow through, and frankly does not step up when he should. I moved to another storage facility that provided better rates in a more convenient location... and a safer location. I didn't realize perhaps the best benefit to moving: not supporting a shady owner. I'm giving 2 stars rather than 1 because of the years of good service I had when previous management was great, the place was more secure, and shady business practices didn't impact me. I guess owner Charlie's integrity was lost in parallel with the decline of the community around there :-\ Buyer beware--think twice before using 1st Ave Storage.

Kim who helped me get my U-Haul was very accommodating. I hope to have people work customer service…read morejust like her. She had me in and then out the door quickly. Storage facility could be much nicer other than that GREAT SERVICE.

Beware of renting a unit at any Public Storage. Rates were raised in a 6 month span approx 120.00…read morefor my unit and then I moved out very early the morning of the 3rd (that's the day my house closed escrow) and was charged an entire month for that unit. They could care less about their customers. I'm using another storage facility right now that is very easy to work with so shop around.

The Awesome lady that worked today. Sorry really sick with name ways so amazingly helpful and…read morepatient with me trying to catch up on are bill. Also overly made sure I had all the info I needed. I been with them for years and never had any problems at this facility.

Easy to sign up. App that manages your unit and payment. If you're ok with a unit not near the…read moreelevator, you can sometimes get a better rate.

I highly recommend Westcoast Storage in Columbia City - I live in Hawaii but thanks to Amy I had no…read moreworries: She was always helpful on the phone and I could trust my things were taken care of. After four years away I returned to find my unit and belongings as dry and clean as when I left them. Amy and Gregory were very friendly and helpful when I moved out, really great customer service. Thanks again!

I really hoped this was a storage facility with better business practices than some others, but it…read morehas the same slimy practices as public storage or other notoriously shady ones do. After a few months, they raised my rent by $100 (about a 65% increase from one month to the next) citing market rate changes and a promotional rate ending. I didn't sign up using a 3-month promotional rate. I just used the "online rate" that they compare to the in-store rate which in no way implies that the rate is temporary. They also ask everyone to write shining reviews when you book your unit so it floods their reviews with 5 stars and these reviews get hidden or diluted by all the amazing "booking experiences"...which is not what we're here for. The rent will continue to be increased every few months, so I'll be looking for a more reliable storage location with better business practices.

The place is clean help is nice. Can't use restroom because it's always locked and waiting for a…read moreplumber that never materializes over a week so far. So you have to load all your stuff back into the unit and lock it up to drive off the property to use a restroom. This is the 4th time I've had to put up with this bs and will move to a different company asap. I'm done with it all. Not to mention the homeless tent encampment in the immediate area and every time it happens , units are broken into so that will happen once again. I don't feel they really give a dam whether I can use the guest bathroom or if my belongings are stolen. Time to MOVE!!!!