I am so happy I didn't find what I needed for packing supplies at Home Depot because it led me to…read morethis incredible store! The front desk guy (Wyatt, I think) and his manager were the most courteous and kind people I've engaged with in a long time. They helped me save money choosing the right supplies, the right van, the right location drop off and even loved on my dog. All the workers I interacted with from that store were so approachable and genuine. In an age where service is automated and real interaction is unheard of, I am delighted to say that U-Haul of West Seattle off 35th is doing the opposite. Thank you so much for your help and your humanity.

I recently reserved a ubox and pickup truck and it was a very problematic experience. First there's…read moreonly 1 forklift operator at the location who doesn't start work until 12pm. I knew to call in advance because I knew there would be some issue based on the person I spoke with on the phone. I flew in from out of state as I'm transporting my ubox out of state. I had a mover scheduled to help me move things out of Public Storage down the street (5 mins away) at 12:30pm. I asked Uhaul workers if the ubox could be attached to the pickup truck and ready to go by 12:30pm. I was told yes. They didn't know what they were doing so it ended up taking an hour making me lose time with my mover. So when I finally got to my mover, I put him behind schedule and he had to eventually leave , which meant I had to move things by myself. This was a terrible experience because not only did it rain the whole time but I had to move things alone outside of the Public storage and there were men approaching me and saying things making me feel unsafe. At this point I'm trying to move as fast as I can but it's 7:30pm. Uhaul closes at 8pm. I call and tell them I'm trying to return the box same day before they close. The workers erroneously told me I had the box and truck for another day and could return it next day. Had I listened to that wrong info I would've been charged extra! I return the ubox before closing. A worker tells me the forklift worker is gone for the day. So I tell her, I can't drive/park the ubox to where I was staying so what could I do?????? I just wait to think things through for about 30mins. Meanwhile, the forklift worker (who left for the day) is walking out the door. The forklift worker was there the entire time and could've helped with the truck and ubox but just didn't want to help. At this point, the entire experience feels like a joke. The forklift worker tells me to just leave the truck and ubox in the parking lot and hope it doesn't get broken into. SMFH. I fly back home. I pay the $2300 fees associated with the shipping. I pay exactly what I owe. I notice another charge on my card for nearly $100. I call Uhaul once, wait time 30mins. The rep says they didn't get my full payment so they took the rest without authorization but said now I'm paid in full. I had already paid in full! An earlier payment I had made, miraculously was not applied or seen on their end! So I call Uhaul back, wait time 30mins. Horrible customer service agent was so unhelpful and just so incompetent I almost gave up trying to get my refund. I call back a third time, wait time 30mins. Over 1.5hrs of my day gone dealing with this BS. The rep files a dispute. I got an email saying they made a mistake and my refund is being processed. The only thing that makes me feel better about this ridiculous situation is knowing I'll never have to encounter the workers at Uhaul in West Seattle again and the fact I'll never in life do business nor recommend Uhaul to anyone ever. UPDATE: When I went to pickup my Ubox they completely botched the entire reservation. They claimed to have no record of the scheduled date for pickup!!! They made the reservation!!! Then to add insult to injury, they had no vehicles available for me to transport the Ubox, even though the person I spoke to claimed to have updated my account to include a 10 inch van instead of a pickup. The Ubox can't be on a pickup at this location!?!?!?! Now they're saying I have to go to some other random location to get a 10 inch van and come back so they can attach the Ubox. I had movers scheduled and ready for me to meet w/the Ubox and now I had to cancel on them because of the complete failure to deliver service by Uhaul. Just a complete nightmare. I should've went with PODs or any other company. Do not do business with these unprofessionals!!!!

I have moved ALOT and HiveBoxx is amazing service for being sustainable and not having to moving…read moresupplies for every move is a huge deal. They deliver right to your home and pick up when ready. All the boxes have been cleaned and I used them on two separate moving occasions in the Seattle, WA area! Now I can't wait for them to be available nationwide. Great way to support small business.

HiveBoxx. Just do it. No more buying boxes, taping boxes, disposing/recycling boxes. No more…read moreworrying about boxes collapsing when they are stacked/packed in the moving truck. Boxes delivered to your door with clear communication during the process. Boxes are clean. Boxes are so much easier to pack/move. Boxes are picked up afterwards again with clear communication. Kudos to Keith who dropped off and picked up the boxes.

I've had to rent trucks for the past three weekends but this time I needed one closer to downtown…read more I did not even know this location existed until two days ago. It was the quickest and easiest check in that I have had. And the most knowledgeable and pleasant. Our rep was super helpful, kind and even went above and beyond our expectations. I can't say enough because it was such smooth transaction from start to finish. I've already told friends about how great this location is.

If I could give 0 stars I would. Pick any other storage / U-Haul in Seattle area. This place WILL…read moreNOT reserve your U-Haul even if you PAY AND RESERVE days before. They will literally give it away an hour before your arrival. We reserved a van and showed up at 7AM. She told us she gave it away "because she can" even though we had it reserved and drove an hour to get it. She said quote on quote "It's my rules and customers like you guys are HOARDERS thinking you can reserve a truck". (Whatever that means...). We tried to understand what she meant and told her we never were notified this and she said "I don't follow U-Haul I follow my rules". I asked her why and she said "this area is super sketchy so I want to get rid of my vans as fast as possible" (WTF?!). She had no solution and basically told us to F off, we ultimately went to a different rental company. Once again this site is very vocal about not following U-Haul policy and "make their own rules". I don't have her name but terrible person with terrible view on business and hates customers. BEWARE. Hope U-Haul checks it out as this woman / location is destroying the brand.

Quick and efficient West Seattle mail services. Went out of their way when I needed extra Notary…read moreservices. Very convenient with ample parking.

So I'm a person that feels they should be able to repackage and return unwanted or mistaken items…read morelike a big kid, but I have come to face the reality is that it likely just won't happen, so I go here, a hop, skip and a jump away from my house and although I pay more than if I did it myself and took it to a mailbox, what I get in return is most pleasant assistance with whatever needs returning and the knowledge that almost anything else postal-related that might crop up in the moment that I need, they've got my back. I love that it's got most everything you'd need, but small enough that you get that extra personal touch that one just can't take for granted these days. I'm glad this is so close to my home and hope to be patronizing it for years to come, cause I don't see getting significantly better at returning my own packages.

It's fine. A space to store your garbage…read more Be prepared for the bait-and-switch. Your rates will start low and immediately start increasing every few months. That's how these places operate. If you're aware of that, you'll be fine here. Nice space for the most part, new building and climate controlled.

BEWARE: QUARTERLY LEASE INCREASES. I moved my storage until from Ballard to this facility in June…read more The starting lease was very reasonable for a 7.5 x 10 unit - $110/month. My first month even received a 50% discount. By October my lease had increased by 35% to $148 without notice. I called their corporate office to see if this was a billing error, it was not. They reprice their spaces every 3 months. This was not disclosed when I signed the agreement. I would not have spent the time and money to move an existing unit to a new one knowing the price would change 4x a year. It's absurd.

The day of the move, the crew showed up four hours later than scheduled with a surprise additional…read moreperson that I was then asked to pay extra per hour for. Since we were so behind schedule, I figured that would be okay to get us through the move faster. However, at final billing I was charged for a full additional hour and told I had to pay by check. When I realized the mistake, i contacted John same day and asked for a refund for the hour to no response. I've followed up 2 times now and he still has not responded almost two months later. The crew themselves did a good job. They moved everything with care and were quick enough. However, I should note they brought along a dog and were smoking both behind my house and at unload at the storage unit while still on the clock. This honestly was all forgivable to me, but given the other issues I cannot recommend this company.

John and the Alto Moving team have helped our business multiple times and in multiple capacities…read more(Heavy machinery, Restaurant equipment, Office furniture, and retail merchandise) over the past year. John was originally a referral--he is fair with pricing, prompt with communication, and has been very accommodating of our varying needs and tight schedules, which is why we continue to support his business. Thank you John and team for being great partners!

Very fast movers, great communication, and did a perfect job with a very tricky city move in…read moreSeattle. I highly recommend these guys!!!!

Absolutely amazing guys. Extremely honest, prices are reasonable and service is above and beyond…read moreamazing. These guys are extremely careful with transportation; we had absolutely no issues with our furniture. They also work fast and efficient not trying to overcharge or drag on time. They were punctual and communicative. I already recommended them to my friends and co workers and will definitely use them for our next move. Of you want fast, reliable and honest service look no further.

Very clean and secure facility. The staff are friendly and were very helpful with my storage needs…read more When I outgrew my unit, I was allowed to upgrade to a larger unit, and they applied a prorated amount of rent from my old unit toward the new one. Occasionally the loading docks can get very busy on weekends, but otherwise access is convenient.

Great unit, easy to access, and the guy who showed me to my unit was helpful and friendly, but the…read moreperson working at the front desk got so worked up by my mom and I simply waiting in line while they were helping another customer and it was quite bizarre. I suggest they see someone for anxiety treatment because they started fully panicking when they told us they were helping someone else and we said that was fine and asked where to park. It was very strange and offputting and I do genuinely hope they are doing ok

I had such a great experience with this super friends…read more moving company. The team was incredibly fast, efficient, and well-organized from start to finish. They handled everything with care and made the entire process feel easy and stress-free. What really stood out was how quickly they got everything done without sacrificing quality or attention to detail. I felt completely at ease knowing my belongings were in good hands. Highly recommend them to anyone looking for a smooth, hassle-free move! -Sarah

Easy to schedule and work with. We had a last minute need for moving and they scheduled us right…read moreaway. They have accomplished movers who worked well as a team.

Though in an odd location the staff here at the time were super chill. Rented a Uhaul at the…read morebeginning of the day and needed to have it back by 2. Ended up turning it in about 2:20 and the guy was chill and didn't charge extra. Can't say everyone would do that but I'm grateful.

The uhaul corporate booking system screwed me over. I reserved a truck, it got delayed by a day…read more Then when I attempted to pick up a truck the next day they said they were booked for a month. Basically, if you want to schedule a uhaul on a weekend to move your residential establishment, uhaul is not reliable.