I have had a unit for over 10 years and the prices keep going up. I have shown them my renter's insurance, yet they insist that I pay for additional insurance. When I first got the unit, I had 24/7 access. Now I'm being told I have to pay even more for this access. If you don't mind giving your money away for little to no service, this is a place for you. read more

Amy hit this out of the park with great customer service, great communication and making me feel comfortable with using your service to store my belonging!!! Thank you again AMY!!! P.S. I will recommend this to a friend!!! read more

Pascale once again was amazing! I realized I could downsize my storage space, and she was wonderful to work with in making the transfer happen flawlessly. I was in and out of the location in 30min after running through the admin steps and moving my items. She was even great enough to find me a spot on the same floor - which made the move super easy. read more

Thank you Sandra! The quality of customer service was outstanding. Very helpful and clean!

Entrance door has been broken for over a month, and no schedule for fixing it. That means access is only available during office hours, not the promised access hours that are still shown on the website. Now there are a few paper signs posted inside, but no way to know the hours are limited until you get in there. Manager yelled at me when I tried to ask about it. (And don't even try to talk to a person through their website or phone.) read more

Friendly and professional service from staff. Easy access to upper floors and adequate parking.

I signed up for a 10' x 8' storage unit in March, 2018. I got quoted for a rate, and additionally told it was required to have insurance on the storage unit which was an extra $11. I also had to provide my own lock, as well as buy a circular round lock for the unit itself that was like $25. The total I was paying was $177. I payed that amount for 4 months and then my monthly total increased by $27 which was then $204/month in Sept 2018. 9 months later (Jun 2019) they raised my rent again by $47 bringing my total to $251/month. 1 year later (July 2020) they raised my rent again by $29 bringing my monthly total to $280/month. The rate hikes are pretty atrocious, many times when visiting there haven't been any of the little push carts that make it super convenient to move your stuff which has made things a real pain in the butt to shuffle in/out of storage. The entrance/exit is supposed to be locked and only opened via your code, but pretty much every time I've gone in 2020 both the entrance and exit doors have been wide open. I know that they have had problems with the doors in the past, so I think they just leave it open during business hours all the time now. I haven't had any break-ins, or disturbances of any kind, the location is convenient for me, but now that I just scheduled a move out date, they sent me an email saying "Don't go! We'll reduce your rent by $37.90 to 242.10/month", which is a bit of a slap in the face considering how many times they have decided to spontaneously raise my rent. They don't offer any long term storage rates (at least I was never offered) and since everything is a month-to-month basis, they reserve the right to increase the amount whenever. i didn't think it would be problematic at the time, but now that I'm looking over my payment history, I'm a little upset. This place was sufficient while I needed it, but I'd definitely consider other options in the future if I had a need. read more

In a little over a year, my rent doubled. Poor elevator access and not enough carts and carts not large enough. Do not recommend.

Very friendly, easy to rent and easy to access storage. Service is above and beyond and very timely and prompt. The prices are comparable to this areas storage facilities read more

Staff is wonderful, place is clean, but the garage door has been broken for months and one of the elevators has been broken for over a year. Access is advertised as 6:00 am to 9:00 pm Monday thru Sunday, but is now, and has been for months, limited to 9:30-6:00 weekdays and 9:30-5:00 weekends (the hours onsite staff is in the building.) Add to that, they will regularly increase your rent 20-30% based on some "on demand" pricing system. When demand drops off, they do not lower your rent. Hmmmmm. Can you say "Corporate Greed"? read more

Amy and the staff at this public storage and very friendly and vhave been best when it comes to renting storage space they were easy to rent from and I was a couple days late and they worked with to help me get back on track with my payments highly recommend this facility. read more

Friendly, helpful manager, made experience easy. Definitely would recommend Public Sorage on Avalon!

Aside from the construction, which was a nightmare the day I arrived, I'll say Pascale is the best thing going for this location. She is so helpful and kind and I appreciate the extra effort she provides to us customers. My unit is decent and it's a clean location. It is hard to move things solo since both entrances are ramped and on inclines. So you have to be very cautious pulling your valuables, essentially on 2 hills. read more

We've been renting at this facility for over a year storing the content of our entire home. This past weekend we opened up our unit and had clouds of clothing moths fly out. The MOTHS are in EVERYTHING. We just threw out all of our rugs, worth thousands because the rug cleaner won't take them for fear of infecting every rug in their care. We have clothes with holes, our furniture is now infected, our books, infected, our papers, infected. Everything is ruined. Management knew of the infection on the entire floor and did nothing to inform the people storing their items. Someone brought mothballs so now everything is contaminated with highly carcinogenic poison that will NEVER come out. This is a total loss for my family. NEVER USE THIS FACILITY. read more

My experience at this storage facility was great. Pascale is amazing! If it wasn't for her, I would have been a bit more upset at how expensive this storage unit was. She was really on top of everything and always so helpful. I was always so surprised at her AMAZING customer service! She was always so happy to see us and eager to assist. I really appreciated that she never seemed annoyed when we needed something from her. She takes so much pride in what she does and in the property. You can tell because it is so clean and well maintained. Although it was quite a bit more expensive than I thought it would be, I guess you get what you pay for. read more

After having a storage unit here for over a year I can safely say that I made one of the worst decisions of my life. For the first year of my tenancy here, the building is supposed to be locked and secured after 9pm. But when I would go by on the bus after work at midnight EVERY NIGHT the roll door was open. When I asked about why this was happening, they denied it was. When I presented them with a picture of the roll door open at 1am, they just shrugged and said oops. They raised the rent on me twice with no explanation, just notice. When I asked why the new amount, the response I got was, "Well we let you know." The units are overpriced and the company is garbage. There are so many hidden costs with this place and it's just not worth it. If I could give them zero stars I would. read more

My great experience with Avalon Public Storage is mainly due to their excellent site manager, Pasqual (hope I'm spelling that correctly). She was always very kind and courteous, and went out of her way to be helpful. I no longer need a storage unit, but would certainly recommend this facility to anyone needing one :). read more

Val & Lo are amazing! I have never had such help with my storage issues as long as I've been using such places and their personalities are fun which is a nice touch for when I have to dig around in storage. I Vote them as the smiling-est service people in West Seattle! :~} read more

Public Storage - Our team at work! - Self Storage Near Me - Seattle, Washington

I rented this unit thinking it would only be for a couple of months. It is there now for eight months and during that time the rent was increased twice. For what? No idea. I have never had an issue with getting in to my things. It is a clean place. If you rent expect rental increases often. Otherwise it is a safe place. read more

First things first: If you happen to stop by, perhaps to see a unit before renting, or with questions, don't expect the manager to be in the office. If it's wintertime, be prepared to stand outside a locked door for an indefinite amount of time. Secondly, if you proceed with renting a unit from them, I advise that you do your homework because they will lie to you, provide misinformation, and sell you every kind of snake oil that there is. Here's a hint: they require you to secure the unit with a cylinder lock that costs a whopping $21! It's a deliberate scam to keep you from using regular locks. Then, there's the matter of insurance, which they will claim to be mandatory, but is not if you read the paperwork properly. If you've property insurance, chances are, your stuff is covered anyway. Unfortunately, storage in West Seattle costs as much as a kidney, so Public Storage may be the cheapest option. If you go online, you may get a better deal than by calling the customer service or the local office. As far as the unit goes, I got a basic one with four walls and a roof to store inexpensive household items, but in the past I've rented better units from other locations. read more

Terrible. Never a cart available (they only have one). You will wait hours to be able to move your stuff in and out. Awful and I am out after a month. There are better places. read more

Great hours! The other storage place closed at 7 PM which made me not be able to access my stuff later at night when people are actually working on stuff at home! The manager was nice and showed me both routes from each elevator access so that I knew where to go. She wrote down my code and made sure I understood everything I needed to have a successful move in. She called me to confirm my online reservation to make sure I didn't have any questions coming in. And she was patient with my lack of experience in that location. Overall, I love the experience I had and feel very secure with my stuff there. Area for unloading into the elevators is enclosed out of the weather which made uncovering my stuff OK while I moved things out of my trailer. Multiple elevators allowed me to unload my stuff while someone else had the other elevator occupied. And this was all on a Saturday! You get the only keys to your unit so you know everything is secure even from staff. Cons: entrance is right next to a bus stop which meant I had to wait for the bus to move before I could pull in. The entry pad is on a hill down into the facility but fortunately my brakes work great. Other than that, I have no complaints!! read more

Thanks Pascale for your help in securing the right size storage area for my needs. Appreciate the time you took to find the right sized unit in the right location. read more

This is not a warning, it is a prediction: IF YOU CHOOSE TO STORE YOUR BELONGINGS HERE, YOU WILL AT SOME POINT BE ROBBED. I've personally been hit two times in the last month. Each time, the burglar/s hit multiple units and multiple floors. In fact, when I was informed the second time it came out that they've been hit every day for the previous 3 days. After the first time I moved the unit to the top floor and compressed all of my belongings into a smaller space, thinking that the second unit may be a less desirable target. The second unit had a functioning light in front of it (that's right, not all of the lights work and after repeated requests for a fix nothing has changed). Unfortunately, the security of any given unit is laughable, though you probably won't think it's as funny when some lowlife walks away with your stuff. You may as well be storing your belongings on the street. Almost every unit has a metal bar exposed between the frame of the door and the door itself. Using the key on the lock allows a person to slide that bar and open the door as intended. However, it's incredibly easy to simply pry that metal bar out of the door frame, meaning that any money you've spent on a nice lock is 100% meaningless. A burglar can completely bypass it. If you have the misfortune to find yourself inside of this place, take a quick look at some of the door frames where the metal bar enters the frame. You will see that the metal on the frame is curled where a thief has previously pried their way in. Oh, and if it does happen (and it will happen), the management will simply BEND THE FRAME BACK INTO PLACE. That is the fix. That is the entire extent of the fix. This company is not liable for your belongings, and the idea that your stuff is protected is as flimsy as the metal frame that's "guarding" it. To top everything off, this place has a single camera, located in the elevator. If someone walks into that elevator backwards after hours, there is a 0% chance that they will be identified. Then that person can casually pry open as many doors as his or her heart desires and lazily rifle through your things. So basically I've just exposed this building's security flaws. I did so not to encourage theft, but because not doing so would be to perpetuate an illusion that your belongings are even remotely safe in this environment. The burglars know this stuff. You should too. Considering that it's a building explicitly used to store people's things, it follows that a burglar can reasonably expect there to be some loot. You're looking at a situation where a burglar has low risk potential, high reward potential, and is nearly guaranteed to at least find something. Do you still feel safe storing your things here? Would you be willing to PAY to put your things at this kind of risk? read more

Public Storage as a company is EXTORTIONATE. started out at $174/month for a 10x10 space. within 6 months my rent is up nearly 20% to $197. if you sign a contract try and lock in your rate, otherwise they will screw you and hide behind the fine print. or "market rates." aside from that the manager Valerie is very nice and helpful. it's a shame she works for a company that treats people the exact opposite. read more

If I were to have written this review last month, I would have given 5 stars - but that was before my storage unit was broken into and many of my treasured possessions were stolen. So, to me it no longer matters that the facility is clean, the staff is nice, or anything else good I could have said a couple of weeks ago. The security is (obviously) inadequate, and I wouldn't risk putting your belongings here if you'd like them to be safe. read more

What an incredible experience thus far!! Chuck, Pascale, Carrie, and JC have all gone above and beyond in helping me to secure a storage space suitable for my needs. I can't say enough how thankful I am for their excellent communication! This has truly been one of the best experiences I have had with a business. Thanks. read more

These guys are such scammers. We had a 5x5 unit for several years. They automatically added insurance, which we did not need or want. We told them to take it off, they didn't. After enough fighting, we finally got rid of it. Note to anyone else, DECLINE THE INSURANCE, ITS NOT REQUIRED. Your homeowners insurance covers you. They will lie to you and say it is required, because they have quotas to upsell you on it. So anyway, after we got rid of it, a while later, they snuck it back on without our permission. We paid for this scam for years. They also do silent rent increases once you're in there. No notice, suddenly your bill is just higher for no reason. They just increased my unit again, even though for a new customer to rent the exact same unit would be less than half of what they eventually jacked ours up to over the years. It would be one thing if they increased with market rate, but they're just randomly grabbing more cash from customers who already have their junk there. Try LifeStorage across the street, they seem to be a much more ethical business. Also, there have been several break-ins at this location. My unit was broken into, even in a "secured" building on the 4th floor. read more

Carrie has been so helpful with my storage units-I am moving and thought one unit would be enough. Found out at the last minute that I needed an additional unit and Carrie hooked me up immediately. When I had trouble with my passcode, she rode in the elevator with me! She's the best. I highly recommend this storage unit-everything is so clean and feels really safe! read more

Easy setup and very helpful staffing. If looking for great storage with a low crime area, be sure to check this place out!

DO NOT RENT STORAGE HERE! Though staff are "nice" onsite, you can count on them only when signing up. The last two times I came to access my unit, there were no carts available to take my 8 heavy boxes up to the third floor. I came back yesterday, a month later, and still no carts. The guy in the office was no help. Finally we found a customer using the one available cart. He had been hoping to run across another cart in the several hours he was there. He let us use the one he was using for a few minutes. It only had three wheels. When I signed up 5 years ago, there were at least 6 carts available for use and there was rarely a wait. If I can't get my items in and out of my storage unit, it is not convenient to have a unit on the third floor. My purpose for having storage in the first place is to store items that I frequently use but which do not fit in my small apartment. Fees! Each year the cost of my unit has gone up at least 10%. I started at $162 for a 10x10 and the cost is now $278 five years later. Be aware of these outrageous price hikes. The place is clean except for the elevator. The floor of the elevator is disgusting. I attempted to access their poor website regarding my concerns but got an error message after I wrote out my concern. I called the number on the website and told the operator my problems as directed on the website. She listened to it all and said she can only help with billing problems. She directed me to call the District Supervisor tomorrow. I called him and he could not give me any specific information about new carts. He said the carts are not a part of the lease agreement and "sorry for the inconvenience." There have been several break-ins on the property, according to news reports but the District Supervisor would not tell me if my unit was in the area of break-ins. LOTS of problems with no effective customer service to address them. I am a VERY frustrated customer. read more

Justin who took care of our check-in was awesome! I was able to reserve online & Justin gave me a courtesy call just to double-check that I was coming so he could reserve it. He was very professional, quick but thorough regarding the storage unit costs, insurance, check in/out times, etc. Location was so ideal and convenient for us since we lived right on Alki. I also liked that driving a big rig in and out of this particular public storage area was quick and easy. There's plenty of parking to park and unload and small carts are always available to unload your stuff onto. Safety-wise, even with the elevators you need a multi-digit security code to get through which gives me peace of mind! read more

STOP!! DO NOT RENT HERE!! I had a unit for only 2 weeks that was robbed/broken into and now my entire life is a loss. I lost everything and their insurance refuses to cover my losses because the locks were not busted even though I do have proof and photos of forced entry and busted door mechanisms. Looks like someone ripped the door open, picked the locks, or just took the door completely off. I even had my own lock. When I told the manager she acted like it was no big deal and offered no help in reviewing the tapes to see who walked out with my life. The second I told her there had been a robbery, she said "Oh really, You should probably call the police". After that she shut completely down and said not another word and gave me this blank stare and even made the police and I wait for her to finish up with other customers. Crazy I know!! I am currently working with the police to get to the bottom of this and have to go get a court order just to review the cameras. I literally lost everything of value and am getting bogus run around from Public Storage and their insurance. This "WILLIS Insurance" they make you get, offers absolutely nothing in the form of help. The first call from the insurance representative resulted in a message stating that my claim has been denied WITHOUT EVEN SPEAKING WITH ME because they say they called the manager and she said there was no forced entry and they wouldn't cover any of my losses. That is a pile of BS!! If this was just a one-off scenario of some drug addicted thief I would stop right here and take it for what is was, BUT it turns out almost my exact situation has happened to hundreds of people nationwide and hundreds of Public Storage locations. A San Jose, CA news station even did an expose on Public Storage and uncovered crazy amounts of information regarding almost identical robberies and company wide conspiracies. From all the claims, news stories, and police reports, this really looks like some sort of company wide scam that is being inflicted on people all over the country. I am not alone. If your thinking of renting here, think twice. And if something similar has happened to you, contact me. The more information and claims we put together, the bigger the case can be against them. It is absolutely insane the amount of information and identical claims that have happened to people who rented from Public Storage all over our country!! I just wish I would have searched this deep before renting from these crooks. I working with Investigators, news stations, and attorneys to expose and get to the bottom of this racket. My worst fear is that this life ruining event will continue to happen to more people each day with no attempt of even a partial remedy. They stole everything from my dress shoes all the way up to my electronics and personal documents. THINK TWICE BEFORE U RENT HERE! HORRIBLE BUSINESS WITH INCONSIDERATE SHADY MANAGER, UNPROFESSIONAL INSURANCE COMPANY, FLIMSY UNITS, AND OVERALL LACK OF CARE OR COMMITMENT FOR RESOLUTION OF THEIR CUSTOMERS CLAIMS!!!! THE SAME THING HAS BEEN HAPPENING TO HUNDREDS OF PEOPLE ALL OVER THE COUNTRY FOR YEARS AND YEARS. THIS THING GOES DEEP AND I INTEND TO EXPOSE EVERYONE!!!! JUST SOME OF THE REPORTS FROM ALL OVER THE COUNTRY: http://sanfrancisco.cbslocal.com/2010/11/18/consumerwatch-insurance-issues-at-public-storage/ http://westseattleblog.com/2010/08/west-seattle-crime-watch-sentimental-sculpture-stolen-4-more http://www.consumeraffairs.com/movers/public_storage.html read more

First time Public Storage user! And they were amazing! Very helpfully, personally and kind. Valorie helped me through each process and she loved when my puppy came for visits. I highly recommend them and would come back any time I needed to store something! read more

Very convenient and well managed. I rented a 10x10 unit near the loading docks which was easy to load in and out. There was always parking available and the manager Valerie was very nice and professional and happy to show me all my options. read more

Found myself needing to store extra stuff while staging my house to sell. This choice ended up being super convenient and easy to use. After signing up on line to reserve my spot (no charge) Valorie called to see if I had any questions and was very helpful and nice. When I showed up with items to leave, Ray was really helpful and friendly. I appreciated being able to pay for additional months on line and when it was time to 'move out' it was fast and easy. I would use this service again! read more

I have rented from several different companies over the years for temporary space. To put it simply - this has been the best experience yet. The building has extensive security, is clean, well maintained, and staffed by friendly folks. Valerie is a pleasure to speak with, and as helpful as can be. I have been renting since October - and have had nothing but a good experience. read more

Valerie and Ray were both very helpful when I was renting my storage unit for my move. During the week of phase one of my move, she was very helpful!! I appreciate the honesty and the friendliness that I was shown. read more

Valerie is professional and very nice. Close to my apartment and parking has never been an issue. Location feels safe and is very clean.

One of the best public storage location's I've rented from yet, to say the least. Very convenient location, and underground parking garage(Shade on those HOT days like today) with a loading dock with easy access to an air conditioned elevator. Nice Hand truck carts for moving, and clean units. Elevator has security code for access, plus they use the most secure lock system to date, instead of the ordinary pad lock. Staff was awesome, and very helpful. Justin the property manager was super friendly and walked me through the property, unit etc before hand. Excellent orientation, plus very detailed on all information needed to know. Paperwork was very thoroughly explained by Justin the property manager and Felix the front desk employee, with easy understanding. I didn't leave questioned or unsure of any process etc. Unit cost is actually decent for the location and how close it is to my residence, especially for tight security! I value my belongings, and feel that my property is in good hands for the duration of the stay. If looking for dependable and secure storage in the West Seattle area I highly recommend renting from this location! read more