Rented a storage locker setup appointment online they called me same day very nice man gave me all…read morethe information next day I arrived around noon the lady at the desk handled everything quickly and professionally I was in and out with my new locker in under 20 minutes Super customer service 5+++ stars

I signed up for a locker and within 2 months, they were resurfacing the entire complex. No one…read moretold me this when I signed up. I could not access my locker for for 3 days which is a huge inconvenience. Did we get a discount? NOPE Now I get an email that my rate is going from $164 to $219 within the span of just a few months. I have had lockers before and have never had this bad of an outcome.

Storage Units are pretty much the same. However, friendly…read morehelpful staff make Urban Storage a place I can recommend. Each visit, Peter (and Dylan) were professional, and easy to work with; offering extra touches, (the loan of a padlock over night for a rental truck) and made the experience pleasant and helpful for my client.

Very clean and secure facility. The staff are friendly and were very helpful with my storage needs…read more When I outgrew my unit, I was allowed to upgrade to a larger unit, and they applied a prorated amount of rent from my old unit toward the new one. Occasionally the loading docks can get very busy on weekends, but otherwise access is convenient.

The stuff here are really amazing. Friendly and really helpful. Last time, I rented a 10-ft truck…read moreto carry my counter tops bought one block away. But unfortunately counter top werehouse was just closed when I got there. I returned the truck being frustrated. But the guy in the reception refunded me the whole charge because I didn't put any mileage. He totally didn't have to do that and I wouldn't complain. But that small good thing he did just made my day. Thanks!

I rented a unit at 1st Ave Storage for close to 20 years, and management used to be great there (I…read morebelieve Emmet(?) was the longtime manager there, but he left a few years ago). I just recently moved out, as things have gotten shadier and shadier around there. The security/safety around the building has become questionable, especially with the RV camp out back. With that said--the worst part, frankly, is the owner. Charlie is his name, and he basically refused the pro-rated refund that 3 people working at his facility ALL said I would receive. I did a speedy move out April 16, as the manager there told me I could get the pro-rated refund if I cleared my unit out asap, rather than wait until end of month. Great! Sadly, I never received the refund, and even thought the 3 different employees told me I should get it--Charlie apparently refused to follow through, telling his manager "we don't pro-rate". But... all 3 of your employees told me you do...!? When I asked to have Charlie call me directly, I was told Charlie said: "I don't talk to customers directly." I explained I would warn people on Yelp if Charlie doesn't bother calling me back, and his reply (through his employee, since he doesn't talk to customers): Fine, post on Yelp. Additionally, when I rented a U-Haul from them, the gas tank was not even filled. Apparently owner Charlie keeps just a quarter tank in there, claiming it's due to the RV camp stealing gas. But... he will penalize truck renters if they don't return the truck at exactly the maybe kinda quarter-ish level the tank had. Makes it real hard for truck renters to fill up ONLY the amount they use. Hmmm... SO... Be warned. Charlie the owner does not follow through, and frankly does not step up when he should. I moved to another storage facility that provided better rates in a more convenient location... and a safer location. I didn't realize perhaps the best benefit to moving: not supporting a shady owner. I'm giving 2 stars rather than 1 because of the years of good service I had when previous management was great, the place was more secure, and shady business practices didn't impact me. I guess owner Charlie's integrity was lost in parallel with the decline of the community around there :-\ Buyer beware--think twice before using 1st Ave Storage.

Chuck is the best! Very kind, patient, professional, respectful and friendly. He also gave me good…read moreadvice about best practices to avoid lengthy deposit returns, so I followed their advice for my proration, and appreciated them taking the time to help me with this. Also, I felt like my items were safe in storage, the facility was always clean. I used them from the end of February to April (checked out April 26, 2022). I love this place, I'd use them again, and Chuck is one of my favorite people. Sara A.

I only recently started using urban storage. today when I was there the office manager stated that…read moreI could only be there 20min. I said that I don't remember signing anything that said that I could only be there 20min at a time, and he pointed at me and said yes I'll show you and then said that I couldn't have food or drink in my unit because he saw a bottle of water that I brought with me. I told him that I would have to go over the agreement again and asked him to not point at me that I didnt want any trouble he was overly aggressive and said he didn't point at me and said I don't know what I'm talking about. I was there aboit 45min according to him and I was searching for a tracking numbe from the post office that I lost. I went to get a copy of my lease and he wouldnt answer the door. one star and maybe I'll change this review later

I used AAAA Storage for many years, while I was working overseas. They stored my vehicle and…read morebelongings. They were consistently courteous, prompt when I had issues, reliable, and safe. Highly recommend!

I was able to come in on a random day and inquire about a storage. I needed something in the same…read moreday. The counter lady (sorry forgot her name but young with long brown hair.) she was able to provide me with information on what was available. I got a good storage for a great price and was able to move my stuff in the same day. I like how it looks small on the outside but the place is quite huge actually. They have carts on the outside just in case you need to reel something up the ramp that's a little heavier.

When first driving by this storage facility it caught my eye. It is very clean and has easy…read moreparking. I was signed up over a year ago from Ramon. Very nice and professional guy. Not the best communicator I must admit over the last year but a nice person none the less. The billing is easy and they send you receipts in the mail. I was very impressed with Cheri and she knows how to talk to her clients and do straight business the way it is supposed to. I pay on time and it is easy to get my stuff in and out of there. They have carts to help you too. I recommend this place.

whoever the man was that was working sat feb 20th around noon made me decide against becoming a…read morecustomer. Could be my blackness. Could be my Afro. Judging by the great reviews on here, I would assume that I am the problem Somehow. I barely got out of my car and he was already outside meeting me with hostility, rudeness, and prejudice, assuming I don't have business there and should leave. to the company, I'm Taking my business elsewhere, as you wish. Thanks.

Highly recommend! my experience renting a Penske truck for a day was wonderful and pain-free!read more

Rented a 15' truck last week and was very happy with this company…read more Very easy to deal with and very clear on the costs. They even made recommendations to help save me money. Would use again!

Not the cheapest place but they make storing a trailer super easy. I just call when I'm 10 minutes…read moreaway and my trailer is always ready when I arrive in a super to easy access area. Dropping off is even easier, I just call a couple minutes out and the gate is open when I arrive. I just drive in, disconnect and drive off. They are also super responsive to calls and emails. If you need a close by location without any weird contracts with straight shooters, this is your place!

I am shocked. I had…read morestored my car there for years when I go on a trip except during covid. I tried to contact them during Labor Day- not realizing it was their holiday. I got a text back saying they had space. I spoke with Dan yesterday - they had space. We firmed it up today... and 30 min later I got a call that they overbooked and dont have space for my car. I am trying to understand- I do not know if my needing just 17 days was the problem or if they didnt check when they said they had space. I always feel bad when business relationships turn out so. I am leaving it as a 3 for an average- I had such delightful positive interactions in past.