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    U-Haul - Seattle

    1.9 (97 reviews)
    Open 7:00 am - 7:00 pm

    Services - U-Haul - Seattle

    Propane

    Self storage

    Truck rental

    U-Haul - Seattle Photos

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    After an hour of struggle

    I recently reserved a ubox and pickup truck and it was a very problematic experience. First there's only 1 forklift operator at the location who doesn't start work until 12pm. I knew to call in advance because I knew there would be some issue based on the person I spoke with on the phone. I flew in from out of state as I'm transporting my ubox out of state. I had a mover scheduled to help me move things out of Public Storage down the street (5 mins away) at 12:30pm. I asked Uhaul workers if the ubox could be attached to the pickup truck and ready to go by 12:30pm. I was told yes. They didn't know what they were doing so it ended up taking an hour making me lose time with my mover. So when I finally got to my mover, I put him behind schedule and he had to eventually leave , which meant I had to move things by myself. This was a terrible experience because not only did it rain the whole time but I had to move things alone outside of the Public storage and there were men approaching me and saying things making me feel unsafe. At this point I'm trying to move as fast as I can but it's 7:30pm. Uhaul closes at 8pm. I call and tell them I'm trying to return the box same day before they close. The workers erroneously told me I had the box and truck for another day and could return it next day. Had I listened to that wrong info I would've been charged extra! I return the ubox before closing. A worker tells me the forklift worker is gone for the day. So I tell her, I can't drive/park the ubox to where I was staying so what could I do?????? I just wait to think things through for about 30mins. Meanwhile, the forklift worker (who left for the day) is walking out the door. The forklift worker was there the entire time and could've helped with the truck and ubox but just didn't want to help. At this point, the entire experience feels like a joke. The forklift worker tells me to just leave the truck and ubox in the parking lot and hope it doesn't get broken into. SMFH. I fly back home. I pay the $2300 fees associated with the shipping. I pay exactly what I owe. I notice another charge on my card for nearly $100. I call Uhaul once, wait time 30mins. The rep says they didn't get my full payment so they took the rest without authorization but said now I'm paid in full. I had already paid in full! An earlier payment I had made, miraculously was not applied or seen on their end! So I call Uhaul back, wait time 30mins. Horrible customer service agent was so unhelpful and just so incompetent I almost gave up trying to get my refund. I call back a third time, wait time 30mins. Over 1.5hrs of my day gone dealing with this BS. The rep files a dispute. I got an email saying they made a mistake and my refund is being processed. The only thing that makes me feel better about this ridiculous situation is knowing I'll never have to encounter the workers at Uhaul in West Seattle again and the fact I'll never in life do business nor recommend Uhaul to anyone ever. UPDATE: When I went to pickup my Ubox they completely botched the entire reservation. They claimed to have no record of the scheduled date for pickup!!! They made the reservation!!! Then to add insult to injury, they had no vehicles available for me to transport the Ubox, even though the person I spoke to claimed to have updated my account to include a 10 inch van instead of a pickup. The Ubox can't be on a pickup at this location!?!?!?! Now they're saying I have to go to some other random location to get a 10 inch van and come back so they can attach the Ubox. I had movers scheduled and ready for me to meet w/the Ubox and now I had to cancel on them because of the complete failure to deliver service by Uhaul. Just a complete nightmare. I should've went with PODs or any other company. Do not do business with these unprofessionals!!!!

    Customers this location screwed by failing to open up on time. If you need a rental, go somewhere ELSE!

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    3 years ago

    Limited supply of boxes. Always out of propane!! truck rental seem to go fairly smoothly

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    6 years ago

    WARNING; They fail to keep adequate records of their trucks and attempt to blame subsequent customers for damage. AVOID. AVOID. AVOID.

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    6 years ago

    Save yourself the stress and time! Horrible customer service. Rude and inept general manager. I left in tears.

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    Ask the Community - U-Haul - Seattle

    Review Highlights - U-Haul - Seattle

    I've used U-Haul multiple times, from renting a truck, installing a hitch, or buying propane or moving supplies.

    Mentioned in 17 reviews

    Read more highlights

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    I was once a weekly if not twice weekly customer of this place to get my propane filled. Due to my…read morework schedule it's usually late at night/ early morning I am able to come get a fill. I have a great relationship with one of the most employees that normally works the night shift, and have multiple times stayed after my propane is already filled just to finish our conversation. 4/28 at 1:15 A.M. I arrived and walked to the door to find it locked, walked over to the window and the employee gives me the cut throat gesture. I attempted to explain that I come here ALL THE TIME and it even says online "Our dedicated team is here to fill your propane needs 24/7 ... and we know our stuff. From barbecue tanks to forklift bottles, we get your propane tank re-filled or exchanged and get you on your way." But he decided to ignore me, and continue to make coffee, which makes no sense if the doors are locked and you aren't allowing customers in the store why are you making fresh coffee? Another gentleman came to the door and attempted to open it. He was waved off in the same manor. I would understand if he did not know how to fill the propane, but to not talk to me like a human being and then ignore me is so rude and disrespectful I refuse to come back to this store. Getting my propane tanks filled is my only source of heat. And I have spent hundreds if not thousands getting my tanks filled here regularly. I will take my business elsewhere and drive all the business I can away from this place.

    U-Haul - Seattle - selfstorage - Updated May 2026

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