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    U Haul Storage - Burien

    1.9 (44 reviews)
    Closed 7:00 am - 7:00 pm

    Services - U Haul Storage - Burien

    Propane

    Self storage

    Truck rental

    U Haul Storage - Burien Photos

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    Reviews With Photos

    The reason for a $100 charge for cleaning. The outside of the truck step up.
    Kenneth B.

    After using this location many times over the past few years I AM DONE! When I picked up the truck it had less fuel than on the contract and was very dirty inside the cab. I went back in and told the kid that was working and he said he would note the account. The day after I returned the truck I got an invoice with a $100 charge for cleaning I called the number and you cannot reach the location directly. I filed a dispute and was told I would be contacted. After calling and emailing 5x I got a picture of the reason for the $100 charge. See attached picture. FIVE PINE NEEDLES ON THE OUTSIDE STEP!! I've now contacted them a total of SEVEN TIMES with no response but demand letters for payment. Last year I spent almost $1000 on rental fees at this location. Because the moron that works there decided to charge me $100 for five Pineneedles. They will lose a valuable customer. Stay clear of this location. Very shady characters

    The trailer itself.
    Jonathan A.

    I rented a motorcycle trailer in May, and the U-Haul guy hooked it up to my van for me. So nice! That's what I thought at least. I stepped outside to check on it while he hooked up the trailer. The hitch was too low to the ground, and needed to be flipped over to make the attachment point for the trailer at the correct height. Instead of saying anything, the guy hooked it up and said I was ready to go. The trailer tongue was about 6in from the ground, which is incredibly dangerous. I pointed out the hitch and asked if it needed to be flipped, and he said "I don't have time to do that" I understand being busy, trust me, so instead I asked if I could instead just rent one of their hitches. He again just said "I don't have time for that" so I asked him if it was safe for the trailer to be that low and his response was "honestly, probably not bro, I got other things I gotta do" I understand that my hitch isn't his problem, but It's unacceptable to tell someone to say "you're ready to go" when there's an obvious safety hazard, then saying "I don't have time for that" when I literally had to make an appointment, and then walk away before figuring out a way to fix the problem. I ended up having to walk to the Fred Meyer and buy 2 massive pipe wrenches to flip the hitch myself because the guy walked away. I do not recommend this place because of the unprofessionalism. The guy wasn't mean in any way, just had very poor customer service.

    Alexia R.

    I arranged to pick up my truck at 7am via the 24/7 mobile pickup. They accepted the reservation but when I showed up at 7am and clicked to pick up the truck I got the message in the picture. I called U-Haul and they said the store never set the keys up in the pickup box. This majorly screwed up my day and cost us extra money because of missing the window on other equipment rentals we had set up for the day. They shouldn't take the reservation if they have no intention of fulfilling their end of it

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    1 month ago

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    11 months ago

    fraud!!! they will charge you for damages that is not there. i not only have experience myself but my family did as well.

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    2 years ago

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    3 years ago

    This location recently had a change in management/ownership and they deliver amazing customer service!

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    Page 1 of 2

    Ask the Community - U Haul Storage - Burien

    Review Highlights - U Haul Storage - Burien

    I would recommend this place to anyone looking for a good trailer hitch install.

    Mentioned in 2 reviews

    Read more highlights

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    Rent-A-Wreck - These people had been waiting forever with not direction

    Rent-A-Wreck

    (165 reviews)

    This rental place is NOT at the car rental facility. It is a fair amount of walking to get there…read more Friendly staff. I am still waiting to receive my deposit back after 1.5 weeks returning the car. Booked thru Expedia. Expedia charged 110ish with them charging another 850 for a week long rental. The car was filthy inside and out but notes were made prior to driving off. If my deposit is not returned soon, I will file a chargeback with amex.

    Felt the need to write a much needed updated review, as I've been a customer for over a decade on…read moremy visits to Seattle. They've updated all of their cars over the years, these cars are NEW Yelpers, with low miles on them. A small business that does go the extra mile for your convenience. The rates are generally lower comparatively to other larger companies and for that, I have always snagged a great car at a fraction of the cost! On my recent visit I thought of getting picked up from the airport but enjoyed a short pleasant walk from the airport across the street over the sky bridge to their location instead.. Took about twelve minutes, and no frustration . Was offered complimentary water, and a thorough review of my contract. It's sad to see people stating this establishment as anything less than, considering they've have ALWAYS reviewed each contract I've checked out with them precisely. I leave knowing full well what I am liable for, and what they cover. Never been over charged, and never had an issue with "fake damages." Yes, sometimes the line can get a little long but NOTHING compared to fox, the timeless times I've gone there and waited over 2+ hrs with kids. Not to mention the rental facility as most claim, isn't even at the actual airport in Seattle. You have to wait for a shuttle to get you there as well.. So not necessarily convenient. A great suggestion for fellow renters. Take photos of the car before you leave the lot. That way you have a time stamp and no one can blame you if something pops up, but honestly I've never had an issue. Rent alway Yelpers, and do so knowing you're getting a great car, at a great price versus others! Cheers to good deals, and pleasant experiences may we find more of them xx

    U Haul Storage - Burien - selfstorage - Updated May 2026

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