This rental place is NOT at the car rental facility. It is a fair amount of walking to get there. Friendly staff. I am still waiting to receive my deposit back after 1.5 weeks returning the car. Booked thru Expedia. Expedia charged 110ish with them charging another 850 for a week long rental. The car was filthy inside and out but notes were made prior to driving off. If my deposit is not returned soon, I will file a chargeback with amex. read more

Felt the need to write a much needed updated review, as I've been a customer for over a decade on my visits to Seattle. They've updated all of their cars over the years, these cars are NEW Yelpers, with low miles on them. A small business that does go the extra mile for your convenience. The rates are generally lower comparatively to other larger companies and for that, I have always snagged a great car at a fraction of the cost! On my recent visit I thought of getting picked up from the airport but enjoyed a short pleasant walk from the airport across the street over the sky bridge to their location instead.. Took about twelve minutes, and no frustration . Was offered complimentary water, and a thorough review of my contract. It's sad to see people stating this establishment as anything less than, considering they've have ALWAYS reviewed each contract I've checked out with them precisely. I leave knowing full well what I am liable for, and what they cover. Never been over charged, and never had an issue with "fake damages." Yes, sometimes the line can get a little long but NOTHING compared to fox, the timeless times I've gone there and waited over 2+ hrs with kids. Not to mention the rental facility as most claim, isn't even at the actual airport in Seattle. You have to wait for a shuttle to get you there as well.. So not necessarily convenient. A great suggestion for fellow renters. Take photos of the car before you leave the lot. That way you have a time stamp and no one can blame you if something pops up, but honestly I've never had an issue. Rent alway Yelpers, and do so knowing you're getting a great car, at a great price versus others! Cheers to good deals, and pleasant experiences may we find more of them xx read more

Please NEVER use this car rental company!!! They are the absolute worst. Shame on Expedia for even using them. I tapped the curb (as I like to not keep my car too far out on the street) and they dinged me for $1700!!! There was absolutely zero damage I would give them negative stars if I could. Do not get suckered in by their cheap prices. They will 100% screw your over on the back end DO. NOT. USE!!! read more

I booked a Seattle rental through Expedia, which used NextCar/Rent‑A‑Wreck, and I won't use either again. The car was in terrible shape--damaged exterior with duct tape residue, dirty interior with garbage left inside, and only a ¾‑full tank. Customer service was rude when I raised concerns, and the location is a 15‑minute walk from SeaTac, not in the main rental pavilion. Return was just as bad--no instructions, no acknowledgment from staff, and poor communication. They were the cheapest option, and now I know why. read more

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This was the worst experience in renting a car I have ever had. The Rent-A-Wreck company changed their name to NEXT CAR, DON'T BE FOOLED!! It's the same Company and the Worst Service and a RIP OFF! On line it's listed are "On Site" at Seattles SeaTac Airport, it's Not, they are "OFF SITE" which means A shuttle to the rental car facility A phone call to Next Car (if they answer) I'm my case they didn't answer and after over 1hr I had to order an Uber for a ride to the OFF SITE location of Next Car, an added cost of $25 It still took 40 mins to process my rental, they requested a copy of my auto insurance card since I waived their insurance which took time to download the insurance company app and get a user name and password set up to get the card. Then they didn't just want to see it, they requested a screen shot be emailed to their email address. Once they brought my rental car up, they asked me to look over the car for damage, well the right side mirror was broken, not easy to see clearly, the window had chip, not listed on their form (I wonder why) and they said to take pictures, i guess to prove how I received their car. This car was really a "Wreck"! They charged a large deposit, no big deal it's refunded right, WRONG. More Nickels and Dimes, if your flight is early morning, they don't open until 9:00AM so if you return the car before this to make your flight it's another $45 charge plus another Uber charge to get back to the airport $15 They don't fill the gas tank, so when you refill the gas used, you may be buying more gas then you left with or if you by chance stop filling and it's not quite to the level they say they gave it to you they change a large fee for that. What in the living H*** Do yourself a favor and just rent from 1 of the well known rental car agencies, costs a bit more but after the nickels and dimes and fees here and there, that NEXT CAR charges, it's about the same costs and I'm sure you will have a better experience then this joke of a rental car company Ticked off traveler! read more

I rent cars at least monthly and this was without a doubt the worst experience renting a car I have ever had. This is the one company that is not onsite at the airport with all of the other companies. So I had to uber to get to the office. Once there I had to stand in line for over an hour and a half. Even though I had a reservation and had paid in advance it didn't matter. Unlike all the other car rental companies NextCar requires you to bring proof of you collision insurance with you and if you don't have it then they do not offer insurance on SUVs in-house so you can't rent. This place reminds me of renting a car 30 years ago but with much worse service. Never again! And to give a little more context, I am 50 years old and have never written a bad review on a company before now. I can't begin to describe my level of frustration right now. read more

Terrible experience with predatory practices. If you rent from them take pictures of everything before you leave the lot AND before you get back on the lot to return your car! First, they took a $250 'caution deposit' that has not been refunded. They did the traditional walk-around where we noted some small scratches. The odd thing was that the employee told us to take pictures of the rims and had us sign that they were undamaged. Odd, but no big deal we thought. Second, we drove carefully and when we returned the car, we were unloading while the employee did a walk around. He did NOT have us walk with him. After we unloaded the car, he told us that there was some damage to the driver's side rim (photo attached). We couldn't contest that there was damage, but we are suspicious that he may have scraped the rim using a screwdriver or similar tool. Three weeks later we got an email claiming that they would need to take the car out of service for a day and REPLACE THE WHOLE RIM for a grand total if +$800. Quotes from local detailers indicate that buffing out a rim scratch like this MIGHT cost $50 - $100. We are contesting the damages and plan to report Rent-A-Wreck to the Washington State Attorney General for predatory business practices. read more

Rent-A-Wreck - Car Rental Near Me - Seatac, Washington

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Had a rental agreement for a car. When we got to the desk the charge was almost double what our contract said. Our contract said there were no additional fees and that we had taken the entirety. We argued with the desk and with the company online, neither accepted the contract is written. Eventually we agreed to pay the amount and file a complaint, but when we hung up the phone the rental that's refused to rent to us and we had to go find a rental somewhere and almost twice the price of our original rental price read more

SeaTac airport location in WA. *Additional charge of $200 for using debit card Shady location NOT at airport as described.l Went to pick up car that was not at airport as described prepaid $187 for one week through Hopper. Was told that I had to pay(not a deposit) an l l additional $200 charge for using my Wells Fargo debit card attached to my checking account ( card has verifiable renters insurance included). Rent A wreck canceled my reservation and told me I had to take it up with hopper to get a refund. Scammers and sketchy location. Same business/location using several different car rental names. Do your research before renting. It's been over 4 months and still waiting for a refund for a car that I never received. Should have 0 stars... read more

After I opened a dispute with my CC company for my full deposit back, they lied and instead of giving me the $250 full deposit back, they only credited HALF. I had to reopen the dispute, I barely put 60 miles on the car, what terms and conditions. THIS IS A SCAM COMPANY DO NOT RENT FROM HERE! read more

They use predatory tactics to extract money from renters after rentals have been returned. I rented a car from here in May of 2022, and returned it without any damage. I received a claim from them asking for $1459.79 in damages, $385 in "loss of use", and an $150 administration fee. $1993.79 in total. They refused to send me a picture of the supposed damages. The claims agency they go through was able to provide me a picture of the damage, which was a scratch on the *underside* of the front bumper. According to them, the repair that needed to be done was to replace the entire bumper. When I looked up the shop that had given the estimate, it was one located at the exact same address as Rent A Wreck. Meaning that *they* were the ones giving the estimate. I asked for more details about how they had come to that number, and a few weeks later, the claims agency came back with a repair cost of only $500 (my deductible for my car insurance). But still the same amount in "loss of use" and the admin fee. I asked for proof that they had even had the bumper replaced, since the scratch was entirely superficial and not visible unless the car was up on a lift. The claims agency was unable to provide this, but offered to waive the admin fee and reduce the "loss of use" amount as well. (Which makes me think it's possible the car never had its bumper replaced at all, but obviously I don't have proof of that.) $750 is a very expensive lesson to learn not to rent from this company, and I'm hoping to save someone else the same trouble. If you're already in the same situation as me and finding all these bad reviews just now - don't just pay the full amount, contact the claims management company to get more details. Be polite and understanding - it's not their fault this company has predatory tactics. It may take several months of phone calls, but they may be able to help you out. read more

Rent-A-Wreck - A picture of the damage from a few feet away. This was provided to me by the claims agency. - Car Rental Near Me - Seatac, Washington

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I rented through Expedia and the price was listed at $109.00 for the time I needed. That was the deciding factor in my rental decision. When I arrived at the location to pick up my rental car, I was charged an additional $800 - This was NEVER disclosed to me in the paperwork I printed and had with me. I was given a car that did not start then traded to a lesser/smaller car that was just returned without being cleaned or checked over. I found the other drivers information in the visor, glasses in the console and dirt on the floor boards - I paid for round trip transfer from the airport and back to the airport, provided my flight schedule and when I arrived to drop the car off and return to the airport, there was no ride and I had to pay again to be taken back to the airport. I paid in advance for Florida Toll fees $250, a week after I returned the car I was charged an additional $112- I was not provided any type of receipt or bill breakdown for those charges. I tried to call the office, email the office and submit a request- I have still never been contacted This whole experience was a nightmare and I will never rent or recommend this company! read more

While renting a car I scraped the sidewalk with one of the tires and they charged me $1400.00 for a scratched tire and wheel. This particular wheel sells new for 150.00. I tried to appeal the charge against my insurance and they would not budge. Check the online reviews of this company, it is a SCAM! Buyers beware! read more

Rent-A-Wreck - Car Rental Near Me - Seatac, Washington

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Also operating as Nextcar... we read the reviews about getting slammed with damages at the end of the rental so we combed over the dirty car at the start. But they still managed to find some BS to use against us to file a "claim". Picked up the car 2 hours early=$75 charge. Return the car 4 hours early=no refund or discount. Fair huh? Just pay the extra money and go with a legit agency that isn't trying to scam you to stay in business. read more

Rent-A-Wreck - This is the damage if you can find it - Car Rental Near Me - Seatac, Washington

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During Christmas my family was going to go surprise our loved ones in Seattle seatac was closed and no flights were coming in they would not give me a refund orbits try to please with them to give me a refund because of the circumstances and they wouldn't I was out over $500 and never did rent a car because we couldn't get to Seattle they were rude and not helpful and I would never rent a car from these people, bad news. I even talked to a manager but they said their hands were tied and they tried to blame it on Orbitz. I got a refund on the hotel on the airline and these people were the only ones that didn't give us a refund because of the circumstances that were beyond our control. I'm still paying for it on my credit card. Whatever you do do not rent from these guys they're rip off artists!!!! read more

Excellent experience. Will definitely recommend to anyone needing a quick and easy rental experience. Would give more than 5 stars if possible. read more

Prices are very high in Seattle to rent a car. This is due to the local government officials gouging tourists through taxes to pay for their pet projects. 2 new stadiums, light rail, and a tunnel under Seattle to name a few. Rent a Wreck advertises car rentals for half the price of the other car rental businesses. This is how they hook you. The fact that they are a 10 minute walk frome the terminal should have been a red flag for me. The operation is run poorly by a rude person at the counter. It took 45 minutes to get my car. When the paperwork was done I was presented with the option of accepting a car that had been in an accident with the navigation and phone charger not working or a brand new truck. Personally I did not want to drive a truck for 17 days, but I accepted it anyway. When I inspected the car, the car was dirty with bird droppings every where. When I turned on the car to check how much gas was in the tank because you have to bring it back with the same amount of gas, the truck was on empty. I thought I was going to run out of gas before I could make it to the gas station. Totally unnerving when you dont have no clue where you are and in a new vehicle. I would never use this company again or recommend this company to anyone. Avoid at all possibilities. read more

I was really scared when I booked this rental online through Expedia and found out the name of this rental car place. I read the bad reviews and was prepared for a bad experience. I was pleasantly surprised and pleased with the customer service and value of the rental. The people who worked there were very nice and pleasant. The only thing they could've done better was wash the car before we rented it. Inside was clean but outside was trashed. It was so dirty we couldn't see out the windshield. read more

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Unprofessional company!!! 1. Advertised prices are low but once you reach to get the car there will be a slew of additional charges which will make the total price way higher than other well-established car rental companies 2. No respect for what you reserve. If you reserve an upper-tier car but upon your arrival, if they have a lower-tier car then you are forced to take it or leave it without any refund. I booked a hybrid Prius (saving on gas) but they gave me Corolla, with no price adjustment or even ready to talk. 3. They are offsite, which means not located in the central allocated area for rental companies. That means there is no direct suttle to reach their location. First, you have to take a shuttle from the airport to the regular designated rental car area. Then from there, you have to call RAW to arrange for pickup. 4. Extra charges for after-hours pick-up and drop-off rental vehicles. And no shuttle or arranged to pick up drop off during after hours. 5. Too much paperwork. If you are dropping off a vehicle after-hours then need to take lots of pictures and email them. Rented a RAW from the Seattle location. Though this experience of mine is from the Seattle location, but I'm sure you will get similar experiences from other locations too. read more

I had already booked with them, but checked the reviews on my way. I was a little nervous after seeing all the negative reviews, but I also know sometimes the ones who bother leaving feedback are just the angry folks. I had a great experience with Azar both on my pick up and return, who was very courteous and professional. I was given a very nice Grand Caravan and everything went as advertised. I didn't find anything odd about the rental agreements I signed and am glad I went with this bargain rental company. Will absolutely use again. read more

Rent-A-Wreck - Near new van, very clean, worked great for our trip's needs. - Car Rental Near Me - Seatac, Washington

AVOID this place. They do not return the deposit! Even if it is cheaper to rent a car here, rent from elsewhere. This place isn't in the rental area of the airport anyway. We rented a car here in July, and we returned the car in perfect condition. Technically, it was cleaner than when we picked it up because there were candy wrappers in the door. Anyway, we stayed for the drop off walk through and the worker assured us our deposit would be returned. It never was. We followed up and were assured time and time again it would be returned and never was. Then they stopped answering all together. We had to dispute the deposit with our credit card company. Thank goodness we got it back. We were sure to record the car inside and out both before we left and at drop off. I HIGHLY recommend doing this if you rent from this place. They gave me sketchy vibes during pick up, that's why I recorded it in the first place. Their business practices should be considered illegal and this place should be shut down for unethical practices as it seems this is a reoccurring thing they do to their customers (see other reviews with similar deposit issues). read more

The second I got there they refused my auto insurance and they made me buy through them. Then they charged me a large amount of money to hook up a toll pass on the car and they said if I didn't use the toll pass they would give me back all my money on my security deposit. The first car they gave me was having wheel bearing issues so they gave me a different car that one didn't run much better but I used it for the couple days that I was in Florida and I returned it. When I returned it she said she was going to deposit all my money back in my account and she issued my refund my refund never came the $200 never came back to my account. 4 days after I returned my bank notified me that they took a $240 extra out of my account and they won't tell me why they did it and they won't give me a reason. I've called them numbers of times and they won't return my call other than a email that I have to email and they'll let me know what the additional charges are. What additional charges the car was clean it was fully gassed up it was in the same condition as I was when I got it. I didn't go through no tolls so they can't charge me. What is the issue why won't they refund me they took a total total of $440 from me including my security deposit and they won't call me back or anything I would avoid this company at full read more

My friends and I rented a car for a while and when we went to drop it off they tried to charge us for things that the car already had, like scratches and dents. They try to get money from you for anything and they don't want to return the deposit that was made. The service was very bad and they delivered the car dirty and the customer service was very bad. I do not recommend that you rent cars and if you do, I recommend that you take photos of the car to have proof of any dents or dirt. I DO NOT RECOMMEND IT read more

Horrible!!! Now named Next Car, should be a clue, go on to the next car rental agency. So much to say about this place. I'm not wasting any more energy only to say buyer BEWARE. read more

SCAMMERS!!!! DO NOT RENT FROM HERE!!! All these bad reviews are very true. I wished I saw these reviews before coming here. The same thing happened to me. Upon returning the car I rented for only a couple of days I was told there was a scratch at the bottom side of the car. They were looking for anything they can scam me on to get money. Now I know why they ask for your insurance declaration, so they know how much money they can SCAM you for. read more

Do NOT rent a vehicle from this company! They are scam artists. When we picked the vehicle up there was pre-existing damage to the vehicle on both right-side rims and the underside of the bumper. We returned a vehicle with a minor scrap to the underside of the bumper on the opposite side that had the pre-existing damage (from going into a small pothole). I cannot emphasize MINOR scrape. Refer to the photos. The service person, Chris, pointed it out and we had get on our knees to see it. He then proceeded to argue with us when we refused to sign documents that he would not give us copies of. THANK GOODNESS he gave us the copies even though it was "against their company policy" so that we can prove the car had damage already. Now 2 months later we received a notification from Alternative Claims Management that we owe Rent A Wreck $1,356.35. We filed a complaint with the BBB. Save yourself time, stress, and headache- rent from anywhere else! read more

Rent-A-Wreck - Car Rental Near Me - Seatac, Washington

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Got a reservation that was the best deal I could find through Priceline for a week long rental! It went through this company via NextCar. Unfortunately, I was not able to tell they closed at 6pm and I got in a bit later so I had to pick it up the next day , unless I wanted an extra charge. Overall price still can't be beat. "Dragon" at customer service counter was amazing, super helpful & got in me & out as fast as could be. Company policies are what they are, whether we like it or not. My drop off couldn't have been easier & the airport is so close by it's a breeze! Would def rent from them again! Thank you Dragon & Rent-a-Wreck! read more

Booked this thru Expedia and thought we were going with a name brand company but after making reservation was confirmed as rent a wreck. Walked over to the rental place which is in motel parking lot (screams shady) and picked up the car; the car was not washed and had a 1/2 tank of gas and the guy says bring it back with just a half tank which is difficult to do so I brought back with 3/4 tank no big deal...the issue is they did not give back my deposit of $200. I called multiple times but could get none to respond, currently disputing through credit card. STAY AWAY read more

Located in a run down motel. Had to call for 2 hours to get someone to pick me up since I had lots of luggage. I dropped off the car early and was charged $45 since it was before 9am. Then had to call for 2 weeks just to get an answer to if I was getting my deposit back or if they even got the car since I never received a receipt or any communication once it was left. The whole experience was a nightmare and still had to pay for an Uber just to get to the airport from there. Don't use them. read more

Driver that picked up from the airport, Chris, was very rude. He didn't help me with my luggage when he picked me up. When we arrived to the rental location, the office is at a Motel. He again popped the trunk and walked away. That's when i said "Thanks for the help with my bags". He merely turned around and smiled then continued walking to the office. The woman at the front desk, Donna, wasn't any better. She took a call while helping the person in front of me and was speaking another language. It took 30 minutes to get picked up and another hour at the office. There was nothing listed on Expedia about a deposit as I paid through their website. Also, they require your insurance declaration page and will not accept your insurance card. No manager on site. I absolutely expect a phone call from management. Even though I waited an hour and a half they would not adjust my time. read more

Stay far away from here friends. Sketchy contracts, BS charges, and horrible slow service. You think it's a deal online but pay for it on the back end and seriously could of rented a BMW somewhere else. Haha don't go here for real. read more

Other then getting picked up from the airport, this place is terrible!! Staff is nice but so many hidden fees. Not worth it!!! Don't do it!

Though it was not comparable to other major rental companies, for the price I paid, it was worth it! I had a good experience, unlike what other people claim. First, I was a little misguided at the airport and taken to the airports car rental location, but when I call Rent-a-Wreck for directions, the gentleman very kindly and apologetically explained to me that we went to the wrong location. He offered to pick us up. I regret not noting his name, he was a very friendly and kind gentleman. read more

Made a booking through Expedia, thought I would be using a professional outfit but ended up with this firm. Told me to contact Expedia about a refund, then Expedia told me to speak to the firm. Lied about being able to use American Express when their own website says its not accepted. Lied about being able to get a refund on the phone. Shady outfit, listen to the reviews on here. read more

I was a little hesitant to rent from a company with this name but did and was very happy . The cost of the car was less than other companies and it was a brand new Toyota The young man there does a great job w customer questions and service I will rent a car from them on my next trip to Seattle ! read more

Predatory tactics, bad vehicle selection, spent more than I would have with a more reliable company. So many stipulations and fines. The lady working there was also not very nice. Didn't know I was renting from them because I went through orbitz. read more

I PRE-PAID for my CAR reservation. When I arrived they had given my car away and did not have a car for me to rent. Since I made my purchase on CarRentals.com they REFUSED to REFUND my $ MONEY. They claimed they texted me a day in advance that if I did not show up within 45 min of my reservation time they would give away my car and not refund my money. They NEVER sent this text to me, and they didn't care. There was no notice online regarding this policy. No warning, nothing. read more

I was hesitant at first to rent from this company. The reviews made me doubt if I'd have a good experience with them. If you read the reviews it makes this business sound like they are extremely unprofessional and will nickel and dime you for everything, but This could not be further than the truth. Our agent was Anthony and he was amazing. Extremely personable, professional and efficient. Please do not be turned off by some of the negative comments. Anthony went above and beyond. read more

My worst car rental experience ever this place is horrible On my trip to Seattle i rented from rent A wreck i did not know it was an outside facility meaning it was not in the actual airport they provide a number for you to call so they can pick you up i called multiple times they told me the van pool its on its way after waiting almost 45 minutes they arrived they took me to the rental site If theres any way possible to rate this place with zero stars I would stay away and the young jerk at the desk needs customers service skills read more

Very very bad. This was never informed to me that this location will not be serviced like a regular rental car. Even after that, my flight was slightly early and I couldn't even get the car until the shop opens. Still waiting outside for the people to come in read more