Dollar Car Rental

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

See all

Enterprise Rent-A-Car

3.3(102 reviews)

2.9 mi

This place is horrible. They keep skipping us after being here for 45 min-1hour. Do not rent from…read morehere.

Abysmal customer service provided by soulless people. Literally ruined my Christmas. Never spending…read morea dime at Enterprise ever again.

See all

Budget Car Rental

1.6(481 reviews)

The lady working at the counter when we picked up the car was rude af!! We just got off the…read moreairplane, used the bus to come over here after waiting in the cold for the bus to come, it's thanksgiving week, and paid for the car beforehand. But you want to have attitude with us for what? Insane honestly. Regardless of that encounter, we used the car, returned the car, and never thought about it again. But customer service guys! Do better please. Especially during the holidays. We were the only ones there, no one else behind us, and asking questions bugged the agent.

Budget is one of the worse car rental company out there. Lines are ridiculously long, and the…read moreagents are fu@king slow. They walk back forth from one station to another after they take clients info. I will never use these guys again.

Longest line in the history of the world

See all

Check-in counter

Avis Car Rental

1.8(390 reviews)

For being an off site facility it is pretty good. Buses run frequently so there isn't a lot of…read morewaiting even at 1:30 AM. It's the one thing I appreciate as some locations the shuttles barely run super early. The cars I get here are decent. My only complaint is you have to go to the preferred center more often than other locations to get a car since they aren't pre-assigned. Turn in of vehicles is what you would expect at most Avis locations. If you're kind to the associates here they are generally very helpful.

I have always had an amazing experience with Avis SEA! I do have Presidents Club, but the upgrades…read moreand treatment both picking up and dropping off will always have me returning! The return staff especially are super friendly!

Maintenance required warning

See all

The 'shorter' line.

SeaTac Rental Car Facility

2.5(109 reviews)

Pickup with Hertz: Landed at 11:35PM…read moreBaggage claimed at 12:22AM In line at the rental car at 12:27AM Picked up by the shuttle at 12:35AM Ride takes 10 minutes, arrived at Hertz at 12:45AM, I had checked in online but it kept saying "Your reserved car isn't ready, but we will assign one as soon as possible" Hertz booth was closed walking in even though hours say 1AM Walked down to Level 3, got my car at 12:55AM, one of the last ones out the door. They didn't have the size I requested but at least I got something in reasonable time. Return: Returned at 8:30AM, don't follow Google Maps, just look for the signs to the rental return facility. Dropped off and handed keys off with no issues in minutes. Missed a shuttle, 6 minutes to the next one. They have workers loading luggage to make it go quickly. Overall, a worrying process from timing but went pretty smoothly!

Renting a vehicle in Seattle, Washington…read more.. The SeaTac Rental Car Facility was easy to navigate! I just followed the signs and proceeded carefully! The Facility was clean, well-lit, and convenient! I appreciated the free bus between the airport and this Facility! I look forward to returning!

See all

Thrifty Car Rental

1.7(545 reviews)

My family and I were helped by Anthony and honestly after going through other rental agencies he…read moremade the experience so pleasant. He went over everything and made it so simple, even complimented my classic Casio watch. The car itself was nice, well kept, clean, and full of gas so no complaints there. If you're thinking of renting from Thrifty they have my vote, and if it were me i'd hope Anthony is there to deliver above and beyond service. Thanks!

We picked up our vehicle at SeaTac airport the vehicle a brand new Mazda SUV had no working radio…read morecould not connect Apple CarPlay due to connection issues and drove car for four days while calling in trying to get through on the 800 number just to be told, go see your nearest thrifty. We return back to SeaTac airport spent approximately 1.5 hours trying to replace the vehicle finding several other vehicles with various issues, we did meet some nice reps from thrifty that they were unable to resolve the problem. Some four cars later we finally got on the road with a replacement vehicle. This took 1.5 hours which I will never get back to date no additional compensation for last time has been offered and I will find out what happens when I return the car on Friday to thrifty's credit while the car did not function properly, it was clean.

Easy Drop Off

See all

Fox Rent A Car

1.7(1.1k reviews)

This was my first time renting a car thru Fox Rent A Car and I had a great experience with check in…read moreand check out. The person assisting me was very kind and patiently answered all my questions. She even gave me some great tips for my visit to Seattle. The pricing was very good and even the pricing for car insurance was great (which I usually never take, but the deal was too good)! Pick up and Drop off for the car itself went very smooth and I will definitely be using this rental car company more often!

Beware of their upselling tactics…read more Rented a compact car in April for 6 days. They asked what the purpose of my trip was, where I was going, etc. all to "upgrade" my vehicle to a hybrid vehicle to help me "save" gas. They did not inform me that I would be getting charged an extra $230 for the upgrade and did not give me a receipt until after the trip. It seemed liked a nice gesture, but now I know it was a dirty tactic. Tried to fix the problem by explaining that I was not informed and didn't receive an extra charge notice until after the trip but was unsuccessful. I hope this does not happen to anyone else. Highly don't recommend.

Side

Drug paraphernalia found under backseat when lifted up to clean

See all

National Car Rental

3.9(426 reviews)

The bus to the rental car center SUCKS after you wait 20 minutes with a ton of people. Why don't…read morethey have a tram system here? The PA system was working loud and clear and that was fairly entertaining.

Gotta give it up to the ladies that were working at 1:30 pm on 4/8 at the lost and found. I dropped…read moreoff my rental and forgot my backpack in it. I took the shuttle to the airport & checked my bags before realizing it was missing. Took the shuttle back to National and asked the attendant about it. She got on the horn and spoke with the lady that does the walkthrough for items left in the rentals. I was told that it would be 30-45 mins so I changed my flight to a later one. Soon as I got off the phone with travel agent, I was flagged down by the two ladies. My backpack was found in less than 10 mins! Jumped back on the shuttle and was able to make it to my gate 5 mins before it closed. Wish I would've asked for their names. Saved me from missing my flight.

Chrysler 300

See all

Alamo Rent A Car

3.5(551 reviews)

Update... I did discuss my perspective on the alleged…read moreincident with a dispute resolution specialist at Alamo. They listened and resolved my issue to my satisfaction. I was pleased with their responsiveness,

When booking online I got one price, once we got there, I got a 'supposedly better deal' and it…read morecame out to a lot more than expected, so I'm not sure if Tim from the front desk is being shady or it's just better to shop around. When we got downstairs to get our van Willie was amazing! he was the best part of Alamo Rent A Car. His customer service was amazing. Willie should be at the front desk.

See all

Hertz Rent A Car

2.1(489 reviews)

Jeffry and Sean and the drop off crew as well as the front desk ladies did an amazing job. Really…read morepleased with the service and expertise!

Yesterday, I talked to one of your reps about a flat tire. She referred me to a corporate line. I…read morecalled them and was told I could receive a voucher and that AAA would pick up the Tesla Model 3 for delivery to the Pep Boys Tire shop. However, the shop they referred to was closed, so the drivers decided to drop it off at Les Swab, which was nearby. Swab replaced the tire with a bill of approximately 288 dollars. Swab called the Aurora office and reached the Hertz representative. She said I had to pay. I returned the call and told her they would cover it. She disagreed and insisted I had to pay for it, then corrected herself and said she didn't care who paid, but they wouldn't be, which was false. After I explained that I didn't have to pay and that, even if they refused, I'd have either my credit card insurance or my business insurance (State Farm), she hung up on me. I called back and stated, "Maybe we got off to a wrong start. I was only trying to say that I wasn't required to pay for it." She kept cutting me off, insisting she didn't care and that somehow it was my responsibility, then hung up on me, again. I called back to ask why she kept hanging up on me. She has repeatedly hung up on me, even before this interaction. When I rented a car from another location, she promised to switch me to another car if I called back in the morning, but when I did, she broke that promise and, without another word, rudely hung up on me. In the last conversation, I asked for her name, and she countered, " What is your name? I don't even know you. I told her my full name, and she reiterated that I was responsible for the car's repair and hung up. I tried to call back to speak to a Supervisor, but no one answered. Also, I paid for the car repair because the corporation did not provide the voucher to the right autoshop. The AAA driver took the car to the wrong shop. I called maintenance, who lied and said I was told to go only to network shops, but no one, or an email, told me about a specific shop. The AAA driver decided to take it to another tire center, not me. Had I known, I would have course-corrected the driver's mistake. I am filing a complaint not only with your local office in Aurora for rude service, erroneous information, and a car with low tread, according to Les Swab. I will tell Amex, my credit card company, and review sites that Hertz at these Uber locations consistently provides poor service, making it difficult for Uber drivers to do their jobs.