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Enterprise Rent-A-Car

4.1 (54 reviews)
Closed 8:00 am - 6:00 pm
Updated 1 week ago

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Dirty console.
Jolene R.

Update! Upon return of the car we expressed our displeasure with the condition of the vehicle. They redeemed themselves and made it right. This shows how great their service is, looks like someone just dropped the ball somewhere and let a dirty car out for rent. Service and prices were great but our car was FILTHY. Gross dirty, not just dusty, food particles. Yuck. I feel gross after being in this car.

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1 year ago

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4 years ago

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2 years ago

Only rental car place in west Seattle, but also the best! Very friendly, always easy to reach, and I'm a repeat customer.

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1 year ago

customer service... that says it all...friendly, dropped me off after i returned car, helped me get the car i needed

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2 years ago

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3 years ago

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3 years ago

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10 years ago

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5 years ago

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6 years ago

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5 years ago

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5 years ago

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12 years ago

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8 years ago

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9 years ago

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7 years ago

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9 years ago

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11 years ago

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15 years ago

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5 years ago

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5 years ago

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9 years ago

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8 years ago

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8 years ago

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13 years ago

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11 years ago

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10 years ago

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11 years ago

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9 years ago

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9 years ago

I rent cars quite often and I always get great service at the West Seattle location.

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7 years ago

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10 years ago

Great customer service, clean cars, easy to sign up for. Only downside was that during my last rental, the tabs were expired.

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10 years ago

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9 years ago

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7 years ago

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12 years ago

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11 years ago

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Page 1 of 2

Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

All staff were friendly and they did not push hard for extra insurance, which is the norm when I rent in California.

Mentioned in 3 reviews

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Alamo Rent A Car

Alamo Rent A Car

4.1(61 reviews)
4.8 miDowntown

"I'm Going Slightly Mad" - Queen…read more This location was our return for the rental from SEATAC to downtown Seattle, for a 6-hour rental. We forked out the $69.00 rental for the day as we wanted to explore the city before checking into our hotel, and go shopping. It was also nice as my husband and son used the car as a crash pad to catch some ZzzzS while I was parked at Pike Market Place and went shopping alone. The return wasn't as smooth as the pick-up from the airport as the street signs were CONFUSING as heck. No left turn except for buses onto 3rd, what??? We circled around and around using Waze app due to multiple one-way streets. The entrance to Alamo for the garage wasn't really marked, either. It was the Twilight Zone. After about a stupid and ridiculous 20- minute drive being stuck on one-way streets and circling around and around, I said, "screw this! I am turning LEFT!" Once into the building, there were no signs, so we drove up a few flights to an Alamo booth and idled the car, wondering what to do. There were no signs, did I already say that? There was a lone woman in a booth talking to what appeared to be a customer. I had to get out of the car to ask her what to do, and she said we could just park the car. She was nice, though. You need sleuthing skills to return a car here. Convenient, but only if you know what you are doing.

Alamo car rental has been very efficient on all of your travels. I am a member of their "Insiders"…read moreprogram and often utilize their Skip the Counter option when we travel. Our rentals are great the majority of the time but on the few occasions we have had an issue we have contacted their customer service via text and email and they have always worked with us to resolved any issue we have. I will rent from Alamo again in the future.

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.8(612 reviews)
7.0 mi

A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.4(14 reviews)
4.3 miColumbia City, Mount Baker

Caution! I rented a car through an insurance claim. When I returned it, the branch manager…read moreimmediately looked under the car and claimed I damaged the muffler because it was " loose". I laughed because never in my life have I inspected under a car before renting, nor have I had a rental car inspected underneath upon returning.. He said I was liable and would contact my insurance. I said talk to my lawyer and left. He didn't follow through because he knew it was BS. Clearly he was looking for a free repair through my insurance . First and last time I will use Enterprise. This complaint going to the top so he won't scam anyone else.

Truly outstanding customer service. I need to rent a car due to an accident. I met Kat and she…read morehelped take a very difficult day and turned it around with outstanding customer service. Because of extreme parking challenges in my neighborhood I could not have a larger SUV type car -- the only kind left at the end of the day. She went the extra mile and located one more vehicle that worked. Additionally upon my return, Bryanna (?) was incredibly helpful-- going the extra mile as well making sure that despite my running late she was able to receive the keys that I needed to return that day. Thank you for having Customer Service that actually cares about your customers. I remember now why I returned to this facility after many years. I'm so grateful that Enterprise has such high-quality staff at their locations. Stress is usually high when it comes to renting cars, very grateful for the professionalism of these two leads.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Budget Rent-A-Car - Left seat

Budget Rent-A-Car

2.8(37 reviews)
4.6 miDowntown

I'm writing about the car we upgraded to @ the Seattle Budget lot; a Toyota 4x4 from a small…read morecompact, which Agent John at desk suggested for our business/ personal trip. However, after leaving the lot we began to notice it was full of personal receipts, snacks, masks and a permeating, sharp sour odor. Although it had the seal of approval of the previous cleaner on the dash, ( which I gave to the second cleaner when returned), she took the original, hand-signed authorization( that he had completed his job) to her office, never to return. We were unable to settle this situation at the lot, but have pictures, including the personal papers. We left the snacks and masks as is, but I have pics if you would like to see them. Honestly, we had to wipe everything down, but couldn't eradicate the smell! I'm glad that we all had our vaccinations because, this is a Pandemic!!!!! I have spent much more time on this than it should have taken to resolve this. The other portal would not accept information and bounced me 4 times, and agents have rerouted me 5 times. No one seemed to be able to help. Sent from my iPad

I rented a car through expedia for the month of may and picked up at this location. I got a car…read morewith only 400 miles on it and Bill and the team at the office were extremely accommodating and friendly throughout: 1) They worked with me to extend my rental for a few days at a much cheaper rate than expedia 2) They let me return my car a few hours past the return time 3) They tolerated my calls and were helpful when I thought I might've locked they keys inside on the way to return Highly recommend this location!

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Budget Rent-A-Car - Welcome to budget rent a car financial district!

Welcome to budget rent a car financial district!

Budget Rent-A-Car - Snacks

Snacks

Budget Rent-A-Car - Right seat

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Right seat

Enterprise Rent-A-Car - carrental - Updated May 2026

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