I provided the agent with my name (I had my reservation number ready but agent seemed satisfied…read morewith only my name). The vehicle class and fuel options seemed to be unknown to the agent so we spent another 8-10 minutes getting those details settled before I was on my way. Not too big of a deal. Disappointing to experience at midnight and nearly an hour-long wait in the shuttle line to get to rental cars from SEA. I am happy with the rental car though - clean, spacious. I believe a good value.

To have enough cars. They did not have my car I reserved and they give me a different car but they…read morecharge me more money. And the car wasn't clean

Great experience & super speedy in processing me into a rental car. A team member picked me up @…read moreMetro Body Rebuild and I'd say 15 minutes I was out the door in 2025 car. Granted it's not as nice as what I personally drive but it was clean, new and ready to roll.. Hell even had choices in which JoJo offered me. Totally satisfied with Enterprise experience today.

Great customer service and all the staff are super nice/friendly. Thank you and keep up the great…read morework!

I came in on a Sunday ( Mother's Day ) since they were the only place open and available to take me…read moreright away. The job was super fast and they kept me updated throughout the whole process. Hung was very quick and communicated very clearly!!!

Excellent customer service.Been bringing all our cars for maintenance and repairs for more than 15…read moreyears.They are honest and upfront about their service.Highly recommended for your car problems and issues.

I travel for work about 8 months of the year. I rent cars a lot. I usually make a reservation…read morebefore I arrive but this time I forgot to make a reservation. The only car rental place that had cars available was Hertz. I walked up and was told they only type of car they had was of course the highest tier. I was stuck and had no choice but to rent it. The next day I received our corporate rate code. I call the rental counter directly because the is not a corporate owned location. The person I spoke with said that she could not apply the corporate rate to the rental because it was company policy not to apply corporate codes to walk up rental. They also added that they were sold out. When I asked if I could get a copy of the policy to not apply corporate codes to walk up rentals, I was told it is not in writing so I could not get it. So, I guess if the policy is not in writing, how can you enforce it. I believe this is a perfect case of price gouging if I ever seen it. I definitely not rent from Hertz again, whether it is corporate owned or not. Very unprofessional for a business to still operate like this.

Unfortunately one customer service agent at the counter made this a 2 star, and probably should be…read more1. Her name is April. While we sat near her desk/counter, within 5 ft and she was fully aware that we were there and could hear her, she proceeded to tell a coworker about 2 elderly women she had at her counter a few days ago. The words from her mouth were that she told the 2 women that "she knows they were elderly and respected that but that didn't give them a bitch-pass". SHe did this while not caring that we (potential customers) could hear all that she was saying. How said and rude. She was pretty rude to a gentleman who was at her counter while we were sitting there as well. NO customer service skills whatsoever.

I rent cars constantly for business and this AVIS is the BEST! Best, clean cars, friendly staff,…read moresuper accommodating for my ever-changing schedule, reasonable, professional and always willing to go the extra mile to make sure I'm pleased with my rental needs. Working with Sonny and Achilles is always a pleasure :) I wish I could rate higher than 5 stars **********

Was charged $250 for "excessive pet hair" upon returning a vehicle that never had an animal in it…read moreover the three-week rental period. These are the photos they provided as justification - I do not believe this is an excessive amount that would require any additional cleaning beyond the vacuuming they should be doing between rentals anyway. I've never had anything like this happen from other Avis facilities, but this location seems like it's trying to squeeze additional money out of its customers.

In theory this service is awesome. In reality not so much. My friend and I rented a car for the…read more4th of July holiday We paid for 48 hours and entered our destination location into the app. The trip started off fine and we made it to our destination successfully but when we went to leave the next day we realized despite having a physical car key, we had been locked out of the engine and were unable to start the car. Apparently our destination was out of Internet range. When I called to complain and have them unlock it remotely I was told they were unable to do so because of the lack of Internet access. Needless to say, we were stranded and missed the ferry we had intended to take home. Fortunately, we were able to hitch another ride back to the city. I think it's ridiculous that you aren't able to start a car despite having a physical car key, and the fact that they knew our destination location and didn't let us know there would be no Internet service is infuriating. I've heard of this happening with other car apps which is exactly why I specifically chose Car2go. I knew with this service I would be given a physical car key. Turns out, that makes no difference. To make matters worse, when I called to complain and request a refund for the remaining seven-hour portion of our trip (since we had been stranded and weren't able to return home) I was told they would put in a request, but I would need to follow up because that isn't protocol. We have both since called and emailed to follow up and have received no response or refund. Adding insult to injury, the car was stranded in our friend's driveway blocking her garage for a week before it was retrieved by the company.

I love this service for what it is. but over time I've noticed that the city of Seattle purposely…read morepicks out car2go cars and tickets relentlessly, and by the time car2go gives you notice of the ticket/violation its over a month later and you have no way to dispute the charge with evidence. This all came to a head recently when my car was towed a month ago (just finding out), and the GPS coordinates on the app show the car was parked in an acceptable parking area, but the city towed it claiming it was on another street. After talking with customer service, they will not remove the almost $500 charge to my account for a tow (half is a service fee from car2go). I've had to close my card down to prevent them from charging my account. Be careful if you use this service, it will cost you more than owning a car in the long run.

Mr Vu was awesome and very reasonably priced! They are experts in their field and very good at what…read morethey do. Highly recommended!

I love coming here so much. I never worry about them taking advantage of trying to upsell me in any…read moreway. very honest and hardworking people here. I've never had any worries about my car in the 5 years or so I've been coming to them, they are very candid and reassuring and KNOWLEDGEABLE about cars. wonderful value for the price you pay, and incredible service.

best place ever to bring your car in. 1.reliable…read more2.fast 3. excellent service 4.fair market prices

Great experience having some body work done on my Honda CRV. G was very friendly and willing to…read morelisten and advise me on the best solution. He was able to order the parts quickly and repaired my car on the same day! Fast, affordable and great work. I highly recommend G & M on Rainier Ave S in South Seattle. Great shop!

Wow so quick! I just had my windshield replaced not even 2/3 years ago from a rock chip so when I…read moregot another cracked I was really dreading paying so much for another one. Luckily I asked around and my friend recommended Peters. I put it off for a week but I had to get it done since I'm playing on heading to Leavenworth this weekend and didn't want to risk the crack spreading. I got there around 2:30p and was done by 3:15p. Super quick and super friendly! I'll start using them in the future if I need another glass replacement. Pricing was so good vs other places I called around too. I was in and out within 40min. Highly recommend.

These guys are pros…read more I called for same-day windshield replacement. I brought the car in and they completed the work in less than 30 minutes! Friendly staff. Highly efficient and speedy service. Fair prices. They have an enclosed waiting area with a few seats if you plan to stay during the timeframe needed to complete the work. I highly recommend them, especially if you live in the south end.