In theory this service is awesome. In reality not so much. My friend and I rented a car for the 4th of July holiday We paid for 48 hours and entered our destination location into the app. The trip started off fine and we made it to our destination successfully but when we went to leave the next day we realized despite having a physical car key, we had been locked out of the engine and were unable to start the car. Apparently our destination was out of Internet range. When I called to complain and have them unlock it remotely I was told they were unable to do so because of the lack of Internet access. Needless to say, we were stranded and missed the ferry we had intended to take home. Fortunately, we were able to hitch another ride back to the city. I think it's ridiculous that you aren't able to start a car despite having a physical car key, and the fact that they knew our destination location and didn't let us know there would be no Internet service is infuriating. I've heard of this happening with other car apps which is exactly why I specifically chose Car2go. I knew with this service I would be given a physical car key. Turns out, that makes no difference. To make matters worse, when I called to complain and request a refund for the remaining seven-hour portion of our trip (since we had been stranded and weren't able to return home) I was told they would put in a request, but I would need to follow up because that isn't protocol. We have both since called and emailed to follow up and have received no response or refund. Adding insult to injury, the car was stranded in our friend's driveway blocking her garage for a week before it was retrieved by the company. read more

car2go Seattle - Stranded car - Car Rental Near Me - Seattle, Washington

I love this service for what it is. but over time I've noticed that the city of Seattle purposely picks out car2go cars and tickets relentlessly, and by the time car2go gives you notice of the ticket/violation its over a month later and you have no way to dispute the charge with evidence. This all came to a head recently when my car was towed a month ago (just finding out), and the GPS coordinates on the app show the car was parked in an acceptable parking area, but the city towed it claiming it was on another street. After talking with customer service, they will not remove the almost $500 charge to my account for a tow (half is a service fee from car2go). I've had to close my card down to prevent them from charging my account. Be careful if you use this service, it will cost you more than owning a car in the long run. read more

I have a membership from car2go Portland in my past life. However, since moving to Seattle, my membership does not work. I've tried scanning my card on multiple available cars and it just doesn't recognize my card. I've called customer service several times and of course I'm on hold for two hours and don't even get to a real person before "connection" is lost. I love the concept and cuteness of car2go, just wish they had better customer service. read more

car2go Seattle - Car Rental Near Me - Seattle, Washington

Been using car2go for about a month now a and absolutely love it! ***disclaimer** I own a car and live in Madison park, I joined mainly out of curiosity and to determine if there was a benefit to me. I spend probably 150-200 bucks with über a month. I also get reimbursed on mileage for my job in outside sales. I've never had to "rely" per se on car2go. It's a supplementary transpiration option for me**** Cost: $35 to join-about two week turnaround to get your membership car in the mail. $.41/minute of use or $14.95/hr. A 20 minute user experience (15 min of driving ) costs about 8 bucks! Pros: 3,000 go-karts in Seattle at your disposal Parking: drop off almost anywhere in normal street parking- no extra cost or paying meters. Super easy to park because it's a go-kart Fun to drive: go karts. handle remarkably well and pretty comfortable. Okay radio and solid ac system Cons: lack of transparency in price per trip--you only know how much you spend a week of two after u use it and the company doesn't make this process easy to understand. When you use über you get an email immediately with an itemized receipt. Hidden time liability and extra cost: your clock on car2go starts immediately when you scan card. It takes 3-4 minutes to complete verification/ignition. That translates to about $2 just to start a go-kart. Same thing on back end--about 1-2 minutes go turn off/check out car2go after parked with car off. Hence--hidden $4/trip fee on top of every trip. They should say $4 plus $.41/minute. Still a max hour rate of 14.95 tho! The mobile app: sometimes it sucks and can be difficult to actually find a car once you've booked it Availability: some times very scarce in parts of city. Where the masses flock, the car2gokarts follow! More to come in a month or so! read more

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I live at Alki Beach and on nice weekend days parking can be a nightmare. Enter Car2go. Reserver one of the many cars now available in West Seattle, jump in do my errand, come home and either park in a teeny tiny Smart Car sized space or a few blocks away and I'm done. The rental process is easy and fun and the Smart Cars are almost supernaturally comfortable. How do they pack so much space into such a small space. I also see that they're branching out into event promotions like quick drop offs at Folk Life. Brilliant. The only down sides are the horrible and confusing website(The Android App is great though) and the mediocre customer support. We've had some very eliptical phone calls and email regarding credits. But overall a great idea well executed. read more

Car sharing is a great idea, but Car2Go/ShareNow is the worst. They have price breaks at certain time points, but you have to choose before you start your trip rather than automatically applying the best deal at the end of the trip like every other car sharing service in town. With Seattle traffic you never know what you're gonna get, so you may plan for a half hour trip that ends up taking an hour. The customer service is awful. I had an issue with a recent rental that I contacted their customer service about over a week ago. I received a confirmation message that I'd hear back in 3-5 business days. That time has passed and I still haven't heard from them despite sending a follow up email. I often have issues with cars being displayed on the app that are not at the location shown. This happened to me twice with vehicles I had reserved today. I wasted a bunch of time walking around looking for them and ended up stranded and having to make alternate travel plans. For the past few years, I would use ReachNow over Car2Go whenever possible, because they had superior customer service, better pricing policies, and better cars. I am disappointed that I no longer have that option, but I will consider using LimePod over Car2Go whenever possible. read more

I love the car2go concept, but I have to admit that the customer service is really bad... I called customer service, because my password stopped working for some reason, and the password reset functionality on the website is broken. It kept saying that my email address is invalid. It seemed simple enough to me... Well, the woman I spoke with told me multiple times to delete all of my email messages from car2go, and then the reset should work. Yes, she told me to delete all of the emails that I had received from car2go, and that would fix the fact that their website is not working... So, I finally told her that I would be happy to do that, but I really didn't see how deleting all of my email messages from them would change the fact that the functionality on their website is not working. She finally admitted that she didn't see how it would work either, but couldn't reset my password on her own. She then said that she would ask her manager to send me a password reset link, and I said that would be great. Well, that was a few days ago, and I still haven't received anything. Nor can I access my account or use the service... read more

Use it when you can, but don't rely on it. Car2go cars are easy to rent and drive but the service itself in unreliable. I sold my car to save money on parking, maintenance and gas. But often times you don't find a car near by. Also some users including myself were denied service for apparent no reason. Tried calling the customer care and went email. No response. read more

Car2Go is now $19/hr, which is almost double the cost of ZipCar, and is less convenient than Lyft. Car2Go is trying to compete with ReachNow's basic luxury fleet, which is a mistake because ReachNow is struggling to attract and keep drivers using its base model BMW fleet. Car2Go should bring back the SmartCars or lower its rates if they want to stay in business in Seattle. read more

We got a car and drove to a family members wake down in the town Nirvana came from it was a nice car and we had no problems I would most definitely recommend read more

Car2Go is great, when you can find a car near you. Since I live on a big hill (and I'm getting to be an old man), it's nice to be able to find a quick ride back up the hill. I'm lucky because I live in an area where there are usually a lot of Cars available. However, relying on finding a Car when you need it is a risky proposition - particularly if Murphy's Law is in effect. When you need it most, you'll probably find it least. That said, the cars themselves - in Seattle at least - are exactly what you expect - actually they're slightly more than I expect - they have GPS, maps, talk to me, tell me what to do etc. When I'm in a Car2Go I'm basically a servant of our computer overlords, let's face it. In any case, I'm a big Car2Go fan and will continue to [try to] use it when I need it. read more

What kind of security measures are you running that an account can be used to drive a car with the last account after not being used? This is what your customer service rep "Amanda" told me: "Thank you for your recent call to car2go regarding your rental . After looking into the rental, it does appear it was used 2:42 to 2:50 then in stopover mode then used again during 6:03 to 6:28 and then finally ended. It was driven during both times. Unfortunately, do to this we are unable to provide refund for this rental. Please let me know if there is additional information regarding this rental or if you have questions." read more

Tried making an account last month. Logged in to find that my account was locked and required me to call customer service. After calling and verifying my identity, the agent tells me that my account was flagged and they require me to go IN PERSON to their location with my drivers license and credit card. Funny enough, I live in California and am flying up to Seattle next week to visit some friends (hence why I signed up for the service) so I would have to actually pay money for an Uber or a cab to drive me to their location to verify my identity. I asked why I was singled out/flagged and the agent did not know. What a joke! I will be taking my business elsewhere. read more

As many others here have noted, Car2Go has trouble with that must basic business function: Taking customer's money. My account has been locked three times in the last six weeks for a $17 charge from the end of November 2019. They've unlocked it a few times, randomly, and I've hurried to use the service for hundreds of $, which they've duly charged to my card. But they remember that they can't collect that $17, and lock my account again. And so they stop making money from me. And I start making phone calls until I get a sentient being who can unlock my account. Their customer service can't escalate to a supervisor, promises a call back that never comes, promises an email response that never comes, and I remain locked out, not spending money. If the problem is an endemic as it appears from the Yelp comments, no wonder they are going out of business in NA. read more

I have been a car2go member for many years now. Today I'm done. For the second time in a few weeks I have reserved a car, gone to get in and been unable to access the car. This has caused me to miss two important appointments and wasted valuable time. Both times, after numerous attempts with both my phone and my card, the car, which I had clearly reserved properly, would not open. The first time, I just chalked it up to a fluke. The second time I called customer service. After being on hold in the pouring rain for several minutes, a not very friendly guy answered the phone and was completely unable to help me. While the minutes until I would lose any ability to make my appointment ticked by, and after various scenarios of trying to access the car, he tells me that this is "one of the cars" that is so old, it won't open any more. I was stunned to find out that this is a KNOWN issue. Car2go KNOWS there are cars out there that cannot be accessed, and yet keeps them on the road, letting us attempt to rent them, knowing we will be standing out in the rain wondering what is going on. He even told me there is a way to figure out by some number which cars will open and which won't but no one there ever bothered to share this information or the problem with its users. This is dishonest and frankly a crappy way to do business. There are enough other options out there, I don't have to continue to do business with a company that could obviously care less about quality or its customers. I won't ever be taking a car2go again. read more

I am talking about my in general experience of car2go. I think the idea is pretty good and jumped on it happily. And i still appreciate the options. Howeverm their pricing adds up quickly, to a point uber seems like a much better option. Another thing is i can never get hold of their customer service, i am in the car and need some assistance and nothing, i will be dialing from the car dashboard for half and hour and call would drop by no one to help. I think they can do a much better job but they dont. read more

I've used this several times and have never been satisfied with my experience. The absolute worst customer service experience and no one will be happy to answer your e-mails or help you on the phone. Their cars are always dirty and need of maintenance. Never ever using this service ever again. read more

I am disappointed to see Car2go ending services at the end of February. It has been a very convenient way to get around in Seattle. I enjoyed their services and I continue to use it as much as I can. I wish there was a way to keep them in Seattle. Thanks Car2Go!! read more

I've used these guys a few times and it was usually a problem. Sometimes their cars wouldn't work. Usually there would be none of them around whenever I wanted to use one. Here's a little story about how they suspended my account after not returning my calls or emails. So I went to the movies one time. I took a car2go in all of its angry bee horsepower glory up to Cinebarre in Mountlake Terrace, about 10 miles on the freeway. My master plan was that I would go there and come back. I arrived at the theater and it was complaining about ending my trip in a parking lot, or so I gathered from the "I don't wanna!" display, so I found a parking area on the street a couple blocks away and tried again there. It informed me that I was out of its operating area and the trip could not be ended. It appeared that I was slightly outside of their official operating area, wherever that is. This was all cute and all, but I was nearly late for the movie already, so I left everything as per usual and would figure it out later. The movie happened. After, I said goodnight to my moviepals and walked back to the car2go. It was disabled. I had a voicemail left at 5:45pm or so asking me questions. I called them back and explained what the deal was. I was now stranded in the middle of nowhere with a disabled car. I was able to call a friend for a ride home. No one ever returned my call or email. Today, a month later, they tell me that they have suspended my account. Is it related to this? Possibly. Since no one ever followed up with me about why their service failed me, they can eat my balls and I can do without their bullshit service. Perhaps I was supposed to wait around in the rain while calling their toll free number that I didn't have. I'm not really sure as I didn't plan on researching it with my smartphone where I barely had data service. Edit: Apparently they disabled my account because my credit card is going to expire in two months. Get your shit together, Car2go. read more

More updates.... For a while there I thought Seattle Car2Go had it's system working. They announced overhauls on their FB page, and the couple of times I dared nab a car when it was needful seemed to work out for about a week or two. Sweet, perhaps this form of transportation would become reliable once more! Ack, but alas. Seattle Car2go was only tricking us. If one goes over their FB feed you'll see a lot of apologizing for system outages and glitches. Personally -- the experience for me has turned into something new. Now not only will cars not open when booked, or be able to reserve.....you can now book cars that are NOT THERE! Pretty amazing eh? Yeah, I thought so the other day when it was windy as hell, colder than a witches titty, and raining cats and dogs when I had a load of groceries to haul home. Car2go told me an automobile was 3 blocks away. Awesome! 3 blocks to a car would have been better than the 6 blocks in the rain i'd have had to walk if I took a bus. The rain, wind and cold made the rental worth it, so off I marched to find the car. Around and around in circles I went. And there was clearly nothing even resembling a smartcar nearby. I quadruple check my gps, and yes. I should be dancing on top of this car that isn't there. A call into their customer service results in me being told that "Oops, the car is actually about 10 blocks away from your current location. Do you still want to rent it?" Um, no. I wouldn't have bothered if I had seen that it was actually 13 blocks away. So with soggy wet clothes and grocery bags I take the bus ride I had initially tried to avoid. Emailing the actual Seattle Car2go customer service about this issue has resulted in radio silence. So more "excellent" customer service on these guys' end. Really Car2go. You are popular, and have a lot of users. That however is no excuse to have a piss poor system that works half the time and leaves your customers literally out in the cold. read more

My acct locked last month. I updated my credit card to them spoke to a rep. After that everything went down hill. Seems after the countless emails and mess these people are incompetent. They said it's being processed wait three days. Another one said there is nothing they can do . Please avoid this company try Reachnow or car sharing company. This is far the WORST I mean the WORST you will ever deal with. read more

So I see these Smart cars zipping around Capitol Hill and think, YES. No more waiting for buses to run errands or go to meetings. Let's try it out! Even sweeter was the 30 free minute deal if you signed up in late Feb. Fire up the iPhone app, find a car down the street, and walk over...to find it gone. That was a great way to learn about car reservations...especially since the next nearest one was a 15-minute walk away. Despite thinking I should take the bus at this point, I reserve that car and head to it...only to have the card scanner say "this car has been reserved and can only be unlocked by the reservation holder". What? That's me! I try calling and get put on hold. After a minute, I give up and walk two blocks to another car, jump in -- and I'm let in! Huzzah! Unfortunately the engine warning light appeared, and at the first light, the brakes kept pulling/grabbing and vibrating. I could barely stop, in busy traffic on Pine. That freaked me out enough to pull over at the next corner and hit the SOS button...where I was put on hold again. (This entire time, I'm thinking, "I'm gonna burn through these 30 minutes in no time") I was eventually told the car was safe to drive, but declined -- those brakes were freaking me out. The agent then suggested a car to reserve...that was the same one I tried to reserve 15 minutes earlier? Uh, no thanks. Furious, I got out and walked to my meeting -- overall, wasting nearly an hour of my time for what could have been a 5-minute bus ride. Customer service emailed later in the day, refunding my minutes and adding 10 more for good measure. So I tried again, going to a meeting in Northeast Seattle. Watching the iPhone app to find and reserve a car was like playing Whack-A-Mole -- every time I found a car close enough, someone beat me to the punch in reserving it. Getting there was fine -- and in a suburban area, the car was still there after my meeting, with many others within walking distance. Returning to Capitol Hill and wasting at least 10 minutes finding parking, while the meter is running (at 38 cents/min)? Not so much. Unless they find dedicated spots on the Hill to park these buggers, I'm not about to try again. Cute concept, but a lot of kinks to iron out. read more

This company's customer service makes Century Link's customer service look stellar. If I could give a zero. I hope this company goes out of business soon! read more

I was a member of Zipcar for years and didn't use it. When car2go came on the scene, I realized that I probably wasn't using Zipcar because of what I needed a car for. I have a car in North Seattle. However, working in downtown Seattle, I commute by bus during the week. I needed a car to get around downtown to run various errands and to go to evening events that were in the area. That would save me from parking my car in a garage for a very high price all day. Although Zipcar is in many locations near my office, the fact that I had to bring it back to the exact same place was problematic and never seemed to fit my needs. I heard about car2go and thought about it. I decided to try it to see if it would work for me. I had 30 free minutes when I started and went through them in a week. The phone app worked well. I tried looking for a car ahead of time and reserving it and experienced no problems. I also tried walking around with the app in my hand checking to see if there were any nearby and that also worked well. In terms of locations, I would say there are clear areas where there are more cars than others. For example, in the downtown business district and international district, good luck finding a car after 5pm. I have been relatively unsuccessful there. However, if you're in south lake union, there are tons of cars! I don't think that's a car2go issue since people leave cars wherever they need to. However, I think a strategy for moving them would be helpful. I had never driven a Smart Car before, but rode in one. It's easy to check-in and use, and unlike some folks, I haven't had any car problems. They've all functioned as they should. Customer service has been great! When I first signed up, I was a little irritated because the fee was supposed to be waived with a promo code. My card was charged. I contacted car2go by email late in the day so I didn't expect a response back. I received a response the next day with an apology and an extra free 15 minutes for my trouble while my card was being credited. I thought the situation was handled well and I appreciated the extra minutes without having to ask for them. I don't need car2go all the time, just a few days a month and it works well to get me from point A to point B. read more

For every person who can't appreciate the basis of what car2go is meant to be then it's another available car2go for me to ride. I encourage people to keep swinging off the pubic hairs attached to the shriveled testicles belonging to Uber and Lyft. I love it because no one denies that a car2go is the biggest piece of shit on wheels to ever grace concrete roads. I can't step into a car2go and abstain from bursting out laughing. When you look at the exterior and then investigate further on the inside, you realize that the car itself is the cheap whore of all vehicles that not even the Laguna Beach bro on a raw egg steroid vomit diet would touch with a 10-foot pole. It's a joke that won't quit. I am pretty compact at 5'2" and even I feel squished inside a smart car. Every time I see anyone over my height drive that thing, it becomes one of the top five funniest things I have ever seen. I've never driven one but when I see my partner drive, his elbows and knees are practically rubbing against each other, back hunched, and his body crammed so closely that he could steer the wheel with his nipples, it's funny as hell. A car2go is useful for nights when you're all wastey and can't tell the difference between your head from your bunghole. It's useful for mornings when you need to drive to get coffee a couple blocks away because who walks. It's useful to assess how passionately your driver (assuming he/she is someone of importance) pinches pennies by how fast he/she drives because time is of the essence in a car2go as they charge you per minute. The only disadvantages I can think of is that it's not useful for cramming immigrants in the backseat and attempting to cross borders. It's not useful if you want to have and keep any "game" at all to pick up women. It's not useful for shooting an amateur porno. Other than that, how can you not love it? read more

I love car2go! I initially signed up for the free lifetime membership + free 20 minutes deal that car2go offered when they first started in Seattle. I didn't actually use car2go however until recently. These cars are everywhere! It's so convenient to reserve a car via iPhone or to just hop into one of the hundreds parked in the city. At about 50 cents per minute, my rides are typically about $6 to go from Pioneer Square or Belltown to Capitol Hill. It's far cheaper than a cab, and not much more expensive than taking a bus. My only complaint is the car itself - I am just not a fan of the way the Smart Cars drive. The only plus is that the cars can fit into almost any parking space! read more

Hate getting places on time? Want a little more mystery in your commute? Looking to get fired for being late? Have we got the car service for YOU! Have only used Car2Go two times, and already have been met with major technical issues. Last night, my card wouldn't open the car for at least 10 minutes. This morning, I couldn't find a signal in the middle of the city to end the trip (a very common occurrence, I've learned by reading other reviews.) After re-parking it multiple times, I got to spend more time on hold waiting for resolution. The unapologetic rep just scolded me for leaving the car to call her and pointed out it would cost me $100 if I did anything other than sit in the car and pray for a signal. BONUS--in addition for now being incredibly late, I was charged by the minute for all this waiting. WHAT A DEAL! All this excitement--plus potential unemployment!--for only twice the cost of taking a cab? Thanks Car2Go! read more

The concept is great and I'm really happy Car2Go has arrived to Seattle. It felt like living in a future where car ownership is a thing of the past. The car was new, clean. I had never been inside a smart car, it was more spacious than I thought, while still making you feel like you can park anywhere. It is almost the length of bike! Super cool. I used my laptop to find the closest car to where I was. I suspect most people would use their phone to get this information and I don't know how well that works. I'm not super confident it will work as well, but will reserve judgement. There's also an Android/IOs app that I have yet to try but I don't think there's a Windows Phone app yet. The onboard computer was for the most part helpful except for 3 big issues: 1. GPS was impossible to use. The UI was not responsible at all. I would click on the state or street field and nothing would happen. Minutes later something would pop up, but by then I had given up. Maybe the computer needed some rebooting? 2. The computer screen is way too bright. I couldn't find any way of dimming it. Perhaps there was a button somewhere but the brightness itself didn't let me see much of the rest of the board. 3. The computer on board walks you through the process of ending the trip, however it seems to have missed one important step: sliding the card on the windshield. In retrospect, this was explained in the print materials I received, but as someone who doesn't drive often, I am overwhelmed by all the things one needs to do when parking a car (turn lights off, putting the key in the right place, making sure park spot is legal, etc), so I trusted the computer's instructions were complete. I ended up having to call them to resolve the issue of improperly ending the trip. Luckily, their phone support is pretty good Their website is OK but can be a bit confusing. Here are the main issues I had with it: 1. Whenever I go to car2go.com it redirects me to car2go.com/en/austin, and to change this is not enough to click on the "Where am I" button (which runs a geolocation request on your browser). You actually have to notice the dropdown menu on the top right and select your city there. Also, it's annoying that after doing this once, the next time you go to the website you have to do it again. I know people hate cookies, but at least give me the option to remember this selection permanently, especially if I want to stay logged in permanently. 2. There's a label on the map called reservations. It's unclear what they are. Are those cars I have reserved or cars other people have reserved? Having a tool-tip that explains what that is or linking to a page that explains it would be nice. 3. There is also something labeled "Parkspots" but seems like it's always zero. If it's something not available in my city at all, it might be better to simply not have it as it confused me. Also, it'd be nice if the word parkspots was clickable and it could take me to a page that explains what "parkspots" are. 4.It is a bit complicated to understand whether I am allowed to end my trip in particular area, especially for someone who doesn't drive often or at all, like many of its users might be. It would be good if the map could indicate this by simply stating "yes, you can end your trip here" or "no, you can't," rather than trying to use different terms and having such a long list of caveat. Ideally, car2go should get a list of all parking spots in the city make that info available from the onboard computer itself, so you could simply hit a "am I allowed to park here?" button. Finally, I really wish they could extend the service to allow users to end trips on the East Side. Also, I'm confused as of why areas like the U District do not seem to be areas where one could end a trip. Perhaps I'm not understanding this, in which case it's another usability issue. read more

The concept is awesome. The value is awesome. There's cars everywhere. So why such a low rating? Their customer service is very frustrating, and their website is terrible. I signed up, picked up my card in person, then received an email saying there was no match for my Drivers License. As it turns out, their system is not smart enough to handle the fact that I wrote out my middle name instead of putting the initial. But in trying to get this resolved? A nightmare. I called them, and had to suffer through terrible phone navigation (for every option in the main menu, it tells you that you can do this online at www.car2go.com. Yes, obviously. I'm sure everyone using Car2Go is not so conservative that they would not think to check online first. Clearly there is a reason I am calling you when it would be 10x easier to use a computer. Maybe it's urgent. Maybe I don't have access to a computer. Don't waste my time telling me I can do basic functions online 12 times). When I finally got on the phone with corporate customer service, they told me that I would have to call the Seattle office the next day because they were closed and he cannot help me. Really? So I sent the Seattle office an email that night, hoping they would respond in the morning. I received a response completely irrelevant to my issue. My issue is that there was "no match" for my Drivers License. They responded saying that they don't know "why my license wasn't approved" and how I could "contact my DMB directly and obtain a copy of my records." What? READ, it's not an issue with my DL record, it's the fact there is no match. Ugh. I was really hoping to use it this weekend to help me with my move (I'm moving Sunday) But it looks like I'll just be bussing all my things. read more

Great alternative to a 1 day car rental if time is important. Since cars are around town, you just pick one up and go. No lines for checkout, no returns, no buying gas, no parking fees and no upselling of insurance services. We used 1 day when we had multiple stops with lots of stuff in tow and did not want to drag our stuff. Cannot see how this will compete with UBER or LYFT for quick trips without a stop. read more

car2go won't replace my car, or the bus, or Zipcar, but it fits a unique niche. It's wonderful as an alternative way to get across town. If it's cold and rainy, and you pass one on your walk to the bus stop, hop in - no reservation necessary - and go. It's faster than a bus, cheaper than a taxi, and much cheaper than parking your car at a pay lot. I love these Smart Cars. They're surprisingly roomy. There's enough room behind the seats for 5 or 6 bags of groceries. The visibility is good, and the maneuverability is excellent. I've heard people complain about the rough transmission, but I've found that once you learn to ease up on the excellerator a bit when you feel the car about to shift, it's not so bad. And, of course, parallel parking is a breeze. I knocked a star off of my rating because of the less-than-reliable electronics. Twice, out of a dozen or so trips I've made in a car2go, the car was unable to find a signal to end the trip. The first time it happened, I parked in the next block and it was fine. The second time, I called car2go and they credited me my trip minutes. Customer service is excellent. I've emailed car2go twice with questions, and received friendly responses - written by an actual person - within the same day. car2go isn't for everyone, but for an urban dweller like me who buses to work, it's excellent. read more

The direct service Car2Go provides is fantastic. Cars floating all around the city, just waiting for your whim to take you somewhere else? Yes, please! And one-way trips?!?! Hallelujah! This was my only complaint with ZipCar and it is now solved! These Smart Cars are fantastically tiny, making them ideal for city navigation -- imagine the joy of snagging a late-night Belltown parking spot without hassle! The price per minute is also on par with similar services, and the process to actually start the car is fairly intuitive (as long as you realize these are, in fact, not electric cars, and you need to wait to hear a combustion engine turn over...heh). My only complaints circle around the technical interface/support that you more-often-than-not have to work with in order to utilize the cars. Their android app has failed to produce cars in "map mode" for months (at least on my phone) and so I am forced to use the "list mode" which is only a pain in so much as I am a more visual person. Their website also always directs to /Austin, even though I have attempted to tell it I am in Seattle repeatedly. I believe this is where the company started, but annoying nevertheless. Some neat features: * can make a reservation for a car up to 30 minutes in advance * earn extra driving minutes for filling up the tank * through at least the end of the month, sign up with promo code SOUND and get free membership and driving minutes! read more

Great idea, absolutely shitty service. How hard is it to make reliable network connection these days? It's about 50% luck for me to get into the car, a lot of times I was standing in front of it trying to book but nothing happened. It's about 75% to get out, all it says is 'please move your car', where? Absolutely not reliable, never count on it. I just wish another company come and do it right. read more

As a new driver avoiding the realities of bills, Car2go allows you to live in the illusion that life is inexpensive and worry free. It's a monthly fee and a pay by hour deal, with breaks for refilling the tank and no need to pay for parking in nonmetered spaces. Better than being crammed into a smelly, late, unforgiving schedule-driven bus, right? Well, I still have my gripes. It's starts rolling as soon as you let up on the gas, accelerates like whatever the opposite of a bat out of hell is and has a hard time switching all two of its gears. The drive itself is bumpy and it's difficult to see out the back window. Also, no one seems to take you seriously when you drive in one. I have a hard time not getting distracted by other people's amusement while watching my clown car go. The days of homework on the bus are behind me, while on the road nobody else seems to be. read more

First, the concept and its execution are to be admired. In Seattle, there is nearly always a car nearby, and nearly always Alsace to park at your destination. The price is right in consideration of the convenience. The 2 star rating is the result of abysmal customer service. I have sent 3 emails to the specified customer service address, and I have had no response - none. In frustration, I tried calling the given 800 support number - ring, ring, no answer. Car2go only pretends to support it's customer - shameful for an otherwise fine product. read more

Great idea. Horrible execution. I don't know what is wrong with this company lately. A year and a half ago they had great customer service, the ap worked and the cars were still in good condition. Unfortunately, they have no enforcement of their rules and little maintenance. Cars are not in working order, something is broken or a indicator light is on in most cars. Other users trash the cars leaving drinks, food, cigaret butts. This should give you some indication of how the cars smell. The ap often gives inaccurate locations leaving you to hunt over a several block radius and if you try to call you are now treated with an automatic response and a recording saying they are experiencing "higher than normal call volume" everytime. I really want to support this big frankly it's easier, safer, cleaner and actually similar cost to take a Lyft or an Uber. read more

Cars are consistently filthy (garbage, pet hair, food crumbs). The service lights are usually giving warnings ( low tire pressure, overdue maintenance). Customer service doesn't have the ability to resolve many common account issues in a timely manner. If you're going to utilize car sharing services I highly recommend signing up for several so you have options when they inevitably fail you. read more

+ Massively cheaper than cabs, including Uber / Sidecar / Lyft et al. Makes it possible for me to take public transportation to places where I otherwise would not because it doesn't run late enough at night to get me home Often less stressful than driving a car that you own because a Smartcar can park in a million spaces where even a very small commuter car wouldn't fit - It seems like the iOS app is actually an embedded website which refreshes on an unknown schedule. As a result, you can open the website, see a car nearby, go to the bathroom, open your phone and doublecheck that the car is still there, and yet the car is not still there. Reserving cars is a fairly reliable way to avoid this but I once somehow managed to reserve a car that was not there. read more

Zip car fear not. Now perhaps it is a bit too soon to draw a conclusion but now after four attempts a using car2go I have elected to slice up my card and send it back to the folks at car2go. twice the system worked as advertised, the third time the car 's engine warning light came on with the first turn of the key and remained on along with the audial alarm until the good folks at Car2Go disabled the toy and returned it to out of service. Tonight we gave it one more chance. Rushing off to a down town diner engagement we reserved a car four blocks away only to find the transmission locked and unable to move. After a few calls to the good folks at car2go we gave up and continued on foot. Get some real cars or service the toys you have, until then we will not be traveling by foot. read more

Their reservation & GPS system sucks (cars are not always where they say they are). If you happen to be walking past a car and you are able to get it, great. Don't count on a reserved car. I once made a reservation and when I got to the car it said it was reserved for someone else. I made an assumption that this was a mistake so I called customer service. After waiting ten minutes on hold I was informed that my reservation had timed out. I explained to the lady that, yes, but it wasn't when I call. The response I got was, sorry but it is now reserved for someone else and there is another car 13 blocks away. I, of course, was not happy with this solution and ended up catching a cab. The customer service rep let me know that someone would call me to follow up, no one ever did. I wrote three emails (one with a threat) to finally have someone respond. Another time I walked up to a car and met 2 girls trying to get in. This time I was on the other side of the bad reservation, however they were lucky and had a car within a reasonable distance (2 blocks). I have also walked up to cars that showed on the app as available however the car was showing that it was reserved. Also, their app is not very well put together e.i. the customer service link doesn't have a phone number in it. So, after using the system about 10 times, it worked as it should about half. Overall their customer service is very lacking. I can have a lot of grace for small start-up companies poor reservations systems and glitches in their new systems, however you better know that this is an issue, value you customers and acknowledged the problems. read more