I've leased 3 cars from Seattle Mini: from convertible, to copper electric and countryman electric. Loved them all! I highly recommend working with Kelly and Chris. They are amazing, highly competent, and will help you get you the car you like with the price you want! read more

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People say that dealership repairs are expensive. And I won't dispute this but these peeps know a Mini. And the work is warranted, and a Mini is a special vehicle that requires special consideration. The service is always friendly and when needed they have super fun loaner cars. I'll be driving my beep beep as long as I can and it keeps running. And I will be coming here for my big services. If you have a mini this spot is for you. SYOY. read more

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I recently needed to get a car and I knew I wanted a mini cooper. I wasn't sure what I wanted. I came into the dealership just to have a look. That's when I ran into Russell. I let him know I was interested in the new mini cooper hardtop. He showed me the car and gave me his card. I came back to look at the cars I liked that I saw online. Russell let me test drive them and see all the models I was interested in. I let him know I would come back at the end of the week to buy. Russell was very patient with me and made sure I got the car I wanted with the financing I needed. He was able to get his team involved to make it work. Now I am a happy second time Mini Cooper driver! I definitely recommend Russell and the team at seattle mini they know how to make everything work out and get you the car that you want on a budget that will work for you! Russell made getting a new car in a stressful situation easy for me. read more

Seattle MINI - Dog wants a ride too! - Car Dealers Near Me - Seattle, Washington

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...That was then, this is now. Jennie is long gone. So is Jonathan, Keith and the rest of the jolly, ancient crew. I am still here, and so is my ice blue (and she's feeling mighty blue these days) 2013 MINI Cooper Fiona. Sorry sweet Fiona, prices seem to have gone up. Way over $200 just to do a diagnostic (some other shops apparently throw this in free of charge). I mean c'mon. I don't have to pay even a third of that to get a diagnosis from my neurologist--and I make her work hard. Sure, she says there's no easy medical explanation for why I have this creeped-out feeling like parasitic insects are crawling all over my skin every time I think about 11550 Lake City Way, NE. Says that it's probably all in my head, like that time I couldn't get innocent Fiona into gear on hills. The thing is, 99% of the time I look in the mirror and there are zero parasitic bugs on me. But then there's the other 1% of the time, when I DO FIND a creepy-crawly sucking my blood. Freaks me out until, well, until roughly my next oil change is due... Anyway, I digress. I can't even imagine what the Seattle MINI Service Dept. charges these day to actually do something that involves wrenches! If I'm starting to seem paranoid, I'll have you know that I also believe in the Tip of the Iceberg Unified Theory of Everything--which means if I'm not receiving "good phone" on the front end, our luck will continue to roll downhill from there if and when Ms. Fiona & I show up somewhere in person... ...Specifically, I've made several phone requests for an emailed itemized receipt from our last visit to MINI-land, and have been made promises, promises, promises...yet no paperwork has arrived in our inbox. Apparently, the current "team" (hate that word, the world would be a much more peaceful, pleasant place without any bloody teams), applies its torque much more to adding items to one's work order, than providing us motorists with a copy of what we've paid for. Grrrrr. Vrrrrooom! Calm down, Thaddeus, ratchet down Fiona, your tempers are about to backfire big time. In other words, the name "MINI Service Dept." seems quite fitting. Get it? Also reminds me of the old joke, "No, it actually does not take a small fortune to maintain a MINI. A small fortune is what you wind up with." Get it now? So yeah, I'm seriously thinking about driving Fiona (I meant to say, gentle Fiona, suggesting that we drive) to a mom & pop shop that doesn't have to extract a zillion pounds sterling from us tweedy motorists to pay for more layers of management and bureaucracy than the number of layers in a Madison Park Bakery croissant (see my recent review and be prepared to drool). We'll invest the saved quid in shares of Tesla, now that the stock is down the you-know-where. Yeah, right. Stay tuned, you and your beloved MINI...and maybe you won't need to motor back to MINI of Seattle. Cheers. read more

Very poor, unreliable and unprofessional customer service. It appears they switch their service advisors very frequently which might explain lack of quality and consistency. Called our service advisor days after picking up the car from service. I immediately noticed something was off, so I called and she advised I wait for a few days, then call back if my concerns don't go away. I waited for a while but the problem continued. I was leaving messages on her voicemail for a few weeks, asking her to call me back. She didn't so I finally tried calling another number - only to be told she was terminated weeks ago. Not really sure why her voicemail was still active?! Unfortunately, this was not an isolated incident. They would commonly not call back/update us on service department progress. Whenever I called, it would mostly go straight to the voicemail - regardless of what time I called them. When I finally came to pick up the car, there were 3 service advisors sitting at their desks, scrolling their cells. I wouldn't recommend this place. read more

Seattle mini is the premier location for mini Cooper. They will definitely work with anybody. Their staff are all phenomenal. The service department is fantastic. Anyone looking for a mini Cooper and a good deal with a phenomenal management and owner by highly recommend the Seattle mini. read more

Very disappointing service experience today. (Drop off was fine. Gigi is a treasure. The rest of the service team is terrible. ) I picked up my e-mini for brake fluid exchange & inspection. Upon arrival there were 3 "dudes" hanging out at the service desk on their phones. No one SD, "Hello, How can I help, or Welcome to Seattle Mini." They just stared at me then two scattered. One guy (I don't know his name b/c he never introduced himself sd, "What's your last name?". Gave him the info and he SD my car would be ready soon. I said I have a loaner and here is the key. He took the key and SD they will inspect the car. Just wait. He leaves for 10min or so, says my car is ready then literally shoves a paper Infront of my face and says,"Sign here." Apparently it was my completed inspection notice. I sign and he hands me my key and says your car is outside, then walks away. *Nice* Upon taking my 740.00 (No thanks BTW just Tap here.) My car hasn't been vacuumed, or washed, and it smelled like cigarettes. A vacuum and wash or a certificate for a car wash used to be a basic courtesy. Those 3 dudes were just hanging out on their phones . Maybe they could help the actual service department and use a vacuum or something. Seeing how Mini treats their customers after a purchase- it seems they take your money then tell you to piss right off. I really enjoyed my Seattle Mini experience until recently. Today is a HUGE disappointment. read more

I've purchased nine (9) MINI's from Seattle MINI. Management has always been focused on the customer and making sure they are taken care of, some of the sales people, not so much. This is a good dealership and the one closest to my home in Seattle. I would go back again and purchase from them. Service, top notch. (Lauren, Bradley and Gigi are amazing). Caleb (the GM helped me a lot). As far as sales, the stand out is Nick, he's upstanding and listens and works well making sure deals get done. Again, I'd certainly purchase another car from them without question. read more

A complete miss with the first sales person. Was chatting with a sales associate, let's name him "H". We did not have any appointment but stopped by to look at a Mini Cooper for our daughter. Ignored by entire staff (receptionist to included). After about 20 minutes of being ignored, I went up to the receptionist and asked if "H" was available. "H" came over and told me "you have no appointment and I am busy". He never came back. We interrupted a gentleman name Russell whom graciously put down his warm lunch and showed us around, answered by questions. We were clear that we are still looking. Appreciated Russell respecting the conversation that we are not ready and did not hound us down. I called back 3 months or so later and went back to the dealership 2 more times before making the purchase. The car is for our 16 years old and it's a fresh breath of air when a sales person respected not only the parents paying the car, the girl herself and her brother. Have had a few back and forth messages with Russell since acquiring the Mini, Russell remains polite and respond to messages in a timely manner, the same kind of care we received before we bought the car. Ask for Russell, he will give you the respect and honestly you deserved. read more

This review is specific to the new policy of passing on credit card merchant charges to customers. I came in tonight to pick up my car and was surprised to hear this. Also, I was told this when I picked my car up, not earlier. There is no signage displayed notifying customers of this change and bad business decision. It's time for me to find a BMW friendly repair shop and avoid the exorbitant prices of repairs at the dealership. Passing on credit card charges (a business expense that can be written off on taxes) to customers is just adding injury to insult. According to the info below, Mini Seattle may be out of compliance with this: https://bncfin.com/can-businesses-legally-pass-on-the-credit-card-processing-fee-to-the-customer/ read more

Overall, I've had good luck with Mini service. The people there have been very nice. The reason for the 3 stars is the tendency for Mini parts to fail fairly quickly and the high cost to have repairs done. My 2015 4-door Mini (F55) with 38K miles was driving noisier than normal so I took it in to Seattle Mini. It was diagnosed as a "blown out/torn/leaking" upper engine mount. 1 hr of time to diagnose the problem: $225 Cost to replace upper engine mount: $1,700 Add sales tax and it was $2,179.74 for Seattle Mini to replace the upper engine mount. I felt like I was punched in the gut but told them to go ahead and do the repair. They also suggested that I update my Mini's software for $250. I asked what it would do, and they said software updates can improve driving performance and fuel economy but couldn't really give me any more specifics. I was already reeling from the cost of the other repair so I'm skipping the $250 software update for now. I asked the person in service that took my payment whether it was normal for the upper engine mount to fail at 38,000 miles and he said it was fairly typical. I knew owning a Mini would be more expensive than owning a Toyota, but I'm just now realizing exactly how expensive it really is. If you are thinking about buying a Mini, just realize that the engine mounts will definitely fail at some point, often as soon as 30K-40K mile range. Be ready to spend $2200 when it happens. Also, there is more than one engine mount location that can fail, so this could repeat. With that said, and to end on a happier note, I want to repeat that the people in Mini service have always been very pleasant to deal with. Also, this should go without saying, but Mini's are really cute and fun to drive!! read more

Bought a Mini CPO a few weeks ago: the purchase process, staff and overall experience were excellent. Took me a year to decide to buy a Mini. The salesman didn't put any pressure on me, and provided the information I requested. When I was ready to buy, the staff was courteous throughout. I'd definitely recommend buying from these guys. read more

EDIT: +2 stars. Seattle Mini owned up to their mistake here, reimbursed me, and had a top technician address any issues caused by said mistake and then some. I would have preferred the work done properly to begin with, but they handled this very professionally and did their best to make it right. I do plan to come back, but will wait the extra time to ensure that a specific, experienced technician does the work. OLD REVIEW: Rush jobs. Doing more harm than good during routine maintenance. Every other time I've brought my 2004 Mini Cooper here for routine maintenance, which has been done only at this shop for the life of the car, I have to get it towed back for them to fix a tech's mistake that left it inoperable within hours or days. I keep coming back because they always make it right and then the car is back to running perfectly, until the next time their rushed tech's do shoddy work. This time was the last straw. After getting a routine radiator service --no problem with the radiator and no temp problems whatsoever, just recommend preventative maintenance/upkeep--my car was overheating leaving me stranded in the mountains because all the coolant had drained out while driving. The tech did not properly reseal the radiator after the service, so the coolant sprayed out from the drain plug as I drove. This is actually the second time! The exact same thing happened five years ago when I got the last recommended radiator flush service. I had to get my Mini to the nearest dealership (Mini of Portland!), ruining my camping weekend, resulting in me needing to get a hotel and take the train home to Seattle. This time the tech also dangerously over inflated my two front tires by 7 and 12 PSI over the recommended pressure printed right there on the inside of the car door during a tire rotation service, cause the tire pressure indicator light to come on. I don't know what is going on with their techs or their workflow, but it is not good and routine maintenance is putting my safety, and the life of my car in jeopardy, which I was only trying to extend with regular maintenance. read more

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IT'S ALL ABOUT THE PEOPLE !!! Wife & I received the apotome of great service & a fine buying experience from all involved. Kelli, an advisor, set our appointment while Ben, another advisor, showed the car & answered our questions. Chris, the sales manager made us a deal that we could not refuse & Jay the finance manager made a simple presentation of products & completed the paperwork. All in all, a simple, pleasant process & we drove home in our new (preowned) MINI. Thank you, all, for the excellent experience. read more

Ugh it is so unfortunate that I have a reason to leave a 1-star review for this place. I bought my mini here, I've been coming here for years for service but over time, the customer service has been going further and further south. Just recently, I've called in to see how they handle collision repairs and to ask for a referral (in case they don't do those repairs in-house), as I would definitely value BMW/Mini expertise and would rather take my car to their trusted partners. The person on the phone simply could not be bothered... Hung up on me after barely spelling the name of bodyshops in the area (and sounding like they were doing me a massive favor by giving out that information), not giving me a chance to ask a single follow-up question. No bueno, Seattle Mini. That's not the way to treat the brand's loyal fans. read more

1st service advisor is no longer there - due to incompetence royally screwed me with my warranty company. 2nd SA was/is fantastic - Jarrod 3rd SA absolute royal nightmare - Amanda . I had a laundry list of things I needed/wanted done and checked out on my list. I spoke to Amanda when I brought my car in who swore she would totally take care of me. Followed up by 3 different people (because AMANDA WAS TOO BUSY) who didn't know what was going on didn't know what was being fixed. My car was finally "ready"(2 loaners) - NOT -come to find out they only "fixed" a couple of things on the list. So back to the shop my car went with a new loaner. Part of the ongoing issues with my car was an oil "leak" and door locks and door handles not unlocking the car. A week after picking up my car I took a long drive and found out my car was farting blue smoke. Again - I had Amanda as a SA. This is where the nightmare really begins. I brought my car in at the beginning of October - OCTOBER! I finally got my car back at the end of JANUARY!! 3 loaners - The first one was a POS that had issues of its own. So now the oil valves needed to be replaced. Locks were still and issue and would be evaluated. It took her 2 weeks to even started the process with the warranty company. They asked for pictures and videos. Very little communication from Amanda on the progress she kept blaming the warranty company. Finally, I get a call from her in December saying they were no longer going to work with my Warranty company and her manager was going to call me. I asked her to send me everything she had sent to them pictures, videos, and emails. I wanted to see the correspondence. I finally heard from Mia the service manager saying she was still trying to get ahold of the warranty company. In the meantime, I took the pictures and videos and sent them to the warranty company. They said one of the videos was too big and could not be accepted through a link. So, I took the video and broke it down myself. In January I finally got a call from AMY - the new service manager saying that the repair was finally approved by the warranty company (no thanks to anyone at MINI) but it is going to cost me $1000 (in spite of my $100 deductible) I just said OK and didn't want to rock the boat any more at this point. Once my car was done, I got a call from Justin the Service Manager(#3). I asked for the total cost, and was quoted $1800+ - I asked for a detailed breakdown of the charges. (I had asked Amy what the cost would be to replace the door handles and made it clear I did not want them replaced at this time.) Part of the charges were for the door handles. I told him about my conversation with Amy and what she had quoted me, and I specifically declined to have the door handles replaced but Amanda had said they would change the battery in the fob at no charge. He did get by bill down to $687 and said they would pay for the door handles. But the breakdown is still not clear, because of the miss-handling of the entire process. After appointment summary: Car is no longer farting blue smoke. Door handles not replaced or fixed, battery not changed in fob. Amanda and Amy were let go, Mia quit without notice. Talked to both Justin the Service Manager about the fob and door handles not being fixed. He just made note. Talked to Jarrod the Service Advisor who is now in charge of my car from here on out. He had moved into another position hence me getting stuck with Amanda but is now back. He will replace the battery in my fob at no charge and will get back to me on the door handles. Justin is based out of Tacoma Mini and will take Jarrod with him when once he gets Seattle Mini back in order I guess as back in order as it can be. Not holding my breath - so I will take my car to Tacoma, if need be, to make sure Jarrod oversees all future needs even if it's an oil change. Without a doubt, Jarrod is the best service advisor I have ever had at any dealership. He is customer service focused if he ever quits, I will get rid of my mini and never purchase another one again. read more

Seattle MINI - Mini Mia (not the Service Manager) - Car Dealers Near Me - Seattle, Washington

Always nice, no surprises and my car is ready when promised. My 2013 Mini Sportster has been serviced there since we purchased it.

I need a new car, but I hate the process these days. In my younger years, I loved purchasing a new automobile. Researching what's out there, reading Car and Driver, Motor Trend, Road and Track, was a blast, and I usually ended up with some weird foreign car or something I was proud of. It was fun. Now, the internet is filled with ersatz reviews, paid critiques, whom you can't trust and earn a living by providing bogus reviews. Car dealerships claim to be "no hassle," with honest car sales people, giving the buyer all the "real" numbers so you know the profit the dealership is making. Wrong!!!! More subterfuge is used than ever. Technology has allowed these snake oil sales people to manipulate buyers from coast to coast. It is a horrible experience, and I feel like putting on my old boxing gloves pulling into any car dealership lot. That's why I am giving Logan Espinoza at Seattle Mini five stars. He was laid back, letting both my wife and I time with the car on our own. He knew I read everything about the car, but provided some caveats he felt I should be aware of. Caveats, from a car salesman? I may not buy a Mini. My driving needs have changed and I'm very confused, but Logan made the experience less stressful. I thank him for that. If you have a purchase of a Mini in mind, ask for Logan Espinoza at Seattle Mini. read more

I just had my car serviced here, and I have to say, the service has gone down hill.....They are becoming more difficult to talk to on the phone, and they did not have to parts to repair my vehicle...I now have to make a separate appointment...... I do not live in the area, and it is difficult to come here. I wish we had other choices.... read more

I purchased a 2023 MINI Countryman CPO. The sales representative, Mike Eastey, did a fantastic job facilitating the purchasing process. If you're looking for a MINI, I would recommend reaching out to Mike from Seattle MINI. read more

Took 4 hours for an oil change and was told 90 mins. Would go somewhere else to get ur car checked on.

Once again, Seattle Mini was on point. Derek was amazing. Great customer service! The Best!

Writing to complain about service from Seattle Mini (11550 Lake City Way NE Seattle, WA 98125). I was forced to order two new key fobs because the batteries are not replaceable at over $200 each. However, one of the key fobs would not activate the doors or radio. After multiple calls to the service department I was told to bring the vehicle and the fobs in for service. At that point I was told that the "CAS" had a limited capacity to store keys and that the vehicle would have to reprogrammed to accept the new key fobs at a cost of $270. Complaint to the service manager that I should not be required to pay for the reprogramming were met with deaf ears. I should have been informed when I purchased the key fobs that reprogramming may be required and that the vehicle should have been brought with me to pick up the fobs to verify operation. Instead, after frustration over several months and a long trip back to the dealer (they are NOT conveniently located) I'm now being charged again along with the waste of my time. VERY unhappy with the lack of proactive service from the dealer and no consideration to try to make things right with even the slightest discount. read more

Service advisor hasn't returned my call in three days. Called three times. Had $1600 work done recently. Having some problems and wanted some answers. When I dropped off my car for a 7 am appt they said they couldn't look at it for a few days. Didn't get the diagnosis and estimate for $1600 for five days. read more

This was my first time there and I won't be back. They care more about making money than providing quality service. I had a good relationship with the Mini Service department in Raleigh, NC. That will not be the case at Seattle Mini unfortunately. read more

At least for the simple repair that my car needed, I had a very good experience with Seattle MINI. Everyone was organized, friendly, knowledgeable, and helpful. Plus the space is very comfortable if one has to wait to pass the time. Thx Seattle MINI! read more

I have been a customer since 2010 and I have my third MINI. I just had the worst service experience with Jorge. Long story short, he did zero communication with me when there is problem servicing my car and I had to work with the service manager/the technician directly and I had to spend my time to help them diagnose my car when I am paying their super inflated price. In addition, I think the service department has a big underlying problem. The service department change faces so often that yearly maintenance I won't recognize any of them. And now I look at other's review and I see many different names for service advisors and yet I can't find them in their website. I am not going back to this place. read more

Conveniently my car acted up less than one block away from the mini Cooper store conveniently the thing that was wrong with my car was not covered under my warranty but the staff was great and got me in and out rapidly with a loaner it only cost me $400 and some change in a couple days worth with a loaner but besides that it's a nice clean location easy to get too friendly staff very helpful of course the prices are jacked up 110% but that's a cost when you go to a dealership so if you do go make sure you eat as much free snacks as you want because you definitely going to pay for them read more

Looking for daughters first car, just looking, period. I was not sold on the mini. Ben showed us new and used cars, explaining features/differences clearly. He really was knowledgeable about the mini. We went to a Subaru dealer the same day as well to look over what was available. Short story, back at Seattle Mini to purchase her new 2021 mini. No regrets whatsoever. Ben, thank you. read more

Seattle MINI - Daughters first car - Car Dealers Near Me - Seattle, Washington

I went here to purchase my first Mini Cooper and my salesman Dee was very nice and made sure I got what I wanted and that I got the promotional discounts. The whole process day of picking up my ordered car took forever though, and I wish there had been more excitement with actually seeing the car. It took almost 3 hours to finish the paperwork. Part of it was my fault otherwise they would get 3 stars, but it took sooooo long I only got about 20 mins with the car, so that is not why it took a long time. Also, it wasn't perfectly shiny or washed so that was not ideal. I ordered this car special from the factory, and they just didn't make it feel special. I was not a big fan of the guy that I signed the paperwork with. He was not professional and just gave me kind of a bad feeling. He also made a super inappropriate joke with my mom, which was just rude, honestly. Also I was paying cash for the car and I said that upfront, but I still tried to get sold a lease and financing. Honestly, I wish I had gone to fife where my mom had bought our other Mini Cooper just because of the experience of just picking up the car. I had a way better experience picking up my Golf from Chaplin's (now Michaels) - they made it feel special and signing the paperwork and showing me the car took less than an hour. That being said, Dee was great and knew a lot about the car. I would recommend him in a heartbeat. I also love driving the car and it's a perfect size and upgrade for me from my Golf. read more

I purchased my car here in 2013 and have had my car serviced here for last 10 years. However, this last visit will likely be the last as they charged $250/hr just to diagnose the issue and there is a two hour minimum. I actually told them what the issue was (which they validated) and was still charged. Crazy! read more

Had a deal lined up with Chris Kosoff for my grandparents to purchase a 2019 Ford Flex as this was the absolute perfect replacement for their 2007 Ford Freestyle. Has all the creature comforts they wanted but also kept the same platform to allow them to have a seamless transition into a the final car they will buy before they have to stop driving due to age. I spoke with Chris Kosoff and he agreed this was the prefect car for them. We had plans to come down on the weekend. Chris said this was not an issue as I would be going with them to help with the process. We tried to make a deposits, but were told we are not really doing that, but not to worry as Chris said, "I have the keys this is the prefect car for them from what you said. I'm not going to let anyone else sell it". I even told Chris if something changes let me know and I will try and have another family member go with them to make sure it doesn't sell. I was again reassured not to worry. Well the next day Friday evening Chris emails me saying, "So I wanted to tell you that the flex sold today. I tried to keep it but customer was here. Would they take a Subaru Outback?". Chris Kosoff is the very reason car sales people have a reputation. Just putting the facts out there of course he tried to save face and make himself feel better with all the excuses, but that's all they are. Sadly this review will not change anything, but maybe it will help someone in the future and at the very least let people know about our experience. Thanks Chris you keep doing you. read more

It pains me to give this place even 1 star. I have an older mini and took it in a few months back to get serviced. They said I had a 'possible' oil leak and wanted to charge me over $7k to fix along with all of these other issues they found. Just took my car to another shop that specializes in minis for an inspection, and it came back with zero issues and that my car was in great shape. DO NOT take your mini here for service unless you want to be robbed of your money. read more

Aaron was very courteous and knowledgeable! Every question I had was answered to the best of his ability, and he worked with me and my budget to find the best plan of action. Got my car back efficiently and got diagnostics done for my next visit. Keith was also very kind and helpful! Thanks for the help! read more

This review is for the service department only. I've been meaning to throw a big thank you to Seattle MINI, one of their service guys helped me out just before they opened a few months ago. I had inadvertently popped out the front drivers side sensor during a car wash, causing it to beep annoyingly every time the wind blew. My patience had worn thin, and my MINI was about to go on a long road trip. (With me, not by itself, though I see the humor here). I wish I could remember this young man's name, but I was waiting by the back service gate for someone to show up. He let me in, I grabbed a seat in the waiting area, and thanked him a million times. He was able to pop the sucker back in for the time being, and my headache dissipated. Unfortunately, for me, this problem happened again a month ago (pesky car washes), so I'll have to go back to MINI. Highlight here, is there was no charge. I was elated! Great fella, amazing service. read more

Experienced blatant sexism, ageism, and pressure to buy after the terms of our agreement were changed. Felt safe as women & members of the LGBTQ+ community but ended our visit feeling disrespected, unsafe, & belittled. My partner & I came in looking to purchase a CPO mini. We wanted to put down 75% of the payment & finance the rest. Worked with Kelli, who was really wonderful, and even ended up starting the paperwork when she returned letting us know that the APR we were working off was actually going to be tripled at the least due to the fact that we were new car owners. After spending over two hours at the dealership, getting a trade in offer about half of what the car was worth, and paying 2K more for the car then what they're charging for it at NW Mini (and 2k more than the kelly blue book price) we wanted to leave and have some time to think about it. Especially because now it seemed like getting the remaining 25% through a bank loan would be a better option. Kelli brought out their finance guy to try & explain to us some other options. This is where it all went sour. We were willing to make the transaction at 2k more than we could get in Fife,WA because working with Kelli was nice & we didn't want to deal with the hassle of selling our car elsewhere and haggling. As two women we felt like we were in good hands & believed her when she said this was the best offer (of course we found out about the NW Mini Dealership's price afterwards.) When the finance guy came in we let him talk because we wanted to make sure all the papers we signed were void since they listed the wrong APR & they were now changing it, but every time I tried to ask about it he spoke loudly & frantically over me. He then went on to explain that my partner (the one putting down 15k with a tier 1 credit score mind you) was just "a little girl with a little credit card and little credit history" and began to motion with his fingers how small she was. At the point I grabbed my purse, asked Kelli for my car keys back, and told him that as a woman I was deeply insluted that he called my girlfriend a "little girl" to which he retorted "that's not what I meant" "you just want to be mad." and on and on. He then asked in a condescending tone if we knew that we were not purchasing the car and tried to scare us into staying by saying "well what if this car is gone tomorrow." Don't worry, buddy. That car has been listed on your site for at least two weeks, you have several others of that model out on the lot, and the same one is at the NW dealership! The truth is, I tried to ask for air & space so my girlfriend and I could consult on this alone. I tried to say that we needed to leave to have a bite and think about it. And in his panic he grew more & more aggressive. He monopolized our time, spoke over us, disrespected us, and lost the sale for his co-worker. At first, I wasn't speaking loudly enough because I didn't want to be rude, Kelli spent a lot of time with us. But after the little girl comment & spewing out different tactics as if we were completely clueless, I had, had enough. The only way to get out of that situation was to be direct & more forceful. And that is not a safe environment. I will not tolerate a grown, white man talking like that. Not to anyone. I don't know if his actions were motivated by her age, sexuality, gender, or race but that dynamic is unacceptable. It is 2019, you are in Seattle, we demand better. Kelli apologized as she walked us out and was very kind to us as we left. She seemed very embarassed & I appreciate that she grabbed our keys when she did. I also understand why she was unable to step in during the conversation. We tried to report to the incident over the phone to the manager but he has yet to return my calls. We were disappointed to not leave with a car, frustrated that our time was wasted, and angered that we dealt with such aggressive, sexist, and ageist belittlement. I would not recommend this dealership to my fellow LGBTQ+, non-male identifying, or under 30 friends. read more

I made a appointment 2:30 Pm then I got there 2:10 pm I'm trying check in and I was standing 5 mins then one service advisor asking other service advisor to take my appointment. He had very rode attitude. He got my key then "oh did you come here before? Because your key could read it" I told him Yes I come in every time my car need to maintain. Then he didn't explain or told me what he is doing. I waiting 10 min more then "anything wrong with key or my appointment?" He said "No" then no conversation between us. Totally I was waiting 50 minutes then I decided go home he said "I'm printing paper work" I upset because when I complained also manager confirm my session start 2:45 on the paper which is he printed. So that mean he is doing nothing until 2:45 just asking " did you come here before?" Advisor name is "scot Condit" recently Seattle Mini changed web appointment system is very uncomfortable because once I got confirmation It is very hard to change. read more

It took me a while to give them a review because I don't like to write reviews when I'm "freshly disappointed'. I used Seattle Mini services for years and years, and everything was great: great customer service, amazing waiting room to wait for the car to be serviced, easy to schedule appointments, etc. It all changed after I really had some problems with my Mini. It started to have "hiccups" and loose power when accelerating. I took to Seattle Mini (as I did for almost five years) and they told me the problem was the clutch ($$$$$). I took my car to another place; they changed the spark plugs ($$) and my car is running perfect since then. After I wrote to Seattle Mini an e-mail complaining about what had happened It took them more than a week to write me a very shallow e-mail saying sorry for frustration they caused but they were glad that my Mini is running smoothly now. read more

I've worked for the corporate side of MINI USA and have delt with many dealerships across the country. I just recently moved to Seattle and leased a MINI through this dealership. The process was effortless. I didn't have the pains of negotiating because the manager did all of the money saving searches for me. I've also had the pleasure of working with the service and parts department. I backed into a cart stand at my local grocery store and cracked the casing for my tail light. JD, in parts, ordered the part and made it so it will arrive in a timely manner. Zack, in service, scheduled me so I didn't have to take time off of work. The dealership also participates with MINI enthusiast groups. I'm part of 2 different groups and enjoy my time hanging out with other interesting MINI owners. I highly recommend this dealership based on their professionalism and their laid back environment. I look forward to leasing with them in the future. read more

Consistent problems with communication and repairs at both NW Mini Dealerships make it very difficult to recommend purchasing a Mini to others when they ask about our Countryman. Our recent experience with Seattle Mini Service ( just moved up to the area) was a poor one. Recently scheduled, a month in advance, the purchase and installation of four snow tires. I called to confirm the tires were in the day before the appointment only to arrive and be told that there had been a communication issue and that the tires we were expecting would have to be ordered and a new appointment would need to be made. Service rep blamed it on the call center in Tacoma. Stayed for other routine services to be performed and the rep said that an oil leak had been discovered and suggested that the seal to be replaced was probably installed improperly by Tacoma Mini. Had the repair done. Scheduled a new appointment for installing the snow tires. Returned home to discover oil leaks on the garage floor. Contacted our service rep who provided several possible explanations and said it would be checked when we returned for the tires. The service rep ( Jennie Mao) followed through on her promise to confirm the tires coming in. She explained that she herself would not be in on the day of our next appointment but that she would leave extensive notes for the service rep that day that included checking the oil leak. When my wife came to the appointment the new service rep didn't know anything about the oil leak. Four hours later, the tires were on and the leak had been repaired (faulty installation of the first one on the previous visit). A few days later, I received an email from the service manager saying that a survey would soon be coming from BMW/Mini and to please let him know if anything could be done to improve their service. I responded right away. A week later, I received the same email and responded again forwarding my original email. It has been several weeks now. No response. We have enjoyed our Mini, but all cars require service and often repairs. Our experiences with faulty repairs and poor communication at both the Seattle and Fife/Tacoma stores have convinced us to purchase a different make of car next time around. read more