I miss you guys! This was my go-to Kia maintenance spot when I lived closer to north of Seattle. I have not since found a service location that is as satisfactory. I routinely received kind, attentive, accurate care here. read more

Excellent service. We have a Kia that we brought in multiple times. From the complimentary rides, to loaner cars, Kia Chuck Olson goes above and beyond. Yesterday, my partner heard a rumbling sound in the car and KIA squeezed her in. Jason, a tech went above and beyond to ensure the car was checked out and in tip top shape. There isn't any upselling or misinformation. There is professionalism, diagnosis, repair and great service. I usually don't post car dealership reviews and I am happy to do so. Also, the interior of the space is cozy and comfortable. Thank you again! read more

Buying my vehicle was a smooth and positive experience, but unfortunately that's where the good experience ended. I prepaid for servicing, yet I was never informed that appointments were only available during very limited weekday hours. Because of this, I had to schedule with Bellevue Kia, which offers weekend availability, and ended up paying nearly $500 out of pocket for a service that should have been covered. In hindsight, it was fortunate that I went to Bellevue Kia. Their mechanic discovered that my battery was essentially dead and expressed surprise that the vehicle had even been sold without the dealership identifying the issue. He advised me to contact the dealership for a replacement. I reached out to Kia multiple times but received no response while my car continued to die and require frequent jump starts. Working in a hospital, I simply do not have the flexibility to wait around for AAA several times a week. Eventually, I did receive a response and had the battery replaced--however, no one offered an apology for the significant inconvenience. Additionally, I purchased a plug‑in hybrid with the understanding that I would qualify for the $4,000 tax credit. When I recently attempted to file my taxes, I learned that the dealership had never submitted the required form which flagged my return to be rejected. After several follow‑ups, I finally received confirmation that the form was submitted--but because it was filed so long after the sale, I now have to wait an estimated 30-45 days for processing from what I have read online - since naturally the dealership had no updates on this for me. Now almost 30 days later since filling the form, the dealership has remained unresponsive despite my requests for updates as I am unable to file my taxes until this form is processed. There are plenty of car dealerships to choose from. Pick another! read more

Overall I had a really good experience at Chuck Olson Kia. George and Ahmed were exceedingly kind and professional and I love my new car!! I almost deducted one star for what I assume is just usual car dealership stuff: they tried to shoe horn a "screen protection package" into my estimate, the day-of buying process took forever despite already having been approved for a loan and having excellent credit, etc...but I am overall really pleased with the service I received. Again, their staff really make all the difference. George especially is a gem, get that man a raise. Would absolutely buy from them again and look forward to seeing them when I come back for my next service. read more

For Service Station only: I have been going to this dealership where I bought my car back in 2018 for service and maintenance. I don't drive much because I work from home, so my car is still less than 30,000 miles. I am aware that you still have to keep your car maintained by a certain amount of months/years even if you're not driving the recommended miles for certain services. Well, these past few oil changes at the dealership, I was told I needed something else done to my car that required forking over an additional $300-$500 more than the already high price of $130ish for an oil change. This last time when I went in to get my oil change, I was told to replace my spark plugs and they quoted me $365 (not including tax). When I looked up the average cost for my car, the estimated price range is from $218-$275. I started to feel like I was being taken advantage of, so I told them I'll get it done elsewhere. I'm so glad I did because the business I went to get it done was $150 less than what was quoted at this dealership. I also want to note that once I told them I didn't want to do the spark plug replacement and decided to go elsewhere, they weren't as friendly with me when the oil change was completed. Usually, they drive your car up, walk you to your car and wish you a nice day, but this time, he just pointed to me where my car was parked and that was it. To add insult to injury, when the person who did my spark plug replacement checked my oil, he said it was a quart low - I had just done the oil change here a week ago. I don't think I'll be using their services again. read more

This is a warning to anyone buying a vehicle from Chuck Olson. DO NOT PURCHASE THE SERVICE CONTRACT!!! We have had nothing but bad experiences. Our 2019 Kia Niro has had brake issues from the start. We had to replace the pads and rotors after only 3 years, and now after 6 years (60K) they need replacing again due to a problem with the calipers. The service contract clearly covers this, but they have processes in place to make it nearly impossible to get authorization to do the work. We've been on hold for hours, and are still waiting more than a week after we started the process. Everything is engineered to be as hard as possible. No one answers the phone, and they won't provide direct lines so every call is starting over from scratch. Bottom line: even if the service contract covers it, it's nearly impossible to get them to actually pay. Save your money!!! read more

Best dealership experience I've had, Bryce, was phenomenal and made me feel very welcome and comfortable going into a deal. He was patient through some of the worries the family had and very helpful. Cameron was also great! Helped me put some mats in the car and was very friendly. I'd come back here, and recommend to others. read more

Charged $200 to me for an "EV service" despite my car still being under warranty. What did that service involve to be so expensive? A new cabin air filter, tire rotation, and topping off the washer fluid. Absolute scam of a service center read more

Today solidified my low regard of Kia, but even moreso this specific garbage dealership / service center at Olson Kia (the focal point of this review). Back Story: Here we are driving through the great state of Washington to enjoy some beautiful foliage and the engine light starts flashing and can no longer accelerate. This required us to cancel our hiking plans. While this definitely sucked, it wasn't the real issue at hand, because stuff unfortunately happens in life. There's a few services you want to be able to have in life that you can rely on such as plumber, electrician, and certainly reliable car repair when you need it. So here we are broken down (paying + $500 to tow back to seattle because there no open auto repair shops in Leavenworth). Naturally we call the only Kia service center in seattle to see if we can get the car towed to their location given our emergency. Terrible Customer Service: However, they were completely unaccommodating to a customer (my gf) who has serviced her car with them multiple times over 3 years. Their rational for saying "no" was that they are only accepting "scheduled tows" at this time. We clearly stated that we are not trying to get the car scheduled for repair today, but rather just a car dropoff given our emergency and needing to instruct the tow truck. Sorry, Olson I hadn't thought ahead to schedule the car breaking down this AM and therefore couldn't plan the "emergency" tow in advance. Next time I'll try to look into the future to impossibly predict our times in need. Anyway, sassy sarcasm aside, you'd think a place that values customer service would ensure a long-time customer is provided with the bare minimum level of support during unfortunate circumstances such as this. Instead, Olson left us to fend for ourselves. This experience has tipped the scales for us to go to literally any other car dealer in the future. And to top that I'll be doing what I can to present my gf with other car manufacturers for her next car that would never dream of providing this poor level of customer service. read more

My husband and I have bought many cars from Chuck Olson Kia and love working with the team there! We also do all our service appointments with them. They are professional and timely. Love them! read more

Five stras for Chuck Olson Kia and the Kia Roadside assistance. We have bought four Kias for COK since 2005 and for the first time we needed roadside assistance (which says a lot for the quality of the vehicles). When I got a flat tire I called roadside assstance and got a human on the phone immidiately and they had a tow truck to me within one hour. They took the car to COK with no charge. The service depatment did an excellent job of replacing the tire and even gave us a loaner car, as they had to order a new tire. They only charged me for the tire thanks to our platnum plan. The sales department is also excellent. We have never felt presured. read more

While my service advisor, Justin, was very courteous, it is totally unacceptable and inexcusable to not provide either more expedient service or a loaner car when a vehicle is in their service department for 40 days. Also, I would call for updates on my vehicle and didn't hear back for a day or two. Could not get in touch with the service department manager--he was always unavailable. Very disappointing experience. read more

September 2025: Great experience through online purchase of a used 2017 Cadillac XT5. Bryce our assigned salesman was excellent, no pressure whatsoever. We have less than perfect credit and they found a way to finance the remainder of our down payment and balance financed. Finance officer was very cordial and helpful as well as quick on paperwork. Car was detailed so well you'd think it was brand new. Maybe the best and easiest car purchase we've ever had. read more

This dealer tried to charge me 4 grand for "excess wear and tear" when turning in my lease. When I asked for a breakdown at the time, as of course I'm willing to hear out the reasons, I was told to come back when "they have more time" even though there was more than an hour until closing, almost no other clients in the building, and the manager quoting this was sat at his desk twiddling his thumbs. Lo and behold, another dealer assesses it later at almost $0 and I have no problems turning it in. Don't come here unless you want to be taken advantage of. read more

Had a great experience purchasing our first Kia brand vehicle. Our sales associate Bobby was attentive and treated us exceptionally well. Definitely the friendliest salesperson to date. Our finance coordinator Muhamed explained everything with great detail, took the time to review and answer any questions we had and just went above and beyond to make this transaction smooth. Woody who joined us on our test drive was so knowledgeable and answered all our questions about the car. Amazing customer service all around! Mr. Olson your staff is phenomenal and I can't wait to take a Telluride off your hands. read more

If there was a negative it would be -10 BE CAREFUL. I am going after Chuck Olsen Chevrolet in a lawsuit.. They charged me $56,000.00 on a $10,400.00 loan after I put a $8,600.00 CASH DOWN on a $19,000 vehicle with 10,000 miles on it. They figure how much money they want 1st... and ADJUST YOUR INTEREST RATE TO EQUAL WHAT THEY PLAN ON STEALING FROM YOU and extend the months of the loan according to make it look appealing along with a lot of lies in the name of "To lower your payment and accommodate their pre-planned figures they twisted saying something is wrong with your credit no matter how perfect you know your credit is..15 years later they wrote me February 28, 2025 that they are going to forgive me $600.00 they claim" If i paid it I don't need to pay it from their Capital One Finance who handed them $50,0000 ON A SUNDAY for me to pay off my $10,400.00 loan. Between the two I have an ANTI TRUST LAW SUIT against the two of them together doing this SCHEME for 15 years to MILLIONS OF PEOPLE. When I went to pick up the vehicle it had a cracked windshield and dented hood from within the OSLEN YARD. read more

I loved working with Devany Parker and George Keyes. knowledgable, smart, thorough, responsive to my questions and made the process fun, thank you! read more

They were very deceitful. The vehicle I purchased had broke tail light and that it would be taken care of even though I was not local. I was told that the parts could be sent to the dealership near me to get it taken care of there. Not once was I told that I would have to pay for the repairs if Chuck Olson didn't do the repairs themselves. Mike and Drew both lied to me. STAY AWAY read more

I attempted to contact Chuck Olson several times before posting with no response. I decided to purchase a new Kia Sportage Hybrid in the top tier trim. Went to Chuck Olson to purchase it. It's the very first new car I ever bought and it will likely be the last car I own. I was super excited and got every bell and whistle I could think of. I knew it would be a long time for delivery and they had zero control over it. Finally got the call that it was available 9/22 and I was told they needed a few days to make it perfect and available. I told them to schedule an appointment that's convenient for them to have everything done before I got there so whenever was good for THEM was great for me. I was not in a rush and understood how staffing is an ongoing issue. I was told to come in that Saturday. Which is what I did but I was a bit early, traffic was better than I thought and I was excited. Sadly the vehicle was not ready. It was not clean, did not have the covers from the travel removed completely and none of the items that were "extra" was installed. Nor could it be as the service department was closed on Saturday. As a consumer, I was not aware they were aftermarket as it was sold as part of the original vehicle. Despite being there for 4 hours, the vehicle was not in brand new mint condition nor was it clean when I was handed the keys. I had to return the car for the Home link mirror, interior lighting, cargo mats, cargo cover and crystal fusion. I was told it would take a half day. I had the vehicle there on time for the appointment after getting a ride home. At 4 pm I was advised that they were only able to do the crystal fusion and that it would now be ready the next day. Unfortunately I had to be a whiny customer in order to get a loaner as they didn't really care that it was an inconvenience or I had to go to work or arrange for a ride there. Upon picking up the loaner, the process treats you like they don't know you, requiring copy of a credit card, license and insurance AND a walk around of the loaner. Oh and don't use any of the loaner vehicles gas. Upon being told that it was completed and giving me an attitude that I was the problem for even wanting know how the interior light system worked or to check it out, it was obvious that I was not welcome. On the ride home it was discovered that the EPB Warning light was now engaged. I followed the instructions but it had to return it again. I was told it first had to do with the light installation and then the home link installation. Matt in the service department claimed, "I drove it myself and parked it so it's fine" in a manner which was not to be argued with, as he obviously knew what he was doing and I did not. My brand new $50,000 vehicle is dirtier than it started at the dealership (not sure what crystal fusion is or what but one would think bird dodo would be in the way ) including bird poop and interior messes up n the floor. As of Friday 10/20/22, the vehicle is being inspected by a licensed neutral professional to insure the repair was done properly as I don't trust Chuck Olson to tell the truth or even care about their customer after getting the sale. I am paying for this out of pocket and having to rent a car in the meantime. But absolutely no one cared at Chuck Olson. Not our sales person Rob or David or the person who claimed he'd bring it to management.(Mohammad). Not the service department Rick or Matt or anyone. I spoke directly with the "manager" and David who both said they would take care of the situation. Absolutely nothing. No response, nothing. Every sportage is awesome and sold before it's even made. You have options. Don't make the same mistake I did. I didn't think I asked for much. A vehicle I paid for that was clean and safe. I didn't want anything free or special. Some customer service, follow up and empathy would have changed the situation completely. If I had the ability, I would return the car to Chuck Olson just to get a different dealer. The vehicle is amazing read more

Chuck Olson Kia - Lovely bird poop from the dealership - Car Dealers Near Me - Shoreline, Washington

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I took my car in to get a rear light replaced. it took 4 appointments. When they finally did it, they added in some other repairs i never requested and what should have cost $25 cost me over $1000. They then charged me 3% more since I don't carry over $1000 in cash for repairs I never requested! I left messages for the manager 3 times and never received a call back. I was a customer with them for 10 years but never again. read more

I'm new to Seattle and was not looking forward to finding a Kia dealer to service my car. . . I've had a lot of bad experiences in the past. Mostly guys who either wanted to cheat me into paying for things I didn't need, or ignoring my concerns about the car repeatedly. So I was so surprised and delighted to chat with Justin yesterday at Chuck Olson Kia. He was super helpful, patient, and just plain courteous. He explained everything the car would need for a 60k mile check up and assured me that they would take care of installing a new part that was part of a recall. He even offered me coffee and arranged for a lyft to take me home while the care was being worked on. Service was great -- the car is running great -- I found a car dealer who seems to actually care about customers -- they even vacuumed the floor mats for me! This was all such a nice surprise. Very confident I will be a customer here for as long as I own the car. Might even buy another one from them when the time comes. :) read more

was close to purchasing a new sorento here - 2k markup over invoice added by default on a 50k car. VJ was the salesman, fairly high pressure tactics from him. ended up getting the same car without the 2k markup at Lee Johnson Kia instead - didnt even have to ask for the markup to be removed because there wasnt one. less pressure from the sales people there as well. feel like i wasted my time at Chuck Olson....YMMV read more

Fantastic place to have your car serviced! I bring my Kia here for all maintenance needs. The staff are friendly and very knowledgeable. The service is always completed correctly the first time and there are no hassles. If you wait, there is a clean and spacious waiting area with coffee, a TV and a vending machine. If you need to work, there is free WiFi as well. It's a win win situation here. I'm a life time customer for sure! read more

Went to the dealership to purchase a new minivan and we like the vehicle but not the sales person. The van was listed 49k but he said the price was $1,500 more because of mark up. This felt more like a "I'm going to charge you more because you are a women or same sex couple." I would not recommend this dealership. read more

Got my car back and this is how it was returned to me.. I'm so upset. The paint is destroyed. The car wasn't like this when i gave it to them. Definitely recalling my insurance for this read more

Chuck Olson Kia - Car Dealers Near Me - Shoreline, Washington

I was in progress to buy a Kia. After I had submitted my credit details and they ran my credit report, and I provided personal information that I would not have shared, then they "realized" they made an error in the purchase price and increased it by $4,500. This was unrelated to my (excellent) credit history. Just them low balling the price (at MSRP) to get me in the door and then increasing price 10% after I've already given them all my details like social security number. Shady! read more

Chuck Olson Kia - Email letting me know they made an error and wanted to increase car purchase price. - Car Dealers Near Me - Shoreline, Washington

Ahmed and Blake were great in helping us decide what car to purchase. There was no pressure. The whole process was painfree and casual. I would highly recommend Chuck Olson to anyone looking to buy a car. read more

A friend came here in dire need of a vehicle. The salesman totally took advantage of her. He sold her a vehicle approx 8k over what it's worth. She paid cash, he told they don't make deals even if you have cash. The salesman and another guy from the dealership were seen knuckle bumping while she was outside. The salesman told her things that were completely false. Basically lying. This is a disgusting way to do business. read more

If you take a job as a service advisor at this dealership you need to be warned. I worked here and got three days of training at which point I was left to figure out the rest with the disclaimer if you don't know then ask. Here is the deal with that: If I don't know then I don't know to ask. Expect 11 hour shifts with no break, 5 days a week. Good luck with that home life. Expect policy changes every day, then the day after the policy change expect to be lectured on not following the policy since day one with the reason being it is service advising 101. Never mind in your three days of training by the service manager, this policy wasn't followed though it is "Service Advising 101" Not a good place to work, no home life, no break, 11 hour shifts and constantly changing policy. read more

Always have a good experience here. Professional, Prompt , and don't upsell ya. Not many dealerships get a 5 star but I'd say this one is well earned. The individuals I've dealt with have all been great. read more

I had an intermittent problem while accelerating, hard to diagnose. When their first solution didn't eliminate the problem, they continued for free until they'd found it. Took good care of me. read more

I had bought my Kia Soul at Car Pros in Renton. I had tried several times to get the car in for service, but the Car Pros online service manager does not work, and no one ever answered the phone when I called the service department. Even though Shoreline is quite a bit further away from me than Renton I called the Chuck Olson Kia service department; they answered right away, and were familiar with the problem I needed to schedule service for. They also said they couldn't guarantee it, but that the warranty might cover the repairs. I brought the car in, and they fixed the issue (the blower on the fan only operated on setting 4) and also updated airbag software that was part of a recall. They had me in and out in 45 minutes, with no charge! I will gladly drive to Shoreline to have my car service needs taken care of in the future at Chuck Olson Kia. read more

I just leased a car from Chuck Olson Kia. The person who contacted me (after I went onto their site) was Bobby Aid. Bobby answered my many emails with friendliness and courtesy. When I came into the dealership to look at the car, he answered many more questions. He was enthusiastic about getting me into a car, but not pushy. He was clear about my options, and I feel like I got a good deal. They got the monthly price where I wanted it. Also, Keaton was good with the financial dealings, and only tried to upsell me once with the Resistall body coating, which I hope over time will prove its worth, since overall, the Resistall product doesn't get great reviews online. I had read some negative reviews about Chuck Olson Kia before I came in, especially regarding their service department. I would like to emphasize that the 2 times I have been in for service, they have gone out of their way to be friendly and helpful. I had bought my previous car at Lee Johnson in Kirkland, but feel like their sales team this time was not good at providing clear and helpful solutions to financing a Seltos, like what I got at Chuck Olson. So, after 12 years of being a customer there, I decided to move on. I always liked Lee Johnson's service team (Jim) and that was my biggest worry about moving to Chuck Olson, but so far they have gone above and beyond in every way. I would highly recommend this place. read more

I had the best car buying experience yet and I have purchased 4 cars in my lifetime. The team was available, open to my offer and flexible with the timing and answering all my questions. I was a bit nervous committing to purchasing a car sight unseen (except on the internet) and then driving all the way from Portland to purchase the car. The truck was exactly as it was shown on the internet. The team was beyond friendly and accommodating. The sales agent, David Kennedy, even went and filled the tank on the truck to ensure I had a full tank of gas to drive back home with. If I had to purchase another car again and they had the car on the lot, I would absolutely purchase from Chuck Olson Kia. read more

This was the best car purchase experience ever in my life. I was not bullied or extremely pressured into anything I wasn't comfortable buying. The transaction went unbelievably smooth from start to finish. I recommend this dealership to those experiencing high stress in trying to find their next vehicle. Shadi the salesman and the rest of the staff today at Chuck Olson Kia Chevrolet were very polite, respectful, and helpful from the moment I walked into the building. I felt mutual respect from the paperworks people like Mohamed; Keaton, and the manager Jim Ault. Thanks again for the wonderful almost stress free purchase today gentlemen. Very happy with my new 2021 Tahoe RST purchase. You guys are awesome. read more

This is a hard one, cause we were originally happy with the price and trade-in value, the service was nice and there wasn't too much crazy haggling going on. We drove off with our new car and everything seemed fine. We got call #1 regarding a missing item they forgot to have us sign, so they drove out to Redmond to have it signed. A couple of days later we got another call, they have to come out again for another item. OK, well as long as they are coming our way, I guess its fine and it can happen, but we finally thought this is it. 2 months later, we get the notice from DOL that our tabs are expiring (of the already traded in car) and called DOL to find out why we got the notice, after all, the car was traded in, the new car had the old licence plate!? Why? Turns out, Chuck Olson never filed the report of sale, even though they said they'll take care of everything - that's part of their amazing service (aha!). Remember, this means the already sold car is under my name and if someone crashes it or other stuff, I'm still the legal owner and liable, even though the car was sold and is on their lot!!! The lady at DOL was pretty clear, this is NOT good. Ok, so again, we thought well another missed item, we gave them a call, they forwarded us to a VM, days later, no call back. We called again, got forwarded to another VM. I emailed in asking if someone could look into this, I picked the person that originally let me know that the title is available. She briskly emailed back saying that this is not her area (how about a quick apology first that something is wrong) and she'll forward it. Well... thank you! Later we got the answer that, well it hasn't sold yet, so we kinda don't do it before that. Clearly, they don't do that in general, so anyone trading in a car and its still on their lot might be the owner without knowing it. I guess they wanted to save $13? Fast forward, a week later, nothing has happened and I filed this myself! You can buy there, they have good values, but do whatever you can yourself and have them remove the documentation fee, cause they don't do much for the money. read more

My 2019 Kia Forte developed an engine knock. I brought it in and was informed that it will need an engine replacement and will be free since it was under warranty. The car was there for a long time, but they provided me with updates and a loaner so I'm not without a ride. Rick (Service Advisor) and Alex (Service Manager) went above and beyond to help me get the car ready which is understandably very hard considering lack of parts and short staff situation that is going on because of the pandemic. I went back after 250 miles for a check-up and all is good. I am very happy with how this issue was handled and recommend this place to all Kia owners. read more

Leaving a review for a car dealership? Weird. Enjoying your time at a car dealership? Even weirder. I'm so thankful that the process of getting my new car was as smooth as possible. Michael O. was fantastic. He was funny, witty, sarcastic, and so easy to get along with. I might have been there for a while, but I didn't mind waiting at all since I was checked in on frequently and the whole process was so seamless. They didn't try to sell me on anything I didn't need and when I turned down some add-ons, I wasn't pressured to get them anyway. Great experience and great employee in Michael. Super great all around!! read more

Seems like they don't even know how their service department works. They have no idea that yelp lists a coupon for a free oil change. They don't deliver a promised free services - a complete Check and free tire rotation that's listed on their website. After getting the car back, the checklist is literally empty. I'm not coming back read more

STAY AWAY FROM THEIR SERVICE DEPARTMENT AT ALL COST!!! I usually don't write reviews but I will make an exception for this establishment. They completely destroyed my engine because they forgot to tightly close the oil cap after changing my car's engine oil. Instead of giving me a safe engine replacement to drive with, they gave me a used shitty engine. This engine only lasted for three months. I called them to ask them to take responsibility for all of the damages that they were useless. They will never give you a call back even if they promise to. In person, they will be nice but when it comes to taking responsibility for their mistakes they will hide from you. read more