I don't typically enjoy visiting car dealerships. Too many unethical or high pressure salespeople make the experience unpleasant. So I typically approach the process with a bit of standoffishness. Despite this approach, I had a great buying experience that ran contradictory to previous experiences. I worked with Ronnie, and he was competent, patient, and flexible. He made the buying process fast, uncomplicated, and he was very accomodating. I'd happily recommend working with him to anyone shopping for a car. read more

During Physical Education class at Shorewood High School sometimes we would get to go outside and use the athletic field(s) for class. On occasion we could hear the announcements at Chuck Olson Chevrolet being made as the dealership directly borders the school grounds. It became a fond hallmark of our active time outside: Chuck Olson Chevrolet announcements on the lot wafting over to class time. At that time, when I was in high school, our family had no Chevrolets. Fast forward a little over a decade to present and my dad owns a Chevrolet. My most recent visit was dropping my Dad off and picking him up when he brought his car in for some routine work and a specific problem. Work on the car was fast and efficient and finished the same day. There was a large strip of customer parking which was nice for when we dropped my dad off in the morning. He drove his car and took it to drop it off for service and I found the stretch of customer parking and parked and waited there while he got his car checked in. When we went back to pick up his car in the afternoon it was parked in the customer parking area which made it very easy to find. Not all dealerships/service centers designate the customer parking clearly and I appreciated it being clearly visible painted on the ground by the designated parking spaces. read more

Chuck Olson Chevrolet - Sign by the road. - Car Dealers Near Me - Shoreline, Washington

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I would STRONGLY recommend that you have a written estimate in your hand before you agree to service from this place. I was quoted a price over the phone by Todd, and I requested an emailed copy of the estimate which never materialized. Then when I got there to pick up the vehicle the price was significantly higher than what I was quoted. I was even shown the estimate form where he had scratched out the originally quoted price. The manager James offered/threatened to hold my vehicle until the bill was settled to his satisfaction...because, of course, that was Todd's day off...but he'd be back on Monday. Fool me once Chuck Olson Chevrolet, shame on you. Fool me twice, shame on me. You won't get a second chance. I should also add that I initially went in for a factory recall item- the replacement of which should've been 100% free of charge to me. It sure looks like they are trying to cover the cost of this work by boosting the charges to me. read more

Because of Kyle... we would definitely recommend buying a car from Kyle exclusively. Don't use anyone else when you come to chuckles and Chevrolet make sure you ask for Kyle. read more

If there was a negative it would be -10 BE CAREFUL. I am going after Chuck Olsen Chevrolet in a lawsuit.. They charged me $56,000.00 on a $10,400.00 loan after I put a $8,600.00 CASH DOWN on a $19,000 vehicle with 10,000 miles on it. They figure how much money they want 1st... and ADJUST YOUR INTEREST RATE TO EQUAL WHAT THEY PLAN ON STEALING FROM YOU and extend the months of the loan according to make it look appealing along with a lot of lies in the name of "To lower your payment"... and accommodate their pre-planned figures they twisted saying something is wrong with your credit no matter how perfect you know your credit is..15 years later they wrote me February 28, 2025 that they are going to forgive me $600.00 they claim" If i paid it I don't need to pay it from their Capital One Finance who handed them $50,0000 ON A SUNDAY for me to pay off my $10,400.00 loan. Between the two I have an ANTI TRUST LAW SUIT against the two of them together doing this SCHEME for 15 years to MILLIONS OF PEOPLE. read more

The staff are frendly and easy to work with. Their website is ok and relatively easy to make appointments. The waiting area for the service is clean and convenient with internet access. Their prices are reasonable and from what I could see they do a good job servicing my vehicle (Although I am not expert), they make suggestions that are appropriate and I dont find they try and upsell much. I would give them 5 stars, but they over charged me once and after many calls and getting the runaround I havent seen a refund, they also took so long I couldnt dispute it, so unfortunately that has not been the best experience. In fact its been quite a poor experience given how many times I have called them (About 7) and been told the refund is on the way and to check my bank account, and we will call you back with an update. Nothing. Unfortunately I wont be coming back here due to this. read more

Do not go!! Jim Ault is very cold and seems past his prime in negotiations and willingness to work with customers. Out of 15plus dealers I've been too I've never seen this happen ever. Might need some new blood in this place. Ruining the incredible rep of Greg Olsen. read more

Bought a brand new 2023 Chevy Bolt EUV at Chuck Olson Chevy. After driving the car home about 65 miles away, there was an error and found out the car needed a transmission fluid pump and should not be driven. The Chevy EV concierge service had it towed to the closest certified Bolt repair center (Titus Will Chevy). Titus Will stated that the part was on backorder at the factory, and they had to wait for either the factory to produce the parts or checking stock at another dealership to see if they had the part and was willing to sell it to them. Titus Will could not give me a date and stated it might be 2 weeks or months before I would get the car back. I emailed the owner of Chuck Olson Chevy with a timeline of facts and asked what could be done. Greg authorized his shop to take the part off a car on the lot to get my Bolt back on the road. While the two dealerships were working out the details, another dealership released part. After 17 days of purchasing the vehicle issue was resolved. I have heard other owners with the same issue for months now and still haven't gotten their cars repaired. Thanks to the owner of Chuck Olson Chevy for offering to fix the issue if no part could be found. read more

I bought a Chevy Bolt from Chuck Olson. I love my Bolt but can't recommend Chuck Olson. To start, their current COVID precautions are a joke. We spent a collective 3 hours or so across several days in the dealership, test driving and signing paperwork and I swear to you every single time I saw the manager he had his mask off. Apparently he was "eating" but I never actually saw food around him. When his mask was on and he was communicating directly to us, his mask never covered his nose. I'm pregnant and 15xs more likely to die of COVID so not cool. Aside from the manager, mask usage among other staff was mediocre at best. Second, they said they'd mail us our plates. We called 3 separate times to confirm this and here we are, our temporary plates expire in two days and they still haven't been mailed forcing us to drive 40 minutes out of our way to pick them up after work. Lastly, there's no communication between staff. I bought a car from this place and I still get weekly calls from one of the salespeople trying to sell me the car I ALREADY BOUGHT. Hard pass on this dealership... read more

I've purchased 100 cars in past never have I had such a terrible experience Talked to 5 people including manager trying to purchase vehicle and give down payment after two day and 10 hours and failed responses, no success. I wouldn't buy hot wheels toy from them, very unprofessional staff. read more

I went in to get an engine diagnostic which cost me $154. When I got back into my car to drive home I realized there was oil all over my car which got on my clothes, wallet, and shoes. I salvaged most of it but was pretty upset. I called and the manager and he was nice at first and gave me half off my diagnostic. A coupe hours later I saw there was MORE oil on my stuff!! I thought this was ridiculous and called back to get my full refund...I was going to have to repair more than $150 worth of clothing/ items. However, when I called back the manager was pretty rude. He said his mechanics claim they didn't dirty my car and he was not going to give me anymore refunds. I'm in a service industry and honestly the best thing to do would have been to give me a full refund from the get go...I'd never advise anyone to go here. P.s-pic taken after clean up read more

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I made an appointment on Friday the 6th of January for a door handle replacement and a tire pressure gauge for my dash panel. I came back at the end of the day to receive the 2010 SUV Traverse. Furthermore, I just purchased the vehicle in June 2022 nearby and I was happy with the vehicle's performance. They (Chuck Olson) fixed the two problems very well. So, I took the vehicle out of the lot and onto the road after paying the bill of about $500.00 and the brake pedal was wobbling, yet it barely stopped the vehicle as time went on. The pedal sometimes touches the floor. I have to pump the brake pedal to stop the vehicle. When I brought the vehicle to the dealer (Chuck Olson) the brake pedal and system were in perfect condition and tuned well. Also, I noticed when I brought the SUV to 40 mph, it all of a sudden sounded like a volcanic eruption and at this time when I gently accelerate to 35 to 40 mph the entire vehicle sounds like thunder or a race car in simile. Some mechanic or person vandalized the vehicle. I explained to the service manager that the vehicle did not act like this when I brought it into the dealership. It is almost impossible to drive and those components are broken. The dealership did all the vandalism and the service manager denied doing any of this. I am a senior citizen living on a limited income and I cannot afford the intentional antics of a multi-million dollar dealership which targeted my SUV for vandalism and wants to charge me to repair the faults that they did. I called the dealership manager and prior, made an appointment to have the vehicle reviewed for repair on Monday the 16th of January. Unhappy Customer read more

Worst service appointment I ever had! Took my Bolt in for the battery replacement (you know, the one that catches fire?) only to be told rather condescendingly that I didn't have an appointment and there was a waitlist for the replacements. I explained that I was on that waitlist and this was the appointment they gave me, even showing them the text message I received FROM THEM that day confirming my appointment. They brushed it off saying they didn't know how that could have happened as there were multiple people on the list in front of me and it was a Friday afternoon so why would I even think that they would work on my car on a Friday? Very condescending and infuriating. They did find my name on the waitlist but told me that I would still need to wait, likely months, for another appointment. This was after I took off work, had my spouse take off work, and followed me up to the dealer for the appointment. And not a single apology for THEIR error. Worst customer service ever and I will never buy from them again (in fact, I went and put a deposit down the following weekend on a new Ford so that I could trade the Bolt in ASAP). read more

Chuck Olson Chevrolet - The appointment confirmation that they claim didn't exist. - Car Dealers Near Me - Shoreline, Washington

I have brought my Chevy Tahoe here a few times now for general service and minor repairs. They have been prepared for my appointment, knew who I was when I walked in, were courteous, and accommodating. They have a courtesy shuttle if you are going within 5 miles of the service center. They have a decent waiting room, open, lots of light, a TV, not sure about Wifi. If you are going to get your car serviced I recommend this service center. read more

Chuck Olson Chevrolet - Waiting room - Car Dealers Near Me - Shoreline, Washington

By far one of the best experiences I've had buying a vehicle. They got me in and out without any issues at all. The Finance Department was top notch. The sales Department was patient and understanding of my needs. All around great Customer Service!!!! Real kicker was I took my vehicle home and immediately started having issues with is misfiring. I literally bought the truck as the person was trading it in. I call made an appointment with Todd in Service and Bam he got me taken care of no questions asked. Thank you Chevy for going above and beyond! See you next purchase! read more

They went above and beyond to settle an issue I was having with an old truck. I was totally taken care of. Ask for James Gessey he'll take care of you! read more

I went in yesterday hoping to test drive a specific vehicle and had a wonderful experience buying myself my dream car!! Thales and Mohammed were extremely helpful and exceeded my expectations as car salesmen. They were friendly, knowledgeable and funny. Any questions I asked we're answered respectfully and I felt supported through the whole car buying process. Sometimes at car dealerships it's can be intimidating going in-- especially when it's your first time buying through a big dealership! Both of these men were approachable, and made me feel comfortable quickly. From what I understood Mohammed was actually just stopping in for the day but saw that Thales was working with another customer so he came to assist as Thales finished with the other customer. He stayed for 2+ hours just to help out along on the process, I truly appreciated this. All in all- I would definitely recommend this dealership and both of these dedicated young men! read more

I had a great time buying this GLK 350 from Chuck Olson Chevrolet! Chris Lee and his team did an awesome job. His Manager Mohamed Shoeb made sure everything went smooth. Lastly, Mary F made sure the financial side went perfect. My lasting impression while finishing up the paper work with Mohamed....Chris was detailing the GLK before I took it home...how crazy is that! Thank You! Ivan Castillo read more

Chuck Olson Chevrolet - Ivan C left with Chris Lee right - Car Dealers Near Me - Shoreline, Washington

This dealership and their employees are the reason that I was able to lease a new EV recently! With family obligations at home, a long work commute and long work days, and being out of town on days off, I had absolutely no time to sit in a dealership for hours. I was first contacted by Mason, and he worked incredibly hard over the span of a couple of weeks to get me the information I needed. Mason checked in almost daily to let me know how things were progressing or if he was likely too busy with in person customers to help that day. When it was time to stop by in person on my way to work as we were close to an agreement, it was Mason's day off, but sales manager Jim, and Kat, in sales, were up to speed on where Mason and I were in the process. That led to a smooth transition and with their help over the course of two, hour long drop ins on my way to work, along with the help of Sales Manager Dan, and Kellen in finance, made the process as quick and effortless as possible. Buying or leasing a car can be a rough process, and while there was a little negotiating, there was never any pressure or deceptive tactics. Everyone I worked with was friendly, and their time and effort to work with my limited availability was incredibly helpful and appreciated. Thanks y'all for making it all work! read more

Signed up for the Costco auto program. Dozens of local dealerships contacted me. Mohamed was prompt, professional and courteous. Sam Olson was wonderful to deal with. Paperwork was seamless. Keaton located the best bank for our financing. I give everyone an A+! Thank you for a positive car buying experience. I highly recommend this place. read more

Chuck Olson Chevrolet - Birthday gift! - Car Dealers Near Me - Shoreline, Washington

I was tempted to give this place two stars. But couldn't. I will say my whole experience is with the service center. My interaction with the sales people was great. Recently took my wife's truck in. All the break lights on the car and the cruise control went out on her Chevy truck. I found a recall on the NTSHA web site, NHTSA Campaign Number: 09V310000, for her truck year and model with the exact same issue. So we brought it in. The called us and told us there was no recall for her truck and it would be over $150 to figure the problem out. I called them back and spoke to someone. I brought this recall up and he tried to tell me that it was not a recall just some product service update thing(I don't remember the term he used). That we would have to ok the diagnostic fee and if it fell under this that they would not charge us. Then about 1 min later he said that no it was only good for 7 years from the date the vehicle was manufactured so we where out of the time line. At the time I was already done with the conversation, I did not point out the recall parts only came available in 2010 and affect vehicles where from 2004 to 2008 so according to him people with 2004 vehicles only had one year to take advantage of that. Also that the number I gave him was listed as a Recall on the NHTSA website. I took it to a real auto shop and the total fix for the brake switch(the exact part that is listed in the recall mind you) was less then Chevy wanted to charge me to diagnose the issue. So in the end I have to pay to fix something that should have been covered by the recall. Not sure what they are doing or the reasoning behind what they did at the service center but I won't bring our vehicle back there. I feel bad for the poor sales guy I was going to see this weekend to talk about a new car but I can't give business to this dealership after my experience. read more

Beware of "Bait and Switch" tactics!!! I came into this process ready to buy a new Colorado diesel and Chuck Olson happened to have exactly the one I wanted. I emailed in and spoke to a salesman named Michael who quoted me a price that was $2k below their internet price. However after a day, he got back to me and let me know that the price he quoted was not the actual price, but it was in fact just the internet price ($2k higher than quoted). I get that people make mistakes, so no big deal - I brushed it off as just that. Talking further, we got to where we were ~$300 off between what each of us was willing to pay, so we parted ways. However, a few weeks later, he reached out to me again and asked if I was still interested. He then quoted me a price $3k+ below the original price, which I agreed to. We agreed that I would come up the next day to purchase. I asked him to check with his manager to ensure that this was actually the price and was told that he was able to do that and the manager confirmed the price. A few hours later, I was called and told that they were mistaken again on the price and were not able to honor it - back up to the original price $3k higher. You know what they say - "Fool me once..." I should have known better. Chuck Olson Chevrolet consistently used bait and switch tactics on me to try and get me to buy a truck, only to reneg once I was ready to pull the trigger. Michael let me know multiple times that he "wasn't in this for the money". Good thing, because he won't be getting my money. read more

I've been taking our GM vehicles here for service for years. I recently made my first purchase from Chuck Olsen and the experience was amazing. So simple. No pressure. In fact it was the opposite. My salesman Mike must have said to me a dozen times "Make sure it's right for you. I never want you to come back and say it's no good It was about the vehicle best fir me not what he needed to move off the lot. It was a tremendous experience. read more

After searching at multiple dealers, I was very impressed with the service and quality cars offered by Chuck Olson Chevrolet. My experience with purchasing a used 2011 Toyota Prius could not have been simpler or less stressful with the help provided by sales representative Mohamed "Momo" S. Not only was he kind and courteous, but genuine in this thoughts and opinions on the car. I am excited to have such a wonderful vehicle from someone I know I can trust. Definitely ask for Mohamed if you visit the dealership. Thank you for your help!! read more

Anyone shopping for a new car or used car? I strongly recommend visiting this dealer and ask for Shadi. I've been to several dealerships and have bought used and new cars aince I was in my late teens. Shadi has to be at the top of my best car salesman...Very respectful and not pushy or deceptive. read more

I brought my Chevy Sonic in for recall work.. Daniels took great care of me.. My XM radio wasn't working well and I was only out of warranty 450 miles.. He went to bat for me and was able to get all charges waived for a new antenna and labor.. Oil was changed as well, all done in a timely promised manner.. Cost is what I pay elsewhere if not less.. I always cringe when I go to a dealer for any service work.. But this was a super pleasant experience.. I will be back a nice waiting room friendly atmosphere read more

Truck was stolen & the recovered. Took it to Chuck Olson to be repaired. Truck was stolen from Chuck Olson. They have ZERO security after hours and park their customer cars overnight in an open lot 100 ft off hwy 99 and do not have a barrier blocking access/exit from their property to the street. They are taking zero responsibility. Will never go to them again and would warn against anyone else using their service department. read more

I went in looking to test drive the Chevy bolt. I was told by both of the employees there that there were none available in Washington until February. (One employee tried to talk me into test driving another car saying "they are all pretty similar". He then suggested I get the Vin number of the Bolt shipments coming in and pre-purchase one because they sell so quickly.) I believed them until I did a quick Google search and found a Chevy dealer close to them that had six Bolts available. read more

Move on or maybe run from this dealer if you want your car serviced. I bought a vette here in 2018 and wanted to get service on one of my older vettes but was told that they won't work on older cars. Your kidding right? You won't work on an older vette? Lame sauce. read more

My son was lied to by a salesman Jacob. They stated a car would be available to purchase at 9am in the morning, to first come first serve. He drives all they way down to the dealership from Marysville showed up at 8:55 and waited 5 mins and then called the salesman saying he was outside ready to buy the car. Jacob tells my son sorry we sold the car 45 mins ago. I know that Chuck Olson would be rolling in his grave to see how you are ruining his name. read more

I negotiated a truck and after 3 levels of management they could not deliver after they asked me what price I needed to get into the vehicle . We put down 500.00 and can't get them to refund the money . No response and just found out that their sales person was in our office on Friday and now has Covid . Maybe a call on Contact tracing , after repeatedly calling the finance department, we have yet to receive our refund . Very happy I didn't purchase . After this experience. Still need my refund read more

James Gessey is the man, after some frustration he went above and beyond to take care of me, trustworthy and honest brokers

Disappointed and dealer service stereotype confirmed. My van had just come out of a complete front end parts check from my normal, trusted mechanic. He confirmed that the van was mechanically sound (no replacement parts needed) but did suggest an alignment (which he was unable to do in his shop). I took the van to this dealership to get the alignment done...thinking this should be an in and out, easy trip - unfortunately not the case. Dealership wanted to replace tie rods, said van pulls to left (not the case - I can brake with hands off the wheel), recommended front caliper replacement (I literally replaced them last week...!!!), full fluid flush (because what chain auto service dept doesn't recommend this ... every. single. time.), shock replacement "due to age" (confirmed shocks were fine ... also last week). Took two hours to "inspect" after telling me would take maybe just over an hour. No phone call after two hours meant I finally went back to check. Took 20 minutes to finalize paperwork. That's the last time I'll bother with a dealership service department. This was the perfect opportunity to check to see how honest or dishonest they actually are since I'd JUST had my own independent mechanic check all of the same parts and confirm NONE of them needed WORK OR REPLACEMENT. Chuck Olson proved the untrustworthy stereotype too many times in one visit. I'll take my business to an honest, local, small shop mechanic. read more

Bought a car from Chuck Olson tonight. It was so easy and stress free! The people I dealt with all seemed friendly. The person who sold me my car was really friendly and not "pushy" at all...I felt completely relaxed through the whole process and love my new car!!! I'd highly recommend this place to anyone! read more

I took my car here for the first time about a year ago when my head gasket went tits up (lol). It was the closest place that I felt comfortable having my car towed to, because a friend of mine bought a Kia here and had only good things to say. My warranty covered all the work, so I honestly didn't give a shit what they did. I told them everything that was faulty and such and they fixed it... except the starter. They broke the plastic aesthetic piece that says what position the key is in, and my starter sometimes gets locked in the "ignition" position, so I have to manually pull it back to the "on" position. No big deal, but when they look it over and say they can't fix it, that's pretty weak, especially after I gave them over $2,000 worth of work (covered under warranty). I will never go there again and must recommend others to do the same. I will say though that their customer service is very high. Very friendly people and a nice waiting area. EDIT 06/20/2011: As I recall, I believe it took them less than a week to get all the parts in and to fix it. I brought it in on a Saturday afternoon. As well, 2 weeks ago, I took my car in to Grease Monkey (who are awesome), and turns out that there is some issue with my coolant. Some gunk on the radiator cap. I believe that has been there since I bought the car 3 years ago, but it's about always had minor heat issues in the summer. Point is, Chuck Olson's has checked my car a couple times, and no doubt saw the radiator cap (took it in on December, because that was the only place locally that was open on Saturday that already had my warranty records. Warranty was ending within a week). Don't trust them with radiator stuff! lol. EDIT 07/28/2011: Just last week I got my radiator flushed at a local mechanic shop, and the coolant lines were dirty as CRAP! Chuck Olson's obviously didn't do anything but replace the coolant in my system when they replaced the intake gasket. No decency to flush it. Very pathetic, considering the business I gave them. I have to rate them 1*.... they don't give a crap about customers, regardless of how much money you give them! EDIT 01/12/2012: This was probably about 3 weeks ago, but I was doing some maintenance on my vehicle, and the ignition cylinder got stuck in the START position and wouldn't turn CCW to shut off, so I pulled the whole assembly out (wasn't sure what to expect when I pulled out... yeah yeah, sex jokes). Anyways, after a bit of hunting, it turns out that there was a spring and a notch that were missing from the cylinder assembly. The ONLY explanation is that after Chuck Olson's "fixed" the anti-theft device (associated with the ignition cylinder), and they did fix it, some incompetent worker (or a scumbag.... intentionally put the INCOMPLETE assembly back in, knowing it was wrong) lost the spring and notch piece. My car hasn't had issues getting stuck in the START position since I got the ignition cylinder assembly completed by Astro Locksmith. FYI, the spring and latch held the cylinder INTO the dash. Without the spring and latch, the cylinder has movement FWD and AFT (backwards). That movement in the AFT direction blocks the assembly from properly turning in the CCW direction to the RUN position. Essentially, it slides off of it's track. Now, WITH the latch in place, the assembly has ZERO FWD-AFT movement, so the guides on the cylinder never "slide off of it's tracks". read more

The facts: Service Dept. Review 2008 Chevrolet Malibu LS (Its my work car) Windows were not working, during this 103 degree heat wave. Needed a new wire harness. Took them 2 weeks, 3 wrong parts to diagnose. Service was horrible. I had to call them multiple times to find out what was going on. At least they could call me to tell me they were inept. 3 wrong parts? Come'on did I take my Chevy to a Yugo Dealership??? Shouldnt you know how to fiz a faulty power window. The worst was when I finally got my car. They trashed it. It was dirty, filthy, bird poo'd all over. Horrible. Horrible product. Horrible service. Good Luck GM. I'm telling my fleet manager to switch our 200 car fleet to FORD. read more

Imagine you are strapped in an uncomfortable chair facing a wall, with electrodes taped to sensative body parts. Experience has proven that when the sales manager sits back down for the umpteenth time you are going to get a shock! That pretty much sums up my car buying experience last weekend. I just couldn't believe what he was trying to cram down my throat. Starting price on the white page before me was $2,000 higher than the advertised price. But, that's OK because that's what they were asking for it way back when. Oh, and by the way, it sold new for $XXX. As if any of that mattered. Isn't what a rational buyer is willing to pay for it today all that really matters? To further inflate this vehicle's value, he told me he found ten simillar vehicles within 25 miles that all had higher asking prices (and to prove it he even wrote down those prices on that same once-blank white paper. That should be proof enough for anyone.). Again, why waste my time. There's a reason none of those vehicles has sold! Duhhh.... After he tried to get their best offer lower for the third time, and just couldn't go any lower, I thanked him and left. Half way to the car he came rushing out and said he just spoke to the owner, and got my price authorized. Fastest phone call in history. They asked me to wait while they washed it and put gas in it. Sounded good at the time. Disappointed to see only a quarter of a tank of gas. Delfated to see the top of the SUV while standing on my porch at home. It hadn't even been hosed off. Sighhhhh... The extra star is because the initial sales person was very knowledgeable and nice. And the finance guy rushed us through very efficiently, asking us about an extended warranty, but professionally moving forward after our 'no-thank you". Otherwise - one star. read more

I have never been treated as rudely as I was by a salesman at Chuck Olson. He, literally, told me to go to Auto Trader to find Kias instead of shopping at the dealership he worked at. Avoid this dealership if you can. There are better dealerships who will treat you with common courtesy. read more

I just went here to buy a cheap little $3900, 1994 Toyota Carolla and got bamboozled, they wanted me to put down a high deposit. Why offer in house financing if you're not going to help people repair their credit. Chuck Olsen Chev you suck. read more

If you are buying a used car, buyer beware! I found them to be prompt about responding to my inquiry through Autotrader of course, but then it just kind of went south. It was such a stereotypical shady used car salesman type experience that I could go on and on... I mean, the guy first tried to tell me the price of the car was $4000 more than what they advertised, he gave me incorrect information about the car, he said he would find out about little things - like if there was a second key fob - but never did, he seemed irritated that I checked out the VIN... I could go on, like I said. Whatever though. I had done my research and I recognized this was a good deal despite my issues with the salesperson. I mean, I really wanted to give him and this dealership the benefit of the doubt. The inspection was scheduled in 36 hours and I could just buy the car and be done with the process of buying a used car, right? The salesperson was going to deliver and pick up the car even, so they can't be that bad, right? 30 minutes after I left the lot, he called me to say his manager wanted to sell the car to a wholesaler that was willing to pay the price advertised. He was being vague but I finally gathered that he wanted me to put down a $500 refundable deposit to show his manager that I was truly interested in the car. Um, I think paying for a $200 inspection shows that I'm interested, but ok, I kind of understand. I said I would talk to my husband then let him know. I called him back. I texted him 30 minutes later. I emailed him an hour after that. I waited to hear from him the next morning - but nothing. I emailed once more to say I was going to move on and he responded back immediately with "sorry for the confusion." I took my business elsewhere and had a pleasant experience at a competitor that didn't see me as a mark. Wake up Chuck Olson, everyone has a smartphone these days! read more