Really great working with Madi and Debra to get my new Elantra Hybrid. Madi was incredibly responsive to my email queries and presented me with a great deal right off the bat. Debra and Madi walked me through the in-person process very smoothly and were a delight to talk to, too! Highly recommended if you're looking for a car. read more

Went to Doug's Hyundai for application of recall 298 seat belt clips and was informed the part was on backorder and they would call me when they get the clips. That was back in June 2026. After waiting for over a month I called Lee Johnson Hyundai and their parts manager Tazz indicated they have the part so I took my 2023 Hyundai ioniq 6 in and they installed the clips and I was on my way in less than a hour. read more

The most worst car purchasing experience with such a rude and hostile, belligerent manager with an attitude problem. It is truly amazing level of professionalism saying that just bc I signed the contract without picking up the car from the lot and also didn't pay any down payment yet they are telling they already got funded from the bank over the weekend that cancellation will cause bank fees that customer needs to pay for that. There was no physical deals nor the customer had received the car. Unable to handling things in professional manner seriously make me doubt on the managereal levels ppl skills in general. I would NEVER recommend this place to anybody who wants to be treated with respect and such manners that every customers deserve. Not sure how this place is on business even still. Amazing sales tactic by being obnoxious, belittling and rude.. not sure that assistance manager there is truly living 21st century in sales business currently. read more

They're eager to sell but they don't have a service department. Martin sneered at me when I asked for an easy fix. Who cares? Nobody cares.

I went to purchase a car that was in "excellent" condition. When I arrived there was a bulge in the sidewall of the tire and a recall on the brakes that was active. Salesman tried to tell me a bulge in sidewall was safe to drive on. I left without purchase. read more

Exceptional sales experience, no pressure and I got an amazing deal. My salesman Peter was kind and understanding. My Ioniq 5 lease was perfect and helped me get out from under another EV I was upside down on. They've won a customer for life!! read more

Doug's Hyundai - My new Ioniq 5! - Auto Repair Near Me - Edmonds, Washington

Whatever the (good) reviews of this place are the customers either played "spin the bottle" for good service in actually getting it or they're bot accounts just placing "good" reviews to give this place a better name than what they deserve. I brought my car to this location in mid January this year because Mr. Brian Crosby worked at this dealership from previously being at Hyundai Of Seattle - "which is another story" & why he told me he left coming to Doug's Hyundai for a routine oil change & inspection. That was done in a reasonably fast fashion, but I was told my car needed my "engine valve coverings resealed" & that they were leaking oil. I was told by the previous place Hyundai of Seattle that same thing. So Brian scheduled me in for early February back at Doug's Hyundai. So early February rolled around & it was time to bring my car in, only to find out Brian is no longer with Doug's Hyundai but now next door at Doug's Mazda. I was like "WHAT??!" He was the whole reason I was there in the first place & here's why. After he was transferred, NO ONE knew why I was there, aside from having an appointment. I was told "they were looking into it" long story short I was told to give them an hour & they would tell me what was "up" with my car. That hour turned into 3 & STILL no word. I finally told Wes an employee there that I had to go, I couldn't be there all day waiting to find out what should have already been conveyed in some sort of note etc. I told Wes to keep the car, that hopefully by Friday since this was a Monday they would have it figured out, fixed, & we all could move forward. That's NOT what happened. My car basically sat there for 3 weeks in the lot. I think it was inspected ONCE, in finding out what the real issue/issues were. I needed my left side axel repaired & my power steering fixed up, to the tune of about 3,600 which at this point is more than my car is worth sadly. I agreed to pay it as Wes said he was gonna order the parts in week 2 of my car still being there. I was then notified days later that the parts were there & it was Wes's "hope that in a few days my car would be fixed." That was the 3rd & final week my car was still sitting in the lot. Finally I told Wes I'm coming to get my car, 3 weeks is ludicrous along with the excuses & lies. When I showed up to get the car, a bald guy at the desk asked me what I was there for, "which they all knew." Then proceeded to say, if I knew any mechanics that were "looking for work" since good help was hard to find these days. Not sure if he was throwing the tech/mechanics under the bus, but THEY ALL FAILED as far as I'm concerned. I'm DONE with Hyundai dealerships/service departments. I'll figure something else out in the future maintenance of my car. At least I got the parts & I'm trusting a family mechanic to do what Doug's Hyundai FAILED TO DO!! PS: the parts arrived & sat in the boxes unopened for that last week. Just wow! See attachment. Never again!! read more

Doug's Hyundai - Axel & power steering parts that were NEVER applied after a week of being there!! - Auto Repair Near Me - Edmonds, Washington

Sean in the service department at Doug's Hyundai was wonderful! He kept us informed throughout the process. He is very professional and he provided excellent customer service! read more

My husband and I just bought a car from Doug's. Our salesman was Michael Wilson, who we highly recommend. He was great to work with, a very knowledgeable guy, very personable and quick to answer our questions or find the answer if he didn't know. Would definitely work with him again and buy another car there if we happen to be in the market for one. B and J White read more

We scheduled a service for a not working REAR WINDOW DEFROSTER. That was over 90 days ago. They say they haven't been able to figure it out. I called once a week and they told me that they are busy and will hopefully get to it soon. They stopped sending me updates. I finally got Hyundai Corporate involved. They have been asking for updates on my behalf. The dealership has been vague with Corporate also. After 75 days Corporate says they will need to find a MASTER MECHANIC. I do have a loaner car but I am paying $540 a month for a Sante Fe AWD NOT A BASE TUCSON. I am very unhappy with this dealership and Hyundai in general. read more

Buying my first new car at Doug's Hyundai was a fantastic experience! I had previously owned a used 2014 Hyundai Tucson, so I returned to Doug's in late 2025. From the start, Peter Park--my salesperson--was patient and knowledgeable. I first test drove in May, and Peter answered all my questions, letting me try different models without any pressure. When I returned at the end of the year--thanks to a 0% APR offer--Peter again took time to break down every option: 2025 vs. 2026 models, financing scenarios, and interior/exterior colors. He never rushed me and encouraged me to pick what made me happy. The dealership itself was clean, with a welcoming atmosphere--tea, coffee, hot chocolate, and friendly staff who clearly enjoyed working together. When I finalized my purchase, I worked with David in finance, who explained extended warranties thoroughly, and when I declined, there was no pressure or awkwardness. Both Peter and David made sure I was fully informed and comfortable at every step. Overall, I never felt rushed or pressured. I left with a car I love, and the care they took made all the difference. Highly recommend Doug's Hyundai! read more

We bought a new Santa Fe on Nov 21, 2025. Our sales person was Debra Martin. From start to finish this was my best car buying experience that I have ever had. Debra was more like a friend than the old fashioned high pressure sales person. If you are thinking of buying a new Hyundai I would highly recommend Debra and Doug's Hyundai read more

Popped in late Friday night with the intent of ruling out the Genesis GV70 from my shortlist of cars. Michael Wilson was very helpful in getting me into the car I was interested in seeing, sent me off on a test drive and then efficiently helped closed the deal. This included kindly moving a trunk full of donations from the vehicle I was trading in over the new car. The team also did a quick clean, wash, wax and CHARGE, while I finalized everything with David from Finance. Very positive experience and helpful information provided for first EV buyer. read more

We wanted a compact hybrid SUV & narrowed down the choice between a 2025 Hyundai Tucson & a 2025 Honda CRV, where the CRV edged slightly above the Tucson initially. After test driving the CRV, we really liked it, then immediately went to Doug's Hyundai to test drive a Tucson. We met Peter Park & everything that he did for us that day really convinced us that Tucson was a better choice. Peter was so accommodating, so nice & very professional. I really liked some of the features more with the Tucson like the very large moonroof, the extra guidance when you signal to change lanes, etc. The only negative that I found was that Hyundai refreshed the 2025 Tucson & it opened up the center console. I wasn't used to the new placement of the gear shift so Peter showed me the 2024 model. I really wanted white & luckily, they had one more left. Peter gave us a great deal & we were sold! He & another female staff showed me how to load "MyHyundai" app & explained all the cool features such as locking the door from my phone or locating my car if I forget where I parked, & more. Peter went over & beyond to provide exceptional customer service. Overall, it was a great car buying experience. I've been driving my Tucson for 6 mos now & I love it! No regrets buying a Tucson over a CRV. It looks really nice, it drives smoothly & quietly, I just love the way it handles, I can park easily with all the guidance. My husband is planning to purchase a Hybrid Palisade when it is released, & we will definitely return to Peter! Today, we took the car in for service for the first time (4K miles or 6 mos). Our service advisor was Alan Tandy, & he was awesome! From the moment we drove the car into service area, he greeted us with a big smile & joked around with us. We've dealt with other service advisors in the past & most weren't that friendly. I noticed the difference immediately & mentioned to my husband how wonderful Alan was & that I would write a review (I only write reviews on very poor or exceptional service). Alan explained what the first maintenance service entailed (oil change, filter change, tire rotation & safety check). He walked us through everything. He said it would take about 90 mins & told us to help ourselves to coffee. Our car was done ahead of schedule, only took 55 mins, which was a pleasant surprise. He reiterated what was done. He was so nice & funny, we really loved working with him. He even gave me a hug goodbye. He was the BEST service advisor we ever had! We hope we get him again in the near future. Peter also came by as we were waiting to say hello. We really love Doug's Hyundai! Just outstanding!!! read more

Michael Wilson has been a life saver . Extremely professional, kind. Please buy a vehicle from him. read more

Doug's Hyundai - Auto Repair Near Me - Edmonds, Washington

Our granddaughters car was totaled in an accident caused by another driver. She was paid by the insurance company but of course not enough to compensate for all her loss. Looking for a good reliable used car in her budget was challenging. We had spent several days researching and looking at used cars. To say we were disappointed in the cars and dealerships would be an understatement. We saw a car on Doug's Hyundai on the internet and called to see is it was still available. It was! We said we were coming in to look at it. The salesman asked my name. When we got there the car and salesman were waiting outside for us. The salesman Michael Wilson greeted us and let us look at the car with no pressure. Kayla's grandfather, an experienced mechanic looked over the car and went on a test drive with our granddaughter. He was impressed with how nice the car was for an older model so gave his approval. Now for the fun part......negotiations. Negotiations are never fun but we reached a deal! We would like to say we and our granddaughter are very happy with the quality used Hyundai she purchased from Doug's Hyundai! Michael Wilson and the entire staff were friendly, helpful and accommodating! read more

We had a great experience at Doug's working with Michael Wilson. He helped us to test drive the car we wanted, walked us through it and was extremely kind. He helped us find a great price, negotiated the terms that worked best for us and got us finished up very quickly. Buying a car can be a long, stressful situation but it went so smoothly here!! read more

For starters, these guys are legit. They run their store with precision and grace, and strive to help people get the best deal possible. Debra helped us out with most of the particulars of buying our first new car. She patiently explained all the features of our 2024 Kona (some more than once) and walked us through connecting the car to our phones. David was focused on the financial side and scored us an outrageous deal on our extended warrantee. Thanks for all your help, team! Hope you got some sleep after we kept you so late. read more

Doug's Hyundai - Our New 2024 Hyundai Kona (Named Shrek) - Auto Repair Near Me - Edmonds, Washington

Went there and had a bunch of confusion on if the vehicle was ready or not. It was and went to negotiation. And they were only to move $200. Comparing a fake car in another state. They switched salesman even before we arrived which is also confusing. Gave fabricated Car fax with a car that looked like it was the one we were leaving to buy after. But honestly it's all on the manager. The salesman we worked with Peter was respect and just following out his bosses orders and negotiation tactics. It was just not fact checking and then even catching a lie from the boss, it was all weird. After this experience we won't search out Doug's Hyundai for business; knowing that the GM is making false statements and standing with them . Also watched him lecture the salesman infront of the window after, like a kid. That should be done in private office for teaching. read more

Doug's Hyundai - Fake car fax for compared car for purchase - Auto Repair Near Me - Edmonds, Washington

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I've purchased my vehicles from Doug's Hyundai in Lynnwood, WA for 30 years. I've always been happy with them. The last 3 visits to their service center left me very unhappy. They left me feeling vulnerable. The service center told me I needed a brake light, then said wait no, you need a rear mounted brake box, then brake light, then back to rear mounted brake box and when I said I wasn't paying $500 for the box, leave it alone, they changed to just the light was needed again and 10 minutes later I needed 2 rear shocks for about $1200. I asked why so much and was texted that they needed to replace both rear shocks. They didn't have the bulb available even though they ordered it for me on my last visit. I felt like they were not honest so even though they ordered the shocks for me, I went to Lee Johnson Hyundai in Everett for an inspection. Everett Hyundai said one shock could be replaced, the other one was fine. I could wait as it was not urgent if I didn't have the money. Both shocks did not need to be replaced. They replaced the light in the rear mounted brake box without me even sharing that was needed with them. I drove to Doug's Hyundai and asked them to pay me back for the light bulb as they made me pay for it on my last visit, even though they didn't have the brake light bulb in stock. Doug's Hyundai said only a manager can do refunds and the manager was busy in a meeting. They said they'd talk to him and it would be easy to do a refund to the same card used to pay for the bulb. I showed receipt of payment and they took the # off the receipt for the refund purposes. NO REFUND every made to my card. Shame on them for taking advantage and then not doing what's right when called on it! I won't go to Doug's anymore after being a 30 year customer. I love Hyundai's and will go to Lee Johnson in Everett instead. read more

I had a wonderful buying experience from the beginning. I talked with multiple dealerships in the area and was very turned off by their lack on professionalism, knowledge, and courtesy. Deb spent time with me explaining the different models I was interested in. I never felt rushed or forced into an upsell, unlike other dealerships. I left with a deal I feel good about. She still continues to follow up post sale which I appreciate immensely. read more

I've been to a good amount of dealerships and had many different bad experiences. Although when I came into Doug's Hyundai I felt the opposite and was instantly welcomed and taken care of. The team here is amazing. Specifically Debra, who is the sales person I worked with directly. She did an incredible job through the whole process of me buying a brand new car. I chose to get their 2025 Elantra N 6MT. I'm so happy with my choice as it's stylish, incredibly comfortable while still having the best performance. It was definitely the right l decision for me. Along with that Debra was there for me every step throughout the way. Answering any and all of my questions whenever they came to mind. She went above and beyond and I can't recommend this dealership enough! read more

Doug's Hyundai - 2025 Elantra N - Auto Repair Near Me - Edmonds, Washington

Had an amazing salesman Jon Neal. I found the red Mazda I was looking for and I am very happy. Great place to find a car.

Quick and easy service. Decided to try this location after being turned away at Hyundai of Kirkland due to my vehicle being modified. These guys had no issues with that and completed the service I asked for. Service Writer Nick was very friendly and thoroughly described the process to me. Thanks again. Will return if I need any service I can't do myself. read more

Got a good deal on a Hyundai here. Michael Wilson was great to work with...easy going, proactive communication, and low pressure. The whole team from sales to finance was great. read more

I highly recommend Doug's Hyundai! Michael made the trade in process super easy and they had exactly what I needed.

Second Hyundai purchase that Dougs hyundai helped our family with. Amazingly responsive and quick follow up on any actions or next steps. Such an amazing customer experience from beginning to end. If you are in the market for a Hyundai this is the place to go! read more

Doug's Hyundai - Tucson 2024 - Auto Repair Near Me - Edmonds, Washington

We worked with Michael Wilson to buy our car and Maksim Martemyanov on the paperwork. Both were very easy to work with, professional and knowledgeable. They worked with us to get us a good deal on a good car, and we are very happy with the process and with our purchase! This is the 2nd car I've bought from Doug's and I would recommend them to family & friends. read more

Horrible experience, they lie when sale, change my contract without my authorization, theu also cancel my prior completed maintenance from my old car that i bought with them, they said " you dont need.to pay any down-payment, we got you, and they used this almost 4.000 money as down-payment without my authorization, its crazy yes! I ask when i trade the tucson for the santa fe for the same maintenance the tucson had, ajd they said yes you got it, now i will see and NOT they didn't, they put a simple just oil chance maintenance!!! And i paid plus 2400 or something like that, please be attention on your contract, english is not my first language and they use this in favor of them, to do the things they want and FUCK the customers, and more... i installed the wire harness hitch, with them, they clamp it with a plastic, the plastic that holding it broken, the cap of the wires broke because that, and when i come back to ask theu said its my falt, because i cant proof nothing!!!! Please be attention PLEASE BE ATTENTION!!! NOW IM IN NEED TO FIND A LAWYER TO HELP ME! read more

Went in meaning to just check out their cars; walked out with a new (used) car! Excellent service all the way. No high pressure sales tactics. Gave factual info. Would recommend Doug's Hyundai for purchasing a new or used car. read more

Excellent customer focused dealership. Worked with Debra on a car for my son and she made the process very smooth. Really an amazing sales person. Highly recommend Doug's if you are in the market for a new vehicle. read more

Okay.. Lets talk car shopping! After my beloved car after 8 years had a crack in the engine I was forced to give up the "no car payment" life and shop for a new car.. It was horrifying.. I knew I wanted a better car then my previous Chevy Sonic with more options and a engine to get me over the pass to our Eastern Washington summer home but didn't want a large car payment... I started at the Chevy dealership I was servicing my Sonic in Lake City and I wont go into details but I left my first car shopping experience in tears of frustration... Horrible experience I didn't want to go into a dealership again, it was really a bad experience.. I started asking friends what cars they liked, and more said Hyundai and three said GET A HYUNDAI KONA, we love our Kona! Knowing nothing about the car I started to research online and different dealerships including ratings online, like Yelp and Google.. I looked at all different car types, but what I was looking for it always brought me back to Hyundai ( like that great warranty! ) Doug's had the best rating in the area so even though I lived in Seattle I figured it was okay as my family lives in Edmonds. I met Michael via a online submission for a test drive ( with a gift card in return ) I was like why not get some money in return for a test drive. He was so patient, sending emails to ask my budget and I put off my test drive a couple weeks he still was extremely patient and wanted to meet my schedule. I scheduled a appointment and brought in my sister and we were prepared to be smoozled and in for another horrible experience like that Chevy Dealership in Lake City but NO! When we walked in he had printed out all the Kona's in my price range including all specifications and there was nothing but a relaxing experience! I test drove my first Kona, and realized I really wanted more features ( like Heated Seats and Sirius XM radio ) and he already had more papers for me with new prices and vehicles with the price point. I fell in love with a Silver Sonic Hyundai Kona SEL AWD, upgraded a bit and a little above my price point. He then went to work with discounts I could qualify for like Costco and TrueCar and we were able to bring the price down to a cost I could afford with a small TrueCar Discount. There was NO PRESSURE! I wanted a new car, and the prices were haggle free but I was able to negotiate oil changes for the next three years. With the incredible warranty Hyundai has I decided after researching other brands online this was the Crossover for me! I have had my vehicle now for three weeks, my plates came already and I am so happy with the experience I had at Dougs.. Love my new car and this was a great experience I would recommend to everyone I know! Dougs Hyundai and salesperson Michael Daniels were awesome, it was the perfect car shopping experience :) read more

Doug's Hyundai - Auto Repair Near Me - Edmonds, Washington

We had such a great experience with Doug's Hyundai! Brian Moon is an absolute gem of a salesperson; he excelled at helping us genuinely choose the best car for me and he wasn't pushy at all. If you're nervous about car shopping because you don't want to feel like a minnow in a shark tank, ask for Brian specifically. No joke, he spent 3 hours with me and my husband as we debated between a newer car or cheaper older one, and between sedans, hatchbacks, and SUVs. He asked the right questions to help us settle debates over what we needed. He's the kind of salesperson I would trust my grandparents to and know they wouldn't get taken advantage of. Now, I intentionally did my first reachout as a car shopper as a woman alone and didn't bring my husband with me or mention him at all. By the time I worked with Brian I had been to 7 or 8 dealerships, including one that refused to show me more than the one car I was interested in and literally dismissed me and walked me back to my car when it turned out that one had sold to someone else. So by the time I got to Doug's I was feeling pretty jaded. I happened to get Brian on the phone when I was calling about an older used Toyota, and the keys weren't available so he thought maybe it had sold, but told me he'd let me know as soon as he figured out what happened to it. He was super responsive and helpful over text even late in the evening, double-checking which features were available on different cars and the pricing on different cars. On the test drives, he was great at showing the different features of the cars and helping me navigate around the neighborhood. In this market, you're going to encounter dealerships that try to add $5k in nonsense dealership fees, or upsell you $1000 for some vin number etching, or otherwise try to get you thousands of dollars above the KBB range. Doug's didn't add any fees other than the typical doc fees to register the car. They did offer gap insurance and catalytic converter insurance, but it wasn't required and they weren't pushy. The dealership was sparkling clean, had free coffee and hot chocolate, everyone was really nice, and they are even dog-friendly! They stayed almost an hour after close for us, because it took a while to decide and do the paperwork. We ended up choosing a 2021 used Elantra and got it for the lower side of the KBB range and a very reasonable monthly payment and total payment. read more

Doug's Hyundai - 2021 Hyundai Elantra - Auto Repair Near Me - Edmonds, Washington

This may have been the best car buying experience we have ever had. Jon and Max were absolutely the best to work with in the sales department and we were treated so well by David in finance. They are all enjoyable individuals to spend time with and kept our stress level down, which it didn't really feel like there was any. How often does that happen? When the time comes for our next car, Doug's will be our first stop. read more

Fantastic experience start-to-finish! Good selection, no pressure, personable staff. Our salesman Mike B was very knowledgeable and took time to listen to what we wanted without pushing us one way or the other. Finance Manager Max M was also friendly, went over all the paperwork clearly, and explained very useful extended warranty options without all the nonsense other dealerships try to arm-twist you over. Buying a new car doesn't have to be a chore and we give Doug's our highest recommendation without hesitation! read more

I rescind my previous review. While I take responsibility for my part in not re-reviewing the contract prior to signing. After a back and forth with my sales person, I agreed to a monthly price for a SIX year loan. In the back room, I was upsold on gap coverage and extending my 5 year warranty to a 10 year at an additional $25 or so a month. Sure, why not. While making a payment, I notice the total loan balance is higher than it should be. I go back to my contract and see it's set to a SEVEN year loan? Again, I take my share of responsibility for not catching whatever bait and switch happened, but this is rediculous, and I cant give a good review for this. read more

Excellent service from Yohan Bong. Purchased a great car for great value. Highly recommend contacting Yohan @ Doug's Hyundai for all your next vehicle. read more

We bought a car today at Doug's Hyundai. After searching at other dealerships and having horrible experiences, working with Mike Burns and Max Martemyanov, we are hooked on Doug's! Mike is easy to deal with and very sincere. Max was the easiest Finance Manager we've ever worked with. Both seemed so happy to be working at Doug's. If you are looking for a painless car purchase experience, please seek out Mike Burns! read more

I am so happy with the service and professionalism here. My poor old (2010) Hyundai was making some noise, it has been a perfect vehicle until that started happening. I went to another Hyundai dealer and after they looked at it I was told "it's too expensive to fix"....and didn't bother to try to schedule my appointment or offer a solution. I was pretty disappointed. I decided to get Dougs to look at it, they communicated with me throughout the whole time, letting me know what they found, how much parts and labor will cost and were so apologetic that a part took longer than expected to get. I really thought this was all too good to be true but it's not, my car runs like new. Zero noise. They had to replace a wheel hub, brakes, rotors, calipers. All together it came to $2500, definitely not too expensive. Dougs Hyundai you have a new customer for life! Thank you so much to Stacey and Martin!! read more

Michael Wilson promptly responded to our inquiry, he was very patient waiting for us and introduced the model that we were interested. When we walked in the showroom, he made us feel so comfortable, no pushy, listened to our needs carefully and helped make the purchase happen. We could not be more happier with Michael. We definitely will recommend Michael Wilson and Hyundai to our family and friends. read more

Doug's Hyundai - Auto Repair Near Me - Edmonds, Washington