I have used them for years, and overall they are....fine? The big but is the fact that I don't…read moretrust their multi-point service check. A few years ago I specifically requested that they fix a broken tail-light and check my battery (which had been dying, seemingly for no good reason). When I picked up the car, I was in a bit of a hurry, but they showed me the multi point check, which proved to me that they had reviewed absolutely everything on the car. I drove my parents up to Vancouver that weekend, and we wound up with a dead battery, and at one point, I noticed that they hadn't actually replaced the rear tail light. My confidence was shaken. And: When I discussed my displeasure with them, I didn't feel heard. Because I am still driving Hondas, I have had occasion to go back, and my experiences have been better-but I keep a close eye on whatever they say they are going to do.

I bought a used car from here.. Mazda to be exact. Our sales guy was friendly transaction was…read moresmooth... car fax 'clean' A year later we are having ABS/transmission/ECU lights come up! Thousands of dollars later we find out it's been in a prior accident! Honda did not inspect this car correctly and sold us a car that was in an accident beforehand and the repairs were done poorly and now we are paying the price. Suggest you look elsewhere for a used vehicle since they don't care enough to inspect here.

I recently found myself an owner of a BMW 7 Series with a battery that loved to die. I knew this…read morewouldn't be as simple as swapping it the battery on my Honda, so I found Finesse Auto and made an appointment. The online booking system was super easy. The location is in a hectic little corner of Georgetown, but the moment I walked into the lobby it was clear that this place made an effort to be clean, professional, and hospitable. The customer lounge is accommodating with plenty of power and usb outlets, snacks, water, coffee, and WiFi. As they worked on my vehicle they were up front and transparent about all pricing, pointed out other issues to bring to my attention, but were never pushy or up-selling about any of the additional maintenance recommended for my vehicle. A new battery for a BMW is not cheap. I knew this going in. But I felt good about my experience at Finesse and that my car was in expert hands. Would recommend for anybody owning a luxury vehicle that needs work.

Midway through getting new tires at Costco, the tire center called and told me my lug nuts were…read morefailing but they couldn't replace them. They couldn't even take them off? I did a brief search on my phone for a Mercedes shop and found Finesse. A quick call later and I had new lug nuts ordered. I was taken aback by how friendly the person was who helped me out and how easy they made it. Quite a relief. I received a call a week later to tell me the nuts were there and I made my new tires appointment, and throughout finesse made it easy. They told me I could come down anytime and they would put the new lug nuts on for me at no charge, which meant I could make the tires appointment any time. I can tell you this was a new experience for me - in the past I generally felt at the mercy of the shop and the particular folks who were working that day. At finesse I felt like I was in good hands. Their relaxed atmosphere, the amazing customer lounge with snacks and coffee - very welcoming. The communication was clear and helpful throughout. I will be taking my car to Finesse in the future, that is for certain. Had I known about Finesse, I could have called them first for the tires themselves and saved myself the trouble. A true gem in Georgetown, this should be your first call.

One of the best dealerships we've worked with. Their team makes every transaction smooth and…read moreefficient. We appreciate the opportunity to transport vehicles for them and hope to continue working together on many more shipments.

I've waited almost a week to write this review, because I was frustrated after our experience and…read morewanted some time to think about it. Last Saturday, my partner spoke with Jim about a Honda Civic. Jim asked my partner to speak with John, who was in the office that day. When we arrived, John was incredibly friendly. He kept referring to my partner as "my friend," and showed us pictures of his recent trip to Ireland. He also immediately started talking to my partner as if the purchase of the car was a done deal. He accompanied us on a test drive of the vehicle. During the test drive, John mentioned taking the car onto the freeway, but then directed my partner back to the office after driving right down the street, circling a lot, and then driving back. When we arrived back at the office, John pulled out some paperwork and gave it to my partner. Again, he was acting as if the transaction was a done deal. When we started trying to negotiate with him, everything changed. "My friend" went straight out the window, his smile turned into a frown, and he said to us twice that he wouldn't have had us come all the way down there if he had known that we were going to try to negotiate. What car dealership expects customers to purchase a vehicle without negotiation? I had to bite my tongue to keep from telling him that he didn't have us come down there, and that we chose to come take a look at the vehicle. At one point, he pulled the old "let me go talk to my boss" routine and stepped outside for a few minutes. When he returned, he refused to negotiate. Needless to say, we did not purchase the vehicle. And also needless to say, we do not recommend this business.

I started looking for a replacement car and went right back to Enterprise Car Sales as I've bought…read morefrom them previously (at their Renton location). Got the opportunity to work with Chanelle Winn-Fronda, a pleasure! Chanelle is very patient and took all my musts/wants into consideration. We test drove 5 different vehicles and ultimately decided on the Mazda. Don't hesitate to stop by, as they are not like all those other car dealerships. Very stress-free and no pressure environment. Thanks Chanelle! Hope to work with you again in the future!

Amazing experience with Chanelle! She was so sweet and made the experience easy for me. The rest of…read morethe staff at the Shoreline location were very kind in assisting too. Thank you again!!

I brought my vehicle here for its second scheduled maintenance service. Just like my first visit,…read morethis one was excellent. The entire process was seamless. I was met by a staff member when I parked my vehicle and was directed to a service rep (Mark) who checked me in, gave me an overview of what was included, asked me if there was anything else that I wanted them to check out, and then directed me to the waiting area while my vehicle was serviced. I also received a short video from the technician working on the vehicle during which he provided a detailed overview of its condition: tires, brake pads, fluids, etc. when the work was completed Mark went over the service report and signed me out. The experience was smooth, hassle free, friendly, and professional. The service itself was excellent. Five stars. For comparison, my previous vehicle was a luxury brand. While the service provided at that dealership was very good, there was definitely an attitude there from the customers that was reflected by the staff. The staff was professional and friendly, but there was a completely different vibe from what I experience at Lee Johnson Mazda. Perhaps that went with the branding. My Mazda experience at Lee Johnson has been more down to earth and personable.

Me and my significant other were in the market for a vehicle and I was referred by a friend who…read moreworks here. We came in on a Sunday( I know probably not a good day to buy a car) but it was literally my only day off. Just as expected we had spotty replies from the banks because most weren't in the office. Our salesperson Dee and the finance manager Hunter advised us to put the deal on ice till Monday so we could get bank responses. We were able to get the car Monday with approval. They were super nice and made sure we were taken care of. Thank you to Dee, Hunter and Tim they went above and beyond. Our new vehicle was detailed and we got a full tank of gas plus Dee made sure to show us how to change the settings in the car as well.

UPDATE: I am happy to report that this dealer sent us a full refund for the $911 surprise…read moreaddition to the car price, and by adjusting the purchase price back down to original expectation we got some tax & fees adjusted down also! Definitely buyer beware, but that is true at almost every car dealership... My husband went in person to purchase a used car they advertised online. He had to sign so many pieces of paper that he lost track. He wrote a check with the agreement that he would pick up the car the next day, which he did. However he drove it home (from Seattle to Port Townsend) without an actual bill of sale or purchase agreement. I obtained this the next day by email, some 3 hours after requesting it and found that he had inadvertently paid an additional $911 for (a worthless) protective coating that he had been told was included in the price and already on the car. It was NOT included in the advertised price, and he do his own calculation to add up the numbers to verify what he was told. Typical used car sales practice, but so sad to pull this on an 84 year old man who was really enjoying purchasing his first EV. Now he feels a bit cheated...

Some people will say they had a good/great experience and not all people will say they had a…read moregood/great experience Well I did not have a great experience, Under false pretenses, I was reassured that I would leave with a vehicle that I was interested in or something similar,. Car lots have a way of getting you into their doors after my credit had already been ran I was reassured that if I came in I would leave with a vehicle that suited me that was not the case so now I have multiple credit apps on my credit bureau they will run your credit if you do an online app by the time that you come in that is not the case it all changes the person that I was dealing with and talking to you on the phone by the time that I came in was not the person that had to start my whole application process all over now I have four dings on my credit and I had to leave without a vehicle so the finance guy Pete will talk to you on the phone but then the salesman Pete will change it all around we'll run around make it look like that he's doing the best but he can do but in the end you will leave without a vehicle unless you're lucky enough to actually leave with a vehicle.

I had such a great experience at the BMW Service Center in Seattle! I was referred here by my…read moregrandfather, who has been working with Nik Zeynalnia for years, and after recently purchasing my BMW, he told me I would be in great hands; and he was absolutely right. From the moment I arrived, Nik was incredibly professional, welcoming, and attentive. He took the time to thoroughly answer all of my questions, explained everything clearly, and made sure I felt confident every step of the way. As a newer BMW owner, that level of care and detail meant a lot to me. What really stood out was how seamless and stress-free he made the entire experience. You can tell he genuinely cares about his clients and takes pride in providing excellent service. I'm so excited to be part of the BMW family, and I'm grateful to have someone as knowledgeable and trustworthy as Nik to rely on. Highly recommend working with him if you're visiting this service center!

I reach out to them about a car in inventory - iX M60 on Friday Afternoon. I look at the details…read moreonline (there are no photos yet)and do my research on the car. Me & my family head out there at 4:30pm and we take a test drive. During the test drive I gave an offer. The salesperson had a cutoff around 5pm so we decide we'll catch up online later. So we leave. Soon they accept my offer and send me the price printout at 5:30pm. I noticed in the printout - the mileage is noted as 32,000mi where in the listing in bmwseattle the mileage was 18,000mi. So i immediately let the salesperson know. He said he'll look into it next morning. The next morning the salesperson confirms and we negotiate on the price over text and we agree. Now at 11:15am - we just set a pickup time of 12-12:30pm today & we start heading out. Suddenly, I get a text back at 11:30am from my salesperson that there is another person in the dealership who is now out in a test drive with the car and they'll let me know if it doesn't go through. I'm like "wait! What?" the rep told me - another rep took the car on a test drive. I ask "why dont you tell them the car is sold?" They offer me "another car is coming in which we can offer you as backup". Then after I vent my frustration- the sales manager reaches out to explain that the second person was already on a test drive and they have the right to buy the car. Also tells me that the posted car photos have the mileage correct at 32,000 even though the listing says 18,000. I told him "the photos were not posted yesterday to the website". He tells me: "oh well, they are up now". Anyways - i hang up at this point realizing this is not a useful conversation. Absolutely unprofessional & definitely not something expected from a "premium" brand.