I've waited almost a week to write this review, because I was frustrated after our experience and wanted some time to think about it. Last Saturday, my partner spoke with Jim about a Honda Civic. Jim asked my partner to speak with John, who was in the office that day. When we arrived, John was incredibly friendly. He kept referring to my partner as "my friend," and showed us pictures of his recent trip to Ireland. He also immediately started talking to my partner as if the purchase of the car was a done deal. He accompanied us on a test drive of the vehicle. During the test drive, John mentioned taking the car onto the freeway, but then directed my partner back to the office after driving right down the street, circling a lot, and then driving back. When we arrived back at the office, John pulled out some paperwork and gave it to my partner. Again, he was acting as if the transaction was a done deal. When we started trying to negotiate with him, everything changed. "My friend" went straight out the window, his smile turned into a frown, and he said to us twice that he wouldn't have had us come all the way down there if he had known that we were going to try to negotiate. What car dealership expects customers to purchase a vehicle without negotiation? I had to bite my tongue to keep from telling him that he didn't have us come down there, and that we chose to come take a look at the vehicle. At one point, he pulled the old "let me go talk to my boss" routine and stepped outside for a few minutes. When he returned, he refused to negotiate. Needless to say, we did not purchase the vehicle. And also needless to say, we do not recommend this business. read more

I have a hard time giving this company a perfect 5.0 review, but they did do a good job and I wanted to write about my experience. I recently went to look at a 4Runner from them. I arrived to a shop that looked like an abandoned building, but inside was filled with beautiful classics. I'm only talking about this so that if anyone in the future decides to look into this company ahead of time, just know you are in the right spot when you pull up to a white, abandoned-looking building. Here's what this place did great, and here's where they went wrong: Right off the bat, when I walked in the door, they had the carfax report on the table and were very open about the 2 crashes the car had been in. I appreciated that. This 4Runner I was looking at also happened to have extensive documented maintenance, that was prepared and on the table for me to view when I walked in. We then took this 4Runner out to the shipyards near magnolia where I was given free rein to drive it around. This 4Runner was a manual. The clutch was seriously wrong, and it was noticeable. It did not have transmission issues, but the clutch pedal was not effective and it was tough to drive, so it was noticeable. We drove it around for a little bit and headed back to the shop where I sat down to look at the maintenance records they had available. This particular 4Runner had a lot of clutch work done, so I was concerned. I brought it up to Alex, and he recommended to take the 4Runner into their shop to get it fixed before they were to sell it. That was much appreciated. They didn't try to shrug me off and move on to another customer and try to sell a broken 4Runner for $14k to the next customer, they stopped, addressed the problem, and tried to move on. In my opinion, that's how business should be done. Kudos Here's where I believe they went wrong. They were trying to sell a 4Runner with 90% of the factory options for the price of a 4Runner that had 100% of the factory options. When you go on used car markets elsewhere, you could find that exact car for $8500-10k easily because nobody wants a 4Runner without all the 4x4 factory options. To make things worse, they were trying to sell that 4Runner with clutch issues. In my opinion, that is not how you do business. They had already taken the time to do repairs on the 4Runner ahead of time, the clutch pedal should've been addressed prior to listing or the price should've been lowered. I wish this team the best of luck selling that 4Runner, and I wish you luck on finding a car that's right for you. If you decide to come here, make sure to ask for Alex. He's about as stand up as a dealership salesman can come. I will still recommend this shop to anyone looking for specifics. To me, this shop appears to only buy specific cars that are in high demand due to rarity, price, etc. so they might have what you're looking for. I should also add that even though they had some questionable ethics, this shop was the most honest dealership I've been to in the last 3-4 weeks and I've been inside 7 different shops across the Seattle area this month. P.s. I ended up buying a truck of Facebook marketplace. I went to this shop with the intention of buying the 4Runner, but was turned off by them asking $13,900 for a 4Runner without the factory lockers and with clutch issues. You can find the same 4Runner on Facebook marketplace for anywhere between $8,500-10k because nobody wants a 4x4 4Runner without the factory lockers. read more

The absolute best experience I have ever had buying a used car. Kind gracious soul to the earth with your best interest in mind. If you have to buy a used car you need to see Jim and his family and John at Auto connections!! read more

I contacted Jim at auto connections Seattle regarding a Honda civic I wanted to look at purchasing for my granddaughter. Jim set up a time for me to meet with John to take a look at the car. John was a very pleasant, friendly person whom I enjoyed working with. Test drive went well and we agreed to bring my granddaughters car down the following day for trade in and pick up the Honda Civic. The whole transaction went smoothly and my granddaughter was and still is extremely happy with the car. Thank you Jim and John. Satisfied Customer. read more

Jim spoke with me over the phone and via text about my old, beloved vehicle that I was selling. He was patient, knowledgable and-- most of all-- honest and transparent. For understandable reasons, my vehicle was not something he wanted to buy, but he explained this in a straightforward and honest way. Furthermore, he even offered free advice on how to sell it elsewhere. This interaction left such an positive impression that I wanted to share this review, hoping it helps his business, and brings good customers to his door. Thanks for being a good human, Jim! read more

My friends car broke down so we took it to Auto Connections Seattle to have it serviced. A friend of ours recommended them. When we went back to pick it up, I saw this little gray convertible sitting in the corner. They told me it had just come in on trade. I went home but couldn't get it out of my mind so after a couple days I went back to test drive it. I was in love. Their technicians went all through it and cleaned it up for me and had it ready a couple days after that. They set a time for me to come in and sign the papers and do a final look over. The whole experience was extremely easy, no hassle and took almost no time as they had all the paperwork ready and in order when I came to pick up the car. It's funny that I wasn't even in the market for a new car when I purchased this one but I will be sure to come to Auto Connection Seattle first for my next vehicle! read more

Auto Connections - 06 Saab 9-3 convertible! - Car Dealers Near Me - Seattle, Washington

This is the first time I have purchased a car by myself (widow). The experience I had with John and Jim was exemplary. I had an appointment with them, and when I arrived had 100% of their attention. No hard sell, simply answered my questions honestly. I made an offer and when we agreed to a price, they delivered it for a pre inspection, then picked it up afterwards. Jim called me and gave me a verbal description for the minor maintenance items it needed. No pressure. I discussed it with a friend that owns and has owned many Mercedes. He assured me the issues were truly maintenance related. I picked it today, and it sparkled. I am so pleased!!! read more

NW Auto Connections - Seattle . I was friends with Patty, Jim's Sister. Jim Jahn operated NW Auto Connection next door to his sister Patty's coffee shop. Patty and I shared our stories together for a good 15 years w/hugs and empathy. At one point I told her I needed a car and she said, "My brother Jim!" I felt immediately relieved from Patty's glowing referral coupled w/ assurance that I let her know how it went, and whether I would need her to "remind her brother" a little bit here and there to keep things moving. I entered Patty's brother's lot next door in our community in Ballard. I was excited to have a trusted channel to proceed. I openly vocalized and announced (video) I needed a group I could trust not to take advantage me while I was experiencing a down-mental state. I arrive as referred by Patty. Patty and I go way back some 20+ years with tons of morning coffee together. When Patty recommended her brother, I went next door and visited his car lot. I was met by a guy an inch shorter than me but twice as wide. John. John and I hit it off immediately. I had cars and cash to bring in and he was happy to transact. John was a cool guy I confided heavily in. A Scottish-singer no less. Being a music guy, I was really feeling vibe. They offered forth a car they BOTH recommended. A BMW 335D that would be running as soon as their neighbor fixed it. Jim asked 16k for the 2011 BMW 335D. I drove into Jim's lot in a Lexus LS400. I explained my 20 year history of near-maintenance free ownership and desired the same again. Jim and John nodded and took me out to show me a super hot BMW they had. It didn't run yet, but that would be handled by the following day or two. I ended up buying the car and the first drive it had to be hauled back to service ie the guy next door. Upon inspection which I videotaped, (along with the rest of this), Dimitri said NP I will talk to Jim. This vehicle never ran and had to be trailered for service everywhere it went. I asked Jim to please speak to this and he replied, "I don't know what you want me to do about it." I told him, make it right, he said, you altered the car. I said, but you told me to! He said, I don't know what I can do for you. Tom Kinney from Kinney Toyota ended up w/Bruce Leven's Comet. That was a car I brought in as trade. I later ended up GIVING away the BMW and buying a new car outright. Jim Jahn my trusted consultant, dodged and ran. To this very day he avoids me when I try and correct things with him. Jim literally took my money, and my car, turned his back, and walked away. Sure I have emails... anyone who knows me knows tons of video exists. I am at fault ultimately for trusting Jim. No question there. I did trust him and am telling what happened after that right now. THIS is a REAL review. He STILL has not reached out to me and I copy him on these!!!!! read more

It was my very first car purchase on my own, and I was a bit nervous, but it turned out to be a very smooth and pleasant experience. John brought the Toyota I wanted all the way to Lakewood for an off-site showing and drove me back to the office for the paperwork (He had a lot of interesting stories to tell :). There, Jim came to greet me and to make sure I was happy with the car. The car was very clean and in good condition. I am happy with my purchase and am glad that I now have a reliable car. read more

Awesome experience purchasing our 2010 Toyota Corrola. Jim promptly responded to email and we met with John at the dealership. Really great guy, easy to talk to and smooth transaction. Makes us feel good about buying local from good people!! read more

Recently bought my Subaru from John here and had a great experience. The process was exceedingly easy and the deal was great especially consider the condition of the car and how rare they are to find with low miles. They were very responsive and flexible with me in figuring everything out and truly enjoyable to talk with. They even did some extra engine / tire tune ups prior to putting it on the market. If you're looking for a car from this dealer trust and know that you're getting a good deal. Not to mention they have some amazing older cars in the shop that they're fixing up if you like to look at beautiful vintage vehicles for fun. read more

My son is very happy with his Subaru. John was very helpful & patient, as we live in the south end & where looking at many cars after we visited their lot. Car was priced right in great shape & had some recent maintenance work done that made the car even more desirable. John made this deal painless and actually enjoyable. Very nice guy! Enjoy your trip back to the homeland John! If you get the time off;-) read more

He's a professional, old school. His reputation is important to him. No pressure. Family business; his son helps with the paperwork.

Got a fair deal on my car and it took far less time than any dealership that I have work with in the past. Good deal. Good car. No hassle. What else do you want? read more

I have purchased 4 cars here in the last 3 1/2 years. An SUV for my sports activities, a small suv for my son when he was 18 years old and two for my teenage daughter. Someone T - boned her on her first car. This lot is picky about what's on their lot. All very clean cars with a mechanics check over and doing needed repairs. John Casey the salesman has always given me excellent customer service. No pressure either. Ernie M. read more

I was interested in an Amazing Red 2011 Mercedes-Benz GLK 350 awhile back. Met Jim, the owner, and Janna, Office Manager of Many Hats. Both exceptional people. Was blown away of the amount of vehicle options that fit in the lot! Something for just about anyone! I highly recommend Auto Connections Seattle! ~Diane~ read more

Jim and his team were great to work with. We purchased a car over the internet from the east coast. Jim worked with us for a fair price and also helped with a special delivery. Could not be happier so far. Thanks, folks. read more

Where do I even begin. Like many people, buying a used car is full of anxiety and doubt and questions. Am I going to get ripped off? Is there something about the car I won't know about? How do I know I'm getting a good deal? Etc. I have bought many cars in my lifetime. New and used. From dealerships and from private owners. The stories I could tell you about some of those experiences! But I am here to tell you today that my experience with Auto Connections Seattle, yesterday, was by far THE BEST experience I have EVER had buying a car. It. Was. Amazing. It started with some back and forth online with Jim. Is this car still available? Yes. Let us know if you'd like to come and have a look. Do you have a trade in? Yes. What's the VIN? Etc. I set up a time, yesterday, to test drive this car and Jim then replied back that I would be meeting with John. I got there and walked in and was quickly taken aback by the "old time" feel of the building they were in. Old 100 year old plank flooring and it just had a vibe to the place that was unlike any other used car place I had ever been to. And there was John. One of the nicest, friendliest, authentic people you are ever going to meet. I never once felt pressured and hurried and like he wasn't being completely upfront with me. It was like I had known him all my life. I don't know what I was expecting but it darn sure wasn't that. The entire process of test driving and going over paperwork on the car and looking at my trade in was a joy. It didn't seem real. It didn't seem like I was actually buying another car. It was as smooth as silk and I'll even say it was fun. All because of John. I still can't believe my good fortune of running into these guys. Top notch, the whole way through. Don't even hesitate to do business with these guys!!! Thank you Jim. THANK YOU JOHN!!! You've restored my hope in humanity!!! read more

Seen a ad for a vehicle I had in mind and I came to this used car dealership. I drove 1:30hr to this dealership because of the good review on yelp and the car that I wanted was in this lot. I have to said this is a good used car dealership to go to. The owner worked with me on the price of the car which was great. Very easy to talk to, no pressure at all. Small lot but decent cars! No junk vehicle for a cheap price. I would buy from these guys again no doubt. read more

I had an old bus I needed registered in state and dol was requiring an appraisal. I called around to a ton of places and was turned down left & right. Then I spoke with someone from auto conenctions who put me in contact with Janna (a lovely lady who works there.) She was entirely willing and able to help me out and was even excited about my project as well. I was thrilled to finally find somewhere that would assist me and felt very fortunate that everyone at auto connections was so friendly. read more

Sold my car here quickly and for a price I'm happy with. Definitely a better selling experience than I was expecting from a car dealer. Jim contacted me after submitting the highest bid on the truecar sell app, and showed great communication and flexibility from the start. He agreed to let me come in before the store opened and even let me bring in my dog. Once I arrived, he was quick to evaluate the car and come up with an offer. Jim negotiated respectfully and we came to a price we both agreed on in just a few minutes, and had all the paperwork done shortly. I came away very impressed by how well Jim respected my time. Most experiences I have had with car dealers involve lots of time wasted saying "no" to things I don't want, and waiting while someone "gets a manager" or fills out paperwork. There was none of that here, just quick and friendly service. read more

Purchased a Mitsubishi evolution 9 from this dealer it was way under blue book and the dealer found me a bank to give me a loan @ 3.9% interest when my bank turned me down. The customer service wasn't the best but they were great at the things that mattered. read more

Auto Connections - An amazing car below blue book value clean title! Service had flaws but made up with efforts to get me financed at a low rate. - Car Dealers Near Me - Seattle, Washington

Just bought a used RV from these guys, what a wonderful experience! I work with a guy named Jon Koidahl, what a gem he was.;Nice, down to earth, sincere, sweet guy. Loved working with him, knew he wasn't trying to screw me over as so many guys will try to do when they are working with a woman who is in there by herself. The whole group of guys who worked in this small, small dealership where very nice.  When I was trying to to get my loan all worked out with my credit union, these guys were telling me ways to try and get my loan guy to come down on GAP insurance!  They just were so sweet and always looking out for me. Since I had to come across the sound to pick this rig up, I could not have the rig looked at by any mechanics I knew, (I was sure I didn't need too because this rig was in such great shape), but never the less wanted the piece of mind of knowing that someone I knew would look at it.  Jon was fine with that and told me if anything was found wrong he would make it right! True to his word, I learned the cab air conditioning was not working as I was driving the rig home.  I called Jon, he said "Get it fixed, I will pay for it" and that is just what he did!!!!   Go figure, a salesman who stands by his word!!!!  The air conditioning cost more than Jon was expecting, I know, but he still made it right and I was on my first camping trip in just a couple of days! I LOVE MY RIG, it is perfect!  Everything went wonderful and I would recommend any one interested in a used vechile of any kind, go to Seattle Auto Connection.   Be sure to ask for Jon and tell him Sandy sent you! read more

Jim and his helped me break a lease early and save at least a couple grand. He provided a loaner car at times when I was in need of a vehicle and was a complete saint in terms of customer service. There were times when it was difficult to get a response from him, but he always kept me in the loop and I would use them again if I were looking to let go of an existing vehicle, his team took care of literally all the work and marketed my car so it was sold right away. THANK YOU. read more

Looking for Toyota Tacoma and saw just what I was looking for on Cargurus for a great red 4x4 V6 manual transmission Tacoma at Auto Connection Seattle. Walked onto the lot and met Janna who was as helpful as she was friendly. We took the truck out for a great test drive which included getting it a little muddy as we tested out the four wheel drive which was fun. Getting back to the lot she walked me through the paperwork and explained everything and all while we continued to chat and just had an enjoyable conversation. Signed for the truck while she washed the mud off. I enjoyed everything about my experience with Janna and while I can sympathize with how someone inexperienced with buying a used vehicle could have unrealistic expectations I feel I was treated fairly and got exactly what I was hoping to find in both the truck and the personnel working at this business. I would tell anyone to check out Auto Connections Seattle when shopping for a good used vehicle. read more

I do not live in Seattle but Jim took great diligence and time with my car buying experience. He took the prospective vehicle to the OEM dealership for recalls, purchased a second key fob on his dime, and even picked me up when I flew into Seattle. Their service and car experience was appreciated. I'd recommend Auto Connections to others and would also consider buying another vehicle from him and John in the future. Great guys! Great car buying experience! Thank you. read more

I've been meaning to write this review for a couple of months now.. Life gets busy. I went to Auto connections after a bad experience with another dealership in the Portland area. I did my research on the vehicle before arriving and made sure to practice in my head what I would say ahead of time to make sure I got the best deal. Fortunately for me, Janna was sooo helpful and honest and patient and etc!! She was organized and had a folder with the kbb print out, carfax, and a listing of banks and credit unions with interest rate information. She explained things very clearly, in a way that a person like me(someone who needs a car buying guide for dummies ) would understand. She was courteous and fair and I was impressed all around. I walked away feeling like the deal was fair for all involved and I love my car! I would recommend this dealership to anyone! Thanks again Janna! read more

Jim was a great guy in helping me find the car I wanted. Unfortunately we weren't able to find one, but he was consistent in making sure I was finding the vehicle for me. Hopefully we can do business some time! Thanks again Jim and John for everything. read more

Only giving this place 1 stars and cannot give no stars. Unfortunately Jim is not a very helpful individual. When I inquired about a vehicle that is on the lot that I had found on cars.com, stating the car can be delivered to my home. Since I work 2 jobs and have a very busy schedule it would be difficult to get in and test drive or spend 5 hours in their finance office (I have bought a car before, it takes FOREVER). I waited for a response, and his exact text back was "you know it's a stick shift transmission!" Instead of informing me on how the process works or that they weren't able to sell a vehicle that way, also he assume because I am a female I do not know how to drive a MANUAL TRANSMISSION. Any way took my business somewhere else. read more

First car I've ever sold and Jim helped make the entire process quick and stress free. Would definitely recommend.

My husband and I just worked with Jim & Janna to trade-in one of our existing cars and find/purchase our new wheels! It's the fourth time we've relied on them to get us through the car buying process. We wouldn't dream of selling or buying a car without this team of lovely human beings! They are THE BEST! read more

Just purchased a 2010 Outback from Jim and John. They found the perfect car for my son who is heading to Montana. The cost was very competitive, the car was in excellent physical and mechanical condition. When my wife saw it she asked why I bought a new car. Auto Connections did all they leg work and made the whole car buying process easy and painless. Next purchase a small truck for my daughter.......... read more

My girlfriend purchased a BMW over a year ago from Jim at Auto Connections. The wheel bearings on both rear wheels were corroded and rusted to the hubs. We called Jim to let him know about the car. He was incredibly receptive and genuinely wanted to help. He offered to take the car to his mechanic. The car ended up needing an entire rear end. Jim took the time to find the new parts and shipped them overnight. Then offered to split the cost with us. I have never dealt with such a professional and kind salesman. Our car not only has a new rear end but he also had the alignment checked. We highly recommend Jim, he is honest and trustworthy. Thanks Jim! read more

Recently purchased a used car here, my first experience with a used car dealer. Was a little hesitant, but great experience. Seems like they deal in well maintained, privately owned cars. Dealt with Janna who was very nice and let me take the car to a mechanic to get checked out, and was very patient while I got payment together. Highly recommend! read more

I was in the market to sell my used Honda Civic and got in touch with Jim (owner of Auto Connections), who was responsive to my questions and honest about my car's value. He took the time to evaluate my car and talk things through with me. Although I didn't wind up selling the car here, I appreciated his directness and would definitely recommend his business. read more

I'll start off by saying I've never bought a car before and went to a few other dealerships before coming across Auto Connections. After almost getting screwed multiple times, by multiple people and places, I found a 2009 Civic I wanted to look at here. I met with John who was a pleasure to work with. He got all of my paperwork written up for me and even brought the car to a garage on my behalf for a pre-buy inspection. The entire experience was easy and straightforward. Customer service was excellent, the prices are fair, and the salesmen honest! read more

All good! I really expected the worst, but came out with a great experience. For me, this was my first experience buying a car from a used car dealership and I mentally prepared myself before going in to face pressure-salesmanship and negotiations, like so many stories I have heard. Before going in, I called to set up an appointment because they had two vehicles in my price range. I talked to Jim on the phone. He seemed level-headed and answered some initial questions about the condition, age, and history of the vehicles. He didn't talk in doublespeak, was very polite, and seemed honest, so I set up an appointment to come in to test drive the two vehicles. They accommodated this with just a couple hours notice. I met with John at the dealership. He had already pulled the two vehicles out and washed them for us! It seemed like they really cared about having good, clean vehicles. They had the Carfax reports ready for both vehicles (although I had already pulled and reviewed them at home) and also a very recent service inspection from an auto mechanic that they had had performed. Wow. John was up-front and honest, pointed out some dings and issues that I would consider very minor (again, this was for a used vehicle so I didn't expect them to be like new) and gave me some good things to think about in how the two vehicles compared. Both had low mileage for their age and were exceptionally clean inside and out. There was no hassle and no pressure at any time. Jim handed me the keys to each one and let me fully inspect everything and then take each on a test drive. I came away feeling like I knew exactly what I was purchasing. My wife and I chose one vehicle over the other because we observed some things in one of the vehicles that would benefit us more (safety harnesses for car seats was a big thing we were looking for and the older one had fewer seats where these were available, and in a different configuration). We also noticed that the older vehicle had been owned by a smoker at some point. Too bad. You can never quite get the smell out. We pulled the trigger and negotiated on the one we wanted. Jim was extremely fair and knocked some of the price off even though they had recently brought the price down, and then he quickly drew up the paperwork with no back and forth, hidden fees, suspicious distractions or anything like that. He was very professional and friendly at all times, and answered all of my questions without condescending. He also accepted my personal check. Then to put icing on the cake, he handed me a gas card and said "Here, go put $30 gas in there and bring the card back when you're done." The level of trust that they exhibited in me is refreshing and a big reason why I've rated them so high. Knowing that they know how to trust their customers shows me that they are trustworthy, and I can easily say that this was the best auto purchase experience I have ever had. Next time we want to upgrade we plan to work with these guys for sure. read more

Love this place! I purchased a great car at a great price! John was super helpful, honest, and provided all the information I needed in getting the car I wanted. I highly recommend this place! Thank you, John!!! :) read more

Auto Connections - Thank you, Jim! :) - Car Dealers Near Me - Seattle, Washington

I spent months being patient (so unlike me) and looking for just the right car. I stumbled upon Auto Connections and purchased a Jetta. I was so excited until the car started falling apart. A few months after the purchase I e-mailed the owner to express my concerns. I felt there were some easy repairs a mechanic who had done a "safety inspection" should have caught and fixed before selling. I didn't expect much but at least an apology for my dissatisfaction and perhaps they would take my comments into consideration for future customers. Instead, they said nothing. They completely ignored my e-mail. A year later I emailed them a video from CNN reporting on the many deaths of drivers who had experienced the same mechanical defects that I had. This was their response: "What am I suppose to say?If you are unhappy with your purchase I cannot do anything that will make you happy. Sorry !!!" That was from Jim Jahn, Owner. So, if you're looking for a luxury car that looks great but might kill you, or if you're lucky like me, will cost you about $5000 in repairs ( I'm sadly not exaggerating), or you really just want terrible customer service, then I you should check them out. In response to the post below: The car needed immediate attention. If you recall, I followed up promptly afterwards and you ignored my e-mail. read more

Purchased a vehicle that started spewing transmission fluid a month later. Took it to the ford dealership to get fixed to discover that it had been tampered with/temp fixed to stop the leak. If you can't trust their word and mechanic then how can they run a business? Had high hopes and thought I had finally found a decent used car lot but to no avail. Extremely disappointed, do not purchase any vehicles from this lot. read more