I made a appointment 2:30 Pm then I got there 2:10 pm I'm trying check in and I was standing 5 mins then one service advisor asking other service advisor to take my appointment. He had very rode attitude. He got my key then "oh did you come here before? Because your key could read it" I told him Yes I come in every time my car need to maintain. Then he didn't explain or told me what he is doing. I waiting 10 min more then "anything wrong with key or my appointment?" He said "No" then no conversation between us. Totally I was waiting 50 minutes then I decided go home he said "I'm printing paper work" I upset because when I complained also manager confirm my session start 2:45 on the paper which is he printed. So that mean he is doing nothing until 2:45 just asking " did you come here before?" Advisor name is "scot Condit" recently Seattle Mini changed web appointment system is very uncomfortable because once I got confirmation It is very hard to change. read more

It took me a while to give them a review because I don't like to write reviews when I'm "freshly disappointed'. I used Seattle Mini services for years and years, and everything was great: great customer service, amazing waiting room to wait for the car to be serviced, easy to schedule appointments, etc. It all changed after I really had some problems with my Mini. It started to have "hiccups" and loose power when accelerating. I took to Seattle Mini (as I did for almost five years) and they told me the problem was the clutch ($$$$$). I took my car to another place; they changed the spark plugs ($$) and my car is running perfect since then. After I wrote to Seattle Mini an e-mail complaining about what had happened It took them more than a week to write me a very shallow e-mail saying sorry for frustration they caused but they were glad that my Mini is running smoothly now. read more

I've worked for the corporate side of MINI USA and have delt with many dealerships across the country. I just recently moved to Seattle and leased a MINI through this dealership. The process was effortless. I didn't have the pains of negotiating because the manager did all of the money saving searches for me. I've also had the pleasure of working with the service and parts department. I backed into a cart stand at my local grocery store and cracked the casing for my tail light. JD, in parts, ordered the part and made it so it will arrive in a timely manner. Zack, in service, scheduled me so I didn't have to take time off of work. The dealership also participates with MINI enthusiast groups. I'm part of 2 different groups and enjoy my time hanging out with other interesting MINI owners. I highly recommend this dealership based on their professionalism and their laid back environment. I look forward to leasing with them in the future. read more

Consistent problems with communication and repairs at both NW Mini Dealerships make it very difficult to recommend purchasing a Mini to others when they ask about our Countryman. Our recent experience with Seattle Mini Service ( just moved up to the area) was a poor one. Recently scheduled, a month in advance, the purchase and installation of four snow tires. I called to confirm the tires were in the day before the appointment only to arrive and be told that there had been a communication issue and that the tires we were expecting would have to be ordered and a new appointment would need to be made. Service rep blamed it on the call center in Tacoma. Stayed for other routine services to be performed and the rep said that an oil leak had been discovered and suggested that the seal to be replaced was probably installed improperly by Tacoma Mini. Had the repair done. Scheduled a new appointment for installing the snow tires. Returned home to discover oil leaks on the garage floor. Contacted our service rep who provided several possible explanations and said it would be checked when we returned for the tires. The service rep ( Jennie Mao) followed through on her promise to confirm the tires coming in. She explained that she herself would not be in on the day of our next appointment but that she would leave extensive notes for the service rep that day that included checking the oil leak. When my wife came to the appointment the new service rep didn't know anything about the oil leak. Four hours later, the tires were on and the leak had been repaired (faulty installation of the first one on the previous visit). A few days later, I received an email from the service manager saying that a survey would soon be coming from BMW/Mini and to please let him know if anything could be done to improve their service. I responded right away. A week later, I received the same email and responded again forwarding my original email. It has been several weeks now. No response. We have enjoyed our Mini, but all cars require service and often repairs. Our experiences with faulty repairs and poor communication at both the Seattle and Fife/Tacoma stores have convinced us to purchase a different make of car next time around. read more

This is our second time buying from Benjamin Cavazos at Seattle MINI and both times the experience has been top notch. From walking in the door to leaving with our new MINIs, Ben has always made us feel comfortable and at home with his mix of personable friendliness and knowledgable professionalism. We have never felt pressured or that we were being deceived, and we have received very fair deals and always leave with a big smile on our faces. Visit Ben and the team at Seattle MINI, you will not be disappointed! read more

MINI is MAJOR. A little over a month ago, MINI opened shop in north Seattle (now WA state has two MINI dealers). This one is definitely more convenient when I'm hanging in Seattle. I was here to make my first Maintenance Appointment with my MINI (wow, these lil' guys can go 16,000+ miles without an oil change! Amazing). Back to Seattle MINI..... The new space is smaller than the Tacoma/Fife flagship, but it's just as stylish and is simply more compact. The showroom and waiting area are cool. I sit here and write Yelps and blog as I await my MINI's first service. There's free wifi, a couple of computer stations, TV, cool furniture, free beverages (water, juice, soda, coffee, tea), and offers an overall cool place to chill out while you wait---time actually zoomed by. While checking out the place before leaving, I was pointed downstairs to check out their show room. Down there I found a room full of MINIs all pimped out and ready for a new owner to take 'em home. If you need a lift somewhere, they can give you a ride, but I personally chose to hang out. The staffers are totally cool & welcoming. I love my new Clubman, and have had nothing but excellent experiences with both MINI dealerships I've been to. read more

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I went to Seattle Mini with the intent to possibly buy a...well, Mini! What I first noticed is I wasn't attacked by salesmen as I walked out of my car. I was able to browse the small car lot for a bit, then walk in. I was greater by the receptionist and told to help myself to snacks and drinks while she finds a salesperson for me. A few minutes later I met Kay, the salesperson that I dealt with. Kay was nothing short of professional and very all knowing about the Mini Cooper S. I told her what I would like, however I didn't see the car on the lot that met my requirements. She told me not to worry, they have cars "on the roof" and on a lot across the street on the other side of the building. We went upstairs and I saw the car that I wanted. After going over the numbers with her, she would go to her finance manager herself, no bullying from him trying to "make a deal." We haggled a tad, however the deal that I got was very fair for both parties and I was really happy. I wait for 1 1/2 hours to have the car prepped and cleaned and I was told that I could just wait at the office or in the lounge until the paperwork was ready. I was in-and-out of the finance department in less than 30-minutes and on my way to drive home with my new Mini Cooper S. This was one of the best dealers I've ever purchased a vehicle from and I've bought 30+. Outstanding customer service and a great car buying experience! read more

Seattle MINI - My new '14 Mini Cooper S! - Car Dealers Near Me - Seattle, Washington

Walked in feeling unsure and walked out feeling confident. Onix helped me figure out the exact part I needed and gave me options and advice with a smile. Extremely great service, extremely helpful guy. I'm seriously grateful Seattle Mini has him as an employee cause he made my day. Thanks Onix! read more

I am new MINI owner. I had been shooping for a new car since January 2011 and been to many different car dealers and sales. Seattle MINI is serious about doing business with me and no games. Not like Honda in Belleve, we are pushing paper back and forward for so many times. It turned me off and I am glad that I did not settle for a Honda. Because,... I found that I am actually a very MINI person from bottom up. Chuck Hill is a great person to work with at Seattle MINI. read more

Seattle MINI - Car Dealers Near Me - Seattle, Washington

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We needed to seek the Mini Cooper we bought here due to moving and having less parking spaces at the new place. We already had a fair buy offer from a nearby dealer but thought A Mini shop would find a better home for our beloved car. Not having much time while preparing to move, I called ahead and asked for a ballpark price. They said to look at the Kelley Blue Book dealer buy price because that's what they use, maybe a bit higher if it's in great shape (it is). They also encouraged me to hurry there (despite rush hour traffic) if I didn't want to wait three days till they'd have more time to look at it on Monday. I spent 45 minutes in traffic just for them to lowball me with a price over $1,000 under the bottom of the KBB buy range. Then another 45 minutes home. After I'd specifically called ahead to avoid exactly this and the information they gave me was wrong. +2 stars for the good experience when I had money they wanted. -3 stars for the lack of trustworthiness and disregard for the costs they cause me read more

I moved from San Jose recently. Gave my Mini Cooper for servicing for various issues. Oil change , service light on , some recall fix and key battery not working. When I dropped the car I asked for a spare car. They said it's their policy if it can be fixed in or under 2 hrs , they can not give spare car. So I left expecting a call in 2/3 hrs. After more than 4 + hrs I got a call saying it would take more time. Finally it took them 7 days to fix the issue. When I arrived after 7 days to pick up my car, they told me car key needs to be replaced as battery is dead. No one told this over phone. I live almost 1 hr away from Seattle mini center. All these things have left a bad note for me. With mini San Jose , California I never had any issue when I used to go regularly. read more

I scheduled a service for my 2011 R56 Mini Cooper and arrived on time to a bustling service center. Aaron Johnson was available and was incredibly hospitable and professional. I've found previous visits professional yet somehow less personable and while what counts is the service they do on my Mini (in excellent condition) that extra community / passion around my vehicle makes a big difference. It's good to see a dealership make the extra effort given there are other 'service' options. And it seems as if they are offering $ incentives to be more competitive than before Covid. I've yet to receive my vehicle and pay the bill, should anything be out of sorts, I'll message back on this review and if you don't see anything else, the 5 stars stand!! read more

From the moment we entered this dealership, we felt welcomed. It was a far different feeling from other dealers we had been to in the area (non-Mini). Devin enthusiastically offered to help me and my boyfriend find a new Mini. We test drove a Clubman and then I test drove the Countryman all wheel drive and fell in love! Devin took his time to answer our questions and was thorough in his description of car details. When my boyfriend had to unexpectedly leave for our elderly dog who had been home several hours alone, I ended up signing up for an additional option that he was unhappy with when I returned home. The terms of our lease changed, which would have cost us a great deal more, and having been exhausted after a long day, I overlooked the math in that moment. When we returned the next day to see if we could renegotiate the terms of the lease, we were surprised to find that Devin was welcoming and open to it, and the Sales Manager, Allen, was also working with us to make sure we walked away with a deal we were happy with. It did not take much time at all, and the Finance Manager, Glen, explained everything over to my boyfriend again to clarify some of the add ons we could sign up for. The one thing i was surprised to find after the fact was the lack of a lock on the glove box; apparently, that's standard and only available on the Mini convertibles(?). Seems odd, as I'll now need to lock up things in the boot! The Countryman feels surprisingly large on the inside, and it's very comfortable. It drives more like a sports car (tight, stable ride), and it's roomy enough to hull around a couple of kiddos or your dog (or two), along with some cargo. We LOVE it!!! read more

I don't think I have ever been so insulted before by a dealership. And that is saying a lot since car dealers don't have the best reputation in general. I Have been trying to speak with sales representatives to try and lease a countryman all4. I was speaking with someone through email to get some basic numbers before making the trip to see if we are on the same page. I had another offer for another dealership and different vehicle and wanted to see if they could match their deal since I liked the mini more than the other vehicle. After going back and forth a few times the sales associate felt it was a good idea to be rude when he couldn't beat the numbers of the other dealer and imply that I must not know what was offered, don't understand how leases work, or that I am lying because the deal is too good. I assume my being a woman means I have no idea how leasing vehicles work (despite leasing from BMW and Acura previously and having no problems getting great deals). After I respond to him telling him that his attitude was not necessary, that I am well aware of the details in the lease offer and that if he couldn't match those numbers all he had to do was politely tell me so, instead of being insulting...he never responded. I get a call from a manager the next day telling me they could come close to the deal and call him to discuss. I am at work and it is much easier for me to email than call and spend 30 minutes on the phone while I am working. So I go on the site and start a chat with one of their associates. They introduce themselves via chat, and I then tell him what I am looking for and he just disappears. Never responds. Never says a thing. I wait for ten minutes for any response in the chat and he never comes back. So I finally get a minute at work and call the dealership and ask to speak with a manager. I am transferred and he answers the phone "yeah?"....umm... Yeah? WTF is yeah? Are you not a manager selling $30 to 50K vehicles and running said dealership? Regardless I say hello?...and he hangs up on me. I call back and speak with the woman who transfer calls again, who is very nice, and tell her I was hung up on, she apologizes and says she will transfer me again. He picks up again, says nothing, and just hangs up the phone after I hear him speaking in the background. I'm not sure if this is how Mini always runs their dealership, but it seems kind of messed up that 3 different men were rude, disrespectful and condescending in the span of 2 days speaking with them. The only decent person I spoke with was the woman who answered the phone. Extremely Disappointed and insulted. I guess they get enough business that they don't need to be polite or respectful. (Or answer the damn phone with a "hello, this is Allen the manager at Seattle Mini", instead of "yeah" and then hangup on someone) read more

This Mini dealership is an insult to the brand and has absolutely NO CONCEPT of customer service. I took my 2016 countryman in for a leak repair. Communication with Eric started off great - then it just stopped. I contacted Jonathan Kirkpatrick about lack of communication and was told may car would be ready that following weekend. I drove almost 2 hours to Seattle to pick up my car and IT WAS NOT REPAIRED. Eric had nothing to say, he had not even VERIFIED my repair was completed prior to me driving down. My entire rear passenger floorboard was soaked, as it had been when I brought it in. I reached out again to Jonathan Kirkpatrick and cc'd the GM Richard Stone. I never received a response from Mr. Stone but Jonathan assured my car would be fixed and delivered to me. I ended up calling Mini Customer Care and start a case because it took 3 WEEKS to have this taken care of. i worked with Romaeo @ Customer Care who requested a full refund. I was contacted on Jan 29th by Jonathan Kirkpatrick letting me know that my refund was approved and it would be processed in 5-7 business days. It is now Feb 24th - I HAVE NO REFUND AND NO ONE WILL ANSWER MY CALLS NOR EMAILS. We are not talking $50 either we are talking ALMOST $1500. I have given this dealership and its team every opportunity to make this right and follow through (as I have every bit in writing via e-mails from Jonathan) yet NOTHING has been done. All I have this far are some placating emails - there has been no action - so now we are here and rest assured- i will be blasting EVERY SOCIAL MEDIA AVENUE UNTIL THIS IS SETTLED. This is NOT the experience I have had thus far with Mini and other dealerships so I can say with certainty it is JUST THIS LOCATION. read more

I simply cannot express enough how absolutely AMAZING the service dept. and staff are at Seattle Mini. I've NEVER in my life experienced such courteous, efficient, and compassionate customer service as I did from them. Matt and Jon, the service manager singlehandedly ensured that Mini has a customer for life with their exceptional customer care and service. I am ETERNALLY GRATEFUL for the awesome care I received by them in particular, as well as the staff that helped get my mini towed all the way from Bellingham. This dealership is phenomenal and I would give a hundred stars if I could. They genuinely care about their customers and as a single mom who just experienced a major unexpected issue with her car... Matt and Jon truly helped me out and saved my bacon. I will never forget. Thank you... Lisa Campbell Bellingham, WA read more

If you have to bring your mini in to the dealership I hope you get ANTHONY! He's phenomenal. He was friendly and expedient to begin with, and then he made certain to reach out when things took longer than I expected. He made getting my car fixed just like being at Disneyland- well, not quite- but Anthony made the process easy for me. Thank you!! read more

This 5-star review is in regards to expediter/greeter, Keith. He is helpful, professional, and always makes me feel like a valued customer. Thank you, Keith!! read more

I do NOT recommend this location. It took 3 appointments and nearly a month for this dealership to figure out the "problem" with my MINI Cooper. I initially made an appointment due to engine issues and left the first time paying over $1000 for ignition coil/spark plug replacement. My engine started having issues again within the next couple weeks, returned the second time, and was told that they thought it was faulty spark plugs. I was not charged for this, however, I had to return to the dealership about a week after that due to the same engine concerns. This third time, I was told that they needed take the engine out of the vehicle to send it out for precision work, so that with their other recommendations amounted to a bill of over $5000. Considering that this was more than the value of the MINI Cooper, I had already paid $1000+, and that it had under 100,000 miles on it, it was not worth the investment (nor affordable). After bringing it to an independent mechanic, they recommended carbon cleaning the engine for less than $300. The MINI Cooper has been running fine since then and it has been almost a year now as of the date of this post. read more

I really hate that I'm forced to go to this dealership to have my mini cooper serviced. Each time I go there, I have one more miserable experience. After this recent annoying interaction, I decided to go to yelp and share my stories. Over the course of the last year, I have had to take my 2004 mini cooper to the seattle dealership for a variety of issues. I'm not upset that the car has had problems (they were minor and the car is old -- the mini cooper is a rock solid vehicle) but i dreaded working with these people. From the front desk to the financial reps to the service reps -- they all seem confused with the processes, annoyed with each other, and downright pissed to have to help customers. No one returns phone calls, they can never find my account when I call (if I have to spell my name six times on phone call, something is wrong), and you have to badger them to get any information about your car. Here's a short list of issues I had with Seattle Mini: * Tried to force the wrong alternator into my car (I have the voice mail recording to prove it) * Kept my car for five days and never told me until I arrived on the last day that the car needed a ton of additional work (I would have had them do it while it was there for a WEEK). * They don't call me -- I have to call them. When I called today to ask if my car was ready, the woman on the phone said "I got four phones going, honey -- just come in!" I mean I'M PAYING YOU -- can you please make the courtesy to tell me my car is ready?! * They are really nasty to each other. The last time I was in there, Rick the service guy was seriously rude to the older front desk lady. When he asked who made my appointment, I said the font desk and then he turned and shouted to her "Oh, you're scheduling appointments now?!" It was awkward. I was surprised there weren't more comments up here. Maybe my experience was just unique. Either way, I wanted to share it. read more

I purchased a used 2006 Mini Cooper from another dealer and have brought it here to be serviced a few times. The first visit cost me almost as much as I paid for the car, though I'm not sure I can fault Seattle Mini for this. During one service I had them install an aux jack for the Mini's sad (an not upgradable) stereo system so that I could play music from my phone. The volume needs to be way up to hear it, and after 15 minutes of driving it will switch to the blasting radio and aux will be unavailable. On a subsequent visit I told them about this and my "service advisor", Jeromy, said he would have service look at it. I received a call at work from him saying they couldn't duplicate the problem in the shop. I told him that it happens to me when I drive for 15 minutes. He told me they would have one of their drivers do that. When I picked up the car he told me that the driver drove around for more than 15 minutes and he could not duplicate the problem. Maybe the problem corrected itself? If it happened again I should bring the car right back in. I got in my car and began to drive home when I noticed that the mileage had not changed at all since I dropped it off. I had been lied to. I didn't feel like driving back to make a stink, but I felt taken advantage of, and it made me wonder how careful they had looked my car over for the rest of the service. Soon after my visit I received an automated email asking me to take a survey about my recent visit. I gave Mini Seattle pretty generous marks, but noted my experience and disappointment. Soon after I received an email from Jeromy apologizing for the "misunderstanding" and offering to pick the car up from my house and take car of it. I responded that I would appreciate it. I heard nothing in reply. I am going to take my business elsewhere, and I'm thinking just to sell this Mini to wash the taste from my mouth. read more

My experience with the Service Department at Seattle MINI was so negative that not only will I never buy a new MINI, but I want to sell the one I have now just so I don't have to deal with the hassle of taking my car all the way down to Fife for servicing since I clearly cannot in good conscience ever come back here. This all started on a fateful Sunday evening when we were heading home from Bellevue. A new yellow light that I had never seen before lit up. Awesome. We get home and check the user manual. We're told that we need to schedule an appointment to take the car in. Something about an engine failure. Double awesome. I call in the following day to get my car scheduled for an appointment. The first guy has not clue what this light means and asks me to just read my service manual out loud to him. Okay, first of all, I don't carry my owner's manual around with me. Second, and more to the point, don't you work in service - shouldn't you know what the lights mean? So finally I actually go through the hassle of telling him which light was on the dash (like counting from your left...). He disappears. Some chick comes on the phone later telling me that she's sure it's just for an oil change. Considering I just had my oil service in late May, and it's early December (and my car is driven maybe once a week) I know it's not an oil change. Thank God I know one or two things about car maintenance before just blindly taking the word of the staff. The next day I call in to read the text off my owner's manual. At other service centers I've been to, they actually like to know what needs to be done, as that is how they schedule their service. I was told that "Oh, I'm sure it just means that you didn't put your gas cap on correctly." Uh. I filled up 2 weeks ago and now this is an issue? Then I'm told that really, they have no idea what's wrong with the car until they pull the codes off of the key - so any time I'm spending on the phone with their haphazard guessing is entirely pointless. Whatever. Appointment is scheduled for the next week and car is garaged until the date of the appointment. The car goes in with my husband. 3 hours later, he sends me a message to tell me that it has a cracked emissions vent and he's being sent home with a loaner (some crappy rental car through Avis) since they do NOT recommend that we keep driving the car since apparently some very bad things could happen. Huh. Good thing I didn't keep driving on it when I was told that it was just a oil change light. I call to figure out what time they are open for me to pick up my car later that week. I'm told that they are open until 6, but they can also leave my keys and paperwork with someone in Sales. Awesome. This is a Thursday and they welcome me to come in the next evening. We end up sitting in traffic for a long time on Friday evening. Knowing that we won't get there until well after 6 (and hopefully before 7), I try calling the Service folks to get make arranagements with Sales. The phone rings, rings... Nothing. I spend over 45 minutes trying maniacally to get in touch with someone who works there - anyone at this point - to get assistance. Nothing. The phone for Sales just rings out. Really - Sales? Don't you people need to sell cars to make money? I turn around and go home. I found out the next morning when I call and end up talking to the same person from Friday that "oh yeah, when I talked to you on Thursday, I forgot that we had our Christmas party on Friday. Oops. Oh, what, there were no phone messages indicating that? Oh." No apology, nothing - and "When are you going to come and get your car, because we've had it for a few days now..." Hello, I tried last night. When I show up, the Service guy tries to convince me that they've actually done me a favor by not charging me for a service that isn't covered under warranty, citing that my warranty period had passed (based on mileage). The only problem with this shameless self-promotion? They had keyed in my mileage wrong at check-in, giving me an extra 10,000 miles. My car was totally still covered under the maintainance warranty. When I challenged the assertion, the guy called me a liar (He actually called me a liar to my face, I'm not making this up.). He was like, "Well, I'll go get your car!" Seriously - bring it. He checks the key again, and "Oops." NEVER AGAIN WILL I STEP FOOT IN THIS PLACE! If you own a Mini, I strongly recommend taking the trek down to Fife for service. I have never had any issues with them. I've always had great customer service from the team here and they've always been knowledgable. Note: I was recently informed that there have been some significant changes to the Service Team (not only the people, but policies I assume) since I was here. If you're in a pinch, the location is a lot more convenient for Seattle-ites, just be cautious before proceeding. read more

I was so excited when Seattle Mini opened because it was difficult to find the time to drive to Fife (where I bought the Mini) for service. I recently made my yearly appointment and went in. First, let me say, I always felt taken care of at Fife. I assumed that customer service level would be the same at Seattle Mini. It was so not! First, I waited easily 15 minutes before I was helped. At the Fife location that never happened, even when they were the only Mini dealership around. When finally they had time to check me in first the guy aggressively tried to sell me a new warranty, which was unwelcome. I told him there was a light burned out and he interrupted me to say that they're so thorough he knows they'll find it on their own. He also asked me the year of my car and I said, "2008". He said, "No it's not...it's a 2007...they probably just told you it's a 2008." I went home and looked at my paperwork and it is written as a 2008 model. I know this is sometimes a fuzzy-ish area but I did not appreciate it at all and don't know if I believe him anyway. When we went out to my car he immediately (while looking at me, not my car) said, "You need new tires." I found that hard to believe since my Mini is rarely driven. So, to prove his point, he looked at my mileage and said, "No, your mileage is typical for it's age and the tires definitely need replacing." I said I'd need to think about when to do that and would make a new appointment when I decided to proceed. The estimate he gave me for this replacement was about $1500 or so - not a small amount. I later had another person look at the tires who told me they were no where near needing replacement. As I waited for the service to be complete, he came by to tell me my oil is leaking and the car needs repairing accordingly. I think this estimate was about $1500 as well. I said I didn't understand that since the car is in the garage at night and there was no oil on the floor. He said the car is holding the oil and it's hidden and hard to get to. I don't honestly know if this is true but I highly doubt it. The oil light never goes on and, again, there is no oil on the garage floor. I asked what would cause that and he said the weather in Seattle. Again, the car is rarely driven and in a garage. That doesn't make sense. I again refused to proceed. At this point all I wanted was my car back and to get out of there. But I was in too far at this point and had to hope they'd at least do what I requested. But of course, they didn't. When I got home I realized the light that I pointed out to them as being burned out was not replaced. I guess it won't be replaced until I find the time to take it to Fife. I will never go to Seattle Mini again. I felt like he saw a woman and figured he could eek the yearly maintenance into a bigger chunk of cash. He then demanded to know if I would give them a 5 out of 5 when asked by their national office about my service. I literally just stared at him in disbelief and he said, "Okay, good!" Idiot. read more

I should begin by making it clear that this review is for my experience at this particular dealership, not the mini brand in general. Mini is a great brand, I love most Mini's I get to drive or ride. But my recent experience of trying to buy a Mini at this dealership was very unpleasant. My friend wanted to buy a pre-owned Mini and we came to this dealer to check out a few candidates. Test drive: the test drive is not bad in general but we could feel that the salesman was impatient. When we were driving the first car (2009) we were told that all of these drove the same. For two pre-owned vehicles I really don't agree with that, conditions may vary and it turned out that way. The first one is very noisy but the second one is much better. After the test drive we found the one we were most happy with and decided to move to the next step, that's when things start to head south. Sales: Very long waits and no clear communication. Salesman is constantly accepts phone calls or leaves his desk in middle of a conversation with us to deal with other customers. They are firm on the price like they don't care whether or not we'll buy at all. I heard Mini dealers are bullish but my interaction with them finally evidenced that this time. I would be caucious to go to this dealership again. read more

I am going to start by saying I love my mini! If I didn't love my mini, I would not have purchased anything from these people. Now that I know there is a better option in Tacoma I will likely just go there next time.. Anyway... Here is how the sale and subsequent service attempts have gone. Pre-Purchase/Test drive: Went and test drove. No real dedicated sales person was available to us and it felt like we were more of a nuisance than customers. Since I was there for the mini, I let it slide and waited a long time for someone to let us test drive. Afterwards we were quickly escorted to a sales table where we were put under a ton of pressure to buy a car. We told him we were not done test driving all the other cars we were interested in and that once we did we would call him either way. Basically there was no service, just pressure. Whatever, they don't make car salesmen jokes for nothing and so we let it go. After test driving all the other cars I just couldn't get over how much I loved the mini and given that they were closer we decided to go back and buy it from them. Purchase: I was very specific in what I wanted and had to be VERY firm with them. They kept wanting to upsell me. Frankly they were very pushy, but again, I wanted a mini and I figured they were just the stereotypical jerky sales guys. When we finally settled on the car and had the price set we were presented with an invoice. Given the hostile negotiations (and the lack of professionalism and what looked like fear in our sales guys eyes when he mentioned his manager) we decided to give it a more thorough look than we usually would and we caught a $700+ error, in their favor of course. They had charged us for something they had said they would waive. Thankfully we caught it and they removed it. Financing: Guy was kinda rude but he got our financing through with relative speed and again, we wanted a mini so it didn't make too much difference to us how nice he was. By now we expected a bit of hostility. Overall the car purchasing experience was the worst I have ever been a part of. This was my 3rd car purchase (5th that I sat through) and really, these guys just aren't professional. Service: Here is where they are really lacking in my opinion. I have called for two separate problems and both have been really bad experiences. First time was a tire light, never heard back although I called about 7 times over the course of a few weeks and left many messages. I finally went to a local repair place and they helped me out. Thankfully the guys were nice and didn't charge me, however, my mini is still under warranty so Mini should be dealing with it, not Jiffy Lube. Second was a strange noise. I called this morning and after a couple of calls and rude receptionists (which by the way has been an issue since before we bought our car) I decided to come to Yelp and see if it was just me being a difficult customer (I can get pretty sensitive about my baby/mini) and I learned it wasn't just me. So I took people's advice and called Tacoma, what a difference!! Someone came on the phone after a minute on hold (don't mind holding btw) and they had heard of the issue in the past and even told me what it could be. They then made me an appointment as soon as possible and since I live far away scheduled me a complimentary loaner so I could get to work on time. As a quick update, as I was writing this I got a call from the service dept. I was actually really excited and thought maybe I was wrong and it would all be ok. They would be just like the people in Tacoma and help me out. Nope... More ineptitude and rudeness followed. However, they did call me back and so I add this here so that the review is accurate. read more

I was so pleased with Seattle Mini. Their service was outstanding from start to finish. From the beginning I worked with Devin Waniger, he was attentive and caring through out the entire process. He kept us informed and wanted to make sure we had the best possible deal. We left the dealership with the largest smiles on our faces, driving our brand new Mini. I highly recommend you use this dealership for your next vehicle. Also, ask for Devin- he'll take great care of you! read more

The service manager contacted me and offered to match the independent shop's estimate. However, I already had gone ahead with the service with the independent shop (Import Doctors). I don't know if the service manager's offer was sincere since it was long enough after my 1 star review that the issue had become moot. However, I am willing to give him the benefit of the doubt and therefore I am amending my review to an average score of 3 stars. That said, people need to know that Mini's are not reliable cars. I have had my Mini for 5 years and have now spent more than $9,000 on unscheduled repairs (things going wrong that are not supposed to). These are not reliable cars people. However, even knowing that, my next car will probably be a Mini. Why? To be honest, they look cool and are fun to drive. If I wanted a reliable car, I would go buy a Honda. I owned a Honda once for 10 years and spent probably less than $1000 on unscheduled repairs. It was also a very boring 10 years of driving. Thus, due to people like me who have been bitten by the Mini bug, I doubt Mini will ever create a more reliable vehicle. They don't need to with "suckers" like myself. read more

Minis are junk. I own one. Constantly breaking down and expensive to fix as they are put together very tight. Also, the service department is so busy that they rush cars through and fail to take the time to review and inspect a vehicle and really take care of the car before something major appears. They are pushing cars there in order to increase profits and make as much money through their service department as possible. They couldn't answer my questions about the car and failed to catch problems with the car when I had it inspected, which ended up costing me more money when the car needed maintenance. read more

Bought a used 2013 Mini Cooper from Seattle Mini this weekend and delighted to report that I had a very pleasant experience with Peter and his team. After almost buying a used Mini Cooper from another dealership that turned out to have a lot of problems when inspected by my mechanic, I was thrilled to find that Seattle Mini were true to their word when they said all their cars are in excellent condition. My mechanic couldn't find any repairs / maintenance needed and said it was like-new condition. I'm writing this review to share my positive experience and help you trust Seattle Mini to sell you a decent car. I'll be happy to recommend them to anyone looking to buy a Mini instead of risking less reputable dealerships. Thanks. read more

Still deciding on this one. I took my 2004 mini cooper S here for a simple oil change but the mechanic accidentally stripped the threading of the oil pan. I have yet to ask them if they are able to re-thread. So far they are wanting $1,700.00 for an oil pan replacement, it is an old car so who knows how many bolts are stuck or what they might encounter. It's had leaks, but wasn't to the point of dripping onto the pavement when parked. I'm not entirely placing blame on the mechanic, it would just be nice if they had a re-threading kit available and we can try that first. I will keep this post updated since I have yet to speak with the Service Manager, I could have misunderstood the conversation and they were simply going over pricing on what the worse outcome for length of labor would be and parts, running into hiccups, ect. I've been around experienced mechanics but have no hands on so my interpretation could be wrong. read more

I dealt with Jay Hammon in the Internet Sales dept. I wanted one particular mini they had on the lot. He reserved a time for me to come in and from beginning to end, this could not have been a more pleasant experience. I walk into car dealers ready to get swindled and wish I were in the dentist chair. To my surprise, my purchase was quick and easy with no pressure and I felt like I got a good deal without having to fight or scream for it. Everyone was kind and courteous and seemed to be happy to be helping me. I even made them stay an hour after closing on a Sunday and I still felt good. I love my Mini and I loved the buying experience here. read more

I bought my beloved blue Mini in January 2008. I love my Mini. As a first time car buyer, I was a little intimidated to walk in and go through the new car process but Jay Hammon made it super easy. There was no pressure, no weird games, just a lot of passion and genuine excitement on his behalf. I would highly recommend him as a knowledgeable and down to earth advisor who actually cares about his clients. I've also had great service every time I bring the car in - very professional and quick. Even the guy who gave me a lift home while my car was getting serviced was really sweet. Overall the people at Seattle mini are great folks to deal with and Mini is just a great product - so I say go for it! :) read more

Edit: After a bit service confusion and a little goof, Richard from Seattle Mini jumped right on my issue and ensured the unknown problem with my car would be fixed. He had me work with Paul in their service department who was awesome as well, he lined me up with an AMAZING brand new loaner car to drive so they could take their time testing and working on my car. Fast forward one week and the issue is completely fixed! They stayed in touch with me every step of the way, calling and texting service updates to keep me informed and up to date. Can't thank you guys enough for all of your care and attention to your customers need a and concerns. Original post: Bought my car here about 2 weeks ago and absolutely loved the experience. Before I purchased, the dealer broke down the features, including a "working" aux/usb input as well as a free warranty. Unfortunately when I drove the car home the aux didn't seem to be working at all and when I received the customer service call to see how the car was going I explained it to the woman who was very apologetic and told me to bring it in and they would take complete care of it. read more

I went to Seattle Mini after speaking to many sales representatives over the phone at Seattle and other mini dealerships.... Even made a couple visits in person. I was on a mission to lease a mini "my first time leasing" having an exact budget in mind as we all do!! I want to say Seattle mini was not pushy at all everyone went out of their way to answer any questions we had, test drive different models on my own, and very accommodating and pleasant to my six year that was stuck car shopping with me ... Once I made my decision our Salesmen Jay and the Sales Manager Alae did everything to help me get me exactly what I wanted within my budget!!! I highly recommend Seattle Mini and working with Jay and Alae! They were exceptional to work with Thank you Seattle Mini! Ashlee read more

I just purchased a new Mini and love it! I looked at many different cars before choosing my new Mini. I looked at Audi, BMW, and Mercedes all of which had terrible customer service. I kind of knew I wanted a Mini, but wanted to rule out the others and am so happy I did. The staff is very nice, and my sales adviser was great to work with. Chuvit is his name, call him. read more

Seattle MINI has always been very good to me. This time I had the opportunity to work with David Wolf. My search for a new MINI began on the Seattle MINI website. I submitted a query about a MINI Convertible and David was quick to respond. Communications via e-mail and phone were always prompt and timely. I appreciated his patience working through my auto needs. When I was finally ready to make a decision, David anticipated my financial requirements and made sure that my MINI met my price point. The entire process took about 1-2 hours to complete and the dealership is always a comfortable/enjoyable place to be. (Free WiFi and beverages helps keep the clients at ease!) After all the paperwork was done, my new MINI was detailed and ready to go! Seattle MINI and David Wolf took the pain of the standard and stressful car purchase process experienced at other dealerships. This has been my third MINI and the second time I've leased a vehicle from Seattle MINI. I will always be loyal to the MINI brand and Seattle MINI. They are highly recommended. Thank you so much! read more

Rick at the the desk is really a good guy and ez to work.The place is very cool to hang out in. They even have 2 computers to work on while you wait. Negatives are the wait time. MAN IT IS LONG and for short stuff. I will give it another chance but after my second hour it really got to be torture. read more

Thanks Chuvit for the awesome buying experience today. If you are looking for a knowledgeable, friendly, and easy to work with salesman we highly recommend him. If you want high pressure - he's not your guy. We've been looking for a safe and sporty small car for our daughter and the 2-door MINI hardtop fit the bill. We went in a couple of weeks ago on a busy Saturday and asked for someone knowledgeable - not the new guy - and met Chuvit. We told him we were looking for something a few years old - he took us out to look at their inventory and for a test drive (if you haven't driven a Mini yet - you should, they're not kidding about the "go-kart handling"!). I really liked that he listened to what we wanted and didn't go into high-pressure mode and didn't try to push us to a new vehicle. Chuvit called us back this week to check in and see if we were still looking and told us he had more used cars available since our last look. We went in today and sure enough he had exactly what we were looking for. Thanks Chuvit and Seattle Mini! read more

I leased a new Mini Paceman on Sunday from Chuvit at Seattle MINI; I can't say enough about my experience and how happy I am with my purchase. Car buying is not like it used to be and Seattle MINI can back it up. Obviously I was a little apprehensive at first but our salesperson, Chuvit, was easy going and asked all the right questions; he earned my business in about an hour. I browsed their inventory online before stopping by Sunday afternoon. My partner and I went for a 20 minute test drive with Chuvit. He then offered to put us on a demo permit so we could drive the Paceman by ourselves and talk in private. On return, we all agreed to sit down look at the numbers. Here is how the "negotiation" went: I told Chuvit I was comfortable paying $XXX per month with $XXXX down. He took my personal information and the deal to his manager. Chuvit returned about ten minutes later and we were within a few dollars of our goal; we shook hands and that was it! We didn't go back and forth. He didn't ask for more money. We made a fair deal and I think we were both very happy. A few extra notes on my experience: Seattle MINI doesn't put front license frames on their new cars so my MINI gets to keep its smiley face (car people will be happy about this). Our finance manager, Glen, was quite funny and very professional. Not once did I feel like we were renegotiating our deal though Glen showed us a few products and changed our mileage allowance as asked. My Paceman was washed and ready to go with a full tank of gas in about a half hour. I met their Shop Foreman a couple days later to discuss a concern I had with the vehicle. Eldridge road tested the car with me and put my mind at ease by answering all my questions. Finally: though I'm keeping my beloved SAAB I feel like the MINI is a perfect compliment to its quirkiness and happy-go-lucky attitude. Like MINI says, "a car that inspires you is not normal." Call me re-inspired ;-) Thank you Chuvit... thank you Seattle MINI. read more

Love this place! Everyone that works there take care of you and makes you feel that your Mini is the most important part of their day. Jennie in Service and her boss Jon are the best! I can count on them to be honest in the assessment of my car and their technicians do fantastic work. Thank you Seattle Mini!! read more