WORST. CUSTOMER SERVICE. ON. THE. PLANET. They couldnt get a $36 charge through my bank after 2 yrs and countless previous rental charges that had gone through. Instead of a notification EMAIL OR CALL... I ended up with a block on my account! THAT WAS THE NOTIFICATION! Called out to customer service 3 times over 5 days and all they tell me is the things they cannot do. . They have no interest or ability to do any service recovery. After 5 days and 3 calls to car2go....I give up on car sharing and will be buying a car! read more

These guys are great. I've been using them from day 1. The cars, although getting a little better (the newer Smarts) are ridiculous but they do what their supposed to do. Get you around. I've gotten cars with damage and they were totally easy to deal with. Never been incorrectly billed, have taken advantage of a number of their specials and even kept one for most of the day. I live on Vashon so I wish the reservation time would be longer, I'd even be willing to pay. There isn't a way to do that though. read more

Disclaimer: this service doesn't work... At least not for me. I have used (attempted) this app three times. All three times I couldn't get into the car. The first two, I had some spare time so I called customer service who spent 15 minutes on the phone with me and finally got me in. The last time I was in a hurry and couldn't do that, ended up getting an uber, and was ultimately late because of the failure of Car2Go to actually work. 3 attempts 3 fails. Moving to Zipcar. See ya read more

I started out with Flexcar, went to Zipcar, and now am with Car2go. What can I say except being able to leave the car at your destination is one of the better things I have seen in this type of service. I love to bike, bus, walk and, car2go and with a multimodal mindset you will find this service useful to meet certain needs. read more

I USED to use car2go when I was in a hurry and needed to get somewhere faster than the bus. However, on THREE separate occasions there was an error between the car and my card and car2go continued to charge me long after I had left the car. So each time I spent about half an hour on the phone with a car2go technician. They did not offer to refund me even though I (politely) pointed out the absurdity of my situation. It would have been cheaper and faster to take the bus anyway. I will not be using car2go anymore. read more

I've been a Car2Go user for a while and used to be a big advocate. It's a neat service. With that said, I think I will use a taxi from here on out and would advise you to do the same if you want to avoid losing hours of your time dealing with glitches. Background: There was supposedly a, partial interruption to their service. which resulted in me being unable to park their car. I had a trip that was about 40 minutes and then spent over an hour attempting to the park the car. After being on hold for 30 minutes, my girlfriend riding shotgun was pleading with me to just abandon the car. I was finally connected with a person when my phone ran out of minutes. This resulted in my waiting on hold for about another 20 minutes only to get their voicemail, calling back and waiting on hold about another 20 minutes before finally getting a person. At this point I had decided to park the car in an entirely different part of the city, requiring me to bus or walk back to where I needed to be. The Result: Car2go decided not to charge me for the time that the car was checked out while I was trying to park it, a no brainer. They also offered me 30 minutes of free drive time. This is totally inappropriate for the situation. - both my girlfriend and I lost about an hour just trying to park the car - the customer service process was *terrible* - we were both extremely late - the hold time used all my phone minutes - I wasted time later walking back to where I needed to be (about another 40 minutes) - and all of this was because I did the right thing by not abandoning the car 30 minutes of free drive time compared to over 2 hours of lost time seems ridiculous. Furthermore, I only get that if I use there service again. They were not willing to actually refund my card for the trip that I took. To be clear, this is what they do for a customer that does the right thing and doesn't abandon the car. Also, this is clearly not just an isolated glitch. If you read through the other reviews, the same thing has happened for other people. read more

The customer service is non-existent, hence the one star rating. I've emailed car2go regarding two incidents. The first incident, they responded after several days. The second incident, I emailed them twice and they never responded. Is that any way to treat your valued customers? It's 2013 -- haven't you figured out the basics of how to provide customer service? Is it wrong for your customers to expect responses to emails sent? I really hope car2go reads this and gets their act together when it comes to customer service. For now, I'll keep using the service. But don't expect to hear from them if you ever need to get in touch. read more

DO NOT USE THIS SERVICE!!! The app is so beyond hard to navigate, and lets not forget to mention, the horrible customer service! The customer service reps were so disrespectful. They can never seem to help with any of my problems. read more

I used to really love car2go, especially after they expanded their home area to my part of town. But I'm finally giving up on them because for the past month, every time I get to a car I have reserved, the app says it can't find the car. When I am standing in front of it! It will disappear from the app and I am basically screwed. I've called customer service and it took forever just to talk to someone. And once I did, it took 20 minutes to fix and they didn't even offer free minutes to the ride for all the hassle. And not to mention when you can't end the ride for one reason or another. I've also emailed them before and never heard back. I've asked for a new card and never heard back. Now I'm just sticking with Uber, Lyft, and buses until Seattle gets another ride sharing company. I'm seriously done wasting my time on a service that is going downhill this rapidly. read more

I've been using car2go for several months. I've had 2 experiences where there was an issue with the car. During both experiences I've had amazing customer experience. I've tweeted at them and gotten phone calls to trouble shoot the problem, and also gotten calls from them when I didn't realize the car didn't lock. Both times I've gotten credit from the company and an extremely friendly/patient employee to help me out. Their customer service is awesome and I love using the service. read more

Used (tried to use) Car2Go for ~1 week during a trip to Seattle. Smart car should not have been street legal - it was unable to surmount a hill in downtown Seattle and began rolling backwards before I was able to turn around to avoid an accident. Worst experience was the Mercedes SUV which got a flat on the highway, forcing pull over to the shoulder. Car2Go support was absolutely useless, and told me to abandon the car and walk back to my hotel in Seattle, roughly 45 minutes by car. I was still on the highway at this point, so I had to walk off the highway via an exit, and ended up taking a ride share back downtown. Support finally promised to refund me for both the ride share and my trip. More than one month later, Car2Go only refunded me for a portion of my ride share and deposited 20 minutes of pity credit into my account in lieu of refunding my rental. Would absolutely not recommend using Car2Go to any potential customer. read more

I have a big rave for car2go customer service and my fellow car2go'ers. Saturday, I left my house keys in a car2go and didn't realize it for a couple of hours. The main car2go customer service was helpful -- I didn't want to chase car2go's in other car2go's all night so he suggested I call the Seattle office on Monday which I did. The super awesome friendly customer service guy tracked down my car and then went and got my keys from it on his lunch break -- that is AMAZING customer service and extremely exemplary humanness. Also huge thanks to the car2go'er who took the time to report the keys and sweetly wrap them up and tuck them safely away. The whole thing made my week. Thanks M! You rock. And car2go has firmly taken 1st place on my list of car alternatives in Seattle -- you know who you are, #2, gauntlet thrown. Being carless in Seattle is a challenge. car2go makes it better. read more

Issues with my rentals have gone from feeling like they have poor customer service to feeling like they are completely dishonest. 90% of my rentals have significant body damage that I have to report and you can't report it until you have rented the car meaning that I am spending minutes reporting them. The app is slow to unlock/lock/report damages and I am certain I spend an additional 5 minutes of rental on this. That may not sound like a lot but and additional $2.50 is a lot for short trips in addition to a waste of time for me. Then, once I get in the interior, I am usually spending a few minutes to adjust the seat and mirrors because apparently only giant people ever rent before me. Now add in that nearly all of them stink. They are rarely in convenient areas for me and the ones nearby usually don't have gas. At 10%? What a joke. I don't want to spend the time to refuel and then go through the hassle of a long wait with customer service and submitting for reimbursement. So where does the dishonesty come in? Only one time in all of my rentals have damages already been reported. They know that you have to report it, so they are clearly okay with us spending time to do so. Additionally, like other reviewers have said, they often stink terribly and it's a royal pain to switch cars. My friend reported a car as smelling terribly and smoke filled. They stopped his rental for him and said they would take it out of service but I pulled it up half an hour later and it was still showing available. They know people will either accept it or just pay the few minutes they rented and go get another. I can Uber for less and not have to look for parking. Zipcar is cheaper and the cars are better maintained. read more

I am updating my review for car2go because, in all fairness, things have improved enormously since this time last year. No more phantom cars downtown and no more issues starting/ending trips. I haven't had to call customer service in forever so no idea if that has improved but as of this moment I am a happy customer. Knocking one star off because it can be a bit hard to find a car at busy times. Otherwise, love this convenient way to zip around the city! read more

Totally hit or miss. I call to complain about "missing" cars at least once a week. I work downtown and people constantly park cars in paid lots. Those pop up on radar and I can spend the 30 min reservation time searching for the mystery car. I've missed a few appointments due to this. Sometimes they throw some free minutes my way. Sometimes they barely apologize. When not traveling during rush hour I find car2go easy and much more reliable. read more

It took over 45 minutes for Car2go to unlock a car at 4:30 pm on a Tuesday afternoon. After waiting on hold for 15 minutes, my call was directed to their voicemail!! Infuriating. Then I finally saved my place in the queue and proceeded to wait another 25 minutes for a call back. NOT WORTH IT! I'll take an Uber/Lyft the next time. read more

It's extremely convenient and I prefer it over taking a bus for trips to Capitol Hill or Fremont. There's no monthly fee; just having the card means you have an additional transportation option. I do wish there's more variety of cars though; the Smartcars don't drive very well. One complaint: the navigation screen is extremely bright at night and there seems to be no way to turn it off. Any tips? read more

A service that allows you to park a car illegally in partnership with the city of Seattle. Today I found out the hard way. On my way out of the driveway I found a car2go parked and blocking my only exit. After numerous calls to customer service I was told a technician would come and move the car. No timeline or any update just that it would be taken care of. When I asked if they could unlock it for me they noted you need a valid account. When I asked to sign up they mentioned the process takes 2 days. Call after call they mentioned their partnership with the city and it would take as long as it takes. read more

car2go Seattle - When a car2go blocks your driveway, let the wait begin. Don't bother calling customer service just call the tow truck. - Car Rental Near Me - Seattle, Washington

They've been going downhill for years now, and as far as I'm concerned have hit rock bottom. I can't even use their service. The app is showing some error charging my card - even though I put in the new card, and later deleted & re-entered that card, and sent them 2 emails, but can't ever get through on the phone. I've been trying for over a week! So basically their app/website is so buggy it won't even work for me, and their customer service is so unreliable & unresponsive, I can't get it fix. This is a total fail. Also they got rid of the SmartCars a long time ago, so all their cars are the expensive ones now. read more

Can't give a zero. Some cars smell of smoke and if u r unlucky and u get one of those and then wanna switch to another car they will still charge you for the switch. If u take a car that needs fuel they tell u to fuel the car and send them the receipt but they never reimburse u for it. Calling them is useless as they put u on hold for hours and Emailing them is not any better. I suggest ReachNow if u want a car in Seattle. read more

Don't rent a car2go. It's just simply not worth it. The directions about where you can park are very confusing so... watch out!!! You'll pay for it. My story is this. On November 6th, I ended up parking in a 1 hour (not 2 hour or more) parking spot accidentally directly behind another car2go while a parking attendant smiled at me. On December 12th, I get an email from car2go telling me I parked illegally and that they have passed responsibility for the overdue parking ticket on to me. Oh great - thanks... now a LATE parking ticket is in my name. Their instructions are to: TO WAIVE CITY FEES In order to waive late fees, we recommend paying the ticket over the phone. The number to the municipal court is (206) 684-5600 - SELECT THE OPTION FOR NOT KNOWING YOUR CITATION NUMBER IN ORDER TO SPEAK WITH A LIVE PERSON. Explain that you are a car2go customer and wish to waive the late fees. The City of Seattle will waive default fines for car2go customers due to the amount of time it takes for tickets to be received and transferred. You still need to respond to the citation in a timely manner. I did call and in order for the city to waive the fees, they charge an additional $4 processing fee. To make matters better?? Car2go charge you $25 for processing the ticket too. For a 6 minute journey - this car2go trip cost me $78 and 20 minutes on hold with the city parking ticket line. Needless to say - I have cancelled my account. Zipcar, Lyft and the bus are better options. read more

I'm completely surprised at their ineptitude, actually. Car2go's communication is appalling. For some reason, they couldn't verify my CO driver's license. Ok. I get it. Dashes and digits and such. But they locked my account without letting me know that there was a problem. So I'm standing there at one of their tiny dweeb-mobiles in the rain with my thumb in my a** and somewhere to be. Then, I had to spend numerous half hours on the phone with their national customer service reps (who were very friendly and apologetic), only to discover that nothing could be done until the local office got their act together. Thing is, the local office keeps banker's hours (so don't expect to get anywhere on a Saturday. Literally). and didn't get back to me for a week. They finally let me know they figured things out three days after I figured it out on my own by testing the app. I've used a car once since I began this ordeal a month ago. It was fine, but I have little faith in car2go's ability to resolve disputes over things like mileage and money given their sad initial customer service demonstration. We'll see. I just hope it will actually "do in a pinch" like everyone keeps saying it will. read more

Customer service is lacking. They take forever to respond. Its ridiculous. Reachnow is way better option. And way nicer maintained. Car2go cars are poorly kept up and always out of gas read more

I lived in seattle for a few months (had lived there prior) and decided to reactivate my account.. In the couple months of using it.. I spent more time on the roadside on hold than I did actually driving the cars. My constant troubles with not being able to access cars and then canceling the reservation with then dealing with the app saying I still had a reservation.. The person on the phone each time seemed to always be friendly enough (hence my 2 stars) but ten minutes here and ten minutes there of free drive time does not excuse the fact there is an issue and it wasn't being resolved. People use this service for CONVENIENCE. I ended up buying a car because that is just more reliable. Thanks for nothing car2go read more

car2go is amazing. Yes, there can be problems. Have you ever given them a call about them? Because if you do, you will receive superior customer service. I have had many instances of reservations that weren't where they were supposed to be. Every time, an understanding representative offered me credit. I also had a problem with multiple tickets incurred in one spot--if you've ever received a ticket from car2go, you know that it takes over a MONTH to receive a notification. I received 10 tickets from car2go, a month after parking in a spot I thought was legal. If I had known it was an illegal spot (a.k.a., received the tickets immediately like a normal driver, as opposed to getting them a month after the fact with car2go), I would have stopped parking there as soon as I received a ticket. I called Uli at car2go Seattle and without hesitation, he reimbursed me over $300 in car2go fees. No speaking to managers, no runaround. Done and done. There are hiccups, sure. But call them and let them know. Their superior customer service will get things done. Or at least, make the situation better. Despite several problems, I will continue to be a loyal car2go customer. They are a true example of great customer service. read more

I don't think I'll want to use Car2Go again as long as there is ANY alternative. I've had problems more than once with their cars not working, not being able to reserve, and the latest complete hassle did it for me. I spent an hour trying to get a Car2Go home because my usual ride home was not available when I was leaving work a bit early to get home in time for a phone conference. He would have been available in 30 minutes or so, but not in time for the conference. Turns out, I should have had him come get me anyway and risk being late for the conference. I was having trouble finding and reserving a car. Car2Go ended up disconnecting our long call where they were trying to get my reservation for a not so nearby car and then having to "reboot" the car several times when it would not unlock after scanning my card. Meanwhile, everytime the car would come available after a reboot, someone would snatch it up in a reservation before they would even get a chance to tell me to try scanning my card again. I'm standing there for 45 minutes, fending off folks jumping on reservation by explaining that customer service has been trying to get the car unlocked for me for quite a while. While I was speaking with one of these poor folks, customer (non)service hung up on me, discarding me as too much of a hassle. In the end, I asked my ride to come and get me and spent the 15 minutes waiting for him resetting my password on Car2Go... again. He finally picked me up at 4:41pm, an hour after I started. It normally takes 10-15 minutes by car and 43 minutes by bus to get home. Taking all of this in perspective, Car2Go is NOT a good value. I got an email the next day apologizing and granting me 15 whole minutes of Car2Go time for my hour long ordeal. It is good for a whole 45 days! Whoo hoo!... NOT! I'd say that Car2Go has severe "disconnect" with their customers. PUN INTENDED read more

I was with Zipcar for a couple of years but cancelled because wasn't using enough and having to park in same spot as pickup was a hassle. Car2Go seemed like a better fit for me for occasional use. There was some confusion during the signup process but overall I've been pleased with the few times I've used the service. Reservation via the app and checking out the vehicles have worked fine for me. Haven't really had to speak with customer service so can't comment on that. The drive itself is a bit unnerving on the highway because these cars are very small and light...they also are a bit jumpy with the acceleration. Wish there were a few more in West Seattle and expanding into some of the nearby areas like Burien would be nice too. Overall, I'm pleased with Car2Go. read more

Great for making an airport run. HOWEVER, the refueling now is ridiculous. You have to pay for the gas and you are credited with minutes..NOT a real credit on your card. Then those credited minutes have to be used in a certain time period. LAME! When are you getting the NEW Smart Cars. The ones you have now are tired, dirty and often banged up. There is MUCH room for improvement in cleaning the cars and keeping them gassed up. One of the main reasons for using this service is so that you don't have to take care of fueling and cleaning, etc. You get in these cars and they are a mess inside and out. It could be a LOT better. read more

Have been a member of car to go for a couple of years and until just recently have been quite happy with them so much so that I got rid of my personal car. Then they got rid of all their smart cars an moved to the Mercedes Benz with very small doors. Great car unless you are disabled! You guessed it, can't fold up enough to get in. Have called to complain but they have no intention getting anything larger so I am just shit out of luck. read more

I've deleted my old one-star review that I wrote in a fit of frustration when I had a billing issue. They were eventually able to help me resolve said issue, and since then, it's been smooth sailing. The very idea of owning a car in Seattle makes me break out in a cold sweat: the traffic; the parking costs; insurance & (until very recently) insane gas prices -- I just can't deal with it. Not in a city where I can easily hop on the bus to work. There are times, though, when I really just need to get somewhere, and that's where Car2Go comes in. The updated app is easy to use, no technical issues with the cars connecting to my account, and plenty of cars in my area. I use the service daily and really love it, despite my few billing bumps at the beginning. I'd also add that their social media people do a really good job (do these guys ever sleep??) and are quick to answer questions and keep users up to date. I also really appreciate that C2G has, in the one time I've seen an outage with the app, taken responsibility by crediting free driving time. Similarly, I've had inordinately long hold times when I've called (this should absolutely be improved, by the way) but they credited me my wait time in free driving time. In short, great company, great service, and the improvements I've seen in the last several months are great. Onward and upward, Car2Go. Nice work. read more

I'm fortunate that I have not had any of the customer service woes that I read on this site. In fact, the three times I have had to interact with them, it was totally great service. Recently, my credit card was stolen. So a trip I used and did not get paid for (because I forgot to update my card info) caused my account to be suspended and an email saying they would charge me $25. But after a quick call with an agent, we got the card info updated and she told me there would be no charge. My service was immediately restored. I don't use the service often...once or twice a month...and it's typically when I'm too lazy to walk the mile home or it's raining and I just want to get home dry. The radar feature usually helps me find a car since I don't usually use the service to get somewhere at a given time. All in all, I like the service. 4 start because those go-cart cars are pretty awful. But what do you expect for this price? Much cheaper than all the other services, at least for how I use shared transportation. read more

Car 2 go has left a vehicle in front of my house denying me, a retired senior without a driveway, a place to park. The response to my email was we will respond in 3-6 business days, the response to my call was we will report it. Poor customer response read more

I had been overall pretty satisfied with my Car2Go membership but I have not been a regular user, which has resulted in some problems because there are a lot of ways you can get tripped up if you aren't familiar with the system through regular use. But it came in handy during some urgent situations and I was grateful for that. However, I was thrilled when I found out that they could now go to the airport. And after my first airport trip I was initially very happy. Then I checked my account and found the following- 1. The Car2Go I picked up was out of gas, so I checked the FAQs and it said to put some gas in the car and your account would be credited. So I did, assuming that the account would be credited in funds since it wasn't specific. It took two weeks for the credit to be applied and it was in minutes with a 45-day expiration, not in dollars. The FAQ now seems to have been changed to state that minutes are applied, but when I checked, this was not the case. My customer service inquiry about this has not been answered. 2. When I returned, I flew in to Sea-Tac on Dec. 27th, picked up a Car2Go, and headed home. When I next checked my account they had recorded that I started my trip on the 26th (impossible since I wasn't even in Seattle on that date) and thus had charged me for over 24 hours of use. It took over a week with email and two calls to customer service to get this resolved and when they did, they marked it as a "failure to end the trip properly." No, I ended the trip correctly - own up to whatever software issues caused your system to incorrectly record my start date. 3. I just found a random charge on my account for Jan. 6 for airport parking fees. Since I haven't been near the airport for two weeks, I have no idea what this could be for. Looks like another round of emails and calls. I had been planning to use them again for future airport trips but am now very leery. The convenience is not worth it if you have to spend hours fighting bogus charges. TL:DR - check your statements carefully for bogus charges and be prepared to document your usage. read more

After reading the complains from many other reviewers, I'm surprised by some of the responses. Obviously its a car share program and an option that can function in tandem with other forms of public or creative transportation, but it cannot be something that serves as a guarantee every time you want to use it. Since I understand that component, I think Car2Go is great. I'm not willing to buy a car, and it supplements my other transportation options beautifully (mainly bus, bike, and Zipcar). I also LOVE the one-way trip option, which at times is SO much more convenient than the return-trip function of other car share companies. Also, when I have had a couple of issues (i.e. service going down, being unable to park the car due to service interruption, etc.), I have received the BEST customer service that I have ever experienced. Not only did Car2Go refund payments during those issues, but they also credited me with free minutes when I have had a significant issue. If anything else, Car2Go has a wonderful customer service model and they seem to be willing to recognize when things go wrong and make accomodations. Thats all anyone could ask for, especially in a world where its important to take things in stride and be flexible! read more

Car2go has unacceptable customer service. I've used Car2Go and Reachnow extensively. Until the last few weeks Car2Go has been my strong preference: it's faster and easier to use their cars that the pretty horrible system Reachnow uses. Sadly those days seem to be over. My wife tried activate her account, and somehow Car2Go ended up putting her drivers license on my account. Now they want me to 'appear in person' in their office during 'office hours'. They've failed to respond to my request for a phone call with the team who can do anything for over 10 days. What a shit show. read more

Thank god! Car2go has finally arrived in Seattle! And just in time too, my car just weezed her last weeze and putted her last put, Wanda was a good car but it was time to put her out of her misery.... This service would have gotten five stars accept for two tiny problems: 1.) There are no "car2go only" spots in downtown. WHAT?!? I know right, car2go doesn't have its "car2go only" spots in the hardest downtown area to park in. Anyone who tries to park down there is going to have a parking ticket or tow fee in no time at all. Please get us some sort of car2go safety zone. I'm actually scared of parking in downtown. 2.) I found my self at the car2go opening day event thing. The free food was fantastic! The view was fantastic! The cars.... fantastic! You know what wasn't, JOSH or JOHN or whatever started with a "J" - he was the chubby guy. Anyway the guy was a jerk. You think that on opening day car2go would want to put it's best people out to promote the company. This guy didn't know ANYTHING about car2go. I knew more than him and he got upset with me because of it. He had a terrible attitude and he was constantly talking down and yelling at his employees (which cool dude, some people need to be set straight, but go do it at your office. Not in public.) Apparently this guy is in charge of all the cars, so I imagine something terrible will inevitable happen. Aaannnndddd..... I went totally out of my way to create a yelp account to praise two awesome people I met at the party: NICK (?) and KIM 1.) KIM was amazing. She was so nice and helpful. She apparently just got this job, yet she knew all the ins and outs of car2go. Like I said, she was very helpful too, she made signing up a breeze. 2.) NICK (?) was the California guy at the event- he fixes all the cars or something when they break. Anyway, this guy was seriously freaking cool. The guy was totally stoked for the opening of car2go and was incredibly helpful. He showed me the "C2G" app (to find cars with) which is 10X better than the crappy car2go free app. He showed me I could even reserve cars for up to 15 minutes (who knew!). This guy was just a plethora of knowledge: everything from how to sign up, liking the Facebook page to find marketing events where you can "win" minutes, better explaining how to fill the car with gas, parking rules, and he said you can use the car2go card in any of the American cities! Between KIM and NICK I am ready to take on Seattle on car2go at a time! HUZZAH! read more

I have called twice now to have a car2go removed from in front of our house. It has been there for four days. I have a special needs daughter that needs to be able to walk short distances. I would never use this company if it was the last car sharing on earth. When I spoke with the call taker, it sounds like people complain about cars left in neighborhoods all the time. Unhappy...I would rather not leave any star but I can't post review if you don't choose one.. read more

I loved car2go initially. It provided a relatively cheap way to get around the city without paying for expensive Ubers. However, the last few months I've noticed an increase of cars smelling like marijuana and cigarette smoke. Probably my biggest issue is that I was recently charged for a parking ticket that I know full well was given arbitrarily by the City of Seattle. Car2Go was aggressive about it, charged me a $30 fee (which was later revoked after I complained), and told me at this point my ticket may have a late fee charged by the courts. This is absolutely ridiculous and a showing of poor customer service. I am unsure what this company has done to irritate the city but trust me using their service is not worth the headache. When I threatened to cancel my account, they did not even have the decency to respond and just closed my account. I regularly spend the sum of a car payment on this service and they were fine letting me go. Poor business judgment in my opinion. Seemingly, they care nothing for the customers since they are essentially the only carshare game in town. BEWARE BEWARE BEWARE! read more

Still with some caveats, the network has been more stable and I haven't had issues reserving and checking-in to the fleet lately. With enough time, I'll have the confidence to rate them higher, I appreciate their availability and locations and hope they have their growing pains worked out. read more

LOVE LOVE LOVE this service. We're trying to reduce the cars in our family, hopefully getting down to one car, a bicycle, two transit passes, a Radio Flyer wagon and Car2Go. The cars themselves are so-so. The suspension sucks. They handle poorly. The acceleration is more like a lurch. I've taken one on I5 once and I' think I'll avoid doing that again, at all costs. The car kept trying to stay in the freeway road grooves and was resistant to the direction I was giving it via the steering wheel. Having said that, it's so damned convenient, especially with the app. And I'm always amazed that once I'm done with my trip and park the car, it's gone within one-half hour by the next user. Kudos to the City of Seattle for modifying whatever permits had to be changed to be able to park Car2Go cars in metered parking spots. I'm sure that was painful. Seattle hates changing street use. It is not cheap, but that doesn't bother me. I don't use it often, but when I do, I'm oh-so-happy it's there. Today I noticed there were some scratches on the back fender, so when I got in the car I indicated that there were some problems. The car called customer service and all the sudden I was having a conversation with God. Well, perhaps it wasn't God, but it was a disembodied voice coming from I-don't-know-where. Eerie. read more