I have used Car2Go since it was first offered in Seattle. I will continue to use them, although they have some major issues that need to be resolved when it comes to billing. First, to respond to some of the mis-informed 1-star reviews below: If you're smart, the app works fine 95% of the time. Those who are complaining about cars disappearing don't have much of a case; that's NOT a bug, it's a matter of dozens of people staring at the app waiting for a car to appear, and once it does, it gets snatched up immediately. This happens downtown and in Queen Anne a lot and you just have to deal with it or have faster fingers when trying to reserve it. Secondly, I have always gotten free credit if my car does not connect properly. This has happened maybe 10 times in the years that I've been using the service, in all parts of the city, and the customer service reps always respond helpfully and patiently. OK, now my beef: In this day and age it is baffling that they don't have a better billing system. When using Uber and Lyft and countless other transportation options, the invoice is charged immediately, right then and there, or at least very shortly thereafter. And, if a charge declines, they do not let you use the service until it has been paid for. This prevents customers from wracking up huge outstanding balances they have to spend weeks paying off. Why doesn't Car2Go have this? Why do they collect trips and then charge them at seemingly random days and times? Here is what happens almost on a monthly basis with my account: I commute using Car2Go, so we're talking a minimum of 10 trips per week. They call me a "heavy user". :) Every few weeks I will get an email that says a charge has not gone through on my account. This could be for trip that happened yesterday or perhaps a week ago (it's always very unclear). This usually happens right before my direct deposit goes through, so I think, "OK cool, no worries, the deposit will go through in a day or so and all will be well". Meanwhile, I have two or three trips outstanding. Often, one or two of those trips will clear my account once I get paid, and then, randomly, they will lock my account AFTER successfully charging me for outstanding invoices. I have no idea why they do this and it always takes days (sometimes a week) to get them to re-try the transactions. This is incredibly bad business and really frustrating. The customer service staff should be empowered to run payments through immediately on the phone to clear up past debts instead of having to wait for the broken billing system to try it again "in a few days". If it wasn't for this horrific way of charging people, Car2Go would get a shining 5 stars from me, but I just can't endorse the way they screw around with their customers' finances. This should be priority #1 in their corporate meetings. It NEEDS to be corrected, and quickly. read more

While visiting Portland, Car2Go was a super convenient way to get around. The app was very helpful and easy to use for locating and reserving vehicles. Yep, Car2Go is super neato.... that is until you have to deal with their customer service. They suspended my account without any warning when we needed their services the most and it was a nightmare to try to sort out. It was our last day in Portland and we were heading to Seattle with all our bags on hand. We were relying on Car2Go to get us to the Bolt Bus station downtown and to help us get around Seattle. I received an email that told me that my account had been suspended (the letter did not say why). I look into my account online and found out that the credit card that I had on file with Car2go was a canceled card and had not been updated with my new card. I was told by a rep that they had tried to charge my card three times and after the third time they suspended my account. However, they never tried to contact me before suspending my account... they did so without warning. It would have been an easy fix if I had gotten an email telling me that they were having problems charging my bill. They were able to email me when my account was suspended so why couldn't they email me when they were unable to charge my credit card? So, of course I updated my credit card immediately. The first representative said my account should be activated after they are able to successfully charge my card which should be by midnight that day. Awesome, so we should be able to use Car2go for the rest of our travels right? Nope. I call the next day and the next representative tells me it should take about 2-3 days. Three days later I call and another representative tells me it takes about SEVEN DAYS. WHAT THE?! I even asked the rep why they don't give any sort of warning that an account is going to be suspended due to this situation and they said, "That is not our responsibility". ...sigh... At the end of the day, I've learned that Car2go is simply unreliable if they continue to operate like this. Think twice before you consider making them your primary method of transportation--- traveling or otherwise! read more

I have called twice now to have a car2go removed from in front of our house. It has been there for four days. I have a special needs daughter that needs to be able to walk short distances. I would never use this company if it was the last car sharing on earth. When I spoke with the call taker, it sounds like people complain about cars left in neighborhoods all the time. Unhappy...I would rather not leave any star but I can't post review if you don't choose one.. read more

I have been using car2go for LESS than a month and have had: 1. cars unable to connect when first scanning my card, so I am unable to get into the vehicle. When this happens during rush hour, by the time I realize I'm not getting into this car (that I've probably walked 10 blocks to get to) there are zero cars left in the area, I've wasted 30 minutes and end up having to get an Uber anyways. This has happened multiple times. 2. cars unable to connect after parking, so I have to PAY to be locked in to a vehicle that won't allow me to complete the trip while I continue driving around looking for another spot that maybe the car will be able to connect to the server in. This has happened multiple times. 3. cars disappear on me after making a reservation. This has happened multiple times. 4. a customer service representative "guarantee" that I will be given 20 free minutes as compensation for being locked out of a car and spending 20 minutes on hold while they failed to reboot the car and I am standing on a poorly lit street surrounded by used hypodermic needles - and those minutes have taken a WEEK to show up in my account. For a service that is SO connected it has scanners and systems sending information instantaneously, it should not be that hard to get minutes credited to someones account in a more reasonable amount of time. At this point, the minutes are only useful to me if I choose to use their service again - which is unlikely. 5. been charged TWICE for the initial sign up fee. Their pricing is also very deceptive in the app - they give you a $ amount - PRE TAX - but it doesn't tell you that this amount is pre tax unless you actually click in to the individual charge. So you think your trip only cost $8 but you're really going to be charged more like $10. How hard is it to add a little mathematic equation to your code that calculates tax into your app? Not worth it - just take Uber or Lyft. At least then you don't have to walk all over town to get a car, you don't have to drive a shitty little smart car, you're not at the mercy of your fellow commuters for car availability, and it'll cost you less. read more

Just got another parking ticket for parking downtown in a poorly signed, construction-ridden location near my work. Seriously!? Where TF am I supposed to park? I realize this is a city issue, but Car2go has to get it right for its customers. Rent a lot downtown so people can park in a "Car2go area." I'll take the hit on the parking citation this time, but I encourage you to be careful if you park anywhere downtown using this service. Even if you think you're parking in a legitimate spot, you're likely offending a rule. On the other hand, not a bad option if you're parking north or south of Seattle (provided you are parking in bounds). Alternatives include Uber, the bus, a buddy, (your own car?) and your feet. read more

All the cars airbag lights are on? Sent an email to the help link on the website and have not heard back.... Cost of driving adds up fast and billing is sporadic.... Other than that the service and cars are very cool. Nothing like driving an automatic smart car that shifts like a drunk driving a manual transmission. read more

I loved car2go initially. It provided a relatively cheap way to get around the city without paying for expensive Ubers. However, the last few months I've noticed an increase of cars smelling like marijuana and cigarette smoke. Probably my biggest issue is that I was recently charged for a parking ticket that I know full well was given arbitrarily by the City of Seattle. Car2Go was aggressive about it, charged me a $30 fee (which was later revoked after I complained), and told me at this point my ticket may have a late fee charged by the courts. This is absolutely ridiculous and a showing of poor customer service. I am unsure what this company has done to irritate the city but trust me using their service is not worth the headache. When I threatened to cancel my account, they did not even have the decency to respond and just closed my account. I regularly spend the sum of a car payment on this service and they were fine letting me go. Poor business judgment in my opinion. Seemingly, they care nothing for the customers since they are essentially the only carshare game in town. BEWARE BEWARE BEWARE! read more

Love the service! They just need to add more cars to get 5 stars. App works great. I love driving the wonky little cars. People actually wave at me for some strange reason. read more

I'm surprised at the number of negative reviews here. Perhaps it's just based on level of expectation, or wrong "use case", or ... who knows. I've been a member for about a month now, and every time I've needed to use a car2go, the process has worked flawlessly, whether just walking up to a random vehicle, or using the Android app to reserve a car in advance. car2go excels at what I think it was meant to: one. way. trips. Recommended. read more

I love the concept, but the price doubled in one year from .17 to .39 per minute, in doing the math it ended up costing more than a cab in most situations. Living downtown it also became difficult to find cars in the evening as they are used for commuter cars by so many people in outlying neighborhoods. And lastly, they kept adding surcharges that made it cheaper to use a daily car rental from Enterprise than use their car for an afternoon. Sorry, so fun for the first year, but the honeymoon is over. read more

They're... alright. I've been using Car2go for several months now, and by and large, it's been a good experience - in the 4-5 star range, really. The last month or two, however, there's been such a consistent issue with the cars being unable to connect to server for parking and/or rental that it's become highly unreliable. It's to the point where I've started adding 15 minutes to my morning commute so that, when/if the car can't end its trip, I'm not late for work. This last week, I got to work 15 minutes early, sat on hold for 30 minutes, and ended up being 15 minutes late to work by the time it was done. Sure, customer service was friendly and refunded the trip. That's nice. That doesn't change that I'm 15 minutes late to work with the loss of wages and other repercussions. Basically, it's a good service and idea overall, but extremely unreliable if you're on a timeframe. Would absolutely not recommend if you need to be somewhere at a certain time. If they can get the constant connection issues fixed, it'll easily be back up to a 4-5 star service. read more

I used to love this service, but as they have grown and merged it has gone downhill fast. Customer service is horrible, parking is rough -what is with having random streets in the middle of the city that are "outside of the home area"- Madison? really? Won't be using them anymore. Heading for limepod. read more

I CANNOT believe what they did! I used car2go right before traveling. I used the app to look for "home area" and parked my car, successfully ended the trip without any error or warning message. 10 days later, car2go charged me $440 tow fee!!! And to make it worse, a big part of it is car2go service fee. Really?! Instead of helping out, they took advantage of you in any possible situations! I highly recommended car2go to all my friends and peers. Now I am going to cancel my account, and share this horrible story with anyone I meet!!!!!!!!! read more

AWFUL! Ridiculously appalling and almost non-existent, exasperating customer support. Like, unbelievable. Almost seems like they go out of their way to be unhelpful when you finally manage to reach them. I can see why their ratings are bad here, and dropping. I was charged for an account which they never activated, yet they claim to not have me on record despite the fact that my credit card was charged. They would not refund the fee either and now say they have no record of my account. Please do yourself a favor and try Zipcar or another service instead. read more

i love the concept of car2go but the execution of customer reps just screw things up. here's a few things that they could do better on: 1) the gas card does not always work. so i have to pay out of pocket myself for the gas and they only reimburse me in terms of minutes. this is a bit of a waste for me since i simply don't drive that often. 2) parking ticket. not everybody is likely to suffer this but i guess it might be good to know. the car2go customer rep people sent me a quite misleading email instructing me to wait for ticket to mail arrive and then dispute. at the same time they gave the seattle court my wrong home address. then i missed the only opportunity to dispute my case and have to pay a penalty. plus: car2go charges me $300+ for processing the ticket. read more

Expect problems! Cars indicated as available might be in an impound lot. Monitoring equipment doesn't work well. You may find the battery dead like we did. The monitoring equipment is supposed to reveal problems but has problems itself. Just expect problems and you won't be disappointed and/or frustrated. read more

So I was going to update my review, but it seems it's been deleted somehow.... hmmm suspisious. Car2go gets one star because they have a few (as in TWO) good employees (as previously mentioned, but oh wait, you can't see it because it got deleted). Since car2go has started here in Washington it been nothing but rainbows and butterflies, accept for this week. Car2go cannot provide a seemingly reliable product and then one week decide to let sh*t hit the fan. There aren't any cars availible, it's like someone when on vacation or something. You guys still working over there at car2go? Huh? I need these cars to get to work. I know Monday was Presidents day and all, but jeez! What's going to happen on Arbor day? read more

While a strong offering to the share-economy, Car2Go falters when trying to achieve most of its modest goals. Other than being marginally cheaper than competing ride services, it is almost always a better option to use Lyft or Uber to get you where you need to be. Their smart cars' availability are unpredictable at best and unobtainable at worst. Given that a car is in-fact near enough at the time it is actually needed, it's not uncommon to experience connection issues, leaving you standing on the road waiting for some magic to occur; swiping and waiting, and swiping, and swiping, and pressing, and swiping, ad infinitum. If able to best the aforementioned unreliability, the pricing isn't terrible (cheaper than a bus for a very-short trip; cheaper than an uber for a reasonably short drive (~2.5-3.5 miles)). That being said, parking can be a nightmare in-city, with restricted zones and an ever-present risk of a parking ticket or tow (either that will be yours to pay). Further, while full accident liability may lie with the corporation, a hefty $1000 deductible is the operator's to pay. Assuming one has managed to rent a car2go, pilot it safely to their destination in a reasonable amount of time, and secure parking, the system will quiet often have disconnect issues leaving you stuck waiting and waiting for your ride to end, or to be asked to move the vehicle and try for another trip disconnect. TO MAKE THINGS EVEN MORE EXCITING occasionally the in-dash screen and voice will inform the operator that their trip has been successfully ended, when it is fact has not! Fun!! In the event that occurs, one can look forward to hours and hours (16+ for myself) of charged time ($95, again, for the author) that will take weeks (over 6) to have "resolved" by customer service. "Resolved", because months later (FOUR MONTHS LATER) that charge may accidentally be processed through another system error, gifting many socially-inept hours of customer-service-lacking conversations leading to a potential refund with no regards to your own needs (a week so far with no refund; today being told a "system bug" has all refunds on hold, so that they cannot give me any expectation of when it will arrive). Their cars are unreliable, their customer service is lacking, they do not care about their clients, and you take on much risk for the little reward of dollars to cents saved over other ride services. Again, take any other option such as Uber, Lyft, Flywheel, hailing a taxi, riding a bike, hopping a bus, ferry, or train, or even walking uphill in the snow over exposing yourself to a tiny gokart with full-size headaches. read more

When there is no competition you don't value car2go. So here is my recent experience with both. Car2go: reserve a car in west seattle drive to tacoma and drive back, park and get home: excellent experience. You can't expect a luxury car for sharing. Reach now: reserve a car: app error can't reserve and stuck on loading. Walk with a 71 year old senior and a 55 year old to the supposed location: NO CAR CALL CUSTOMER SERVICE WAIT 25 minutes to have an idiot tell me to search more???? 2 minutes later tell me ohhhh the car was towed???? Simple words: you want reliability use car2go You wanna be snobby and look as if ur rich in a shared car? Well you must be stupid enough to try reach now. And by the way i never had problems with car2go so never got any free stuff. Reach now just told me i will voice your concern to our management... Bottom line: car2go rocks and i would recommend to anyone. Just hoping they get the service in The bay area as im moving there. read more

I called customer service to resolve an account issue and was told it was taken care of. A few days later the issue persisted through the app and online, so I called again. The agent told me he was not able to help me and refused to transfer me to a supervisor. There was no resolution and I wasted a half hour of my life on the phone. The issue remains unresolved and I will never use car2go again. The agent was also rude and snickered when I gave them my date of birth for identification purposes. read more

Like everyone else's comments, car2go has the idea but fails miserably at the execution. I would personally recommend everyone within the car2go home area to get an account, car2go is extremely useful and very practical even for those with cars. For example, you want to go out drinking, so you car2go to the event and cab home, this is a public service yelp review. The system is simple, you become a lifetime member (there are sometimes deals which you can get membership for free) and you receive a card. The card unlocks car2go Smart Cars and you drive the car. The Smart Car drives kind of like a slinky but meh, it gets the job done. When you have arrived at your destination, you can end your trip (as long as you are within the designated home area) and lock the car again with your membership card. You're billed by the minute, and you may park in any public spot where there are no parking restrictions. But beyond recommending the service to my friends and family, there is nothing else I would tout about car2go. I've never had a moderate to pleasant experience with car2go. First of all, the billing structure does not promote safe driving. One is billed by the minute beginning when the car unlocks until the car locks again. This means that any time spent adjusting the seat and mirrors or at stop signs are charged, it results in people driving like maniacs and trying to adjust the seat while driving. It also means that when you end the trip, and the car cannot receive a signal (this is a common occurrence) you cannot end the trip. Additionally, it also means that when there's a problem with the car, say the check engine light is on, and you try to report it, and you're on the phone waiting for customer service to NEVER PICK UP, you pay for every minute you sit, parked, at your destination, trying to be a mature and helpful human being. One recommendation is to charge car2goes like a cab, primarily by distance and also by wait time. If this recommendation is not acceptable, how about a complimentary 5 minutes where you won't get billed as long as the key is not in the ignition. It'll prevent people from taking naps in the car and also promote safe driving. Another recommendation is to get more customer service representatives. I understand that during peak hours, there may be a wait time, but I've never been able to contact anyone with less than a 20 minute wait time. I once had a check engine light go on that I couldn't report because I was waiting for 10 minutes and had an appointment to get to. The longest I've waited on the phone is 45 minutes. Car2go will also send you a lot of questionnaires to gather recommendations. Why send questionnaires when you're hell bent on not improving? read more

I've just had the most horrendous car2go experience and feel the need to voice my opinion about it. After getting to the location where my reserved car was and not finding a car, an agent had me walk 6 blocks only to find yet another missing car. Another agent had me go back another 3 blocks only to have the car be reserved by someone else and wanted to send me another 4 blocks to "hopefully" get a car. At that point, being exhausted and quite honestly pissed off, I canceled my dinner plans and headed home. The agent offered me 20 free minutes of drive time for my "inconvenience". I know she was doing all she could but it took every ounce of will power I had not to just cancel my membership right then and there. What good is free drive time if I can't actually get a car? This new app you have is absolutely awful and it will be a very long time, if ever I use your service again. read more

While I LOVE the concept, I'm looking forward to much more competition in car sharing. See, a LOT of the time, there's no Car2Go to be had anywhere nearby because either 1) Car2Go needs to put more cars in Seattle and/or 2) they need to do more to re-deploy their cars where they are actually needed. Seriously, look on their own app and you'll see that their map shows HUGE areas where there is rarely a single Car2Go vehicle available (d'town, stadium district and Capitol Hill- WTF?). How asinine is your company if they don't ensure enough cars around Capitol Hill and Downtown?! So lame. Pick up the slack Car2Go or, when competition comes, I'll jump to the first company to do it better. read more

When it works, Car2Go is incredibly convenient. Unfortunately, the service is glitchy, and their customer support is consistently pretty bad. If you need to contact them you will wait on hold for 45 minutes or so. read more

I thought this service was great when it started, and I used it a lot. Now it is terrible, every time I use it is one thing or another and man they are stacking the fees on now. Last month I tried to use the car to get to shilshole and got there, but no connection to their server so I could not park the car. Spent a good hour dealing with them trying to park the car remote reset blah blah blah. I really needed to be getting on a boat for a race, but no after 45min I told them their problem I am done screwing around, they then told me they would charge me something like $100 for not locking it. Now welcome to the world of tickets. Takes them about a month to notify you, and are a pain to deal with even if you parked according to the guidelines. A $25 charge (plus tax) for just getting a ticket in addition to the ticket itself. They still have not gotten back to me about how to get it removed, or what part of there rules I violated. Then my bank changed my credit card number because of a merchant issue. Forgot to update my car2go account to the new card, oops that will be a $25 charge, no prior notice. This service is turning into a sham. read more

I had recent car2go issues and I got the worst customer service from them. I loved driving the cars and had no issues with them. Never did the car fail on me. The one and the biggest issue I had with car2go is that they charge you with scams and fees that you would never be able to get back. They charge you heavy!!! They charge you for random fees and make you fight with them to get unsolved. Customer service team is not confident when solving a issues and it's make you feel like your dealing with company who doesn't care about there customers. I left the car company because I couldn't deal with there technology issues. read more

If I can sum up car2go with one word it would be unreliable. I rented 3 cars in the last 5 days. All 3 of them were past their service date by 40+days. All were dirty. To top it off two of them had tire pressure issues and I wasn't even able to drive. I called customer service and they told me that I can end the rental and they will refund me in addition to adding $10 credit to my account. They did this to two of the cars, but didn't apply the credits to the third rental. Overall it was a major inconvenience to deal with renting two cars in a row that don't function safely. I wouldn't drive these cars further than five miles away from the city simply because I don't trust them. I am lucky that this didn't happen in the middle of no where or my holiday and safety would have been truly compromised. I also don't plan on using them again. When I called to report the tire pressure being low, they told me that I Hue is a common problem they have been having and that they are behind on keeping up due to the holidays. It blows my mind how a company uses holidays as an excuse to sacrifice passengers safety. Even more so when the same company made a promotion on their rates for the holidays. Their prices are so high that uber or renting a car are more economical, safe and unreliable alternatives in my opinion. Three weeks late I'm still dealing with car2go. Turns out I cannot use the credit because my default payment has expired. I tried to edit it but their website and car app don't work properly so it deleted my current card. On top of everything I got a parking ticket on one of the cars that wasn't working and I had to leave after 7 min of the start of the rental. When I called them today after 3 weeks of emails the customer service rep told me that most people don't have problems with car2go and don't even bother them. Needless to say I was furious that my feedback was bother to them when they are providing cars that are not serviced. read more

Got this to have more options in addition to reachnow. Just. Plain. Awful. Car wouldn't open when I showed up then the customer service gave me attitude when I DARED to state the incredibly obvious fact that this was their fault, not mine. No thanks. That lasted all of 25 minutes. Never had either of those problems with ReachNow. read more

The bus sucks, there's always a passed out homeless man sitting close enough to smell and it takes hours to get across town. I hate cab drivers. I don't want to wait around on a blustery corner for some snobby guy with a sea captain's beard to come pick me up in an Uber. Car ownership is a dying and expensive concept. Car-sharing is the new way to get around and car2go is the only company that is doing it right. Car2go is always there for me. I use it to run to Costco. It's astounding how much stuff I can cram into a smartcar. I just fold down the front passenger seat and then there is a ton of space to use. I grab a car2go to take into town when I know I am going to have a few cocktails with friends. Since I can just leave it in a street parking spot nobody has to worry about taking their car out and rushing back to it in the morning. I never take it home, of course, that is the one circumstance I will call for a ride with a rideshare service. Overall, using a car2go cuts down on the cost of a night out. My one complaint is that I did get a parking ticket from a car2go. I made the mistake of parking in a place that wasn't covered within the home area. My bad...can't be too upset with car2go for my own mistake. The Seattle customer service rep I spoke with was very helpful explaining why I had received the ticket and waived the service fee since it was my only ticket. Keep up the good work car2go! I look forward to a bigger home area...hopefully the home area will expand further south someday? read more

I have been happily using Car2Go for upwards of 5 years and aside from my personal distaste for the removal of Smart Cars from their fleet, I was very satisfied with them. If it was 6 months ago, I would have given them at least 4 stars. But the customer service has gone strikingly downhill. About a month ago, I got a new debit card and forgot to update my payment preferences in the app. After I used the service I got an email saying they locked my account until I updated my payment information. I changed the information but they said I still needed to call and speak to a person, which I thought was strange but I did it. I called and it went quickly - they essentially just verified my identity and that the new information I put in was correct, then forwarded it to their accounting department (or whatever their term was, I forget specifically what they called it) and said I should receive an email be good to go in a few days. A bit over a week later, I tried to use the app but it said there was still an outstanding balance so I called customer service again. They said that a $5 charge, of the original $35 balance, failed to go through and they would submit it to accounting and I would get an email and be ready to go in a few days once it went through. My account had enough money in it, so there shouldn't have been a problem. A little over another week later, I tried to use the app again and it said it was still locked for an outstanding balance. I called again and it was the same $5 charge. The representative said the exact same thing. They checked my identity and the card number and said they had to submit it to accounting and I would get an email and be good to go in about 3 days. It's been 10 days since that interaction and I looked at the app to see if anything changed. It hasn't and I also haven't received any emails since the initial one informing me of the failed payment over 3 weeks ago. I called again and explained the situation and asked to speak to a supervisor or someone who could resolve it while I was on the phone. The representative told me all they could do was "escalate it to accounting". I said that this exact thing has happened 3 times already and nothing has happened so I have no reason to believe it will this time and I asked again if I could speak to a supervisor. She said, "No, not at this time" and when I asked "why not?" she said I could be put on a list to be called back. I asked her to do that. I don't have high hopes for being called back. I came here and also looked at Twitter to see if I'm the only person with this problem, I'm clearly not, and there's not even a good way to leave feedback. Their "customer service survey" after calls only asks for a rating from 1-5 on how easy the representative made it to resolve the issue and then asked, "If you owned a business, would you hire the person you just interacted with?" Neither of those options give me the chance to leave the review I want so I'm left coming to third party resources. My account is still locked and I have already downloaded ReachNow and Lime. read more

Hit and miss service. I just downloaded the app since I prefer to drive rather than hop in an Uber/Lyft. The first time I used it everything went well...besides the seat being broken on the car. Once I got in and had already started the reservation I realized I could not put the seat back and was squished to the front. I reported the issue and left the car on the street once I arrived at my destination. The second time I tried to use this service, a day later, it was horrible. I pulled open the map view and reserved two different cars- when I got to their location, no car in sight. I wasted a solid 15-20 minutes looking for these cars, I'm not entirely sure how that even happens if the cars are GPS linked. It was frustrating so I ended up giving up on looking for these ghosting cars and hopped in a Lyft. Service is not dependable, I wouldn't recommend if you have an important meeting or time constraints. read more

There does not appear to be any custumer service at all. Going to cancel service. Have left several voicemails as they NEVer have staff to answer calls the also do not answer emails. No customer service means no interest in a company read more

car2go customer service has been a great experience for me. As with any other burgeoning company, it can be difficult to handle a giant wave of customers, especially when it is a system that is still in its infancy. I understand this can be frustrating for many customers, as the numerous unhappy comments, but for the service being provided, I am all for car2go! As someone who does not want to full-out buy a car or rent one, but needs one momentarily from time to time, I am truly grateful for this company and am willing to endure inconveniences while they work out their kinks. Overall, I think they are are here for their customers. I recently lost my card, and emailed about receiving a new one. They told me they would reissue one but for a 25$ replacement fee (totally reasonable). They didn't reply for another 5 days or so, but when I sent another gentle reminder asking about the status on my card, they immediately replied and issued one free of charge. read more

Until today, I was a big fan of Car2go. Their business model really addresses a short coming with Zipcar's business model. Since its introduction to Seattle, I find I use it more often than I use Zipcar. For the most part it works but today was a nightmare, it was both a total failure in technology and customer service. As for the technology, that stuff happens but incompetent customer service is never acceptable. I've read through all the reviews on car2go and poor customer service is a reoccurring theme, so it not just me. I reserved a car today, only to arrive at it and find that it does not want to unlock. Customer service attempted to reset the car but ultimately concluded the car needs to be pulled from service and then found me another near by car. I arrive at the 2nd car only to find its been out of service since the previous night. Two cars and both are not working (feature suggestion - if the car is out of service make sure it doesn't appear as available in the app). Customer service failures: 1) Directing me to a 2nd car that was not in service. If the 2nd customer service rep I spoke with could see that it was out of service that tells me that info was readily available. I should have never been directed to this car. 2) The 2nd customer rep asking me what I wanted her to do. "Service" is a verb and it implies taking action. I don't work for Car2Go so why would I have any insights as to the options available to me? She wasn't even smart enough to try to reset the car because "it may take a few minutes". What was I doing but waiting outside a locked car, talking on the phone to customer service assuming they were addressing my problem. Seriously, this company needs to improve its customer service experience. I found the two non functioning cars a frustration but it pales in comparison to the frustration of dealing with its customer service reps. If you're lucky enough to not have to call them, you'll likely love this car service. But if you find yourself needing to call them it may prove a completely different experience and a bad one at that. I now hate this company! I'll continue to use them due to a lack of alternatives (rumor has it that Zipcar will also offer this type of drop off service, if so I'll drop Car2Go in a nanosecond) but I likely wouldn't ever deal with it's customer service again. All in all, its a great business model with crappy customer service. read more

I have to agree with many of the reviews posted here on how this company handles billing and communication. For a business that markets themselves as convenient and reliable to their clients, the customer service front end is less than that. I had an unfortunate experience with my trip last week, my car's location couldn't be verified at the end of my trip and I had to wait to speak with a customer service rep to assist me with ending my trip. Which she did but by this time I was not only late for work because I had to relocate the car 4 times around the area (mind you I was even parking right next to another car2go), I was 25 mins over. She promised they would refund my trip but no action was taken 3 days after I saw the charge on my credit card. Earlier on the same morning I had reserved a car2go and when I got in the brake handle was jammed and I spent 5mins. or so trying to get it loose, which then I to terminate that trip to go to the next trip where my car location couldn't be verified. This was also explained to CS rep and nope, there was no action taken for that either. I have since emailed twice and there has been no acknowledgement of my emails. So, I'm again, going out of my way to see if Yelp is the way to get car2go's customer service attention. read more

Good in theory, but... They never seem to be in the area when you need one. When you're in a hot area (like downtown), you might want to set your app to text msg you when one becomes available...but by the time you get the text and go to the app to reserve it, it's already gone. The worst thing is, as soon as you park and exit the car, it's likely to be reserved already. What if you forgot something in the car, and want to open it back up? Forget it. Not possible. This morning I hopped out of the car and realized that I had mis-read the parking sign, and was in a tow-away zone. Tough luck. I couldn't get back in. So I called Car2Go, figuring that they could remotely unlock it for me. "Sorry, we can't cancel a person's reservation." was all that I got. He confirmed that if it gets towed before someone moves it, I will have to pay. That is a MAJOR flaw in the system! Addendum: I checked my phone after 30 minutes and saw that the car was still in the same spot. Ran down and drove it round the block a few times until I found a legal space. $3.96. Then I checked my "recent trips" to see that my first trip had been 33 minutes long, which put it over the max, so I was charged $14.95 (the hourly rate). With tax, it cost about $22 this morning. I should have just used Uber and saved myself the headache. read more

It's a good service but anyone who is considering signing up should realize that they will be charged close to 20% more than what is listed on the car2go website, for each and every transaction. This is because of regular sales tax and an additional rental car tax. Because I saw this listed nowhere on the car2go Seattle website, I must say, it seems like they are hiding this fact until you get your first charge (sign up fee), which I feel is a little dishonest. read more

Car2go is pretty neat, the whole concept of car sharing is. However, their customer service is one of the worst I've ever seen. I lost an item important to me in one of their cars, but could not retrieve it because I had already returned to Vancouver where I live. Dropped them an email, and called them to request for help retrieving the stuff; I was told that via phone that the fleet team would get on it and let me know if they could find my stuff in a few working days. It's been close to a month, and I haven't heard a single word from them. Kudos. This seems to be consistent with what everyone else is saying about their customer service; they really need to consider hiring more staff, period. read more

I've read a bunch of these reviews, and I haven't encountered any of the problems people describe. I agree that the cars handle like they're made out of LEGOs and not actual car parts, but that's a really minor complaint. Sure, add more oomph and better shifting! Or not...It still gets you where you need to go. Prices are reasonable, especially considering you're not on a bus with everyone and their mother and brother, and you don't have to wait at the bus stop for your always-late bus. read more

First day using the service and it worked pretty well. Cars were in fine condition and app worked as expected. No complaints given the convenience. read more