100% yes! I had been having a tire pressure issue with my rental and needed immediate assistance. I…read moream so glad I stopped by this AVIS because I have never been helped so well by a rental car store. The gentleman behind the counter stated they dont have a mechanic there, but he went out to check my tire with me. He said the gas station nearby has air for free and helped me backup to use a side entrance to it. Then! He even walked over to help as I was arriving to use the pump. Incredibly kind, never condescending and super helpful.

Booked a rental in advance. Had an infant car seat. They tried to give me a forward facing booster…read moreseat. The solution? Send ME to another store. Not one of their reps? Get in the car, rental agreement says tank is full. It's at 3/4. I take pictures call Avis they give me a case ID tell me to call back when I return. The whole company and their franchise partners are incompetent and scammers. If I had returned the vehicle with less than a full tank they would have charged me. Why does a company of this size allow such poor franchisees.

This was our drop off location before getting on the cruise ship at Pier 66. Great location to do a…read moreone way from SeaTac. Only a 15-20 minute walk to the pier. Employees are friendly and drop off was a breeze. My only complaint was all the one way streets surrounding this location. Took an extra 10-15 minutes to navigate all the one way streets to get into the parking structure. Give yourself extra time. Overall great experience.

"I'm Going Slightly Mad" - Queen…read more This location was our return for the rental from SEATAC to downtown Seattle, for a 6-hour rental. We forked out the $69.00 rental for the day as we wanted to explore the city before checking into our hotel, and go shopping. It was also nice as my husband and son used the car as a crash pad to catch some ZzzzS while I was parked at Pike Market Place and went shopping alone. The return wasn't as smooth as the pick-up from the airport as the street signs were CONFUSING as heck. No left turn except for buses onto 3rd, what??? We circled around and around using Waze app due to multiple one-way streets. The entrance to Alamo for the garage wasn't really marked, either. It was the Twilight Zone. After about a stupid and ridiculous 20- minute drive being stuck on one-way streets and circling around and around, I said, "screw this! I am turning LEFT!" Once into the building, there were no signs, so we drove up a few flights to an Alamo booth and idled the car, wondering what to do. There were no signs, did I already say that? There was a lone woman in a booth talking to what appeared to be a customer. I had to get out of the car to ask her what to do, and she said we could just park the car. She was nice, though. You need sleuthing skills to return a car here. Convenient, but only if you know what you are doing.

Great service from the entire downtown Seattle staff…read more Micah at the front desk was awesome, super fast (one of the fastest checkouts I have had) and has a great personality . . . he's defiitely management material. T was also great and very helpful in showing us how to put the seats down in the Pacifica. I had to extend our rental twice and each time I called, Mitch was kind and quick on the phone in helping me extend. Everything was smooth and seamless. The only hard part is getting into the parking garage in downtown Seattle because of all the one-way streets, but that's no fault of Enterprise.

If you try to return your car to the address on the contract, 1601 3rd Ave Seattle, you'll get a…read more$100 bus lane citation! That stretch of 3rd Ave is a bus lane, and passenger cars are not allowed to enter it. I didn't realize this until I received a citation a month later. And Enterprise had the audacity to bill me $25 for forwarding the citation. The correct return address for this corner location is on Stewart street. They really should update the location they use on the contract and in mapping applications.

We arrived at the rental car office and had to wait 30 minutes just begin the process of picking up…read moreour rental car. The clerks served a couple who arrived after us and cut us in line. Furthermore, this couple had an issue with their order which took two clerks to resolve. However, the other clerk could have easily helped us as we had already reserved our rental and would have had a speedy checkout. After waiting 20 minutes, I asked if we would be helped and the clerk rudely retorted they would be with me in a moment. Unfortunately, that moment was another 10 or 15 minutes. Overall, incompetent staff and poor customer service plague this Avis location.

Great customer service from their office employee Andrew. Cars in Seattle are non-existent and he…read morehelped ensure I got a great car for my trip. The airport National was completely sold out! Wow. 5/5

Their phone number only routes to the corporate call center. They hold a deposit on your credit…read morecard of $200 for many days after you return the vehicle. The customer service agents at the call center claim that only the people working at this downtown Seattle office have the ability to release the hold, and yet they cannot get through to a live human even when they, the customer service agents, attempt to reach the Seattle office by phone.

Not gonna lie, I'm a little pissed bc I reserved yesterday for a car for pickup this morning at…read more9:00am. I couldn't make it that early due to family stuff, so I called them to let them know I was still coming to pickup today, albeit a lot later than anticipated. I didnt make it down until 4:45, then got up to the 6th floor rental office by 4:50pm. Nobody in sight. I guess they closed 10-15 min earlier than their sign said? Note: google maps and other such apps all say they're open until 5:30pm (which is why I wasn't worried in the lift ride over here) but they actually claim to close at 5:00pm. But, don't be fooled by that, like I did. They obviously close sometime between 4pm and 5pm? :/

We reserved a car, but that didn't mean anything, because there were no cars available at the time…read moreof pick-up. You had to wait an indefinite amount of time to see if maybe someone will return the car before the place closes, and the queue is like 20 people long. The woman working the booth was a patient gem, but Hertz is an inexcusable excuse for a car rental company. Never rent from here unless you wish for your trip plans to be derailed before they even begin. Luckily we live in the area, so we could just go home, but folks were waiting with ALL their luggage in tow and were SOL! What a horrible system.

I rented a car through expedia for the month of may and picked up at this location. I got a car…read morewith only 400 miles on it and Bill and the team at the office were extremely accommodating and friendly throughout: 1) They worked with me to extend my rental for a few days at a much cheaper rate than expedia 2) They let me return my car a few hours past the return time 3) They tolerated my calls and were helpful when I thought I might've locked they keys inside on the way to return Highly recommend this location!

I'm writing about the car we upgraded to @ the Seattle Budget lot; a Toyota 4x4 from a small…read morecompact, which Agent John at desk suggested for our business/ personal trip. However, after leaving the lot we began to notice it was full of personal receipts, snacks, masks and a permeating, sharp sour odor. Although it had the seal of approval of the previous cleaner on the dash, ( which I gave to the second cleaner when returned), she took the original, hand-signed authorization( that he had completed his job) to her office, never to return. We were unable to settle this situation at the lot, but have pictures, including the personal papers. We left the snacks and masks as is, but I have pics if you would like to see them. Honestly, we had to wipe everything down, but couldn't eradicate the smell! I'm glad that we all had our vaccinations because, this is a Pandemic!!!!! I have spent much more time on this than it should have taken to resolve this. The other portal would not accept information and bounced me 4 times, and agents have rerouted me 5 times. No one seemed to be able to help. Sent from my iPad

we reserved our car weeks before, the check in to Avis was easy, bring ur license and reservation #…read more once we found our car in garage, we drove the car outside the city, and it was perfect to check out the parks, and trails outside Seattle thx, Avis

Worst customers service experience ever. Been to this Avis plenty of times and this visit left a…read morehorrible taste in my mouth. Because I didn't catch the ladies name, it was the only Asian lady working the desk. She was SO rude and unhelpful. Anytime I had questions she would answer with mockery and tried to make me feel dumb for asking the question. Not to mention she gave us an electric car without telling us it was electric. I found out once we went to pick it up. I can't believe people with her poor customers service skills work there.

Reserved online, and the process was very efficient and straightforward - the car was ready when I…read morearrived. It's a small garage, but they had the exact car I reserved online (Toyota Corolla), and it was clean and very comfortable. I didn't have to pay online, only paid when I rented the car. Perfect for a short rental! Things that would be nice: if hours were longer (or if after-hour returns were possible), if they provided the option of returning the car to the airport. However, this wasn't a problem for us.

Scandalous charged me 9$ a gallon for gas when I already put 40$ totalllying up to 80$ then I left…read moreimportant documents and they were stolen or " shredded " DO NOT USE THIS LOCATION

Easy to navigate early returns to different locations if you rent from the airport and stay…read moredowntown, but choose to ride share to take a cruise later in the week. I did this myself, so I speak from experience. They will offer you a refund on the unused portion of your rental if you return the car earlier and you can return it to the location that is convenient for you, but of course you will need to verify this information for yourself. No gimmicks. Fair price. Friendly staff. I highly recommend Sixt Rent a Car.

SCAM. AVOID AT ALL COSTS. They accused us of scratching the vehicle we rented in Portland. They…read moresent us photos of the scratched vehicle 4 days after we returned the vehicle. The photos were not time stamped. When we returned the vehicle there was no staff inspection and they told us to park the vehicle in a public lot. We did not cause the damge. When we attempted to appeal their claims about the damage we have hit many, many roadblocks. We sent a letter and they responded noting that we had not included the rental agreement number. That number (along with the invoice number, damage claim number, and date of rental service) were clearly itemized at the very top of the letter. When we called customer service the service agent said she could not help us. She said we needed to speak to the claims department. The claims department is only open from 10am to 2pm Eastern!! This company is cheap because it is a SCAM!!! Avoid renting from them at all costs. Don't do it!