I paid for hybrid. I understand no promises are made regarding make & model but when I pay for a HYBRID I expect a hybrid. The rental agent said NOTHING about none being available u til after I paid for the booking and she handed me the keys. Very unprofessional. Additionally, the Honda MINIVAN we received smelled of cat urine whenever the AC was on. Disgusting read more

Wish Yelp had Zero stars. I need to remember to never book with Budget again. Car reeked like farts. Then, they didn't have the car in stock, and gave us another car that wasn't cleaned from the previous rental, and had alerts on being low on coolant, windshield washer fluid, etc. Long wait times- not sure why their process takes so long when car is prebooked and prepaid- not sure what they're actually doing on their computer. Had an issue with the rental, called their customer service line, terrible AI bot, finally got a person- who said I needed to talk to a different customer service line. Neither person spoke clear English. Second person said they couldn't help either- not sure what the point of "Customer Service" is if neither of the humans seem to be able to do anything because they're beholden to the same crappy AI. read more

Called a few days before my rental and asked what needed to be done if I wanted to drive the car in Canada. The agent said I needed a note in my reservation and I gave him the reservation details. He then quoted me in the $390s for the rental, or in the $360s if I wanted to prepay. I told him I had a $350 price from Costco. He said he would have to cancel that reservation because he can't update a reservation made through Costco and book a new one. I asked if I could just tell the agent when I picked up the car and I couldn't do that. Then I said to forget it, I will just take public transportation. A few seconds later he said, "Oh, I can get in the file now". I was almost scammed. I was originally leaning towards not taking a car to Victoria but just wanted to know if I could, and am happy I did not. After returning the car, I did not get a paper receipt. The next day I noticed I only got back $175.20 of my $200 deposit. After looking at my receipt in email, I was charged $17.99 for refueling. Receipt also said the gauge was 8/8. I called billing and after giving her all the info on my refueling by the airport, she was going to refund the $17.99 plus tax. I said that doesn't add up to the $200 deposit and asked what else I was charged for. Did not get an answer. She then said she would add $4.95. I did get the refund credited to my account the next day. read more

It's 1:46 AM. We've been standing in line since 12:45 AM. The line is so long and there's one person at the counter! I don't know if this is normal but as a business manager if this operation, you should know better and prepare for the situation. My review probably won't make a difference. I will never rent with Budget again. read more

The ABSOLUTE WORST car rental experience ever. The line was 1.4 hour, only one agent working the counter and there were no cars. people waited in line over an hour and never once did customer service say anything. I called the national customer service number and could barely understand the person. Wouldn't guarantee a refund, suggested I talk to the manager there. Will NEVER use this company again. read more

Really frustrating landing from a flight and having to wait three hours for a rental. Waiting in line for the rental was longer than my flight here. Had to change my whole scheduled plans. Two people behind the desk with no sense of urgency. Nobody other rental car company had a line. Seems like them issue. Will not be using them ever again. read more

**Be aware, I would strongly recommend avoiding this rental location.** My first rental experience with them was actually good, so I came back and rented another car about a week later. Unfortunately, the second experience was the complete opposite. The car was in poor condition, the customer service was terrible, and the staff, especially Stacey (Asian staff member), was extremely rude and unhelpful. The long lines and overall customer experience were frustrating. I was also significantly overcharged, despite returning the car with **more battery charge than when I picked it up**. Customer care has processed return back but yet another unnecessary additional step that could have avoided if I wont have gone with budget. One good experience followed by the worst possible experience. Based on my second rental, I would **not recommend this location**. read more

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20 people in line to rent cars, five agents that spent up to ten minutes per customer. Disappearing in the back between customers. Making a big show of getting settled (seated comfortably, a few drinks of water) before calling over next in line. Moving lethargically to pick up printed papers. Absolutely no sense of urgency. read more

We needed a rental while in Seattle for a graduation. The rental was a drive from the airport. The line was long but there were 5 windows hard at work. We were given a Honda Odyssey. The van was beautiful but it wreaked of cigarette smoke. After 4 days it still smelled of heavy smoke. read more

Terrible. Been in line with only 10 people in front for 85 minutes then another 40 minutes to get the car downstairs. Manager blames it on software glitches but cars aren't ready and only 2 staff. Its only 7 pm . Very very bad. Do not bother even if cost is slightly lower not worth my time. Lesson learned for sure. read more

Beware do not rent from this place - picked up car "full" with 390 miles left to empty. Upon return filled up less than a mile from facility gauge showed 499 miles to empty! Now they're saying I returned it empty! I've sent them screen shots of gauge and receipt from Arco gas. They kept my $200 damage deposit for gas!! Grrr. I would give them minus stars if I could. It's been 2 weeks sending them the proof -still getting the run around! Glad I got the daily insurance- picked up car in dark garage and upon driving into the light - 3 chips in windshield - DO NOT RENT. Now I wonder if someone is siphoning gas in their garage. read more

Budget Sea-Tac - 499 miles to empty at drop off 6/6 - Car Rental Near Me - Seatac, Washington

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I waited over three hours for my reservation. When I got the first vehicle, it was already booked to another customer. The staff, Farheed, on the second floor told me he could not help me and was not able to locate a manager. On the fifth floor, Lynn was inconsiderate and also stated she cannot locate a manager or supervisor. She initially refused to even share her name and her name tag was not visible. When I tried to exit with the second vehicle, I was stopped and told it was already booked to someone else as well. When I considered canceling due to having no vehicle available for my reservation, I was told they could not guarantee a refund although there were no vehicle available. This was the worst experience and ruined my first night of vacation. I lost three hours. I cannot get back. I tried to call customer service, but they were already closed for the day. The car was not cleaned had dog hair and smelled bad. read more

I had a reservation for our arrival at the SeaTac rental car location on 7-14/26 and upon arrival, there was a line of between 50-100 people for Budget while other agencies had no waiting line except Avis which had out 15-20 waiting. The insult to customers was exacerbated by the fact that there were only 3-4 agents to help! Fortunately, another agency had available cars and no line as well as personnel that were extremely helpful. I immediately cancelled our reservation with Budget and will NEVER consider them in the future. read more

Garbage! They bring the price down and make people wait in line for 2 hours in the SeaTac airport with only two employees on the counter! What a bad first experience to Seattle! Such a waist of time! Will never rent cars with this company! Other rental cars do not have lines. read more

Budget Sea-Tac - Long line for rental car in the SeaTac airport! Only two employees answering these many people! 2 hour waiting in line. - Car Rental Near Me - Seatac, Washington

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Super long line. No one working the counter. I have been waiting for a wild amount of time which doesn't make sense. Never will rent from again. Nightmare. read more

Absolutely horrible company to deal with, we were just told even though we reserved a car they dont have enough cars. If we reserved something why is it not here. Do not use this company read more

So far, my experience with this particular Budget was a much better one than the I had in FLL over a month ago. Might have helped that I stopped in around noon on a Sunday, where there was no line and I was helped right away. Guy was okay, instructed me over to the outside elevators to get where the cars were. A nice girl who was newer helped me track the car down and I was able to leave. I did have some issues with the pass getting out of the garage (FLL just needed my ID, here there was a code to scan that went to my junk mail. I wasn't told I would need a code to get out by the guy at the desk so it took me a moment. I wasn't crazy about this particular car (Chevy Malibu) but it got me where I needed to go. The only problem I had-and this was me at fault-was I went to fill up my tank using cash right before returning. I saw the point float to 'F', so I figured I was good. Turns out it floated to 'F', then drifts away since the car wasn't full. Understandably so, I was charged for fuel by Budget at $9+ a gallon, so please make sure you completely fill up your tank! This was nearly an extra $30 that I could have saved, so don't be stupid as I was. read more

The vehicle I received was covered in dog hair in the back seat. We noticed it days after receiving the vehicle but then was charged a cleaning fee for a mess we didn't make. They need to do a better job at cleaning their cars upon arrival. Very disgusting. read more

Waiting for the bus took an hour, then we waiting over 2 hours in line for a. Vehicle we already reserved to get service at the counter! Never again will we use Budget!! read more

Don't rent here unless you want to wait 2 hours for your car with 150 other people waiting for a car. Employees standing around watching the World Cup, and when I asked if they had no cars available they blame the wait on flight delays when no other counter has a line. read more

Terrible customer service and ridiculously under staffed. I waited in line for 2 hours with my 5 and 2 year olds just to verify my ID and credit card before getting my RESERVATION rental read more

Horrible wait to get a car and gave me a tiny Toyota. Mostly foreigners staffing the outdoor car area. They could not be bothered to help out read more

The extremely long wait for my car -- despite there being only one person ahead of me -- was frustrating enough. However, that inconvenience pales in comparison to the erroneous charges this location continues to add after the fact. I should have learned my lesson the first time, when an agent attempted to charge me for a dent that was clearly documented on the rental paperwork before I ever left the lot. Now, on a separate rental, I've been charged $250 for "excessive sand" in the vehicle. I did not visit a beach or any sandy area. Any dirt found in the car would have been the result of normal use in a region where it rains frequently and road debris sticks to wet shoes. These repeated, unsupported charges are unacceptable and reflect a troubling pattern at this location. I have requested a prompt review and correction of these improper fees. I also reached out to Costco Travel, where I booked the car, with no resolution. The lower rate this location offers is not worth the trouble, especially when they find a way to overcharge you on the back end. I will NOT be renting from this location again and will think twice about other Budget locations. I hope agent 62769, gets a bonus for the overbilling. read more

Booked Budget on Expedia: 1. No mention of $200 deposit required at pickup. 2. Budget gave me an electric vehicle that I didn't request. Gave zero tutorial instructions on that vehicle. 3. Was scheduled for Budget rental cars, but they were not open. Signs directed me to Avis, where I waited in line for over 1 1/2 hours, at 3a.m., due to long lines and minimal service attendants. *Overall, unimpressed with the entire experience read more

Outrageously long weights for rent a car only one person at the desk multiple supervisors not doing the problem 10 out of 10 will never use budget in Seattle airport again read more

Horrible! Don't use. No one at counter... sign pointing to Avis to get car. Line out the door- been waiting 49 minutes. No automated system. No apology- never again! read more

The line took over 1 hour. The attendant left to go on break for awhile also. The line is rediculous. I would give negative stars if possible. I cannot possibly recommend a company that moves this slowly. read more

Awful. You drag out there to rent a car they don't have then they pass you to another company who will "fix you up" who want to charge almost twice as much. At 11pm at night leaving you high and dry. Appalling. Compensation will be sought read more

This one is located near Seattle Airport. First expect to get in line for a shuttle bus to get to the rental place. Then get in line to get your rental. The line was ridiculously long on this Monday Morning! I've never experienced anything quite like it except when I was stuck due to snow (everyone wanted a car). Anyways, they had multiple and I mean like 10 plus registers (computers) but only with 2/3 customer service representatives. That seems unacceptable especially when the like had over 30 people. (That's not an exaggeration). I don't know what happened. Whether they were short staffed or whatever the cause, it was not a good day. We waited over 2hours in line. And there was no kind of remedy for this long line. One plus to the long wait was, we needed a larger car. They granted it with no charge. Still can't make up for the time loss but it was something. I hope in the future they have a better plan as I am sure they knew how many people reserves cat for the day. read more

Budget Sea-Tac - Empty Desks - Car Rental Near Me - Seatac, Washington

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The car was great and the price was very good, BUT the checking in / getting your key process was LONG - despite there being only 4 people ahead of me, I waited over 40 minutes to get my keys. Two employees were at the desk but only one was checking people in while the other did paperwork (I asked). read more

Budget Sea-Tac - Two employees at Budget but only ONE checks people in, despite a long line of customers - Car Rental Near Me - Seatac, Washington

hire some people! It's Monday morning, the line is long and you have only 2 people working

I am NOT the same Mark B who previously posted his miserable experience! Zero Stars. At 10pm, the Budget rental counter was closed and everyone was referred to Avis. There were 60 people in line and the 4 Avis reps were working hard to keep up - except for "Gina" who sat at a customer service station looking around and helping no one for the hour that I waited in line. I will not be renting from Budget again. Even the post rental survey came from a 'Marie Larson' without a valid reply-to email address. More than likely 'Bot' from the survey company and not a real person. read more

We had to walk a bit far to catch the rental car shuttle. There were two staff collecting luggage and loading it on to the luggage section of the shuttle. Thank you for that courteous and efficient service. The shuttle drops you off and you find your rental company. We had reserved through Budget. I was EXTREMELY GRATEFUL for the chairs as my mom stood in line... 45 minutes to get the car!!! When we headed down to the garage she said there was a sign on he counter reading: 190 cars weren't returned yesterday. I told her: I hope that's not an indication that returning is a bigger headache than renting! We had to walk outside to fetch an elevator down to Express Assignment Service. As we again waited w more than a half dozen other travelers I joked "they're using that Express word pretty loosely" The two valets started offering everyone an upgraded rental for the wait. When my mom returned the car the following Friday she had forgot her kindle. She returned for it and a girl went to fetch it. My mom asked her if she could give her this, handing her $5? The girl said she didn't have to. My mom replied: well you didn't have to go look for and find my kindle. Service was friendly but I'm not sure what they need to do about executing all the reservations? Maybe talk to the nearby agencies....that all were able to process through people @ a much quicker rate than Budget. read more

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No one waiting. But it still has taken 15 minutes... and I am still waiting to get the car. Worst set up. You are better off not renting from the rental facility and going to Off site. read more

If you want to start your vacation in line, with a few hundred people, for 3 hours Budget/Avis is for you. I can see by the 1 1/2 stars total for them that I am not the only person who has dealt with this absolutely awful company. DO NOT RENT FROM BUDGET/AVIS AT SEATAC!!! We had reserved a Luxury Car... when I arrived at the counter after 3 hours (and I am not kidding... it was 3 Freakin Hours) I was informed they had "A Pick-up Truck, an Electric Car and a Mini Van". I asked about the Luxury Car and was told, "take it or leave it". So I paid for a Luxury Car and got a Mini Van! Felt like Charlie Brown "I got a Rock". Because it was so late, we couldn't drive to our destination and had to stay in Seattle, NOT CHEAP! When I got to the destination, other filmmakers said they encountered the same "Take it or Leave it". I wrote about the problem... no response. They should be looked into as a monopoly! They bundled too many car rental companies so you can't help but being a repeat customer. I WILL NEVER RENT FROM BUDGET/AVIS EVER AGAIN! read more

Budget Sea-Tac - There are 30 people behind me in line and early 125 in front of me. AVOID Budget/Avis at SeaTac at all cost!!! - Car Rental Near Me - Seatac, Washington

Added 1 star for the price at booking. It was competitive pricing but due to them not having my car I booked it similar, I had to pay to get a smaller vehicle. This spot is not open 24/7 like the website states. After a certain time, you are directed to Avis right next door. Hopefully you have time as it took almost an hour to get a car for an arriving flight after 1am. Employees are nice- it's just such a long wait. It looks like Avis Preferred is no wait so if I ever have to come back- I won't try to- then I would do that. read more

Budget is closed at 1130, sign refers all customers to Avis. There are 3 employees working the Avis desk and over 30 of us in line. Never again. read more

Employees are falsely claiming I didn't return the car with a full tank and adding the fuel charge to my bill after returning the car. Additionally, received the car with Oil Service required message. Had no issue with employee at fastbreak location, but based on the return experience, I would avoid this and their affiliated rental agencies (Avis) as they share the same employees at that level. read more

Had reservations and they had no cars. Not acceptable to fly in and have no transportation. I hate budget, Avis and Payless car rental

45 mins later and somewhat frustrated, I was finally on my way! In a nutshell, the operating procedure for this location can be much improved. Cars should be checked to ensure they are in working condition before assigning to customers. Short of that, I had to swap out two cars before getting one that is functional. Here's more details for those interested... The 1st car was locked so I had to drag everything back to the counter and explain that I wasn't able to get in as instructed. I was informed that this one likely had issues and that's why it's locked (so shouldn't this be checked before assigning to a customer?) The 2nd assigned car looked promising as it appeared newer so I was quite frankly excited for the swap. After spending 15+ mins checking the car for damages and also Clorox wiping the car down, I proceed to load up the car and thought I'll be on my way shortly. Surprise, surprise, the car didn't start. After multiple attempts and self diagnosis, it sounded like it's a battery problem. Not exactly what I was hoping for after a long flight and back I go to the counter! By this time, I was praying to be getting out of here as soon as I can, and I took whatever car was assigned. However, instead of going through my normal ritual of cleaning first, I proceeded to start the car to make sure it's actually working. In this case, third time is a charm and after a quick clean (I found the hidden treasure of an old French fry in the seat crevice), I was finally on my way. Hooray? May just be bad luck, but I'd probably think twice before reserving at this location again. read more