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    Hinshaw's Auto Body

    3.7 (66 reviews)
    Open 8:00 am - 5:00 pm

    Services - Hinshaw's Auto Body

    Bumper repair

    Auto frame testing

    Auto maintenance

    5 More Services

    Auto repairs

    Auto steering and suspension repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Rear-end damage

    Hinshaw's Auto Body Photos

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    Reviews With Photos

    Mediocre paint match on door.
    Bryan S.

    I brought my car here because of their boasts for attention to detail and quality. Unfortunately the level of care is not where it should have been for my vehicle. First they scheduled my car when they did not have enough technician's to start the work. The claims manager told me as much and he hadn't even looked at my car in the first week. They took 25 days for a job other shops quoted 10. The paint match was mediocre due to the painter using too much metal flake. They rushed the job and put four scratches in the trim, roof rack, clear coat and the interior. They tried to return the car filthy inside and out. White compound was all over the dash, seats and floor mats. Tape residue and compound on the exterior. The sunroof was calibrated by a shop that didn't know what they were doing so it didn't function properly. I rejected the car and asked them to correct the problem. They wanted to argue with me that it wasn't the calibration, then tried to put a supplement into the insurance for sunroof rails replacement. Even though I told them the sunroof had worked perfectly until they had worked on it. Ended up being the calibration after all. I took possession of my vehicle the second time around. I found the scratches afterwards. They said I could bring the car in to resolve the scratches. Honestly I don't want to take my car back. I managed to remove two scratches and to minimize a third. My experience was disappointing and I wish I had gone elsewhere. If you have a skilled team you can let their work speak for itself. I will say the folks at Hinshaw are very nice people. I just wish they were better at what they do. Sent from Yahoo Mail on Android

    After my near-perfect, very loved 1998 Honda Prelude was tragically crunched up, I carefully searched for the right shop to fix the old girl up. I chose Hinshaw's based on reviews and the fact that they are associated with Honda. I am thrilled with their work and this couldn't have been an easier process. I wasn't familiar with the insurance company I was dealing with at all, but that didn't matter. They took care of everything. Thanks guys!

    This is just a portion of my damage that they fixed.

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    14 days ago

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    7 months ago

    Hinshaw's is amazing. They got me in right away and worked wonderfully with my insurance company. I will definitely use them again!

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    1 year ago

    Excellent repair and excellent staff. We were very happy with our repairs and mechanical repair as well. Excellent service coordinator.

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    2 years ago

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    6 years ago

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    4 years ago

    Hinshaw's did not use Toyota parts and my bumper sagged. Five trips back and it is not fixed yet. This has been a nightmare.

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    9 years ago

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    10 years ago

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    6 years ago

    Great experience, Kim is a pro and totally customer service driven, great job on our 2019 Mercedes. Thank you Kim and Hinshaws auto body!

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    12 years ago

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    Page 1 of 2

    Ask the Community - Hinshaw's Auto Body

    Review Highlights - Hinshaw's Auto Body

    Georgie was very attentive and made my experience a good one.

    Mentioned in 4 reviews

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    National Auto Collision

    National Auto Collision

    (199 reviews)

    When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

    NAC does a phenomenal job with your vehicle. They take such detailed and careful care -from the…read moremoment it arrives on their lot to when you pick it up and leave. I noticed some blemish when I went to pick up the car and they immediately looked to get it fixed and replaced on the spot even though the mark wasn't there an hour ago on their inspection. they thoroughly fixed the damage to the rear of the car, and even went above and beyond to buff out / detail some of my front that was unrelated to my original incident. super nice and thoughtful, I was blown away by the service and quality of work. they do have an account with Tesla so they order OEM (original parts direct from tesla), so you have peace of mind that your car is returned to its original state of quality. they also have 5yr warranty on their fixes so you can be assured the work is maintained or they'll help you fix until you're happy.

    Bratch Auto Body & Repair - after

    Bratch Auto Body & Repair

    (70 reviews)

    I had a great experience with Bratch Auto Body & Repair after dealing with issues from a previous…read morerepair done that did not hold up due to paint adhesion issues. From the beginning, they were straightforward and knowledgeable. They took the time to explain what likely went wrong with the prior paint job and answered my questions clearly without trying to upsell anything. I received quotes from multiple shops, and Bratch came in at around $1,000, which was the most reasonable option. More importantly, the quality of the work and the turnaround time were both excellent. What really stood out to me was the attention to detail--they didn't just fix the bumper, but also vacuumed and cleaned the interior and exterior of my car, which I did not expect. Overall, the experience felt Honest, Efficient, and Professional. I would definitely return and recommend them to others.

    I had an excellent experience during my recent visit to Bratch Auto Body, and I can't recommend…read morethem highly enough. My 2010 Prius was badly damaged when a tire from another car flew into my vehicle while I was driving on local highway 169. This happened on a Saturday morning just five days before Thanksgiving, and based on the damage, I honestly thought I'd be without a car for the entire holiday. Desperately, I reached out to Paul, my trusted store manager at Firestone Covington, and he suggested I contact Bratch Auto Body in Kent. It was already around 10 AM, and Google Maps showed they were closed on Saturdays. I called anyway, expecting to leave a message - but someone answered and told me to bring the car in right away. From that moment on, everything was outstanding. The store manager inspected my car, gave me a clear estimate, and an expected completion date. I was shocked (in the best way) when he said it would be ready by Tuesday. The price was also very reasonable, much lower than I had expected. Since I needed a rental car, I planned to walk to Avis in the rain, about 20 minutes away. But the young lady at the front desk stopped me and said she would ask her boss to help. A minute later, the store manager personally drove me to the rental location. The kindness truly meant a lot to me, especially because of the unusual events I had to go through that day. On Tuesday at 2 PM, I picked up my car, fully repaired. The manager carefully walked me through what was found and fixed, showing photos from each stage of the repair. The work was done professionally and thoroughly. They even washed, waxed, and detailed the interior. My 15-year-old car came back looking almost brand new. Today is Thanksgiving, and thanks to Bratch Auto, my car is back safely in my garage. They are not only professional and affordable - they genuinely care about their customers and understand the stress they are under. This wasn't just the manager- everyone there treated me with warmth, kindness, and care. I am truly grateful. This is a level of service that worth paying with satisfaction. Thank you!

    Hinshaw's Auto Body - autorepair - Updated May 2026

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