I have used Premier in the past when I lived in FW and when my car recently broke down in the area, I did not hesitate to have the vehicle towed to Premier for repairs. As usual, they promptly accessed the issue and took care of it. I was to pick up the vehicle Friday and I ended up in the hospital and Eric and the team worked with me to have someone else pick it up so I could get it over the weekend. I great facility and great people to work with. read more

Definitely recommend this guys Fast and professional service If you looking for affordable repair read more

I just wanted to give a shout out to Premier. Ryan is the owner but he has some incredible employees, I am going on a 2,200 mile road trip and got today off early. Fridays are tough days to bring in a new customer and he got me in. I feel very relieved my vehicle is safe for this trip. So thank you Travis and team!!!!!! I have been a long-time customer and have never been disappointed! read more

We moved all of our business over here because of the exceptional service we have always received from Travis. We took one of our cars here recently for the first time and were very happy that Travis has landed at a great business. Car was starting to display some errors and Premier then diagnosed and came back with a plan to move forward. Only one day to do the work after having to source parts. Travis kept us up to date all the way like he has always done. Very happy with the no nonsense service and happy to have moved all of our business here (3 cars + friends and family referrals). read more

This is literally the best auto shop I've ever found, I've brought multiple vehicles here and always leave feeling like they took care of me like I'm family. I'm informed of potential issues that might arise with some of my older rides but never coerced to address anything that wasn't a dire/dangerous problem. My Camry had a weak idle from an air leak and a simple clamp later for no cost during a look over, ran great again. Ryan has earned my business and that is why I keep coming back. read more

This place is the only shop I'll take my cars to. I'm traditionally a DIY mechanic, but I recently sold my house and moved to a rental where I'm not allowed to work on vehicles on the property. So now I have to rely on these guys for oil changes and regular maintenance items. On the plus side, they are super friendly, honest guys. They don't beat around the bush or try to force me to address things that aren't absolutely necessary. They will inspect the vehicle and make recommendations and quote the work, but there's never any pressure. They also provide free rides via Lyft to and from their shop for people like me, who don't have a way to get there once the vehicle is dropped off. This is super handy. On the downside, they are really expensive. Granted most mechanics are in general, so this isn't exactly surprising. Just kind of shocking sometimes when I get the quote/bill. In addition to this, they were completely unable to diagnose an issue that I was having with my truck. Luckily, I was able to figure it out in my own and fix it myself. Not great on their part. Even though they've missed the mark a couple of times, they have always done their best to right the situation. They even went above and beyond at one point with a particular issue, which was very kind of them. If I ever have to bring something back, they never charge me to right the situation. I just wish I never had to bring it back in the first place. read more

I towed my car here when they told me they diagnose for $190. I took the car and then they said no its $380. I will pay that extra to tow it to another shop instead of you. How will you treat us during the repairs then? read more

Hey to all those needing a extremely talented family honest , smart , fast they helped restore ac , amazing diagnostic to each problems , leak exhaust manifold,fine fine tune , look they done multiple cars words can't say enough , I rarely write unless beyond words can describe, feel free to contact if need to hear in words , classic car now will share coming photos ! I did custom work for yrs , so do these guys if need rare breed to me !!! Thank you, I ve hired , Burlington auto , budget towing repairs , many others some came went thousands in receipts! These guys far by best !! read more

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I have been coming here off and on for years, the best service and most honest shop in the industry, I would highly recommend Premier to anyone looking for a shop. read more

Brought my car in for some maintenance and had a great experience! Loved the digital service inspection & estimate that they texted me so I could review everything online and approve/decline the services easily. And Eric was great at answering all my questions over the phone! read more

This place is great, their slogan should be "NO BS". They were truthful, honest, helpful, affordable and funny! Josh was our main person of contact, he was patient and broke everything down for us so it was more understandable. We came in to have our break pads replaced on a 1990 Caddiliac, it ended up needing a lot more replaced, our bill coming out to almost $900, but he took $100 off in the end! We were very comfortable, and will be back to have more fixes done, he sat with us and helped us prioritize all of the issues with the car. Our car runs a lot better now, thanks Premier and Josh! UPDATE: I had bought a new car shortly after my first review and went in today to get the fluids checked and filled as well as some tire maintenance that was done FOR FREE! Again i dealt with Josh which i always get the best service from! One recommendation i can make is to make an appointment of course because they do get busy! When i called for an appointment i was able to drop it off the next morning. They also have a new service that when they are done servicing your car you get a recap of it all via text message, it even included pictures! And for someone like me that isn't very car knowledgable that was a major plus! Forever customer at Premier in Kent! read more

These guys are great! Very helpful and honest. We've used them for all our cars and have been very pleased.

Ryan, Jason and Josh are consummate professionals. Great knowledge and an amazing ability to deal with difficult and time sensitive situations. Very open and clear communicating about what they are finding and what directions and possible alternatives to go in. As importamtly they produce amazing results with very clear discussions as to how you got there. I would reccommend Premier for all levels of automobile service and repair. read more

Refreshingly helpful. Steven was very helpful on the phone. The shop couldn't help with what I needed done but took the time to explain why they couldn't and also to tell me who could preform the work. I will definitely keep them in mind the next time I'm looking for service and/or repairs. Thanks again! read more

The guys have been great. They're fair with price and get things done quick. I have an audi A6 and other than an audi dealer, Ryan at premier and his crew are the only people I would trust. One of my peaves is that other places I've been to leave the steering wheel greasy & dirty. My car is wiped down and even vacuumed at premier automotive.. Thx guys! Robb read more

I'm going to unfortunately write a very bad review for this company!!! I spent a lot of money with this company over the last six months and I feel like with the money that I spent that the customer service I received recently was rude!! I'm absolutely disappointed with the customer service that I received two days ago .I've spent over $3000 with this company and it's just been one thing after another with my car honestly feel like I've been taking A vantage of once I was approved for the credit card that they recommend.once it was figured out how much my credit was with this company that I was approved for they were trying to max out when I received my amount. I originally came here because my serpentine belt was busted or came undone and Les Schwab referred me to them.And when I brought my car to them I asked them if they can look at my car overview to let me know anything else I was wrong my vehicle and what else did I have to look forward to that I needed to work on for my vehicle to keep it running. They generated a list of what I needed done to my car none of which was my transmission. So As I stated before so I spent like $3000 already with them on that list of things that needed to be done with my vehicle brakes serpentine belt.I guess the red flag should've been when the first time that I left I had to come back like not even a couple weeks ago I had to pay for another serpentine belt when there's suppose to be 2 year warranty.So I thought that there was a two year warranty but I swept that under the rug like I said I feel like I've been taken advantage of with this company I don't know if it's because I'm a woman or because I'm a black woman! but my transmission recently went out and the minute that my car is been dropped off I had to call damn 4 to 5 times what is somebody and when I spoke to the person he seem like he had an attitude like he didn't wanna be bothered with me and he quoted me a $5000 transmission for $4500 with 17,000 miles on it I called around and I found somebody for a brand new transmission for 2500 cheaper I'm just disappointed he told me dad to come on Monday and when I decide what I wanna do and that if I decide to go with them to do let me use her loaner I called Monday once again he seem like he had an attitude and didn't want to be dealt with me I asked if you had a loaner he all of a sudden said no they had other vehicles people that had major work needed like and that him he won't he doesn't know when he'll have a loaner just really rude I just feel like I'm just disappointed and they'll never get another penny out of me again I was really referring people to them I was bragging about how much I liked him and I felt safe with them and then this happens oh and I failed to mention two months ago I brought my car in because I told him that my car was doing something weird and to see what's going on with that and of course they said nothing was wrong and then like I said two months later my transmissions blown out and I I've called around and I feel like personally they should've been able to diagnose something being wrong with my transmission or my transmission But maybe they just wanted to not tell me so I had to bring my vehicle back I wouldn't recommend anybody going to this place unless maybe you're Caucasian but I just feel like there was some type of bias and animosity towards me and I don't appreciate it and I hope that they read this review and do customer service well to everybody.I deserve an apology to say the least but my car is being fixed and I'm done with this company! read more

This place is very thorough and honest! The guys here are the most courteous and helpful only trying to recommend the repairs you actually need. They even offered me a ride home when their shop was already closing for the night! read more

I have been going to Premier for several years; take my autos in for the 60/90 mo intervals. This place is awesome. They take care of the customer, and auto, in a professional and timely fashion. I won't go elsewhere. Very satisfied, This place rocks :) read more

Top of the line service. I took in my subaru for new brakes and they were exceptional, ever since I got my car years ago it had squeaky brakes but, now they are top of the line and work better than ever. They made sure it was safe to drive and always provided me with all the information I needed to have them done the right way and get the most bang for my buck. read more

Ryan is a great guy who will always be honest with you. He will get your car back to you really quick. It's not a surprise that his shop is always busy with customers. He treats them well. read more

Service ok not to rate 5stars Miss diagnoses and other things Didn't. Went Well. missing clips Broken parts that he blamed. Someone else was working before. Oil drip pan leaks oil from the recent oil change can't believe. In the beginning clearly tell Ryan I trust you business name but that's how things go read more

I've brought my SUV to Ryan 3 times over the past several years for various fixes and preventative maintenance. They also do a great job. All work comes with a 2 year warranty. The best part is they never try to sell you anything extra. You can tell they do good work because they are always busy. If you a looking for a quality repair man you found your place. read more

Being new to the area, my coworkers recommended a private shop to get my front brakes replaced as the censor light came on and said I was at the minimum level of my brakes. Les Schwab wanted $641.00 to do the repairs and said they were going to replace the calipers. The other place wanted close to that as well. After doing a lot of research, I found Premier Automotive Services which was only 10 minutes from my apartment. They were helpful, took time to explain their costs (less than anyone else), were quick, and did not recommended replacement parts I did not need which Les Schwab did. While I was there, I also had them trouble shoot my climate control fan which had stopped working. I did pay for an inspection (which I wish had been included in the repair costs but wasn't) and decided that even though I couldn't afford the repair, that I needed heat in the car while travelling to work and given the cold weather I felt I had not choice but to bite the bullet for the repair and hope I would have enough left to pay my rent. Although I wished the inspection cost was included in the repair, I do appreciate having heat. I will continue to take my car there if I need repair work done. They were so friendly, helpful and quick to respond to my needs. As an out-of-towner, I am happy to have a shop I can trust. :-) read more

Everyone at the shop are beyond amazing! Ryan took the time out of his busy schedule to drive me and my 10 month old son home while my Jeep was at the shop. He explained what work the rig needed now and what we could wait on. This will be my go to shop for anything. If they can't fix it they know who can with the same amazing service. read more

First time i used this service and a very positive experience. Great people and service. I think they are very honest too.

Excellent service. They diagnosed my problem, a leaking exhaust manifold gasket, told me all the things that could go wrong in the repair process, just so I knew, then did the work quickly and expertly. Really nice guys and an excellent experience. Highly recommended. read more

My husband and I use to go to another shop, for a number of years but, in the last half year or so something changed, sadly, so we were trying to find a different shop, through someone we know we found Premier and are very please we did. They found and fixed problem that I had complained about for month, now our car is back to the way it should be. Also from the moment I stepped into the shop the service was friendly and excellent, they listen to my concerns and addressed them so, Thank You Jason, Josh and of course Ryan. read more

Always gets the job done right no complaints here. Finally found a mechanic that doesn't make me feel like he's burning a hole in my pocket. Highly recommended 10/10 read more

I had some work done. At first I was very unhappy with the work and wrote a negative review. Later I dediced to remove the negative report, however when I went to find it it was not on yelp any longer. At least I could not find it. So obviously some one has the ability to remove negative reports from this yelp site. I noticed that only positive reviews are shown. so I would suggest that you be careful of beliving all the reviews. As far as my work went I was satisfied. Michael C read more

I normally do not write reviews but my recent experience with Premier Automotive has to be shared. I called PAS (Premier Automotive Services) to see if they offered free diagnostics, well they indicated they normally charge a fee but after I explained to them that my brakes have gone completely out and it was not safe to drive, a rep named Josh wasted no time in telling me to tow it to their shop and they would be happy to take a look FREE OF CHARGE. They diagnosed it, found the problem and called me with an update and exact cost of repair. (I explained to them that I just paid another shop $1000.00 to fix my brakes yet my truck still would NOT stop & that I was very upset), so they fixed my brakes within a few hours, charged me a fraction of what I paid at the other shop and gave me a full diagnostic print out with pictures, itemizing remaining needed repairs. They did not pressure me to get anything else done, they honored their initial estimate & did absolutely everything they told me they would do and my brakes WORK GREAT! Their customer service was IMPECCABLE. They were professional, courteous, honest, informative, AFFORDABLE and very understanding of my situation. I cannot express my gratitude enough how PAS came through for me and my children when it mattered most. I highly recommend if you need a shop and mechanics you can trust and who will inform you every step of the way with decent prices, this is the place!! Thanks to all the staff at PREMIER AUTOMOTIVE SERVICES ;) read more

Ryan, Steven, Josh... all GREAT GUYS! They're honest, quick as a whisper, accurate, and will tell you the truth. They run specials... giving out coupons for your next visit whether a tune-up or other maintenance visit or something needing to be repaired. Their work has never let me down, and they even told me that replacing a clutch on one of my cars could be done but asked wouldn't I rather put the money into a different car as that one was depreciating and had problem after problem. I chose to get a different vehicle and they've been great with this car, too! Always a smile and pleasant, friendly, courteous, professionalism is what you get here! I think I'll bring brownies next time I visit, instead of waiting for something to go wrong! :) read more

They stayed late to finish and offered me a ride to come get it even after the shop was closed!

Had a problem with service on our car but Ryan took care of the problem. We would definitely go here again. Thanks!!

I want to say Tank You to Ryan Hoover and his entire team! They truly went way above and beyound to help old this old woman. I had just gotten back from a great vacation and my car started sounding like a jet engine landing with vibrations strong enough to shake my teeth loose! I was stuck and still very far from home. They not only fixed my car but they taxied me around to find a nice hotel to stay for the night. They came in early to fix it and came back the next morning to pick me up when my car was ready! Again thank you so much for your kingness and great service! My car is running like a champ still! Chanda read more

I have used this shop for years. The last few times I have noticed something major went wrong with my car within days of getting it back. Ryan always had an explanation so I was dumb enough to keep going back but now I've been burned one too many times. Also I recommend getting an estimate of the work IN ADVANCE, IN WRITING, then don't be surprised when your bill is MUCH higher then the estimate. read more

take everything out of your car before dropping it off. only give the key nothing else. things I left in car went missing and when confronted, lies lies and more lies. read more