A week and a half ago, I pulled up to a parking space and saw steam coming out from under the hood of my car. Checking under the hood, I located the source, a water leak coming from a heater hose. The next morning I went looking for a place to get it fixed. My regular auto place was booked solid with Memorial Day weekend approaching. With several business trips coming up, it was important to get this fixed right away. I went to Yelp and found a couple of places to check out. The first stop, I received a quote and said they would need the car for three days. My next stop was Dave's in Auburn. Brandon took a look and said he could get it done today. His quote was SIGNIFICANTLY lower than the earlier quote I had received elsewhere. As I was trying to load Uber on my phone, he asked if I needed a loaner car. Yet another problem solved! The repair was done well within the time frame they gave me, and I had my car back that same afternoon. Charges matched the initial quote. Brandon followed up with a text three days later, asking if everything was working right. I couldn't be more satisfied. I will be back when the need arises. read more

I brought my car in because of a brake squeal and asked the shop to inspect the braking system and let me know what needed to be done. After about 4 hours, I received a call with a quote of nearly $1,600 to replace all four rotors and brake pads. I later called another shop and got an estimate for the exact same work at $1,200, which confirmed that their quote was on the very high side. I declined the work and went to pick up my car. I was told they did a minor cleaning of the brakes to reduce the noise, and I was charged a little over $100. Unfortunately, the brakes squeaked exactly the same as when I brought it in. I didn't make a big deal about that since the underlying issue wasn't addressed -- but when I got home, I noticed my hubcaps hadn't even been removed. That really made me question whether any work was actually performed at all. Between the high pricing, the ineffective "fix," and the suspicion that my car may have just sat in the shop while I still paid over $100, I will not be returning here. I would recommend that others get a second opinion before agreeing to any repairs at this shop. read more

Best auto mechanic shop in the Auburn area hands down. Took my Escalade to three different auto shops and no one was able to find the issue around the suspension. Brandon and the team was able to pin point and fix the problem in matter of hours. Thank you Team!! You just earned a new customer!!!! read more

Total complete ripoff, way overpriced takes too long and they keep finding new problems

After my last negative review. More problems are happening. My low oil light has been coming on and off for the past month (a month after my oil change at Dave's). I finally got to Firestone today and they told me that my oil change was done incorrectly and the filter was not tight enough which cause my oil to leak out the whole time. Terrible for my car! They're writing up some papers for me to bring to Dave's and ask for a refund soon. I got a new oil change at Firestone because they're afraid since Dave's don't know what they're doing, that they might not even put in the right oil either. With that said and with my last review in mind, I'm paying for a full synthetic oil change for $88 right now which Dave's charged me $140 for. I'm blown away. See you soon for the refund, hopefully I get one cause customer service (my last review) was defensive. This is a waste of my time on my day off and deteriorated my car, hard to trust Dave's pricing quotes on the phone and service done. If they were kind, I wouldn't be so angry right now or writing a review. read more

Here is my timeline of events that occurred with Dave Valleys auto. 10am: Dropped car off for standard oil change. I made an appointment a few days prior. 12:15pm: I called to see if my vehicle is almost done. "No its not ready yet, we have your number and will call you when its ready." 3:21pm: I receive a call from Dave's asking me if they can change my air filter. I tell them that's fine. They mention nothing mentioned about having to open a special place behind my headunit to remove and replace a new air filter I have never seen or heard of. 4:00pm: I receive a 2nd call telling my that my vehicle is ready and they close in one hour and will be closed for the weekend. If I wanted my car I had to be there at 5pm sharp, or wait until they opened on Monday. 4:20pm: I arrive back at Daves to pickup my vehicle. I am given a bill for $294.00 for a standard oil change and new air filter. I ask why they bill is so high...."We had to replace your air filters, one was really dirty and we have to remove your entire headunit to replace it." I have owned my vehicle for over 4 years. I get the oil changed every 5k miles. I have never had to pay to replace an air filter. I have always purchased the new air filters and have had it replace with no problems. Dave charged me $77 for labor without my prior consent. Claimed they changed my air filter behind a secret wall in my truck. Took the entire day to do an oil change. I will not be going back to Daves. read more

I've never taken my car to a mechanic before because of the reputation they have but at Dave's they were thorough, quick, and extremely helpful. My Ram truck was making a noise I've never heard before and Brandon (fantastic dude) got right to work and figured out what was wrong. After being told I may need a new differential by someone else Brandon told me it was just low on oil and didn't lie or cheat to make money for the shop. He made great recommendations for things I may want to keep an eye on but didn't force a sale or lie saying it was a must to get done. I will definitely be going back there for all my cars and their problems from now on. read more

I used to have great confidence in Dave's Valley Auto. We've taken our vehicles in there for several years and were so happy as they would stand behind their work. I have no idea what's changed but in the last 2 years the work that has been done has had to be redone. The parts used were after market products! Just a few months after the warranty, parts have failed ; Radiator x2; 3 rd radiator replaced at Jeep service center AND now a 3rd water pump which Dave replaced a year and 1/2 ago. This is how we found out that after market products were being used even though we were told by Dave's they used recommended mopar parts. Mopar parts have a 2 year warranty. My husband spoke the the OWNER Dave who couldn't take the time to listen to his concerns. Dave kept saying "you'll have to speak with Brandon". Brandon is the service writer! read more

Total ripoff, Never get a vehicle checked out here, they overcharge and look at basically nothing. Go to oriellys and use their code scanner for free, and take a quick look kat your own vehicle. Specifically asked for certain components to be checked on my car, paid 300 dollars for them to check, the literally just plugged in a scan tool and checked the codes then did a limited visual inspection that I really didn't need. I will not recommend them to anyone read more

I've used Daves Valley Auto Clinic several years ago and their prices were reasonable at that time. I know inflation has increased over the years, but the quote they provided me with to replace my car's battery was laughable. I was quoted $613 for parts, labor, and programming. Their quote was about $100 more than the dealership in Seattle. I saved $300 doing the job myself, even the programming, and it took about 1 hour total thanks to YouTube. read more

I purchased a new to me 1998 Cummins 12 Valve Tubo Diesel Dodge Ram and brought it to Dave's Valley Auto Clinic for a list of repairs that had already been diagnosed. I had them perform regular maintenance while also requesting a price to replace the oil and fuel-sending units; both were already diagnosed as failed and needing replacement. These two parts are notorious on this vehicle for failing, and the oil light is on intermittently at low RPM, and the fuel gauge going from half tank to empty and back up to half tank are all indicators of the failed parts. To my shock, Dave's Valley Auto clinic charged me hundreds of dollars to "diagnose" these two parts' failures. They also charged $255 for a non-synthetic oil and filter change. As they say, "Fool me once, shame on you...fool me twice, shame on me." I won't be back, and I've already found a reputable shop that charges for work rather than relying on shady business practices for unearned income. There are plenty of reputable shops in the Valley. read more

Just an update. Alternator failed and under the two year warranty. They will replace the alternator at no cost but charging labor, which they say is $400 something dollars just for the labor. Because they state over mileage. Autozone say my battery and alternator are bad. Dave's say just my alternator. They called up and said they would then do labor for $279 but I am not happy. And do not feel satisfied after my experience here, especially after previous experience. An alternator at around $700 or so should not go bad after less than two years and have to pay out again. An alternator, even I know, should last a lot longer than 30,40,000 miles. read more

The guys at Daves did a nice job fixing my Acadia. The pump for the power steering died horribly and I was so worried it was going to be a real problem, it was. They gave me a loaner car to use while they fixed it, thank goodness! They are great guys. read more

My son specifically asked him to check and probably replace O2 sensors, plus check plus transmission problem he was having. Seems like all they did was plug in a scan tool and ran the codes didn't fix anything, and charged my son $300. Now his check engine light is back on and he put in his code scanner and shows 6 codes, the job this place was paid to fix didn't happen. Looks like all they did was erase the codes and sent him on his way. read more

Best Service Ever! I went into Dave's Auto Clinic maybe a year and 1/2 ago. Had been told by another Car Repair Place that I needed brakes and it was critical. Brandon the Service Manager loaned me a car, checked everything and called me to pick it up. He said "No Problems Found, and No Charge. Wow! A few weeks ago I had new tires put on the car at Discount Tire which Brandon recommended (great prices) then an Alignment done at Dave's. The brakes are still good. This business is as honest as you will ever find. Prices are very fair. Also everyone who works here is knowledgeable and very kind. Cannot recommend highly enough! read more

My family has been taking our cars to Daves for 20+ years and we have never been disappointed. The customer service is great, the prices are the best and our cars always run PERFECTLY! They have never tried to sell us on something that's not needed. In fact, Dave talked us out of a $1700.00 repair and encouraged us instead to buy a different car because mine wasn't going to last. They charge much less than Lexus and do more. Don't waste your money on the dealer shops, GO TO DAVES!!! read more

I'm beyond disappointed and frustrated with our current car condition after we got it back from Dave's. We had rear brake pads put on with the routers resurfaced and a day later our check engine light came on for a different reason, we took it into the dealership. Upon examining the car, they found issues with the rear routers. I called Dave's and they got us in rt away to look at it. They told me all about the pads being perfect and the routers being resurfaced since we had plenty of space left to do this. Had to go in for my 60k and did NOT want to go back to Dave's, that being said Subaru found the routers were NOT resurfaced and were starting to shake (which is what i mentioned to them on the phone and in person and Dave's told me it was my front brakes) This is unfathomable. You pay for a job to be done and done rt not to throw my time and money away on absolutely not having the job done. Now I will have to pony up another 180-200.00 for resurfacing the routers. I wanted to stay with Subaru but took a chance on Dave's against all my fears of wasting away money on a mechanic I do not know or trust! I was a new customer and I will not be going back! I highly recommend steering clear of this place ! read more

I like this place. They were easy to schedule for a brake fluid flush and price was good, complimentary water, coffee and wifi in the waiting room. They didn't try to sell me on anything. Brandon and the other employee was friendly. I guess it couldve been better. I got a 25$ off coupon off the website as a first time customer. When the employee behind the desk input it in, he only took off 12.50$. When I inquired about it, he said it was 12.50$ off for labor and 12.50$ off for parts and the system only charged me for labor. I didn't want to argue but the coupon stated 25$ off my service so I was a bit disappointed about them not honoring the full coupon. read more

Exceptional customer service. I had a friend refer me here and was pleased with their services and prices are very reasonable.

My wife took her car in to the dealership. Because she was having power steering issues. While they were looking at it they came back and said it needed head gaskets... :(. Car was running fine, no usual symptoms of needing head gaskets, I was skeptical. I had her tell them she was going to get a second opinion. She took it to Dave's as I've come to trust them after taking my pickup to them twice and being treated very well. They were completely up front with her and found that the car didn't need head gaskets. Gave her a fair quote on the other repairs. Excellent customer service, they've always delivered as promised! I'm very happy my wife has had a positive experience with a mechanic that she can trust! Thank you guys for being a stand up business!!!! Highly recommended!! read more

Not recommended. Avoid. I spent thousands of dollars on an engine replacement. As extra measure, according to thier suggestion, we replaced head gaskets, tiki g belt, clutch and many other parts. They suggest it. They are the experts. I said ok. I wanted the car to last another 10yrs before we needed to spend thousands more. Well, about 10 months later the car starts clunking. I took it back and the motor mouts are broke. They wanted another $2000 to fixi it. I was not happy. I asked, given they are the experts, why as a best practice they did not suggest new motor mounts given they suggested so many other parts that were ok, but a good idea to replace given the engine was out and we had the chance. They said it's a good idea to do it. So I did. But they didn't suggest motor mount replacement at what would have been about $350, even though the existing ones had 225,000 miles on them. Wow. Well the of motor mpunts broke under the stress of the fresh motor and now they want another $2000 to replace the as the motor needs to be pulled to do it. I am not happy with them. They would not even give me a break on labor. I said I would split the labor with them. They said no. Now here is the kicker. They said no because of my customer history. I had not spent enough with them in the past. What? I spent several thousand dollars just last year and now I am back becuase of thier short sightedness. But I do not have a good enough customer history. That was so insulting. Forget these guys. They are not cool and not to be trusted as so called experts. Move along and take your car to the dealership for repairs or do it yourself if you can which is what I am going to do. I will buy an engine hoist and the engine and transaxle mounts and do it myself. And as a best practice, I think I will replace the CV axles. Dave's Valley Auto Clinic is not recommended. They do not do right by thier customers and they will not admit to thier short sightedness if they overlook something. Stay away from them. This story is the truth. read more

As always, a great job! They are there when I need them and the work is always done well. And I appreciate the fact that sometimes (as in this case) the cost is a tad UNDER the quote. Thank you! read more

Update after reading the business owner feedback on 01/25/2019: Hey, I get where you are coming from about the short phone call and how Yelp rates businesses. My company has its own issues with Yelp putting all of our good reviews in the "Not Recommended" section and our bad/marginal reviews (no matter how uninformative and blatantly wrong some of them are) right at the top. My review was more of a message to others, who like myself, are picky about the quality of parts that go into their vehicle and like to do hours of research making sure to find the exact part that matches their quality standards and price point. Of course, I know that I picked the correct parts and wouldn't be wasting your time or space, but I do understand that you do not know that or have an easy way of verifying that over the phone. Without any proof, I am 100% certain that customers often get parts mixed up. Heck, I bet they get their trim, model and even the make of their car wrong quite often. I suppose this could have been cleared up if I had come to your shop with the part in hand for a short consultation in order for you to check the veracity of the parts with a 30 second Rock Auto search, but I doubt you would have agreed to do the work anyway. No way of finding out now I suppose. All 1 star reviews hurt, especially with the Yelp extortion advertising racket you mentioned(side note, paying yelp for advertising doesn't always help keep the legitimate, good reviews visible). In this case, did I go a little bit overboard with the low, one star rating? Yes, I did. read more

In the past I thought very highly of this shop, but this time around I sincerely feel that we were shafted. My husband and I took a vehicle in for several issues. We paid almost 2000.00 for their services and upon getting the vehicle back, these duties were not completed and in some cases were left worse condition. We tried to discuss the matter with them and they were not willing to make it right. VERY FRUSTRATED! read more

I took my car in to be diagnosed and was told that the fee would be about $100 for that service and it would take about an hour and a half. In a half an hour I got the results of the testing. The bad news was that I needed a new motor and that mine was going to blow at any moment. The good news is that they didn't charge me for the service. I know the bad news wasn't their fault but the incredible service and hospitality was. If I need work done in the future, they earned my business. read more

We've been customers at Dave's Valley Auto Clinic for over 11 years because we believe it to be the best auto mechanic shop around the area. Dave has taken superb care of our vehicles and when we need repairs or service the job is always done right the first time. We have never had to take our car back for a second look after he has done repairs. Dave also offers a service loaner which has come in handy several times for our family not having an extra vehicle. More importantly Dave is honest, down to earth, and fair with pricing. We all hate spending money on service and repairs and Dave has always gone out of his way to make sure we have options when it comes to repairs so we can make an informed choice on what is best. He will tell you when you can wait or if the service or repair needs to be done then. Also, we unfortunately have a vehicle prone to problems and whenever we call Dave he will offer up suggestions to help us out and always willing to get us in for a check regardless of how busy he is. Just recently we needed our front license plate holder replaced due to damage and we didn't have the ability to install it because it was riveted onto the bumper. We called Dave and he told us to stop by and he would have his mechanic install it for us. This is a great example of Dave always willing to help with anything, even a license plate holder because he is superior at customer service, generous and committed to his customer base. Dave's Valley Auto Clinic is the place to take your vehicle for superior service and fair prices. read more

OK, first I must admit I screwed up my car. The rear differential oil needed to be replaced. I stripped the threads where the drain plug went in by using a faulty torque wrench. I took it Sunday to the Honda Dealer, where they wanted 4000 dollars to replace the rear differential on Monday. So I had it towed to Daves at noon on Tuesday. They looked at it and fixed it for 135.00 Tuesday night. Yes, they just tapped the thread and told me to monitor for leaks. I had the car back Tuesday night, one week before I expected. So I saved a MASSIVE amount and received a better warranty than the dealer. They have a customer for LIFE!!! read more

I brought a 25 year old car into them that was given to us. I just wanted to see if it could run and pass smog. The things that was wrong with it was a bad battery, oil needed changing, alternator was bad, the battery cables were so corroded that they needed to be replace, they found a few broken lights and a few fuses needed to be replaced. They also hooked it up to a smog to test it and it passed so I felt comfortable having them do the repairs. The total was $520. Very friendly, they did the work in less then a day and I now have a running second vehicle! read more

Dave's Valley Auto Clinic - Auto Repair Near Me - Auburn, Washington

My car was a MESS! It needed so many repairs and Norm and Brandon handled it like champs. They are kind, honest, straightforward, and dependable, as is the entire team at Dave's. You will not be disappointed if you take your car here, the team will get it done for you at a fair price and be transparent the entire way. My car is running great and even when I did have a minor issue (a wire that was knocked loose while getting my stereo installed), they fixed it at no cost. If you want honest, reputable, kind mechanics, this is your place. Support Norm, Brandon, and the whole gang-utilize small businesses! Thanks for everything guys and thanks for getting "The Golden Child" up and running again! read more

Very happy with the work at Dave's Valley. We have a business with several vehicles and I couldn't be happier than the service we get there. The work on all of our company vans and trucks. Very good experience. We have been coming here 3 year. read more

Not too many places will turn you away when they have a chance to make a few bucks. Brandon was very polite in all my dealings, and I can't recall the names of the shop guys but the mechanic and the transmission guy took time out of their day to explain why they felt it would be a bad idea to dump money into transmission on my son's Taurus. So, yes, it was frustrating at first to be told that it wasn't worth doing the few fixes I'd read about (fluid & filter swap). But after talking with them and getting the details, I had to agree. :/ Very nice folks. Very knowledgeable. Easy to work with. --- More details: My sons car is an older Taurus that has seen better days. It's a fairly worn out engine that probably needs a good overhaul to get it back to its former glory. (worn rings, etc...) I swapped out plugs and changed out a AC compressor pully. That stopped the awful rrrRRRrrrRRRrrr... noise and gave it back some power, but it was still having issues shifting. So I limped it over to Dave's to get diagnosed. They had to cleaned up a connector to even get it to connect to their diagnostics. They did a test drive and it was shifting, but a little rough from time to time. They came to the conclusion that the only thing that would make it 100% again would be a full rebuild. For a car that barely hits 2K on KBB, it's not worth the man hours to yank the thing out and rebuild it. So, yeah, I was a little frustrated that there isn't much to be done to prolong the life of the tranny... However, it was pretty cool of them to let me know all their impressions to prevent me from spending more than what the car is worth to have a bulletproof tranny, when in all likelihood the engine will probably give out before he'd even get the miles on the rebuilt tranny. read more

Twice I've been here to have a check engine light looked and TWICE I left without having to pay anything, because the problem had to be fixed at a dealer. Such honest people. You can't find better than this. read more

So it's kind of hard to give a perfect 5 star service at an auto shop, but these guys did pretty close. Price was what I'm normally used to spending for an oil change so no complaints there. He was even able to quote me a decent time and honor the time frame. I may or may not go back just due to the distance from home, but it was a good place if you live near by. read more

Absolutely fantastic business. Staff was super helpful and had outside contacts to reduce the price on parts. Communication was open and honest. Work was done satisfactorily and was taken care of at a fair price. I look forward to doing business again if the car needs repair again. read more

I originally took my car in to have the rear brakes checked out because the rear wheel was getting very hot. They couldn't figure out what was going on or have the same issue happen when checking it out. They said the brakes were ok, so I had them perform a tune up & Brandon suggested that the brake switch get fixed as the brake lights were staying on. Brandon gave me a price break on the brake switch & tune up, which was very helpful. Once I got home, the wheel was still very hot, so I had Les Schwab take a look at it as Dave's was closed. It turned out the caliper was sticking and I needed to replace the brake. I was very upset that they did not catch that when taking it to Dave's, so I spoke to Brandon & voiced my anger. He was very understanding and offered to replace both rear brakes. It was unfortunate that I had to take time off of work to have them fix the problem and bring it down twice, but Brandon handled it very well and replaced both rear brakes as they were still under warranty. I originally was very upset & was not going to recommend them, but Brandon was very understanding and fixed the problem. I would have given them 5 stars, but having to come back & take time off of work was a little bit of a hassle. They did a great job & were very understanding, so besides having to take my car twice they did a great job & I would recommend them to fix your car issues. Thank you again Brandon!! read more

Took my 2013 F150 Ecoboost in for a slew of issues including cracked manifold studs, warped manifold, and other things, Norm and the entire team was nothing short of amazing. Talked me through the whole process and truly went the extra mile to get me back on the road. Thank you guys!! read more

Dave's and all of the employee's have been no less than wonderful. In a world where customer service is failing they are exceeding. They always tend to go that extra mile to help their customers. I would highly recommend them to anyone in the south end looking for a trust worthy reasonable priced repair shop! read more

Very friendly service and thorough. Unfortunately, they were unable to locate the problem. They did fix my tranny line that was leaking and the real perk here is they provided a loaner car so I was able to get around as this is my only vehicle. read more

They never pressure me to buy extras. Always have good communications. Brandon is a great guy to dealwork with. They're quite a ways from my home, but it is worth driving down there for the honest and competent work. read more

Great place to bring your ride to. They are pretty honest if you need more work done to your car but don't force you to have it done till you're ready. read more