Very caring about the quality of there service. Taken three different vehicles to them and always had good work done by them.

Extremely nice and honest people. I used to go in and get my 2011 VW Passat fixed and before even doing the job the owner would make sure to give me a call, let me know what needed to be repaired, and a rough estimate of the cost. I then switched from a VW to a truck and he was 100% honest and let me know that he did not work on trucks. I really wish he did, it's extremely difficult to find honest mechanics. read more

I've been taking my vehicles to Import Autos for years, and they always do excellent work. Recently, after some trouble with replacement CV axle parts, they went above and beyond to track down a quality part that actually fit -- and didn't even charge me extra for the hassle. They are honest, reliable, and truly care about their customers. Highly recommend! read more

I can not rave about Dan and this business enough. Came in for repair of a wiper arm. Dan took care of it quickly, efficiently and did not charge an arm and a leg to fix it. Dan has earned any future business from me and I will be referring family members who need any repairs. It's great to see local businesses being part of the community. Thank you so much for your help! read more

Dan was quick, informative, and truly cares about his customers. He was able to let me know what the problem was and break things down to my understanding. He gave me options for different types of repairs and felt no pressure at all here. Glad to have taken my 2001 Camry to his shop. Highly recommended! read more

I would recommend Import Auto because of honesty. I called and asked a question and felt the owner was genuine and honest. He never said bring it in, and I'll have a look at it, which would have included a charge. When the time comes for service, I will go to Import Auto. read more

Wish I could give these guys more than 5 stars! Can't recommend them high enough! Dan has helped us with a disputed repair from BMW Northwest and later with an insurance company. They fixed our Beemer when BMW said we needed a new engine with less than 100k. Their Master mechanic said the crank was bad. Import fixed the bad coils and saved us thousands! Finding an honest repair shop is worth its weight in gold! read more

Yup great experience and you can definitely trust this guy they are truly professional and kind They told me exactly what should change no bullshit like other read more

Import Auto Repair - Just repair the brake and diagnose the problem on check engine lights on and tada its all about oil separator - Auto Repair Near Me - Kent, Washington

On my way to work one morning, my car started to freak out on me mid drive. I was all the way up in Kent where my work was and I had no idea what mechanic to use as I usually have a mechanic down in Lakewood that I prefer. So I called a tow truck and I yelped a new mechanic in my area which brought me to Import Auto! The tow truck brought my car to them and I called the next morning where I explained everything to Lisa who was very kind. Dan was able to fix my ignition issue beautifully and even took the time to show me the part he took from my car and explained what the issue was and what he did to fix it. I was very impressed and will be coming back!! Dan & Lisa are great and I highly recommend to anyone. Great people and great business. read more

Import Auto Repair - Auto Repair Near Me - Kent, Washington

I have a VW JETTA, had a malfunction engine light come on unexpectedly. Called this company and spoke to Dan Sorensen. Service light had lite up and he took my car for a test drive, and found out it may be several issues involved, but to not break the bank, he said he'd reset it. So as I left no lights came on. Save me some money. Will keep an eye on it! Nice to know and trust him for just walking in without an appointment. Will go back if I ever had problems again. Awesome service! read more

Dan Sorensen has serviced my 2008 BMW 7-Series several times, and has provided exceptional work. He is experienced, technically proficient, thorough, and patient. The most recent work was a major project requiring a number of days to complete. The local BMW dealership asked for an egregious amount more money to perform the same job, and completely overlooked multiple, significant elements that would have certainly caused issues down the road. Dan and Lisa were incredibly understanding and tolerant as well, when a bank error caused a problem in my payment. Despite the issues it caused them, they allowed me to make it right, without panicking (too much) or overreacting. I was appreciative of their trust. Speaking of trust... please trust Dan to be a square shooter. If your car needs work, he'll tell you. If it doesn't, he'll tell you. read more

Recently moved from California and needed a mechanic to fix my car. Like the majority of people, I was scared to have a bad experience with a new and unknown mechanic, but I got extremely lucky with this one. By far one of the best and most transparent mechanic work I've had in my life. Dan and his team took excellent care of me and my car, explained and detailed showed me the problems that needed and were fixed. Very reasonable price for the service and customer care offered. I'll definitely be taking my car to his shop from now on. read more

My white 2015 BMW 328 d was completely messed up from hitting something in the road, Dan fixed everything right up! In a weeks time, amazing service. Dan and his auto shop have the best service, best atmosphere, nice people, nice wife, nice dog. Patient and efficient aswell no complaints here. Dan really knows his stuff about cars, definitely returning if I have an issue. If you have an issue with a foreign car swing by Import Auto Repair read more

Dan, thank you for admitting in your response that you didn't have the capability to fix my vehicle at the time. I can accept that better than the lines you gave me about your other customers deciding against the fix and how my car wouldn't be worth repairing. Let's also be honest about the fact that you did not recommend a single thing to me. (Other than to drive a cheaper car.)You asked where I planned to trade my car in, and I informed you that I was taking it back to Land Rover where I purchased it, to upgrade to a newer one. Your response was, "oh! Well they should know all about it then." And yes, my final bill was only $66. But it was a waste of $66, Uber costs, and my morning. You did absolutely nothing for me that Auto Zone and a quick google search couldn't have done for free. My initial suggestion remains. Have a more expensive vehicle? Get the codes first and then call the repair shop to see if they can fix. Import Auto Repair didn't even have the tools to work on mine! read more

We own a Vw and Subaru car. Have taken our cars here a few times for basic up keep and service. They are family owned and very nice. It's a bit pricey but I trust them and money and can't buy trust. They are very thorough with their service. read more

Brought our Nissan Pathfinder in for new brakes and the owner was extremely knowledgeable, friendly, and helpful. It's hard to find a mechanic you can trust, but this will be our new mechanic going forward. He was straightforward with prices before the service, and even though it was a little on the high side we were more than happy with the results; trust is priceless. Highly recommend! read more

NEVER AGAIN! Will I take my car to a different mechanic. I used someone else to take care of a timing belt on the recommendation of a friend. They took care of it alright - if you like stuff done completely wrong! Then, I brought my car to Dan to have it fixed correctly. He took care of me in a timely manner and wrote up a very detailed explanation of all that he found that was done incorrectly. His carefully written explanation was instrumental in getting a full refund (minus all the parts I pre-bought that were destroyed) from the other shop. Dan is an honest and caring mechanic that will take good care of you and treat you fairly. He may not have the absolute cheapest hourly rate but, he is worth his rate and more. I am happy to have found him. read more

I own an e60 535i bmw.. I went in today with a coolant leak, rear break pads warning and a gear malfunction warning... I was just looking to get my coolant leak looked at but I than I also agreed to get my pads replaced cause I didn't realize how thin they had gotten...dan call me to come pick up the car at 2pm... I picked up the car and I was so happy cause their were no warnings on my dashboard... they must've done something small that actually took off the gear malfunction warning... it may come back but I now know that I think it's just the ribbons under the gear selector that are wearing out and neededto be replaced.. another thing that made me happy was that dan actually knows his way around BMW's! Not just around bmw's tho.. his an ASE certified technician.. I just moved to Kent and Iv found my bmw technicians! Thank you guys! read more

Great help. Very informative about my oil change. Have me options and details before they started the service. I appreciate that! read more

Import Auto Repair - Auto Repair Near Me - Kent, Washington

Their prices are a tad high even for imports but, they do good work so far and they're incredibly honest business-folk. So, I've got no problems rewarding good honest work. Hopefully, I never have to see them again in regards to my Audi but, if I do, at least I know whatever is wrong with it will be fixed. read more

My family and I have been coming here for years. We've had 5 cars, BMW, Nissan, Toyota, Mercedes, Subaru, and always been very happy with Dan's work! He's honest and straightforward, telling you what repairs you need, and what repairs you will need soon, but don't need yet, etc. The prices are great for the service and care he provides. read more

They had very quick and so nice. Our gas leaked out on driveway and had our car towed here. They were able to find the problem quick, and reasonable. They also figured out an issue my husband has had for awhile with his car. Will be going back. read more

brought my E60 535i for a boost leak , my man fixed it quickly and smoothly all for a solid price ! highly recommended

Well run auto repair shop that is honest and reasonable on price. They were able to diagnose my older car's problem and fix it the same day. Not many places will go the extra mile and do that when they can. I cannot recommend them enough! Take your car here and avoid the dealer! :) read more

Dan has worked on my 2006 Jeep Commander twice now and both visits have been exceptional. This last visit was to replace my aging alternator and to fix a parking brake (cable) that had been broken for a while. The work took three days including getting parts. Dan called me personally each morning to keep me updated on the status of the car. He offered me options at every opportunity and told me up front that the parking brake would involve a good amount of labor and gave me a chance to back out. When I picked up the car, he showed me pictures to show that he had to take out the driver and back seats to access the cable. The invoice was also very easy to read. Diagnostics, labor, and parts. Very reasonable. Will continue to bring my vehicles to Dan. read more

Dan is the man! FINALLY got my car fixed - and what I mean by "finally" is that I previously went to two auto repair shops prior to going here; and in sum, third time is a charm! The other two shops didn't diagnose my car problem very well which left my car in the verge to an engine catastrophe. Lucky I found Import Auto Repair nearby and decided to give it a try, and voila! My car is back and running like it's supposed to! I had this mysterious sound coming from the interior of my '09 Corolla but two of the shops that I went to prior to this shop didn't have a clue of what was making that noise. Both shops say that it could be harmless and that I should just get an oil and air filter change from them in hopes for the sound to go away. Yeah I got the oil change and yeah I changed the air filter, but why is that sound still there? The sound got worse after a week and my little Corolla is starting to sound like a 500 ton semi truck! I was tempted to go to a dealership to get it properly diagnosed, but wanted to give one more repair shop a leap of faith. When Dan checked my car, in 2 minutes he was able to properly diagnose the issue. And as soon as I got my car back, my car sounded bran spankin new! He says that if I didn't get it fixed soon, it would cause detrimental damage to my engine; so I'm glad that I didn't listen to those previous repair shops that didn't know what they were talking about. Moreover, in terms of price from this service, it was a fraction of the price compared to any other auto repair shop if I were to get the same service done! Overall, I'm happy with the service and also happy that I can safely drive with a quiet car. Only mystery there is now is figuring out how this place is so awesome! read more

Dan Sorensen is an honest mechanic who runs an honest shop. I took BOTH of my cars here. If you don't know me, allow me to explain that I am the MASTER of the inanimate. If it moves in any of the three dimensions, can be driven, sailed, flown, typed on, or tinkered with, I have done it, do it, and will continue to do it - well. So both of my cars - which regularly pass your weak puny Civic hybrid and scare you - have to be taken care of by someone who has SKILLS. Import Auto Repair has SKILLS. PLUS - listen up ladies - they are HONEST. I knew what repairs my car needed, but I handed it to them and I let them tell me, and by heaven not only were they right but they were fast, clean, and fairly priced. HONEST. Are you getting this? This is a small shop - I counted TWO mechanics, and one is the owner. But if you have a Japanese, European, or (ugh) British car - and yes, they *do* take "domestic" cars - by appointment! - and you want to drive it out of the shop with everything fixed right, fast, and fairly priced, take it here. 'Nuf said - I'm going out for a spin. Vrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrooooooooooooom! read more

I have taken multiple cars to Dan over the years. He always gives excellent service at a fair price. Also, his service is prompt and accommodates my schedule. I highly recommend Import Auto. read more

Been going here for years. They won't replace or fix things "just because" only if it's necessary and important. No unexpected bill. I always get a call with the diagnose, and itemized details of what will be done. Super friendly and helpful. My current car has 190k miles and is running like a champ thanks to these guys. read more

I brought my car here after getting a pretty terrifying assessment from a chain lube place. They reassured me that it wasn't that bad and gave me a list of things that needed worked and the priority of each item so I could plan out the work to better fit my budget. They were so nice, explained all the work and were so straightforward. I will definitely be making this my go-to mechanic. read more

Honest, meticulous and knowledgeable. Took lots of time to thoroughly go over a 97 jag xk convertible I had flown in from Cali to buy. Drove it, put it on the lift, checked it, recognized some minor issues and posed solutions, and gave helpful tips about how not to get ripped on future repairs and maintenance (e.g. a certain spec Ford fluid is exact same as Jag but a third the price). Took lots of time to explain everything, way longer than it seemed he should for what he was charging me. You can tell when someone is looking for angles, and you can tell when it's not even in their DNA. This is a good guy, and the first and only Yelp review I've taken the trouble to write. ADDING A NOTE - I became aware of filtered reviews on yelp and was curious, and see that my review here was flitered. Hmmph. Just for the record, I'm real and my review is real. So honk me, yelp algorithm :-) read more

Props to ya Evil W. You got it right. I've had import Auto take care of both my cars for a while now. Half the time, the cost of the repair is LESS than I expected. It actually has rekindled my spirit to have my car regularly maintained, even my 95 Jetta. Every other mechanic I've worked with has always left me feeling like I had to put my wallet through the ringer. I recently told my friend about this guy. The funny thing was: He had already heard of him! Seriously, honest as the day is long. My only problem is I live in West Seattle - but even though it takes me 30 minutes to get there, totally worth it. read more

Was a customer for several years, however within the last 2 years the quality of repair actions have not been been poor and the repair cost have increased a lot. had my car in for repair and decided to have the oil change which was completed by the dealer on a regular basis, the next time i had the oil changed at the dealer they said my oil drain plug had been over torqued. And the oil pan would have to be replaced, very expensive. the other problem was reassembly, which did not occur correctly, to the point the car had to be returned to the shop because of noise. Was a good shop for years, that is no longer the case. And can longer be trusted. read more

My husband and I recently had our car break down near Import Auto Repair. We got it towed to them and they graciously inspected the car, gave us invaluable feedback about our options and patiently allowed us to keep the car on their lot until we sold it a few days later. When the time arrives for us to get work done on our new car we will not hesitate to go back to Import Auto Repair! read more

I've taken my car to Import Auto Repair several times. Each time they have been up front about what needed to be repaired - and what did not. My most recent visit resulted because another shop told me I needed all of my brakes, front calipers and rotors replaced. I took the car to Import Auto Repair prepared to shell out for all of those repairs! However, they called and told me that no, the calipers and rotors were fine, and the back brakes were not worn enough to justify replacement at this time. They replaced the worn front brakes at a fraction of the price I had originally planned to pay. I have found these guys to be honest and do awesome work. I live in West Seattle and gladly drive to Kent because the peace of mind is worth it. Five stars!! read more

Very professional, courteous, and fast service Might have to go back and get this tune up! Thank you for a job well done - djprymetyme.org read more

Literally the most honest shop I have ever been to! Took my 4runner in back in june due to a coolant loss that had to get fixed asap because I was getting transfered for work. Very quickly they were able to diagnose it as the headgasket, and not only give a quote for time and cost, but then proceded to give me recommendations on what they thought the best course of action was (in this case they went as far as to recommended not fixing it because of the cost of the repair vs the value of the vehicle) They wouldnt even make any money doing that! but they wanted me to make an educated decision. Due to time constraints I wasnt able to have them fix it at the time, and ended up doing it myself later, but their diagnosis was SPOT ON. I would not hesitate to take anything back there in the future and will send all friends there from here on out! read more

My car was making so much noise for the past weeks. My husband took it in and they were able to fix it right on the spot. They were quick and efficient and taught my husband a little bit of the problem and showed him everything. We found a place we love and we'll start taking our cars here from now on read more

I could not recommend anyone, in any service sector, more than I recommend Dan and Lisa at Import Auto Repair! I had taken my car in to the dealership b/c the engine was cutting out as I was driving. The dealership charged me $445 to *not* fix the problem. I called Import Auto Repair and explained to Lisa the history of the problem. She relayed this information to Dan. Dan said he thought he knew what the problem was and how to repair it. Later that day I drove my car to IAR. Much to my surprise by the time I arrived Dan had already ordered the part that he thought was the problem! I left the car in the late afternoon, returned the next morning to pick up my fully repaired car for about $250. Yes, the problem was exactly what Dan had diagnosed *over the phone*! I've since returned to IAR a few times, each time I leave not only with a working car at a very, very fair price but I learn more about my car. And hanging out with Lisa and Miles always leaves a smile on my face! If you're tired of mechanics who guess what your car's problem is and being overcharged, just do yourself the best favor you could concerning your vehicles; go see Dan and Lisa! I'm 57 y.o. and am used to proper customer service, building friendly relationships with service providers and being able to count on things being done correctly the first time without breaking the bank. You can count on honesty, knowledge, experience, fair prices and friendliness with Dan and Lisa. *** I will NEVER take our cars anywhere else, ever.*** read more

I would like to leave a response on the review that my brother and the business owner left. Please read the below for partial context. I had taken in my car into this shop 3 times. One for brakes and another for the warranty on the brake job because of the caliber failure and lastly because my cylinder 3 misfire.On the last time I went to the shope for the misfire my brother (who is also a mechanic, but lives 3 hrs from me) checked the work that was done and left a review that you can read. I did call the business owner and I am shocked at the dishonesty of the response of the business owner about our conversation on the phone. I never apologized for my brother's response. I only stated that I apologize if there were unkind words exchanged. I stated to the owner that I cannot speak to anything mechanically because I do not understand. We ended the conversation that there was a lack of communication (mainly on their part) and that is why I was confused on some of the work done on my vehicle. I will not go back to this shop, if he is unable to be honest about our conversation on the phone. I am scared of the dishonesty done my vehicle. __________________________________________________________ Erik (My brother's review) - They dishonestly sold things that did not need to be repaired. the main repair/ concern was inaccurately charged for labor resulting in a bill that was close to 2x the fair price that would of been charged at a more reputable honest shop. on top of all that a part was installed that previously had no problems (therefore very not needed) and charged for that also. the part was an interior part that was also the wrong color! at least the customer got her old perfectly ok part left in her center consil to remind her why to never go to this shop again! Business Owner response NEXT DAY AT 8:00AM I GET A MESSAGE FROM THE CUSTOMER WHO AUTHORIZED THE WORK REQUESTING A RETURN CALL. I DO SO AND SHE STATES SHE WAS SURPRISED AT THE OIL CHANGE COST BUT WAS NOT ASKING FOR ANY REFUND. I EXPLAINED MORE CLEARLY THE REASONS FOR THE DOOR HANDLE REPLACEMENT AND SHE UNDERSTOOD THIS. SHE SPENT MOST OF THE TIME APOLOGIZING FOR HER BROTHER'S ACTIONS AND HAS NO ISSUE WITH OUR REPAIRS. I ASKED IF SHE WOULD HAVE HER BROTHER REMOVE THESE INAPPLICABLE REVIEWS. APPARENTLY THAT HAS NOT OCCURRED IF YOU'RE READING THIS. read more