Terrible service terrible owner imagine you been rent a parking spot there for ever a yr and the…read moreowner just takes it away just because he doesn't like the way trailer looks that's what you can expect from this place I used too think they were fair not anymore! Don't go here there are better places!!!!

Century Square Self Storage is the place to store your important personal items. Clean and safe…read more Anu and Bruno, Managers, take care of your needs and are always there to help. I strongly recommend storing your items at Century Square Self Storage.- AO

I've been using Storage One @ Benson for at least five years now as my work storage unit, and it's…read morebeen an overall good experience. Pricing seems fair for the area and it is an ample size. Service here has always been pretty kind the few times that I've needed help, and they've always been super responsive if I need help getting payment links reset or changed. Parking lot here is a little on the small side but I've never been here when it's been crazy busy. They also have dollies to use which is always helpful for getting things to and from my car! Will definitely continue to give them my storage business as a result of years of positive experiences! It's a little farther than I would like, but it's easily accessible when I'm on my way up to Seattle anyways, so I make it work.

1 Star (only because 0 isn't an option)…read more I've had a 10x7 unit at Storage One at Benson since January 2, 2016. For the first several years, things were fine -- mostly because of Nicole, the former manager who actually cared and knew what she was doing. I also had 24-hour access, which was essential for me because I store expensive tools I use for work. I got this unit specifically because of that 24/7 access. But once Nicole left, everything went downhill -- fast. Suddenly my on-time payments weren't being recognized, and I started getting flooded with emails and calls claiming I hadn't paid. Totally false. Then came the spotty access. Sometimes I'd get off work and be locked out of my unit for no reason (code wouldn't work). For someone who depends on secure, reliable access -- this was a nightmare. I had always paid at the end of the pay cycle -- and Nicole never had an issue with that. But after years of doing things the same way, I decided to adjust my payment date to avoid the drama. I even paid extra to cover the shift in date. What happened? I showed up, and my unit was locked. To top it off, the new guy working there had a major attitude problem. Didn't explain anything, didn't apologize -- just walked over, unlocked my unit in silence, and walked away like I was the problem. For the last 2.5 years, it's been pure chaos. Constant employee turnover, staff who don't know what they're doing, and a total lack of customer service. It's like they're running a revolving door operation over there. I've since moved to a much better storage facility -- indoors, cleaner, more professional, and half the price. I should have left years ago. Until Storage One at Benson gets its act together and starts hiring competent, respectful staff, do yourself a favor and take your money elsewhere. If you value peace of mind, reliability, and decent customer service, this is NOT the place for you.

I had four storage units at this facility and the fifth one had a competitor. The contrast between…read morethe level of service and lower price that Easthill Storage offers versus their competition is big. JR and Donna bend over backwards to always be of help. They are very professional and congenial. I have used this facility storage for several years at different times. Each time, they had the best price around. Their facilities are always clean and is easy to get in and out. I would recommend this place over any other.

Extremely rude customer service representative. I just called to get a quote and wasn't asking for…read moreanything for free. Representative hung up the call on me when I was asking about an extra day. I was intending to keep my items from the 30th to the 31st of next month. She said I had to pay a whole other month to keep until the 31st. She then went on to say we don't give anything for free ( which I never even asked for a free day) I am willing to pay for a day but not for the whole month. She hung up on me. Rude! Celeste is my middle name, that is what I was trying to do. Ask questions to understand but I got hung up on. That doesn't seem like you are happy to answer questions. Please just train your staff to be more patient to your first time customers. She implied I was asking for a free day and I never did. She stated you are a business and don't give anything for free.

Thank you Nicole for helping me find a great parking for my tow truck if you need a spot for…read morestorage for sure check with her, thanks again

Got robbed!..the clearly have good cameras, hence it was probably an inside job!..who nows how long…read morei paid on my emptied out unit.

I cannot say enough about Skyway Self Storage, and their level of kindness and professionalism…read more Bobby, the on-site manager, is extremely caring and makes sure to see to it that favoritism is not an issue with any occupants; but rather to enforce a secure and inexpensive storage facility, that is well-maintained. If I had a choice of Skyway or commercial outfits, such as Public Storage, Skyway is indeed well-worth the drive; not to mention, locally-owned. Should I ever need further storage in future, they will be at the top of my list.

Just wrapped up a 6-month stint of storing most of my belongings here while I enjoyed a temporary…read morehome that would never fit all my stuff. Bobby the owner was welcoming, attentive, and held boundaries for the space well. My unit was located near a door I could load in from so that was awesome. Overall my items were safe, kept dry and scent free. No security issues which is important for me. The location of this storage facility is unique as it's located on a hill near a bus stop, so loading from a wheeled cart into your car can be a challenge if you park in the hill spots. The movers had no problems though with their hand trucks, so it's not a huge deal but worth mentioning. There are a few level spots you can park in to avoid this. I would definitely store here again knowing that all is safe and and secure here and Bobby really made it a pleasant friendly experience!

We needed a storage unit upon moving to Washington and this place proved to be the perfect fit from…read morethe beginning. We had our belongings shipped U-Pack and they will deliver your goods that you loaded on a trailer and give you three days to unload. Worried about finding a storage facility that would be accommodating to this was a little stressful but when visiting the facility they assured this was no problem and something they were accustomed to. Our tour of the facility, really impressed me. Well lit, great security, very clean and great customer service. I should mention that we have changed units too. We are now in third unit. As we moved into our place and had less items to store, we moved Into smaller units to save money. Moving was easy and painless as they have elevators, wide halls, lights, and flat bed dollys to help move your items in and out of units. The storage is facility is locked by gates after 10pm. To enter the building and elevator you have to enter your security code. The place is well surveillance with security cameras too. My only gripe is that I have to do new paperwork every time we change a unit. But I guess if I had switched to a another storage i would still be doing paperwork - so I guess I get it. Anyways - highly recommend for all your storage needs.

Price was fair. Got it ok n a special. Clean and secure. Worked out great. Recommend to anyone…read morelooking for long or short term.

Expect your rent to be raised consistently and for a hefty amount (ours went up 50% the first year…read morethen another $50 a month the next). They do not honor web-posted prices (my unit is being advertised at $54/mo but they are charging me $80/mo). They do not return phone calls. The chat is useless as all they do is pass your information to the location so they can call you back (which they won't). Zero interest in customer satisfaction - 1000% interest in profit. UPDATE: got somebody to call me back to tell me why the website price is lower than what I'm paying. She said the "website price is to lure new customers and they will get a rate increase to match what I'm paying in six months." I mentioned that the website doesn't state any of this and she says they don't have to. Well, there you go.... buyer beware!

Staff here is great, we got a good deal, and the place is nice and clean throughout. Security seems…read morepretty good, but we've only been here a few months

My partner and I were met with absolutely unnecessary advice and attitude from the front desk…read moreattendant when we came in for a service. Along with that there was a small misbehaved dog loose in the office and it smelled terrible! I was fine with the dog at first when it was just barking at us but what crossed the line is when it lunged and bit my partners leg as we left. That is totally unacceptable and I hope it is addressed before someone else has a poor experience like I did.

We have had a storage unit here for several years. We use autopay, but their system glitches often…read more They will send an email stating that you have 10 days to pay or else...They also flag your account so that your code won't open the gate. So frustrating when it's supposed to be automatic. They also don't reply to emails, so you have to go in during office hours.