Much better experience this time. I am a storage auction buyer. Manager Jay was STELLAR ; Friendly…read moreand accommodating. Although the unit was very old and dusty, there was no sign of rodents. Convenient access code was given to us and we were given plenty of time to clean out the unit.

Manager is wonderful, Public storage will raise rent monthly, so be aware. Renting is a waste of…read moremoney in the end.

We are downsizing and needed a very large storage unit. This was the only place I found in the area…read morethat had a 10' x 30' storage unit available. The premises are always clean and the units are secure. Very reasonable pricing and great customer service. The woman in the office is always friendly and helpful. I highly recommend the storage space.

Bait & Switch Pricing. If you rent here, get a pricing guarantee of some sort. My rent went from…read more$151.00 to %251.00 on the 4th month. No warning. Yet, there are still plenty of spaces the same size as mine available at the lower rate. READ REVUEWS! This is a common problem.

I had four storage units at this facility and the fifth one had a competitor. The contrast between…read morethe level of service and lower price that Easthill Storage offers versus their competition is big. JR and Donna bend over backwards to always be of help. They are very professional and congenial. I have used this facility storage for several years at different times. Each time, they had the best price around. Their facilities are always clean and is easy to get in and out. I would recommend this place over any other.

Extremely rude customer service representative. I just called to get a quote and wasn't asking for…read moreanything for free. Representative hung up the call on me when I was asking about an extra day. I was intending to keep my items from the 30th to the 31st of next month. She said I had to pay a whole other month to keep until the 31st. She then went on to say we don't give anything for free ( which I never even asked for a free day) I am willing to pay for a day but not for the whole month. She hung up on me. Rude! Celeste is my middle name, that is what I was trying to do. Ask questions to understand but I got hung up on. That doesn't seem like you are happy to answer questions. Please just train your staff to be more patient to your first time customers. She implied I was asking for a free day and I never did. She stated you are a business and don't give anything for free.

Extra Space Storage is the way to go. Forget about the others. I have needed units in last few…read moreyears and am blown away by the accessibility of the management/staff, the cleanliness, lighting,space, security-all of it. With an online promo and good choices it works out to generally be cheaper or same as the others. I will tell you that Kristian at the 132nd Lea Hill location takes pride and care with the operations of that facility that can spoil you. Go see him and see for yourself, you will be happy that you chose Extra Space!

Robert was not only delightful but extremely helpful in my time of need. I have to give it to KSSS…read morethey know how to hire great employees whom are in my experience absolutely amazing staff and customer service is outstanding!! Thanks Robert & thanks KSSS

Temperature controlled storage at a reasonable price. Staff was helpful when we contacted them…read moreinitially and reliable when we had to stop our storage for only 2 months. We gave them a date of when we wanted to stop our service and since it was less than the full 2nd month, they gave us back a few bucks to compensate. The storage facility is very secured. Its a one code to use thats easy to memorize as its your own code to get into the facility, out of the facility, and use the elevator. Unfortunately when youre moving things out and into the elevator, its timed. So you have to rush to use the code, get yourself into the elevator, and click that floor button. Side note: there is limited parking inside so if youre having a lot of people help you, be mindful.

I've rented a storage unit from this location for nearly 3 years. Recently, I visited the unit,…read moreand upon opening the door, discovered my boxes were open, items were moved, and one of my glass tables was even broken. It's pretty apparent to me that someone was in my unit. Upon renting the unit, we were required to purchase a lock from U-Store, which fits into the door. We also put our own padlock on as well. Recently, this location required us to remove our padlock, for a reason they wouldn't make clear to me. They simply stated that if we did not remove the lock ourselves, they would cut it off and charge us a fee for the cutting. We thought this was strange, but removed our lock anyway. No way of knowing if the removal of the lock was connected to the condition of my items, but one can speculate. Additionally, there was a time when I went to access my items, and was unable to enter my unit, as the management had blocked my key from opening the unit. Upon asking the management why my key wasn't working, they said it was because I hadn't paid my bill. Knowing full well my bill was paid, due to the fact I am on their autopay system, I had the clerk check again, and sure enough, my account was in good standing. I had to wait for her to open my unit for me... very suspicious. On top of all the weird things happening with my unit...I literally just called about 10 minutes ago to inquire about how to cancel my account, as I no longer need the storage unit. The woman on the phone was rude, unhelpful, and said halfway through the call, "You know, can I just call you back, because I'm really trying to get something done here." I was taken aback by this attitude, but said, "Okay, sure." I waited for her to ask me for my call back number but instead, she simply said, "Okay," and hung up. We'll see if they actually call back. UPDATE: I wrote my original post around 1PM this afternoon. It's now 4PM, and I was able to finally close out my account. The clerk I spoke with earlier, Ramona, didn't call me back right away, I had to call her back. But she did inform me where the forms were located that I could email in so I could complete the process. While she took my prorated payment over the phone, she also informed me that her manager Jack had notified her of my post, and she apologized for her behavior in our previous phone call. Everyone has bad days, I know that. I've worked in customer service for over 15 years. But telling me that she's 'sorry that I felt some type of way' about our previous interaction doesn't give me much confidence in the authenticity of apology. My one star rating still stands.

Ustore in Kent has great customer service! Through the years that I've been with them, the staff…read morehas always been kind.

I've been using Storage One @ Benson for at least five years now as my work storage unit, and it's…read morebeen an overall good experience. Pricing seems fair for the area and it is an ample size. Service here has always been pretty kind the few times that I've needed help, and they've always been super responsive if I need help getting payment links reset or changed. Parking lot here is a little on the small side but I've never been here when it's been crazy busy. They also have dollies to use which is always helpful for getting things to and from my car! Will definitely continue to give them my storage business as a result of years of positive experiences! It's a little farther than I would like, but it's easily accessible when I'm on my way up to Seattle anyways, so I make it work.

1 Star (only because 0 isn't an option)…read more I've had a 10x7 unit at Storage One at Benson since January 2, 2016. For the first several years, things were fine -- mostly because of Nicole, the former manager who actually cared and knew what she was doing. I also had 24-hour access, which was essential for me because I store expensive tools I use for work. I got this unit specifically because of that 24/7 access. But once Nicole left, everything went downhill -- fast. Suddenly my on-time payments weren't being recognized, and I started getting flooded with emails and calls claiming I hadn't paid. Totally false. Then came the spotty access. Sometimes I'd get off work and be locked out of my unit for no reason (code wouldn't work). For someone who depends on secure, reliable access -- this was a nightmare. I had always paid at the end of the pay cycle -- and Nicole never had an issue with that. But after years of doing things the same way, I decided to adjust my payment date to avoid the drama. I even paid extra to cover the shift in date. What happened? I showed up, and my unit was locked. To top it off, the new guy working there had a major attitude problem. Didn't explain anything, didn't apologize -- just walked over, unlocked my unit in silence, and walked away like I was the problem. For the last 2.5 years, it's been pure chaos. Constant employee turnover, staff who don't know what they're doing, and a total lack of customer service. It's like they're running a revolving door operation over there. I've since moved to a much better storage facility -- indoors, cleaner, more professional, and half the price. I should have left years ago. Until Storage One at Benson gets its act together and starts hiring competent, respectful staff, do yourself a favor and take your money elsewhere. If you value peace of mind, reliability, and decent customer service, this is NOT the place for you.

Rented here twice and it was a good experience. Great location and friendly staff.read more

I've had a storage unit here for almost 2 years and never had any problems, always gotten along…read morewith the manager, was perfect. Then the last 2 or 3 months all the sudden I go to pay and there is this new manager who tells me my rent is more then it ever has been and that my rates went up. Wtf? Not once in almost 2 years has it ever changed. So I was $10 short of the new amount, he asked me to ask my buddy in the car to borrow it and after midnight that night I would be charged an additional $70 late fee. I didn't have that much so I had to hustle up 2 months of rent which came out to be $300 extra from what I usually paid. 2 months rent was $900 when I've paid $306 for almost 2years. Im definitely moving my shit. It's so crazy cuz the original manager ran the storage like it should be ran then all the sudden this new guy comes in and fucks everything up and lies out of his ass. What a shame... And of course no response from the owner or management like every other review. This place or the new manager is fucked and for sure Rob is a piece of shit. The owners only response to my complaint is to advertise in my post. No solution, no explanation, that's the true abc mini storage and rob the manager. He's only about good reviews so he makes extra money. He don't care about long time customers. He's a piece of shit