Horrible attitude and customer service. I rented a unit online and was calling so i can access it the same day but no one was answering , finally someone answers and they tell me flat out "you are not renting with us we are refusing your service" i was confused and when i asked why they said "because we dont need someone that calls 12 times in a row" i tried to explain why i was calling and was cut off by a "yeah well youre not gonna get one". I wouldnt have called so many times if you had answered. Dont see at all how that correlates but ok. Disgustingly rude and expect new customers is crazy. Mind you they close at 6 and i called at 4:30. read more

I called ahead of time to check prices and the person on the phone said $99 a month for a 10x10 storage unit. We got the van packed and when we showed up they changed the price to $138. I saw reviews that they up their prices on people these guys tried before I even moved in! There are other places to rent storage from that treat their clients a lot better. read more

Totem Self Storage - Self Storage Near Me - Kent, Washington

Rented a storage locker setup appointment online they called me same day very nice man gave me all the information next day I arrived around noon the lady at the desk handled everything quickly and professionally I was in and out with my new locker in under 20 minutes Super customer service 5+++ stars read more

Stay away from this place at all costs. The ripped off my storage space. It was an inside job. Now that I have finally moved in I can see just how meticulous the theft was. They even had someone else rob the space but that footage does not show all the things that were taken. I am devastated by the loss of things that have been in my family for years. A police report was filed but nothing has been done. Don't believe anything they say. read more

I have used this facility for a long time and my monthly rent has increased more than double I dont even have a light in my unit was initially told that they have cut power to the units due to someone missing using the power so the power was disconnected then when i told them this is a big unit we cant even see anything in our unit since its a very large unit they said we should have a working light - not sure how you can have a working light when they said they cut the power to all the units in our bldg very frustrating we pay alot of money and have been faithful customers it just seems they dont appreciate long time customers there increases are outrageousgeous read more

I reserved a dolly here after they told me they are not authorized to do reservations themselves. They close at 6pm. I called at 5:30, reserved at 5:35, arrived at 5:45 to pick up the dolly. When I arrived the open sign was off, the door was locked, and the closed sign was showing. I could hear whoever was inside, and I knocked, but they would not open the door for me. I called at 5:48, and they did not answer. There's a huge whole at the bottom of the door, so you can hear everything on either side. They sat there and pretended that I was not there. I was nice about it and explained that I reserved a dolly and even apologized for showing up so close to their closing time. At 5:52pm I hear someone leave and a black priest car pulls off while I am standing at the door. 8/10 was the only employee that was there. This really hurt my feelings. I was moving today and kept a positive attitude about everything, but please go somewhere else if you are thinking about coming here. There's tons of UHaul vendors in the area, just choose another one, because this one's garbage. There was also a white Toyota parked next to the office- just trying to hold any employees accountable, because they knew I was there and went out of their way not to give me service. read more

Situation arose where I had to place my vehicle in storage at the last minute. Melissa was very efficient, friendly, and accomodating with helping me get situated. Great value & highly recommend this business for your storage needs. read more

My overall experience w/ Totem Self Storage has been fantastic, & I really do mean fantastic. I was quite surprised at just how much they actually care about your customer satisfaction. These days, when you have to deal w/ big corps & what not, you always remain aware of the fact that you are nothing to them. Just another number, easily forgotten, quickly replaced. But Totem Storage pays attention to you & is always there for you. Have a problem that requires some amount of flexibility or need help with a situation that is unique to you? Expect that they will really bend over backwards in an effort to help you rectify the issue or problem (within reason - & I shouldn't even need to say that, but some people out there are just IGNINT lol.) Now as for the units themselves, Cleanliness - 10/10, Security and Craftmanship - 10/10, Accessibility - 10/10. You will not regret storing your things here. Totem Storage is like one of those tiny hole in the wall places in those tiny towns that doesn't look like much, but you happen to stop there one time & then spend the rest of your life telling people how incredibly unbelievably amazing the food was. Yeah, Totem Storage is just like that! read more

Bait and switch. Advertised a low rate and then charged me way more. Raised the rent 3 times in 2 years on short notice. After raising it, they are advertising cheaper units for new customers, probably so they can pull the same scam. They know that it's a hassle to move back out, so they squeeze you once you're in. read more

Awesome storage place. Got me right in. Easy in and out. Totally the best place I have rented in my life. Very easy to get to off the valley freeway and very secure. Cedric is very good to work with. read more

This is the friendliest place and has the most security! They have multiple cameras and do lock checks!! They are also insured. So happy to choose a place like this over public storage. Lee helped me and had outstanding customer service!!! read more

I stored some furniture and other items I didn't have space for in my apartment, at Totem for 9 months or so. It's nice. There's a secure gate which you open with a code, and I got to keep the lock when I ended my usage. read more

A Huge "THANK YOU" to Cedric Dumaran and Danyele for your EXCEPTIONAL customer service, TERRIFIC knowledge and SUPERB follow-up assistance, along with being SUPER-NICE in helping me to find help my storage unit! :) I was in desperate need for a unit rental that was closest to my location and also affordable on my "fixed income". As a single, disabled person, it is not always easy to find nice, patient and understanding service these days...and after searching online and making many phone calls, I was sooo happy to find: "Totem Self Storage"! From the very 1st telephone call, Danyele greeted me with very pleasant & professional service. When I arrived for my appointment, I was immediately 'warmly welcomed' with genuine smiles by both Danyele and Cedric! :) I also took note that each person that entered the office; as well as the incoming phone calls, all received the same FANTASTIC "customer service" - very impressive, the type of people that you truly want to do business with!! All of my questions and concerns were answered in a good thorough manner, and I truly appreciated the assistance of the cart that drove us around to look for the right size storage unit ...all of which were really clean and easily accessible. While there were other storage options to choose from, it was because of the OUTSTANDING, WONDERFULLY KIND & CARING personal service, and the GREAT "Move-In Specials", that I chose "Totem Self Storage" over all others! THANKS AGAIN; Cedric and Danyele, for being AWESOME!!! ") read more

Best storage storage location in Washington. Management top notch and always helpful.

Cedric and Angela are so amazing and helpful. It is a professional and secure storage space. Component and close to everything. Such great customer service. They handled our boat storage so professionally, even when the first spot was at too tight of an angle. They were curtious and kind and found us a spot that would work right away. Great job guys! read more

The people I worked with to rent a space for a car I bought, were very great to work with. They helped me find the right spot for this car of mind and lead me through the process of how thing work. I would recommend them if you need a storage unit or space to rent. read more

I was wondering if anyone knows who the owner is or how I can contact them?I recently rented a storage unit from here. I had some medical problems and got behind on my payment in September I called the manager and she said if I come pay 200 I will be ok. She stated she cut the lock off and looked in and saw an OCC bike she said she would put one of her locks until I got caught up. Got caught up paid 400 dec 31 st and another 200 on Jan 8th cause she said my stuff was safe I got access to my unit. It's a double door unit my lock was on one door and hers on the other. I went in and everything worth value was gone and left me with trash. Now I owe a 100 dollars for this month and a 50 dollar clean up fee.! They don't have video of the break in or the cutting off of my lock. She admitted to cutting it off now she's saying someone picked the lock?? They were both locked when I got there. My wedding dress that was specifically made for me is gone. My husband had his deceased dads army trunk full of 30 years of collecting Legos gone, our sons OCC bike collectors item is gone and now she said she never saw it.paintball guns,32" TV. Another trunk and numerous other irreplaceable things. I asked for video of previous break ins but her computer "crashed" and has no evidence. I would like to talk with the owner and explain what is going on in his business.i called and asked the manager for that information but she won't give it to me. She has an adult son that lives in an RV on the property and other customers have had similar complaints. She said she was gone for a month on vacation and I asked her who all had access to my unit but she refuses to give me that information as well.when she cut my lock I got no phone call ever or notice.so she is responsible for my unit.Im heartbroken and when I called to talk to her about it she said if you are going to take me to court I'm hanging up on you and she did. I want to resolve this with the owner. Not the manager who I think is robbing the unit owners. I have filed a police report, called the BBB I just want to warn people about what's going on before someone else loses their possessions and gets charged for it. Awful customer service. read more