Natalia was not helpful and so rude and arrogant. drove many hours to go out there and ended up…read morehaving a rough time working with her very very frustrating.

This place is awesome. Been renting trailers for the for years, and they've extremely efficient and…read moreprofessional. How efficient and professional, you ask? Well I got a 12' drop-back flatbed reserved and paid for in about 3 minutes, beginning to end:

This is a very poor run facility. The managers do not…read moreassist in anything 1 hour today just to get fuel.The guy that is currently fueling moves like a turtle 7 trucks behind me backed all the way up to west valley hwy. Arrived at 5:55 am fueling completed at 6:53am.I would avoid signing any type of contract with this location. What a Joke for such a large company.

This place just continues to go downhill. I go into the customer service window and Jim sits there…read moreand ignores me and when he finally acknowledged me he was extremely rude. There is no reason for someone working customer service to cuss at a customer when asked a question. Then on top of this while I am standing there, I think his name is Rich was talking to a technician about using cocaine. Jim called him Alex. I will be going out of my way to take my truck to another location after this. I wish I was in the position to choose to go another company. This place needs to close down, drug usage in a commercial trucking shop is a terrifying thing. Now I have to wonder if my truck is safe to operate.

the people at Penske work hard to make sure plans go off without a hitch when you need a truck,…read morereliable solid people who work there! thank you penske

Fraudulant billing. Beware! Complaint with state consumer fraud division will be filed asap! Make…read moresure you get pics of mileage and fuel levels on pick up AND return. 1 star rating is well deserved. Avoid at all costs.

This rental place is NOT at the car rental facility. It is a fair amount of walking to get there…read more Friendly staff. I am still waiting to receive my deposit back after 1.5 weeks returning the car. Booked thru Expedia. Expedia charged 110ish with them charging another 850 for a week long rental. The car was filthy inside and out but notes were made prior to driving off. If my deposit is not returned soon, I will file a chargeback with amex.

Felt the need to write a much needed updated review, as I've been a customer for over a decade on…read moremy visits to Seattle. They've updated all of their cars over the years, these cars are NEW Yelpers, with low miles on them. A small business that does go the extra mile for your convenience. The rates are generally lower comparatively to other larger companies and for that, I have always snagged a great car at a fraction of the cost! On my recent visit I thought of getting picked up from the airport but enjoyed a short pleasant walk from the airport across the street over the sky bridge to their location instead.. Took about twelve minutes, and no frustration . Was offered complimentary water, and a thorough review of my contract. It's sad to see people stating this establishment as anything less than, considering they've have ALWAYS reviewed each contract I've checked out with them precisely. I leave knowing full well what I am liable for, and what they cover. Never been over charged, and never had an issue with "fake damages." Yes, sometimes the line can get a little long but NOTHING compared to fox, the timeless times I've gone there and waited over 2+ hrs with kids. Not to mention the rental facility as most claim, isn't even at the actual airport in Seattle. You have to wait for a shuttle to get you there as well.. So not necessarily convenient. A great suggestion for fellow renters. Take photos of the car before you leave the lot. That way you have a time stamp and no one can blame you if something pops up, but honestly I've never had an issue. Rent alway Yelpers, and do so knowing you're getting a great car, at a great price versus others! Cheers to good deals, and pleasant experiences may we find more of them xx

I come here every day it is a truly great place if you need a big truck or your big truck repairedread more

From the owner: Commercial Truck rental, Full service leasing and Fleet repair and Maintenance.read more

What a joke of a place. We reserved our truck over a week before it was needed. But a call two…read moredays before confirming reservation and thanking us for our business. Then the morning of our pick up/move, a rep calls us and says they don't have a truck for us. No explanation, just "sorry, we can't help you." I will NEVER rent from Penske again and will be an outspoken advocate against this horrible company.

I was moving from Renton, WA to Chicago, IL, a trip that is over 2000 miles. This trip should have…read moretaken three days. The Penske office in Tukwila, WA sent us out on the 2000 mile road trip with a trailer we towed by a 16 foot truck. My husband's car was on the trailer. Two of the tires were bald. My husband called out one of the bald tires prior to leaving the Tukwila location with the truck and the trailer. The shop told him the trailer was 'fine' for a 2000 trip. As my husband drove he became more and more nervous as he checked the tire at each gas stop and the tire was getting worse and worse. He stopped in Wyoming and decided he was not brave enough to chance it any longer. He called Penske, who directed him to roadside assistance. After 4 hours roadside assistance came and came with the wrong size tire for the trailer (info given to them by Penske). He also told my husband that not one but two tires were bald. The roadside assistance driver had to drive back 70 miles from where he came and get two new tires and drive 70 miles back to replace the bald tires. This process delayed us one full overnight. My husband was in Wyoming and I was in my car in South Dakota. I had to wait in SD for him to catch up to me. When I called Penske in Tukwila they did not care that they sent my husband out on a 2000 mile road trip with two bald tires nor did they care that he could have had a serious accident and could have been seriously injured. I emailed the main Penske office who did call me and told me they would pay for the extra night's motel stay and another $300.00 for my 'trouble". I got the motel fee and they seem to have reneged on the $300.00. As far as I am concerned they should have refunded the entire fee of $3200.00 for potentially sending my husband to his death. I will never use Penske again and I urge you to boycott them as well. They do not care about your safety!!!! I promise you they do not and to top it off they are liars and cheats when they promise refunds and then do not issue them.

Used them three times in last six years. Other friends and family also used this business. Always…read morehelpful and kind. Love them and using them again with a smile on my face. Great prices too. Check them out.

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

I'm kind of torn about what to give this place…read more I needed a truck on a Saturday morning to swap some furniture from my storage unit to my home. Uhaul, Budget, everyone was already booked up. Handy Andy gets bonus points for being able to accommodate me without an advance reservation. They also got us checked out quickly and charged the same rental fee as the other "big boys." The subtraction point is because the truck was an absolute junker. There was a hole in the driver's seat so big I could put my whole arm through it all the way to the floor. The truck cab was filthy. The cargo area floor was ripping up and there was no ramp. The truck was making a horrible noise - as if a belt was about to go. It felt like the suspension and shocks were totally shot. We had to be extra careful about using enough furniture padding and tie-downs. The place itself is an absolute dump. A literal junkyard. We left there wondering about the company's worker's comp history. There are tools hanging hap-hazardly all over the walls, multiple story shelves and an enormous crazy-hot totally open space heater that would have caught my pants on fire if I had been unfortunate enough to back into it while in line. The guys were nice enough and I did get a last-minute truck. But yeesh - what a rundown dump.

rhe concrete deal works but there's a guy there who looks like Temu Melvin from office space , I…read moreguess he's just miserable person and basicsally gave me ready mix. it was nearly that dry. might have been better then I wouldn't have had to dig it out so hard. upon return he said your are past the two hours and put fees on there. multiple times I was told to return it by five. never once was I told 2 hours. I said do what you gotta do. he was within a legal right so it is what it is. just expect a passive aggressive asshole when you go and you won't be disappointed