I recently did business with West Coast Self Storage and their customer service was fantastic,…read morebeautiful facility as-well. The owners must really care about their image, they had construction going on doing necessary repairs rather than letting things fall apart like you usually see. I spoke with Jocelyn the store manager and she was an absolute delight to work with. I highly recommend them, I will do business here again in the future.

They waited a couple months till all my stuff (mostly heavy) was neatly packed away then they…read moredoubled my monthly cost. Are all these places like this because this was barley affordable for me as it was and now this. I am now afraid to move to another more affordable place and have them do the same thing to me again. Took over 3 weeks to move my stuff in this place to begin with and it wasn't easy by myself.

I have used this business multiple times for junk/donation removal and now for across city move…read more Every time the guys were friendly and professional. They were quick but not to the detriment of quality. Attention to detail was amazing, everything was securely packaged and they consistently checked to make sure what I wanted done. They coordinated with me on my schedule due to delay in closing on my new condo including 2 of the guys volunteering their Sunday off to make sure my items arrived. Thank you for going above and beyond and I wish I could give more than 5 stars!!!

This was my second time using their service and, same as the first time, they were awesome!…read moreCourteous, professional and great pricing. I will definitely use them for future needs.

Sam and Dastan hit it out of the park! We had already moved the majority of our 2BR/2BA, but needed…read morehelp finishing up before the end of the month and we're running close to the wire (the 29th!). I was sure that it would take longer than the 3 hour minimum, but Sam and Dastan were miraculously able to wrap up the job in 3 hours on the dot. They were up front and transparent about any extra charges (we were charged $150 for the 32 steps up to our flat). And these guys worked HARD with hardly any downtime or breaks. I was floored. You may be able to find a lower hourly rate with other moving companies in the city but I was beyond pleased with their hard work and was happy to pay the rate with how quickly they got the job done. Nothing was broken, including my vintage floor lamp that I was worried about. I would highly recommend this company, they aren't kidding calling themselves the G.O.A.T.

I would give them -3 if I could. The move was a disaster!…read more The plan was to start moving between 9-10 am. I understand the truck broke down, but at some point it should have been considered renting a truck. The crew was 7.5 hours late. They did not even mention the fact upon arrival. The truck they brought already had some furniture in it among other things. The crew was in a hurry except when they decided it was time to chat with each other. They did not treat my things with care (as advertised), they just tossed things around. They took things apart without making sure all the pieces were together. I am still missing some shelves they took out of furniture. Some things were broken. They used tape on painted wooden furniture which took off the paint or left a sticky mess behind. When I gave instructions as to what needed to be taken I repeated myself constantly. They did not seem to understand most of what I stated clearly. They did not communicate with me about most things they were doing, they just did whatever they saw fit. They left a huge mess and a 10' truck load of furniture that I had to pay for to move the next day. Thankfully my handyman helped us move what was left behind. Upon arriving at the new location they were in a hurry to get done. I asked that the furniture be placed in the proper room. That seemed to me an impossible feat. More than 3 times I asked them to move a large cabinet to the spare bedroom. There is no way that I could move it later on my own. Again, they did not communicate well. If I was not in the room they would just put things anywhere. When the truck was empty of my things the one who seemed to be in charge came for payment. They did not arrive until approximately 7:15 pm and finished about 11:15pm. He stated that it took 5 hours. I did not think about it at the time. I was stressed out by the chaos. But is seems to me did not work out that way in math class. I payed over $900 for my life and possessions to become a huge confusing mess. I discovered after they left that the furniture that had come with the truck was left outside the dumpster at the new location. Really unprofessional all around. The youngest one seemed to be the nicest and he did try to understand what I wanted. Too bad they didn't all try.  Overall, I do not think that I got what I paid for. I would like to see some of my money reimbursed. There should be some compensation for the 7.5 hour delay on a moving day that everything was timed around, (cleaning, carpets, etc.) when so much time was lost. The next day was pure hell! If not for the quick work and thinking of my handyman I would still be in a state of confusion. As it is I had to take extra days off work to try and make some sense of the mess. When I called they said they had to review the issue. No one ever got back to me.

This is an excellent moving outfit !! I asked for a fixed-price and they gave me an estimate, and…read morestuck to the price throughout the entire move ... even though I was willing to adjust my pricing if things went sideways (but they didn't, fortunately) ... the crew was respectful, courteous, and showed up on time.

Very reasonable, very respectable and professional movers. There was a communication error and…read morethey took take care of it without me having to ask, giving me a great price for a very thorough and quick service. Best moving service I've used yet.

Worst moving company ever. Damaged thousands of dollars worth of furniture and "lost" valuable…read moreitems even on a dedicated truck with only one destination, has no customer service (is just run by bots and AI), grossly overpriced, and a nightmare to deal with! Do NOT use Bellhop.

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.

Miranda gave me outstanding customer service over the phone and answered all my questions. Great…read moremood and made the process silky smooth.

This place is fabulous! The units are spotlessly clean and easy to access. The employees are nice…read moreand helpful. I highly recommend this place!

I just paid my bill for the last month that I will be utilizing this facility. I was not notified…read moreand had my rent increase doubled! No communication no FYI no 60 or 90 days update. Automatic rent increase. I was informed that just because my size is in high demand locally they can do that. For a place that none of the doors work with your code and you have to walk all the way around to gain access seems a bit off reach. My unit is a smaller to I can easily downsize but this is notification for future tenants to get assigned lease where increases cannot be done! I forget of mentioned I had only had the unit for 2 months before the doubled the rent!!!! Bait and switch is what they did!!! I am half tempted to contact the state to find out if this is illegal! This is just a warning for all who consider this place is a good place or a good deal!!!! Shady company!!! I cannot unfortunately respond to the response from the owner. I will it be contacting them for any reason other. It's the principle of the behavior that I do not support and will not a support any business with these behaviors!!!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

I'm so disappointed I could spit. In July I decided to use…read moreSecure Space storage with a locked in charge rate of $238.00 per month; it was a verbal confirmation. .....only to receive an up charge in October, 2 months after moving in, my monthly charge was going up to $355.00 per month in November. I decided to contact company as they were open to my input, however, they were only able to give me a $20.00 dollar discount. So now I pay $334.75 that started in December. Gee that's still a $95.75 increase. Even the rental markets for apartments only go up 10%. I do not recommend this company as I still feel like they gouged me and took advantage. I was able to see less cost for similar storage than current pricing before I decided on Secure Space and I hope all company's don't do this. If I had known they would do this I would have chosen another, closer to me, storage unit. I feel like I'm locked in as getting stuff to storage was costly and to remove it will be also, so I guess I'm stuck. Customer service through company office is not consistent and what reflected at office is not always same as talking and securing on line. One has to follow up to guarantee pricing. I will compliment the office staff as they are sympathetic, helpful and personal and units appear secure. I'm not sure these 2 benefits are worth the $98.00 monthly increase. I do plan on getting my things removed ASAP but that's dependent on circumstances currently waiting upon. I can't wait to vacate and save $100. Per month. Ask questions and get contacts in writing and do not assume they will be careful with you through honesty and pricing.

Absolute scam. Secured a storage unit 3 weeks prior to my move. Found out the day prior when I…read moretried to adjust my reservation that my unit was given away and cancelled without notification. Instead, they offered a 10X20 for over $200 a month. Cannot keep their promise and will cancel your reservation without cause and notifying you.

I recently wrote an honest review after the place sent me an email with a request for me to write a…read morereview for them. I am very honest and fair and never just write a review that is 5 stars or 1 star because I am emotionally charged or anything. My hope is someone will see my review and have an honest view of what to expect. 2 days after my review of this facility the manager woman I have never seen before handed me an envelope with a smile on her face and said my lease is being terminated and I have till the first to get out. She said I had multiple violations accessing the property after closing where my gate code was used. I told her that was impossible because I am very vigilant about abiding by all the rules and I promised her there is nobody who can show a single piece of evidence backing that claim. I asked to speak to the manager and she said she was the manager; so I asked to speak to someone above her and she said that I was not allowed to speak to anyone above her but she would let them know I would like to speak to them, but not to get my hopes up because these decisions are almost never reversed. I said this feels very much like I'm being discriminated against and that I'm disabled and the unit is very important to me. I repeated that I never broke the rule and nobody ever mentioned me violating a rule to allow me to make sure I never did it again and she said I was seen in the parking lot past 10pm and that is considered a violation. Me making a phone call after leaving my storage before I drove to my next destination is the claim after she realized I never accessed the gate with my code after hours and that was a bogus claim. I cannot believe I am being kicked out because I didn't give them a 5 stars review. This is the most childish behavior and to smile in someone's face when you know you are making a decision that is going to make a persons life extremely difficult is so messed up. How someone can enjoy that moment is disturbing. I used to be a Forman working up on the light rail and even when I had to fire someone who definitely deserved it, I felt terrible delivering that news because I was causing unknown hardship for him. This woman looked like it's her favorite thing to do. Save your money and energy and go to a nicer place with a better staff. These people were the worst, and their units were horrible too. I suggest going to pearl street self storage if it's convenient for you. Thank people are very nice and the units are the best I've ever seen. I can't write enough to describe how horrible secure space is. Don't go through what I went through and go somewhere else

Love to raise prices - current price for new customer is advertised at around two hundred twenty /…read moremonth for a 10x20 - would love to pay that much, but they have raised prices 4 times on us in the last few years and we are now over five hundred/month. We had a glitch in the credit card and it took them 18 days to send a letter to let us know ... and we were in the facility talking to them twice to get things settled and no one said we were overdue - which adds $100 to the bill btw.

The movers were top rate and were able to combine storage from two separate locations into moving…read morecontainers. It looked like we were not going to be able to get everything we needed into the two containers, but they did an amazing job with packing everything neatly and compactly. Awesome attitudes and great listeners.

From the owner: A trusted family brand of affordable and professional moving services. In the business since 2017,…read morenow in Seattle. We are critically acclaimed and recommended by word of mouth. Movers you can trust, affordably. See for yourself!