Replied quickly, within an hour. Dennis gave me all the information I needed and answered all my…read morequestions. He did not pressure me into renting a storage unit immediately, just told me to get back with him when I was ready. Great prices, I will definitely be renting a spot when I get my you-know-what together. I have pretty much everything I've ever purchased along with the box it came in

Absolutely predatory business. The advertised, non promotional rate was $142. Within three months…read morethey're raising the rate to $218. These guys will use the inconvenience of moving your stuff against you to hold you hostage to a new, higher rate with no justification. EXPECT TO PAY 50% MORE THAN WHAT YOU INITIALLY AGREED TO.

I rented a unit at 1st Ave Storage for close to 20 years, and management used to be great there (I…read morebelieve Emmet(?) was the longtime manager there, but he left a few years ago). I just recently moved out, as things have gotten shadier and shadier around there. The security/safety around the building has become questionable, especially with the RV camp out back. With that said--the worst part, frankly, is the owner. Charlie is his name, and he basically refused the pro-rated refund that 3 people working at his facility ALL said I would receive. I did a speedy move out April 16, as the manager there told me I could get the pro-rated refund if I cleared my unit out asap, rather than wait until end of month. Great! Sadly, I never received the refund, and even thought the 3 different employees told me I should get it--Charlie apparently refused to follow through, telling his manager "we don't pro-rate". But... all 3 of your employees told me you do...!? When I asked to have Charlie call me directly, I was told Charlie said: "I don't talk to customers directly." I explained I would warn people on Yelp if Charlie doesn't bother calling me back, and his reply (through his employee, since he doesn't talk to customers): Fine, post on Yelp. Additionally, when I rented a U-Haul from them, the gas tank was not even filled. Apparently owner Charlie keeps just a quarter tank in there, claiming it's due to the RV camp stealing gas. But... he will penalize truck renters if they don't return the truck at exactly the maybe kinda quarter-ish level the tank had. Makes it real hard for truck renters to fill up ONLY the amount they use. Hmmm... SO... Be warned. Charlie the owner does not follow through, and frankly does not step up when he should. I moved to another storage facility that provided better rates in a more convenient location... and a safer location. I didn't realize perhaps the best benefit to moving: not supporting a shady owner. I'm giving 2 stars rather than 1 because of the years of good service I had when previous management was great, the place was more secure, and shady business practices didn't impact me. I guess owner Charlie's integrity was lost in parallel with the decline of the community around there :-\ Buyer beware--think twice before using 1st Ave Storage.

Kim who helped me get my U-Haul was very accommodating. I hope to have people work customer service…read morejust like her. She had me in and then out the door quickly. Storage facility could be much nicer other than that GREAT SERVICE.

Falso promises on rates offered. The manager guaranteed…read morerates would not change and they would advise 30 days before the change so I could reach out to him to maintain same rates as I was planning a long term. Rates increase in over 30% without any notice and rates "could not" be readjusted. Disappointed as I had other storage options to choose. *In reference to the response provided here. I was informed to reach out to the number below and they couldn't do anything and requested me to check back again to the storage location...so I was basically put in a loop with no resolution.

I've loved having our RV close by but the frequent burglaries are too much. We have heard of at…read moreleast 4 break ins in the past few months. Some trailers were pretty destroyed. They didn't get Into ours... yet, but tried. Did some damage to our door with some sort of crow bar. We have decided to find another storage place as they don't seem to be interested in improving security. The thieves did get into nearby trailers and did some extensive damage. The owners weren't notified for several days. No one from the company has notified us that there have been break ins. We had to hear about it first hand and I'm sure others were broken into the night this damage happened. No notification to come check to see if we had been a target.

A few weeks back I moved my belongings to West Coast Self-Storage West Seattle. Huge kudos to…read moreHeather and Tracy for their exceptional service. They were both extremely knowledgeable, professional and friendly. Moving isn't easy but they made everything go smoothly, and therefore I'm super grateful. The storage facility is very clean, well-lit and easy to access from the West Seattle Bridge. Their app is also a big plus. I definitely recommend this facility if you need a storage unit.

Easy to reserve and move in. That's where it ends. You must buy insurance. Need to change to a…read morelarger unit 1/2 price for 1st 2 months includes 1/2 monththen late fee (understandable) except it's made more because of difficulty logging in and no tech support then because you're late you can't log in to pay via the website - why? Then another late charge because when you call, you get VM & they don't call back.

I enjoyed the experience here at the Bellevue location. The staff especially Kim & Steven are…read morereliable & responsive. If I had not moved to a bigger apartment, I would have continued to use their services. Once I become a wine connoisseur later in life, I would definitely use the wine storage.

I had the best service from Steven today! I came in to do a small batch shredding and he was super…read morekind and helpful. He explained that they were a family owned business and his customer service was incredible!

Storage Units are pretty much the same. However, friendly…read morehelpful staff make Urban Storage a place I can recommend. Each visit, Peter (and Dylan) were professional, and easy to work with; offering extra touches, (the loan of a padlock over night for a rental truck) and made the experience pleasant and helpful for my client.

Very clean and secure facility. The staff are friendly and were very helpful with my storage needs…read more When I outgrew my unit, I was allowed to upgrade to a larger unit, and they applied a prorated amount of rent from my old unit toward the new one. Occasionally the loading docks can get very busy on weekends, but otherwise access is convenient.

Highly recommend! my experience renting a Penske truck for a day was wonderful and pain-free!read more

Rented a 15' truck last week and was very happy with this company…read more Very easy to deal with and very clear on the costs. They even made recommendations to help save me money. Would use again!

I do not recommend using this storage facility. They' offer excellent introductory rates but will…read morerapidly raise your rental rates by large percentages. The late charges are also exorbitant. The property manager was polite until the move out after raising rent over $150 since move in. Then she told us we couldn't hold the door open for the movers. Rent somewhere else if you don't want to have to move again within a year to an affordable unit.

Always increasing rates. I've had my stuff at a few of these locations and they always suck…read more Think to yourself, and be honest: do you really need to store all this shit?

Quick service, very helpful. Need moving trucks frequently for my business. Always have had what I…read moreneeded. Also, service for propane has been solid too. Good price and easy fill. Thanks West Seattle U-Haul!

Totally unreliable. I learned early on to call to find out if their tank is operating, but even…read morethat's a crap shoot because they don't always answer their phone (if they don't pick up, you get transferred to a call center, which is useless). Most recently, I called and talked to a sales associate at the location who told me their tank was operating. When I showed up 30 minutes later, I was told they were out. On to Spencer's in White Center from here on out.