Very disappointed with my experience. After my unit was broken into, I received very little…read moresupport. Reading other reviews, it seems break-ins are a recurring issue, which makes it even more frustrating that there don't appear to be adequate security measures in place, such as alarm systems or security cameras. I wish I had known about these concerns before renting a unit. I no longer feel confident that my belongings are safe, and it's difficult to justify continuing to pay for storage when the facility cannot provide a secure environment. I've also experienced multiple occasions where my access PIN didn't work, and there were no employees available to help. On one visit, another customer had already been waiting for over an hour for assistance. The lack of security, customer support, and on-site staff has been extremely disappointing. I cannot recommend this facility based on my experience.

SecureSpace (SS) Lake City did nothing after my locker was broken into the first time in October…read more2025. In fact 19 lockers were broken into that day! Their reply was that "storage lockers are broken into all the time. The Seattle police do nothing about it." I asked for changes to their security and assurances from SS that my remaining stuff would be secure. They did nothing. Again in April 2026 the thieves came (SS wouldn't admit how many lockers were hit this time!). I removed my stuff and cancelled my account. Unprofessional management and innacurate policies only made the storage experience worse. But one thing they did very well was continue to extract (ever increasing rent & bogus service charge) money from my account.

I rented a 8ft x 10ft unit with West Coast Storage from October 2020-Feb 2021 and had nothing short…read moreof a wonderful experience! The staff was friendly and the monthly rates are super reasonable. The building is clean, in a safe area, and secured with passcode entry at the front door and elevators. I used a professional moving company for my move and they had no problem getting in and out of the facilities. Would definitely recommend using West Coast Self Storage! 5/5 experience Lastly, special thanks to Remy on the Management Team! She followed up with me after my departure to ensure my account was closed and that I enjoyed using their services. Remy made my rental particularly pleasant. Thanks for all of your help!

Scam scam scam Got an online deal which was not bad for a…read more5x5 room. When arrived found out it's only good for 3 months and after that going 2 times higher. I mean WTF??? Take your business somewhere else UPDATE: The manager replied saying it's a web offer good for 3 months and even when the price doubles it's still a good price. Find the attached screenshot - their websites never mentions the 3 months deal, 5x5 room goes up to $76 per month which is the worst price around, you can get a 5x10 at the storage next door

Super helpful with my recent shredding and recycling project. I am returning Saturday, May 2 for…read moretheir special event. Thanks for the Great service!

This place is amazing and has the best customer service. Zakiya and RaeJean are both great and were…read moreso helpful when we stopped by. They helped us find exactly the right storage space and even let us try a couple to find the right one. Everything went smooth and just really could not ask for a better space to store things. Highly recommend this location for storage!

This company is VERY customer support oriented. We needed a unit next day due to construction…read moreschedule change. They worked us in without hesitation even though they were booked. They brought the unit at 9pm to squeeze us in!! In a world where customer service is disappearing, it's good to know some companies get it. I teach Entrepreneurship and I will be using my experience as an example of how to build customer loyalty!

What a breath of fresh air. After the HORRENDOUS treatment and (lack of) service by PODS in the…read moreTacoma, WA area, I cancelled the PODS delivery and called UNITS (after reading the GREAT reviews of UNITS and AWFUL reviews of PODS) I went to the Units website and ordered four containers to be delivered tomorrow. I then placed a call to schedule the delivery which was answered by a LIVE person who had just seen my online request. He said "it sounds like you need the container ASAP so if you would like two of them delivered this afternoon we can do that and deliver the other two the following day". And they ACTUALLY followed through on their promise. They were kind, respectful, honest and prompt. I HIGHLY RECOMMEND UNITS located in Kent, WA.

I rented a unit at 1st Ave Storage for close to 20 years, and management used to be great there (I…read morebelieve Emmet(?) was the longtime manager there, but he left a few years ago). I just recently moved out, as things have gotten shadier and shadier around there. The security/safety around the building has become questionable, especially with the RV camp out back. With that said--the worst part, frankly, is the owner. Charlie is his name, and he basically refused the pro-rated refund that 3 people working at his facility ALL said I would receive. I did a speedy move out April 16, as the manager there told me I could get the pro-rated refund if I cleared my unit out asap, rather than wait until end of month. Great! Sadly, I never received the refund, and even thought the 3 different employees told me I should get it--Charlie apparently refused to follow through, telling his manager "we don't pro-rate". But... all 3 of your employees told me you do...!? When I asked to have Charlie call me directly, I was told Charlie said: "I don't talk to customers directly." I explained I would warn people on Yelp if Charlie doesn't bother calling me back, and his reply (through his employee, since he doesn't talk to customers): Fine, post on Yelp. Additionally, when I rented a U-Haul from them, the gas tank was not even filled. Apparently owner Charlie keeps just a quarter tank in there, claiming it's due to the RV camp stealing gas. But... he will penalize truck renters if they don't return the truck at exactly the maybe kinda quarter-ish level the tank had. Makes it real hard for truck renters to fill up ONLY the amount they use. Hmmm... SO... Be warned. Charlie the owner does not follow through, and frankly does not step up when he should. I moved to another storage facility that provided better rates in a more convenient location... and a safer location. I didn't realize perhaps the best benefit to moving: not supporting a shady owner. I'm giving 2 stars rather than 1 because of the years of good service I had when previous management was great, the place was more secure, and shady business practices didn't impact me. I guess owner Charlie's integrity was lost in parallel with the decline of the community around there :-\ Buyer beware--think twice before using 1st Ave Storage.

Kim who helped me get my U-Haul was very accommodating. I hope to have people work customer service…read morejust like her. She had me in and then out the door quickly. Storage facility could be much nicer other than that GREAT SERVICE.

The lady who helped my mom and I with renting the storage unit was friendly and patiently answered…read moreall our questions. She made sure the unit was cleaned and that my mom was comfortable with the gate access code and using the lock purchased. We only wished that access to the storage unit had longer operating hours since this location closes at 6pm. Overall we were happy with the registration, the rental price and the management!

well, my review is not gonna be very positive. I was trying to bless my daughter because she was…read morefalling on hard times and had health issues and just delivered a baby so I tried to help her by paying her storage unit for her online with my debit card that I authorized and it tells me what bill is and that's what I paid the very next day. I noticed that they charged me not only $511. They an additional $607.20 that I did not authorize which is . I've them multiple times they refunded me the wrong payment and they still owe me $96 and I've called multiple times I at least 10 times and I'm not phone call no voicemail nothing and every time I call it goes to voicemail so I will be contacting the authorities and filing small claims do not do business with they have no integrity at all. I wouldn't even give them 1 star!!!

I got a storage unit here a few months ago and I am loving it! The move in day process was super…read moreeasy, they had all the paperwork ready and had one employee show my boyfriend to the unit while I filled out the forms to save us time. They allow you to borrow a truck on your move in day, it was extremely convenient if you're able to return the truck before the end of the day- this was no problem for us with their Saturday hours. The security seems good, I have no fear for my possessions. The after hours access is the major game changer, the big chain in Seattle area has horrible hours for folks who work traditional business hours. I've been able to stop after work, after dinner with friends, weekends, etc. and their location right off 405 makes it a quick trip from when I'm coming from the east side or seattle. So stress free- will continue to use stor house even though I don't live very close to them!

I enjoyed the experience here at the Bellevue location. The staff especially Kim & Steven are…read morereliable & responsive. If I had not moved to a bigger apartment, I would have continued to use their services. Once I become a wine connoisseur later in life, I would definitely use the wine storage.

What a great business. Family owned. I have been coming to them for several decades now, starting…read morewith my brother who rented here, then my dad for 4 years. Friendly, professional, down to business, also down to chat about anything and everything, especially sports and family. I feel that the owners truly care about each and every one of their tenants. The facility is clean, heated, never an issue ever. I absolutely love this place, and will continue to use them if I need to in the future.

It was my first time renting a storage space in over 20 years. First, I went across the street to…read moretheir competition, but the office was closed during office hours. I found Factoria Security Self Storage by chance. Cork was professional; he went above and beyond to find the storage space I was looking for and made the process easy. Once we had completed the paperwork, I was in a hurry to leave. Cork offered to return to the storage, lock up the unit, and return the keys to me, which I appreciated.