Cancel

    Open app

    Search

    The UPS Store

    3.0 (38 reviews)
    Special Hours Closed
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

    2 More Services

    Scanning

    Shipping centers

    The UPS Store Photos

    Recommended Reviews - The UPS Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Worst customer service ever.
    Paul H.

    Got the worst customer service experience I ever had in my life at this location today. She ( pictured) called me stupid for not already knowing how to verify a prepaid shipping label before coming into the store. In her own words... "How can I help you if you don't already know what to do? ". I mentioned politely that I never had a customer service experience before like this and at that point she called me 'stupid" and invites me to leave the store which I was already in the process of doing. I tried to call 800 789-4623 customer service number to voice my dissatisfaction, but after 4 attempts at over 30 minutes each, I am not sure if I want to invest anymore time on that endeavor.

    See all

    Photo of Meshach K.
    14
    141
    60

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Connie F.
    510
    60
    3

    10 months ago

    Excellent support and amazing ups help grateful for your assistance. Always refer these folks

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Paul H.
    42
    20
    11

    4 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Tony T.
    237
    7
    1

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Great store location, fast and convenient service friendly staff and a very short wait times. I would recommend the store.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D W.
    0
    3
    0

    4 years ago

    I don't know what is going on there but it seems like a lot of stuff i drop off for returns never makes it to Amazon.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Don I.
    0
    23
    19

    6 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of A. S.
    158
    36
    0

    6 years ago

    They expertly packaged a computer monitor for me and provided great, efficient customer service.

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J H.
    0
    1
    0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Carly D.
    159
    4
    15

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Always so friendly and efficient! Notarized a document today that the bank had a customer wait time of 1+ hours! Thank you

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Contrary to earlier reviews, the new staff, especially Lee, is ALWAYS extremely helpful, knowledgeable and friendly.

    Mentioned in 2 reviews

    Read more highlights

    Hawaiian Air Cargo

    Hawaiian Air Cargo

    (2 reviews)

    If you need to send something by way of aircraft, I would suggest that you research anyone else…read morebesides Hawaiian Air Cargo which is located inside of the Swissport building where they service multiple airlines and treat customers like the money that pays their bills comes from somewhere else. I say all of that and now I must say also that if you find yourself having to use this facility. Be as cool and collected as you have ever been. Be very nice to the clerks. Try to compliment them on their hair or clothes or something. They are like a pride of lions and the second they feel like you're getting disgruntled in the slightest, they will turn on you. They hold your day in their hands and they don't care if your package makes it on the flight you want or not. They can hold you up all day if they want and what are you going to do about it? Nothing! I work in the logistics industry and I have to deal with many customer service agents especially around the SeaTac airport. I've learned over the last 15 years that you have to fall in line and play their game otherwise you may find yourself in a very frustrated way. Before the plandemic, this place was open from 5am until 1am and now they are literally only open from 5am until 7pm. For an international logistics company to offer such short work hours really sets the screws in for picking up or dropping off freight at this business. How can you service multiple airlines yet not be open long enough to load and unload the freight? It's beyond me but if you're still reading just take my advice and be very nice to the people that actually make an effort to help you. You'll see many people doing nothing but do not mention that to anyone. You'll see people coming and going but they are not there for you. When the person that's there to help you steps up and says next. Tread lightly and shower them with respect and courtesy. You may get some in return or you may not but at least you'll get your package or get your package on that plane.

    Awesome customer service called for assistance at 530 am spoke w Crystal, she was so helpful helped…read moreme w all my questions. Made my day

    The UPS Store - shipping_centers - Updated May 2026

    Loading...
    Loading...
    Loading...