Their helpful reply answered every part of my inquiry and is able to meet every requirement…read morenecessary.

I love Chris. Great guy who helps you and goes beyond the call of duty…read more I couldn't think of having a box anywhere else to me quite honest. For the bad reviews, they disrespected him. I have always known Chris to be great human and a great business.

Just started going here again, i used to stop here with my grandma when i was a kid during her…read moreerrands. She always enjoyed her privacy and seeing how things are now she was obviously ahead of her time. Remember her always saying how nice they were & I've come to think the same. Great customer service is not a given anywhere nowadays if you get any!

Outright robbery to send out a fax. Rates not posted…read moreupfront. First page rate outrageous per page rate outrageous Phone surcharge outrageous. $25.00 for 11 pages Refused a refund. Smug

Jaedean was very polite and helpful with all 4 of our returns. In and out in about 5 minutes…read more Excellent customer service. Love using this location.

Be careful tv the UPS store in Kent. I tried to return an Amazon item and they insisted I had to…read morebuy a clear bag to put the items in even though Amazon only said to bring in the shipping label & the store would ship the return back. The bags - or the one I needed based on the cost $2.19 w- tax. (I realize this is nominal - but, overtime for them...). I called Amazon & was told the item could be shipped back in the box (I was mailing back shoes), but because I bought the item from a third-party seller, he couldn't do anything. Had I bought it from Amazon directly? He would've sent me a new QR code that no box was needed (the store would provide the return container). I went back into the store to return the item and buy a bag. While I was in there, I could see them selling bags to other people who also looked equally confused. So, just a heads up ...

We truly appreciate the amazing service from JC and Jacob at PostalAnnex. As a business owner,…read morehaving a reliable team for our printing needs means so much, and they have always been incredibly patient, professional, and helpful every step of the way. They also offer the best price in compared with other businesses around. From salon posters to business materials, they always take great care of Darling Nails with attention to detail and kindness. Thank you, JC and Jacob, for your understanding customer service and for always making the process smooth and stress-free. We're grateful to work with such a wonderful team!

I ordered brochures through Staples with expedited shipping a week before my event, but they failed…read moreto deliver on time. I was scrambling last minute to find a place to print 150 brochures, and PostaAnnex came through for me. Saturday afternoon, with less than 24 hours of notice till start of event, I called them very last minute with zero hope. Owner came in after he left to print my brochures and the guy working the front came in before his shift started and FOLDED every brochure for me. They went above and beyond and I will ONLY be going here from now on. I cannot recommend them enough and so thankful I found them!

I'm rating the store four stars because I can't fault the staff for the location chosen for the…read morestore. To be honest, I live a few minutes away from here but I truly avoid this area because it is rife with vagrants and petty crime. So I don't come here unless I have to. But if I do have to come here, I know the staff is prompt and courteous. I've only ever had to come here to drop off Amazon returns, so I'm not familiar with their pricing for packages. They do make it pretty easy to come in and just drop off, so that service is very convenient. All in all, it's a good place inside, just maybe come during the day and lock your car doors.

Sent two packages before New Year. Fast, professional service. Very pleased. Will use again.read more

This store was a hot mess about 4 months ago. No one seemed to know what they were doing…read more This is now changed. The employees are on top of everything, polite and helpful. So relieved to see this change, happy to go in now!

Deb, the technician, did an amazing job She was patient and managed to get all clear images of…read morefingerprinting. Highly recommend this UPS store for fingerprinting and also delivery. I also had to mail some packages and they took care of everything quickly and professionally.

I have been using this UPS store for business mail and personal packages for 20+ years. The…read moretransition to new ownership was very smooth. Never had any problems. New owners continue to improve services. I appreciate the updated boxholder package station. I see all of the low reviews, but from my observation it is mostly people that are unfamiliar with the shipping process, return process, or get frustrated waiting in line on busy days.

Singh and the new team are great! Easy parking and self drop off for Amazon returns. They can…read morenotarize things too and take passport photos. So convenient!

That exact moment when you sit in the car and your brain goes, "You forgot something..." is…read moreuniversal--but the chocolate eggs being the final boss is what makes it elite. And the box... hanging on by pure hope and questionable tape decisions By the time you walked into the mail room it was basically a cry for help like, "Sir, I don't need shipping--I need intervention." And yes--mail room guy really said, "Don't worry, I've seen worse," and then performed a full repack like a professional gift-saving surgeon. Absolute legend. Honestly, your son is getting a package filled with love and a great backstory, so that's a win all around

Had a package weighed for price. 3.3 lbs costs over $40 due to rising gasoline prices, extra if…read moreinsured. Decided to stop at UPS center to get shipping cost comparison. Same weight, around $20 plus included insured coverage of $100. ‍ Just saying!

Every time I've gone into this location, one of the guys working there always makes me feel like…read moreI've interrupted him and am bothering him. On more then one occasion with others in the store he's complained about being so busy or something not working. As customers, we shouldn't hear that. I get it, but it's not appropriate to vent in front of customers. This last time I had a couple Amazon returns and he told me to use the self-checkout machine. I told him it told me to see an Associate. He said it was because one needed to be bagged by them but I can use it for the other one. So I tried but the box was too big for the bags they provide and it said see an associate. I gave up and drove down to the UPS store by Fred Meyer and was in and out in under 2 mins. I'm done with this location.

New owners/management are terrible. No customer service. I now try to avoid this place as much as…read morepossible and go to the UPS store at Benson Hill next to the Fred Meyer gas station if I can. The South Asian lady who is the manager is literally the worse. Always has a terrible attitude and has no sense of customer service. Examples of what is going on there: 1. Drop off a pre-printed shipping label/package, get it scanned and put on the scale. Lady then tells me to take the box and go move it to the side of the counter for her, not even ask. The box wasn't even heavy. Why am I doing their job? 2. Constant nagging about shipping boxes. I guess a lot of amazon returns happen here. They always try to refuse to accept the package if it is in the original box, not the shipping box. They say Amazon won't accept it which is total nonsense as this has never been the case with the previous owner/management. I am not sure if this is an attempt to upsell their packing material or what, but Amazon sometimes ships directly in manufacturer packaging anyways. I have also been asked to show them a picture with the original label on the box which is even more ridiculous. Other times when I shipped non amazon packages to people, they are still trying to tell me the same nonsense and asking me the contents of the box which is absolutely none of their business. All I can say is avoid, avoid, avoid if you can. A 5-minute interaction can ruin your day. Look at all the recent google reviews since new management took over.

They do a great job and are efficient and friendly! I use them quite often with the prior owners…read moreand now with the new owners.

Highly recommend and use their service again and again. As a real estate agent/local author, how…read moredid I ever manage my important documents going to clients and business partners, as well as my books and parcels without them? I don't know! :) But I am extremely grateful that they are near me! The reliable services they offer of mail & parcel deliveries help grow and sustain my business. Mohammad and his staff are always helpful and friendly. I would highly recommend using their services to assist any business. Thank you for the excellent customer service and being a great resource to our Covington community! - Janette Matugas, John L. Scott Real Estate