ran in to see if they did passport photos and within 10min i was walking out with two for $19 and change. the guy who helped me took my photo with his iphone and went into the back and returned with two passport sized photos that will hopefully fit the bill in terms of visa requirements. read more

The two ladies in the store were very helpful. Went upbove and beyond what they had to. Made my day, after having a hard work day, it was great. Thank you. read more

Very happy each time I've gone to this UPS. They usually have no lines, and they process my Amazon returns quickly. I'm happy with them, and they are next door to my grocery store, so, win-win. read more

It's usually pretty busy, but the line tends to move fairly quick. I think I average about 15-20 min whenever I come here. The people have always been pleasant. It's kinda spendy because it's UPS. read more

This stores owner's response absolutely screams, 'Autistic Children, and parents of - NOT WELCOME!'. How gross to suggest the mother of a child with a SOCIAL DISABILITY, would use her young child's MEDICAL DIAGNOSIS as an "excuse"! To be able to read the condescending, and apathetic nature of this response to what should be a valued customer, is sickening. I will be making sure to tell all of my local friend's and family to do business elsewhere, in light of this incident. Customs deserve not only, compassion, but professionalism and coherence...not an owner who gripes about courtesy from a YOUNG CHILD, who cannot, themselves, even spell the word they gripe of! If you or your family and friends are touched by Autism, avoid this location at the cost of your dignity and well being! Shame on this store's owner!!! read more

The UPS Store - What's in this photo? Discrimination - that's what! - Printing Services Near Me - Burien, Washington

Well when you lose a package you go some place else! I know it was where I was going, then I found this spot!!! The staff is soo friendly and they answer all my questions. I have been coming for almost two months and I'm sold!!! The parking for a huge box sucks but you can un load, leave it in there and then park! Makes sense. I also sent my holiday cookies via this location and it was perfect!!! If you have a label your good to go!!! read more

This UPS is AMAZING, very friendly staff, and very quick at processing transactions. If I could give them more stars I would. **I use UPS for business and it's very hard to find reliable, fast, and friendly stores. Highly recommend visiting this UPS! read more

This is the worst UPS store I've been to - the lady that "helped" me was so rude. She seemed almost delighted to throw up barrier after barrier for why she couldn't help me. And while I was trying to work through my issues, I heard her being rude to other customers as well. I will never go back even though the location is pretty convenient. read more

If you're trying to ship something very quickly, and just pop in and out then this is not the place. Be prepared to spend a minimum of 10 minutes in line. What they really need is more help behind the counter. read more

I went to the Burien store this past Saturday & today. I need help to send a package Siuila & Eve were helpful & kind to me I will be a regular customer because they cared about me as a customer. Thank you to the team @ the Burien location . read more

Owner is a witch. I've patronized the store for years, and ignored her rudeness because this location is close to home. I needed notary service (recertification of a previously electronically completed I-9 during Covid) that she confirmed both by phone and in person that she could provide. I needed to go home to reprint the form (with better margins, part of the bottom was cut off) and told her I would return the next day. She agreed. The following day, I brought the form, instructions from employer on how to complete, and all documents. She acted confused, as though the previous day's conversation never happened. She refused to listen, made excuses and refused to sign the form. She hid behind her notary authority to refuse service. No clear explanation (she barely speaks English) she just rambled on nonsensically, refused to provide her name, but said she was the owner. Terrible person, terrible service. read more

Awful. Got in line, used the tape they had on the table where you wait in line, to tape my box (they have tape at the registers too, for customers, but I thought I'd try to get the package ready as there were others in line behind me). I bring my package to the woman at the register and she says, "are you going to pay for the tape you used?" - I"m like, you mean that tape you have there on the table? I thought that's for us to use? She says, "didn't you notice the price tag?" No, I didn't. They would not serve me unless I agreed to pay for the tape. I left and will never return. They lost a regular customer over a dollar of tape. read more

I've used this store for the past several years and I have never ONCE seen any rude behavior nor elevated emotions of any kind. Just friendly, consistent service. I've come in when they've been busy, come in when they were empty -- processed returns, shipped items, sent overnight items -- I've had nothing but smiles and positive attitudes, even during the pandemic when we've all been a little stressed out and near our wits' end. I HAVE, however, come in and seen unreasonable customers yelling at the staff, demanding they do things that weren't their responsibility, or assuming it was UPS World Headquarters. I want to commend the staff at the Burien UPS Store for keeping their cool despite having to deal with these kinds of customers. read more

I'm pleased to know that one person in April had good service. I was in at 9:06a.m. to beat any lines. I had questions about box sizes, weights, even the correct zip codes ready. Fairly new young lady was trying her best till another employee of some attitude of management jumped in & told me to look it up online. Thanks, I'll try that. Zip, zip, zip. No wonder stock price is down for UPS. Customer Service means attention, some patience & a better attitude. Won't be using this location again. Best service I ever had was at the big location South center mall area. Remember wait people, you may lose some of your hearing, be a little slower - try some polite attitude to your elders who have given you kindness and respect. It's the people coming through the door that keeps you in a job. read more

Eve went above and beyond and helped me figured out my packages. She was kind and patient. This isn't usually my home store UPS, but it will be now! Exceptional employees work here at this UPS store located in Burien, WA. Thank you, EVE!!! read more

Stay away from this ups store...they are rude and yelled at my son who ran into the back to use the bathroom...he is non verbal autistic and the response they gave me on my Google review is not OK! Go anywhere but here they don't deserve your business read more

The UPS Store - Printing Services Near Me - Burien, Washington

Staff is friendly enough but this location is chronically understaffed and quick Amazon returns take forever if you get stuck behind someone with a more lengthy transaction. read more

RUDE! I know we are all short staffed in almost all businesses in America and even in the world right now, but I still believe there is no reason to be rude. This is not the first time the staff in this store has been rude. If I had a choice I wouldn't come to this branch but this is the nearest from my house. read more

After reading the owner's response to the mom with the autistic child who ran into the restroom, I am appalled by this business' owner and will make sure I never patronize this UPS Store franchise or any with the same owner. It is both ignorant and heartless to accuse her of using autism "as an excuse". I am disheartened and disgusted. read more

The absolute worst!! Every time I have to go in here it's awful. I don't know why I expect anything different. If you have any other shipping options I recommend going elsewhere. In fact, there's an auto shop on 1st that has some UPS services & their service is leaps & bounds above this place (and they aren't even UPS employees!). read more

I called first to confirm they had a notary on-site and also if they had two people who could serve as a witness. Dale was kind and patient, and explained that he'd likely have two staff members available after 5 pm. I called again a few days later to double check if there were two people available (in addition to notary) who could serve as a witness, and Mi-hee (sp?) was also very kind and she confirmed there was at the moment. When I got there, they both quickly helped me and were very personable and efficient. I had a called a few other locations and by far this staff here at this location offered superior customer service! read more

Just witnessed one of the employees here deny a poor man trying to set down a heavy package (when he walked through the door to an empty lobby with no line) and unnecessarily tell him that he must walk all the way through the roped line despite no one being in the office. The customer was clearly startled and confused by the oddly rude attitude from this employee (female brunette in her 50s). She must have not seen me on my phone by the door because it was obviously a weird ego trip she was taking out on this random customer. I've seen her here at the Burien store for at least a year so she's definitely not a new employee. Super weird. read more

This UPS store location was excellent. I have been going to the location in the Alaska Junction for a long time. But I don't ever enjoy going mostly because it's not a very friendly or pleasant experience. I chose the other location to do Amazon returns. I called first on Thursday and the person I spoke to was so friendly and helpful I assumed she was the manager. I took my packages the next day. First thing I noticed was the store front itself. Very well kept, colorful, welcoming. Inside the same thing and the two employees were in uniforms that coordinated with the store's aesthetic. The Covid protocols were excellent. The two staff members very professional and friendly. I did not feel like I was an inconvenience like I do in the other site. Again I assumed they were management. Nope. The manager was out of town and yet the standards of the store were still maintained. I don't use Yelp. I downloaded the app specifically to leave this review. I left feeling really good about my decision to try a new site. This location has gained a new customer. Highly recommend. 3.25.22 mid morning. 10ish read more

Eve was so nice! I came in with a guitar that was weirdly shaped and she help me package it up safely. They were so fast. This is the best UPS store ever read more

I went in today, holding a 30 lb box, there was two cashiers, another teller walking around, after 10 minutes, she came and barked at me where the line started, which i was at the tail of its beginning, and I told her "you could have told me that 1o minutes ago" and she said "Excuse me" and I said "i am the client, please treat me with respect, I have been waiting patiently" and which time she went and hid in the back, as the manager kicked me out. If you have incompettent employees and you are incompetent yourself, you probably feel great defending your employee, but the fact is you had patient customers and a lazy, rude employee. The manager at this one is truly a old crochety 45 loving white guy. I would not shop here, dont support them. I went to Staples, they were super nice, and polite. read more

I'm here to write a review so that it doesn't happen to any of my friends. Don't use UPS. Almost 2 weeks ago I sent a package that barely weighed 3 pounds to the destination Honduras which I paid $200. They call my friend and they tell him that he needs to pay an additional $200 in order to release him the package, cancel custom clearance, pay taxes AND pay the days the package has been in warehouse which they never notified my friend about. So they are charging a total of $400 for a product that is only worth $120. Delinquents, this is a total rob read more

The Burien UPS store has always been very service oriented and the manager/owner is always very pleasant to deal with. I've had a box there for 4+ years now and have no complaints. read more

I have used this UPS store since it opened and before when it was located about a half mile away near Fred Meyer. I started with them in 1999. I was unhappy when the corporate UPS forced them to change their counters and rugs from bright colors to the bland brown and tan. Of UPS. The staff have been unfailingly helpful, kind, and cheerful. As I've gone from a person steady on my feet to one using a cane and unable to carry much, they have adjusted and provided me with help farm beyond their job requirements. This UPS store in a treasure amid a community of diversity, poor, middle income, and those with high incomes. The owners live in the community. I'm very grateful for their presence in Burien. read more

This is a small UPS store in Buren that accepts ups posts, has mailboxes and sells few mailing accessories. However its no way comparable to FedEx stores that have advance printers, computers and trained staff. The store is conveneantly located. read more

The UPS Store - Printing Services Near Me - Burien, Washington

I have mixed opinion about the UPS store in Burien. They do provide all services of UPS and USPS which is very convenient. However the owner needs some improvement in customer service and on communication skills. I like one of the employee and she is super friendly with everyone. However she only works part time. The other employee is also nice and he works full time. The place is conveniently located. read more

I have just seen this rebuttal. You must have me very confused with another person you have treated badly. I am one of Jehovah's Witnesses. I deal with people of all walks of life and living situations. I would NEVER EVER EVER use foul language. That is totally proposturous. And how dare you try to make yourselves look good by maligning my review in such a way. I was calm and simple stated that was not good business practice to hide a fee until you are finished. And then your employees and manager became so automatically hostile. Which I did NOT return your treatment. This is the frosting on the cake. read more

They miss my package and i talk to them very nice because I work at customer service job so I understand how hard it is. However, I call and talk face to face about it too many times and waste lot of my times. They said they return money for lost package on phone and face to face again. Until now, after 3 months, I have not receive the check for lost package as they promise. I wondered what business policy are they doing read more

Arrived before open, so was present when the doors opened at 9am, one employee behind the counter helping customers, one (assumed) employee walking around on the phone behind the counter who never helped anyone and eventually left. One customer took over 20 mins to help, partially because they were having a pleasant conversation about what was in the package, and the situation surrounding her daughter needing a new phone. It also took a long time because the employee interrupted what they were doing, assisting a paying customer in the middle of a transaction, to go help another customer who arrived after everyone waiting in line did, four separate times. I would avoid going to this location. read more

I have visited this store many times recently since moving to Seattle. I do not have a printer and have needed legal papers to be printed. This location has provided EXCELLENT service during every visit. The employees are knowledgeable and efficient even when they are busy juggling many customers. I have appreciated the patience when I needed assistance with finding items on my telephone or on a web site that I had trouble finding. ( Yes I am part of that older club and tech challenged. ) I feel like I have discovered a hidden gem and I appreciate the excellent service. read more

Good place to go for any mail services. Really friendly people work there too. I will go back there for all my mailing needs and recommend this place to all my friends and family. read more

Some of these reviews are bizarre, from someone hating all of UPS, to complaining about the door opening outwards (uh, fire codes are a thing). I have no idea if this is under new management in the last couple years, but I've been dealing with them for a couple months now, and it's been pretty good. Yes, they're not a Fedex Kinko's, they can't print a full-bleed poster for you. They're a UPS store, they ship and receive packages, and they have mailboxes. They're more relaxed than another UPS store I deal with, but they usually aren't swamped either. They've always been friendly though. If you want to ship something or get a mailbox to have them receive your mail & packages, this is your place. Only drawback I can see is they're closed Sunday, so if you need that, well, that sucks. So, other than limited hours, I can't see cause for complaint, at least not as they are in their current state. Again, no idea how they were a couple years ago. read more

You can get stuck behind a customer with a million questions. Other than that they've been great. You might run into a homeless person or two, give them a smile. read more

I'm a disabled man, so I have to plan things in advance, which in this case included getting an estimate for shipping an Epson printer, so that I'd know how much to charge the buyer who purchased it on Ebay for $139. The estimate was approximately $43 via UPS, so I figured that into the price. Even though the printer was in it's original box, the buyer asked if I could put it in a larger box, and/or wrap it in sturdy brown mailing paper for extra protection. I cautioned him that because UPS charges by the size of the box, this could increase the cost of shipping, so I was willing to wrap it, actually double-wrap it in mailing paper, which I did, and which was very difficult for me because of my disability. But I told him I couldn't afford to put it in a larger box. I arranged a ride to the UPS store, and was shocked when the young clerk said they couldn't accept wrapped packages, no matter how sturdy, and how much tape was used, so they'd have to put it in a larger box. Doing so more than DOUBLED the shipping cost -- way up to $92 dollars -- cutting my profit from $97 to only $58 dollars. And on top of that, almost immediately after putting the printer into the larger box, the clerk DROPPED it, right in front of everyone, including the manager, and no one made any attempt to apologize or check to see if it was still in one piece. I should've said something, but was so stunned and stressed that I just needed to get out of there. Very disappointed... read more

The employees were not wearing masks correctly and one took one off completely while helping an elderly customer. Other customers were openly ignoring social distancing and not wearing masks. I will not be utilizing this location again. read more

Ask lots of questions. The customer service is Limited. It cost$$$$ way way toooo much to send a fax--and they won't tell you how much till they shock you with the total. read more