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Alaska Air Cargo

2.5 (10 reviews)
Open 7:00 am - 7:00 pm

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Hawaiian Air Cargo

Hawaiian Air Cargo

(2 reviews)

If you need to send something by way of aircraft, I would suggest that you research anyone else…read morebesides Hawaiian Air Cargo which is located inside of the Swissport building where they service multiple airlines and treat customers like the money that pays their bills comes from somewhere else. I say all of that and now I must say also that if you find yourself having to use this facility. Be as cool and collected as you have ever been. Be very nice to the clerks. Try to compliment them on their hair or clothes or something. They are like a pride of lions and the second they feel like you're getting disgruntled in the slightest, they will turn on you. They hold your day in their hands and they don't care if your package makes it on the flight you want or not. They can hold you up all day if they want and what are you going to do about it? Nothing! I work in the logistics industry and I have to deal with many customer service agents especially around the SeaTac airport. I've learned over the last 15 years that you have to fall in line and play their game otherwise you may find yourself in a very frustrated way. Before the plandemic, this place was open from 5am until 1am and now they are literally only open from 5am until 7pm. For an international logistics company to offer such short work hours really sets the screws in for picking up or dropping off freight at this business. How can you service multiple airlines yet not be open long enough to load and unload the freight? It's beyond me but if you're still reading just take my advice and be very nice to the people that actually make an effort to help you. You'll see many people doing nothing but do not mention that to anyone. You'll see people coming and going but they are not there for you. When the person that's there to help you steps up and says next. Tread lightly and shower them with respect and courtesy. You may get some in return or you may not but at least you'll get your package or get your package on that plane.

Awesome customer service called for assistance at 530 am spoke w Crystal, she was so helpful helped…read moreme w all my questions. Made my day

The UPS Store

The UPS Store

(38 reviews)

Since there's no option to yelp ups delivery drivers I'll drop it off here...seems to work for…read morethem! I've been waiting all day for a package I ordered, just like before, the ups driver fails to make the delivery citing delivery attempt was made...but it wasn't. I've tracked the delivery all the way from India and insured the delivery instructions were adequate. I selected the front door delivery at my apartment and included the door code. I caledl UPS customer service, spoke with one representative that I could barely understand due to the language barrier who couldn't give me an alternate pick up address because apparently the driver was still out. I asked to be warm transferred to a manager, meaning the rep would fill the manager in on the details of the call. After holding for 42 minutes I spoke with a supposed supervisor who basically said tough luck, pick it up at the depot tomorrow. I explained to her that I was very disappointed in their overall performance again and insisted they actually attempt to deliver my package tomorrow; I shouldn't have to burn fuel because the delivery driver was unable to do his job. The package was set or for delivery at 8am today and at 1656 it was postponed as an attempted delivery. Inadequate to say the very least! We'll see what happens tomorrow‍. It's Tuesday, as you can see, more incompetence! Just because there's a wifi decal on the sensor doesn't mean you're required to have a key card or fob, illuminate the keypad and enter the code from the delivery instructions!! Today I've been on the phone for 00:28:56 After giving detailed verbal instructions I'm being told that they will be relayed to the driver...after 2 attempts in 2 days my confidence is shaken.

Excellent support and amazing ups help grateful for your assistance. Always refer these folksread more

Alaska Air Cargo - shipping_centers - Updated May 2026

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