Today I came in needing help returning something to Amazon and a worker named Huy helped me and he…read morewas amazing! He helped me with the whole thing! Very helpful and respectful. Very glad I came to this location. I definitely recommend this fedex office!

Had an amazing experience getting high quality copies of our prenatal ultrasound made. Chauncey was…read moreincredibly helpful!!

Poor customer service all around. An attitude, dismissive, and wait time was longer than it should…read morehave been.

Surprised to see an overall bad rating for this place!…read more FedEx experiences are pretty standard across the board since it's a major company, but I've had nothing but great experiences at this location. I've had to print here a few times for work and personal projects, and everything has always come out great and priced affordably. And, things are usually done same or next day which is a huge bonus because I always seem to leave printing to the last minute... Whoops! There was one particular project I was having an issue figuring out, so I ended up calling in for help and so glad I did! Not only did she help me figure out how to format the print job correctly, but had I printed the way that I thought was correct, I would've paid $120 as opposed to the $30 it was supposed to be. Thankful for her!! Every time I've come in I've dealt with the same staff and they've always been really nice. I've also used the self-print station here and it's always been easy and quick to navigate. Also, as someone who is 8.5 months pregnant... I so appreciate that they have a clean customer accessible restroom here. All in all, a great FedEx Print & Ship location that I'll continue to use.

Ashley and the ladies here were fantastic when I had to ship some boxes back home to LA from my old…read morestorage unit. I was feeling stressed out after cleaning my storage unit all afternoon but they were so kind and helped me unpack my boxes into less shipments. Also, they didn't make me feel rushed even when they had a line of people. They helped me condense my shipments and made sure that I had enough air pack bubbles so that my glassware wouldn't break during transit. The UPS store staff here is very courteous, friendly and professional, especially Ashley. Thank you so much for your kindness and patience!!! I'll never forget it. Also, there' s Plato's closet next door if you decide not to keep some old clothes, you can just donate right next door- or take them to Goodwill which is only 2-5 minutes away by car.

The female that helped me was kind, efficient and even saved me a little bit of money. Will return…read moreto this location if I have to.

Horrible customer service reps…read more "Andi" was totally disrespectful with the answer, asking if we can use the printers/scanners, "that's what they're there for" made totally unacceptable comments to the elder people in front of me. SMH if you don't like your job do something else.

Visited this location because we had trouble downloading a document in PDF that we needed to print…read more Tanya greeted us and when asked to help agreed to assist. She was able to download our large file and print it for us. She also assisted us in retrieing and downloading other documents. We needed these forms and her assistance was greatly appreciated.

The guy was all alone and was fast, kind, and managed two lines at the same time. This is the only…read moreUPS store I'll go to in this area. Absolutely perfect service

I've gone there twice to drop off packages and they have been closed before their posted hours…read more Today it was due to "excess heat". It did get to 90 here, however if the Thai restaurant and other businesses next to them can stay open they should as well. It's a retail store, not a hot kitchen. I went into the Game Stop next door (same building) and it felt like there was air conditioning so makes me think it was just an excuse for someone to leave early. I'm seriously considering not using UPS anymore to ship packages, I need a place that stays open until 6 or 7 (or at least has a package drop off box, which they do not at this location)

Mail has been missing at least twice in the past two weeks for 98408 area. after dozens of tries,…read morethe supervisor for this area will not answer the phone to address this problem. Tried through the 800#, but end up waiting on the rotary for extended periods of time and then getting disconnected.

The bad. Our apartment mailboxes were broken into six months ago and still haven't been replaced…read more A hassle getting mail.

That exact moment when you sit in the car and your brain goes, "You forgot something..." is…read moreuniversal--but the chocolate eggs being the final boss is what makes it elite. And the box... hanging on by pure hope and questionable tape decisions By the time you walked into the mail room it was basically a cry for help like, "Sir, I don't need shipping--I need intervention." And yes--mail room guy really said, "Don't worry, I've seen worse," and then performed a full repack like a professional gift-saving surgeon. Absolute legend. Honestly, your son is getting a package filled with love and a great backstory, so that's a win all around

Love this place. They take care if all of my printing, copying, mailing, and Amazon return needs…read more The service is great and prompt even during busy times, such as the Christmas rush.

Great service, friendly staff who are knowledgeable and efficient! I am a frequent flyer here…read morebecause I sell my gently used stuff online and also ship cards, gifts and things to family and friends living in different part of states. The staff here are exceptional, they can tell me best shipping options especially when I'm looking for option to save or when I'm looking to deliver on specific dates. This FedEx is also always kept neat, stocked with all your shipping supply needs, so if you just brought in an item with absolutely no cover or packaging, the staff can help measure and weigh and recommend best size box so that you don't have to do all that work. The lines can be long during holidays and on weekday lunch hours but staff always have smile on their face and have the courtesy to say "thank you for waiting." I know that might be expected in customer service, but when they're literally doing five different things at once with some impatient customers, such appreciative and positive attitude is tough to present for anyone. Shipping can be stressful for most people but FedEx Lakewood staff help me feel less stressed. They just installed drop-off station inside for prepackaged and prepaid labeled shipments so if you already have something that's ready to go, you can drop it off without standing in line. Also, if you have QR code or Bar code from email, I think the label can be printed here too. Lastly, I am a long time customer of their shredding service. They do it at a fair cost, on the spot to shredding bin, and it saves me from paper cuts and other injuries from taking out those crimply paper pieces from the shredding machine, if you know you know! ; ) Five star customer service here and the manager here is one of the best I've seen. Thanks FedEx Lakewood!

Typical experience; was able to use the self serve area to scan some documents and was on my way in…read morea few minutes. Staff seems a little reluctant to check in on those who need help unless you walk up I noticed but altogether decent location and things to utilize depending what you need.

I recommend that you AVOID THE UNIVERSITY PLACE UPS STORE AT ALL COSTS... There are several others…read morein the area that provide really good service, better hours and have MUCH EASIER parking .This store provides truly terrible customer service. We have had this box for a few years... access/ parking was horrible. They seem to go though employees like water... The owner is a stressed out, rude young man... When my husband and I finally gave up and came in to close our box... he said to my husband, "he didn't care if this 80 year man closed his box or not" (btw my husband is only 70... :-)... truly bizarre behaviour... It was an unbelievable exchange. I've never seen anything like it. If you read this please share with your friends in the area... close your box and find better service and a business owner that cares about his customers.

I was flabbergasted by the amount of one star reviews for this place, but then looked further and…read moreevery UPS store in the area has 2-3 star average reviews so maybe it just comes with the job. Me personally, I haven't had any issues. My mom and I used to have a box here so we came and got mail a lot, and I also sell online so I send some things out too. They even take my USPS mail unless it's oversized. The employees have always been kind to my mother and I and even remember our names. They've also offered to help us bring out packages when there's no other customers which they don't have to do. I feel bad I don't remember their names! I'm horrible with names. Parking is awful but that's not their fault. I've only had great experiences here!

Their helpful reply answered every part of my inquiry and is able to meet every requirement…read morenecessary.

I love Chris. Great guy who helps you and goes beyond the call of duty…read more I couldn't think of having a box anywhere else to me quite honest. For the bad reviews, they disrespected him. I have always known Chris to be great human and a great business.