March 1, 2020 I placed an order through Tractor Supply for mail-order poultry. The order status was never updated through their website, and I eagerly waited for a slip in my mailbox to let me know that the birds had arrived at the post office. Finally, a week after placing the order (the birds were supposed to be next day air mailed) I got a notice in my mailbox that I had an item for pickup at the Olalla, WA office. The very next day after work I raced to the office to pick up my birds. Upon arrival, the clerk tells me that the ducks had been there for a week, and 4 out of 10 had died. Appalled, I asked why I was never notified. She said she had made phone attempts with the number provided. I never had record on my phone for receiving those calls (and can verify proof). I asked why I only got a notification in my box ONE WEEK LATER that I had a package and she was unable to provide reasoning.
I called Tractor Supply to file a complaint with them for why the order status was never updated. They have birds sent from a third party so order updates on not their responsibility, but they happily sent 5 more ducks to replace those that had died.
I called Michelle at the Olalla office on Tuesday, March 17, to inform her that more ducks would be arriving and to ask if they had arrived. She said they had not arrived and I requested that they leave a notification in my mailbox when they did, and that I would attempt to call each day. I also reminded her, as I did in person during the first incident, that my phone is not an effective means of communication. I am not able to have my phone on me at all times as I work in controlled work areas that limit use of electronic devices. I requested they leave notification in the mailbox as the most effective means of communication and she said that they would, as standard protocol for a package at the post office.
I called again Friday, March 20, after never receiving a phone call or notification in my mailbox. Michelle answered and was very rude in stating that the ducks had been there for days and had also died. Extremely frustrated, I asked why I was, once again, not given a notification in my box. She would not give me an answer. She said she attempted phone communication, which I again, have no evidence on my phone for any missed calls.
I am appalled that this exact issue happened a second time, only two weeks apart. And only a few days from phone communication with Michelle to please leave a notification in my mailbox. Which, to date I have still never received a notification for poultry package (I have received notifications for other packages as they have occurred). Not only did Michelle tell me it is MY fault that the birds are dead, she also insinuated that I should have been more proactive in picking them up, even comparing me to other customers. I am furious with the complete lack of empathy and professionalism, and I entirely feel that the blame lies with the post office, who didn't do the small standard protocol of leaving a notification in the mailbox that a package was there - not just once but on two occasions, resulting in dead animals. read more