Mail could be on time....would be nice if I could get my mail on the day it was delivered but we…read morecan't because they either don't have enough postal carriers, they didn't train their carriers or they don't have them sorted and ready to go into mailboxes. On the last part of the previous comment I know for a fact that the carrier either doesn't have it correctly sorted or gets so frustrated about her/his late delivery that they just shove whoever mail in a box. Been here in my apartment complex for 4 months and a day doesn't go by that I have more mail that belongs to some other apartment then I have of my own.

Post office Manager is not Professional and very Unethical when it comes to her customer service…read moreskills. I have been waiting for a package ( over 30 days lost) that was allegedly to have been sent back to sender due to alleged insufficient address. Six days later it states on the USPS Tracker that it was sent to my address (remember incomplete address) and was handed to an individual. No specifics and no more information. I then reported it got a case number and a few days later the USPS Sumner Post Office Manager tells me it was sent back to the sender. When I asked her why it was allegedly delivered to me she said NO! and hung up on me. When I went to talk to her in person at the post office I asked if she hung up and she said YES! alleging I was rude (NOT TRUE AT ALL) and walked away. I never had a chance to talk to her and she could care less making fall's accusations for her own wrongdoing in character. The employees are nice but must be enduring her Unethical ways and unprofessional behavior in my opinion. This manager should undergo to Customer Service Relations Training and Management Skills to further her career in USPS and the Customer Service she identifies herself as to the community of Sumner WA. Upon talking to other residence in Sumner WA and seeing the reviews it seems this post office is lacking good Customer Service FROM MANAGEMENT. My company and personally myself will not longer use USPS out of Sumner WA and will Seek competitor's for future mailing services with more reliable deliveries and Customer Service from Management. Please be mindful to the USPS Sumner WA I just wanted you to be aware in making your delivery choices.

Daniel the manager is extensively rude. The Bonney Lake location failed to provide service and Liz…read moreand the other gentleman there were super rude. I just wanted them to take a package that I had weighed, measured, and pre-postaged and they wouldn't- sighting it was more expensive now that I was in store. This made no sense as the dimensions and weight they sighted were exactly the same and they agreed there was no difference they just charge more in store, but I had already put postage on the package so it was prepaid. I tried to explain this to everyone and show them the cost online. No one cared. Liz was super rude, Daniel hung up on me (the manager that wasn't at the location). These are workers we pay for within our tax dollars and we won't get one iota of positive customer service.

It's very disappoint with this place. We looks up the time walk-in for passport, it's from…read more11:30-12:30pm on Tuesday, but when we get there they say it's closed for walk-in even the time still not 12:30pm. Staffs are unfriendly. The place does not very busy, but they just don't want to do the work.

Not sure what's going on with post office, we have so many delivery issues from this office…read more We've lived here for three years and have only seen it get worse, Stopped in here Friday to try and pick up a package that said was "incomplete address" The place was not open, some staff could be seen but the door was locked and a hand written note taped to the inside. These guys need help, the place needs to be staffed properly.

Showed up 10 minutes after they opened and all the lights were off and doors were locked. Waited…read morefor another 10 minutes until one of the employees said, "the person with the keys aren't here yet so you all should just find a different post office." Came back later that morning when they finally opened and I overheard the employees in the back laughing and making fun of all of us who were waiting in line. Also, the guy working the front definitely hates his job and it shows. Horrible customer service!

Have more than one person behind the counter. Especially when there are customers lined up back…read moreinto the lobby and only one lethargic employee behind the counter who moves slower than the second coming of Christ. Amen.

This post office is located downtown Puyallup. The building is old but the exterior looks nice…read morethough. I was able to park at the curbside. The interior was pretty clean. Customer service was great. When I arrived here there were a few people in line ahead of me. I was able to get assistance within a reasonable time about 25 minutes.

Living in the Milton area, this has consistently been the most frustrating aspect of receiving…read moremail. When I have the option, I actively avoid using this carrier--but unfortunately, that choice isn't often available. Despite only servicing a few complexes, the local team appears to be severely understaffed. They rarely deliver packages--regardless of size or delivery request status--and scheduled deliveries are routinely marked as "no safe place to leave," even when that's blatantly inaccurate. I've been told there's "no space in the truck" for packages, yet even with their limited focus on paper mail, I frequently receive items meant for neighboring units or even completely different buildings. On top of that, I regularly receive mail for former residents. Even after clearly marking it as "Not at this address" and returning to the outbox multiple times, the same pieces of mail are put right back into my box with no resolution. It's an endless, ignored loop. Attempting to retrieve packages in person is no better. Even when the post office is empty and staff are present, I've been told to "come back another day," with no guarantee I'll actually receive my item then either. The PO boxes are all full, and redirecting mail is both expensive and unnecessarily complex--making it an unreasonable workaround for a problem caused by their own system. The service is completely unreliable, often unprofessional, and has caused significant disruptions to my ability to receive essential deliveries. I can't take time off work just to chase down mail during their limited hours, only to be turned away or find my items returned to sender. This is an ongoing issue that needs real attention and accountability. TL;DR: this has been the singular bane of my existence since moving to milton

Well, now that fat hog forced the MailSpot out of business I guess I'll use this place…read more I get it that it's a long day, I don't expect a smile as I'm probably tired too & want out of there just as bad... BUT HAVE SOME PATIENCE! People wouldn't think so low of you if you showed a little consideration. If the line is long ya I get it, hurry things along. But when there's 4 people in line and you're trying to get me in and out within 10 seconds. Just slow your roll a little and give a little consideration to your fellow human being. Doesn't have to be with a smile but be friendly, even if 1/2 the people coming in hate you because of someone else's mistakes. You're a better person then them, prove us wrong that you are better than the other USPS's in the area. Because you have a long way to go before you're facilities will be anything close to the MailSpot.

The clerk was quivk and was able to move early mrning line as fast as she could. Very helpful.read more

This location is very disorganized. They can't seem to locate packages and will provide an…read moreinaccurate update, enough for you to leave. I gave them a tracking number and they tried to locate the package. They told me I provided the wrong tracking. I provided the slip left by USPS claiming delivery attempted (which was a lie seeing on my camera, their usps vehicle drove past my house) and asked them if that tracking number is different from what I provided. She responded it's the same. The lady scans the slip and comes back telling me it most likely was returned to the sender but her colleague probably forgot to scan the package. Service - lack of effort & critical thinking. Dodge this location if you can. Good luck with your attempted deliveries. They are competent enough to ship packages...

This is my second in a row package from Chico's to be delayed at this post office within the last…read moretwo weeks. What is up with that?

I went to this store today with a return . It was in the original box that had shipped through…read moreUPS. There was a pre-printed label on the box and was ready to ship. The only thing it needed was 6 inches of box tape to close the lid. I was informed that I would be charged next time to tape the box. I asked if this was UPS policy or specific to this store. The employee said it was this stores policy to charge for tape. Never has this been an issue. After 1 minute of research and I find out that a UPS store gets 1-2 dollars for packages that have been just dropped off. So these people make money off your box and still charge for tape. 0 is their true score.

If I could give the store a zero I would no sta. Me and several other customers came all the way…read moreout here because on google and also on their door it says open seven days a week and the hours on sunday are 10 am -3 pm and the store is completely closed down, no one inside, doors locked and lights off. So very unprofessional this is, what a headache to all of us who came all the way out here for nothing, what a waste of time.

I LOVE this UPS Store. I have a UPS mailbox with them, and…read moreI pay $99 for three months, it is totally worth it for me. The employees are super friendly & they remember me and what box number is mine every time without me having to tell them my box number!

Quick and efficient service !! Little no lines each time visit this place. They are polite and…read morerespectful

That exact moment when you sit in the car and your brain goes, "You forgot something..." is…read moreuniversal--but the chocolate eggs being the final boss is what makes it elite. And the box... hanging on by pure hope and questionable tape decisions By the time you walked into the mail room it was basically a cry for help like, "Sir, I don't need shipping--I need intervention." And yes--mail room guy really said, "Don't worry, I've seen worse," and then performed a full repack like a professional gift-saving surgeon. Absolute legend. Honestly, your son is getting a package filled with love and a great backstory, so that's a win all around

Had a package weighed for price. 3.3 lbs costs over $40 due to rising gasoline prices, extra if…read moreinsured. Decided to stop at UPS center to get shipping cost comparison. Same weight, around $20 plus included insured coverage of $100. ‍ Just saying!