Living in the Milton area, this has consistently been the most frustrating aspect of receiving mail. When I have the option, I actively avoid using this carrier--but unfortunately, that choice isn't often available. Despite only servicing a few complexes, the local team appears to be severely understaffed. They rarely deliver packages--regardless of size or delivery request status--and scheduled deliveries are routinely marked as "no safe place to leave," even when that's blatantly inaccurate. I've been told there's "no space in the truck" for packages, yet even with their limited focus on paper mail, I frequently receive items meant for neighboring units or even completely different buildings. On top of that, I regularly receive mail for former residents. Even after clearly marking it as "Not at this address" and returning to the outbox multiple times, the same pieces of mail are put right back into my box with no resolution. It's an endless, ignored loop. Attempting to retrieve packages in person is no better. Even when the post office is empty and staff are present, I've been told to "come back another day," with no guarantee I'll actually receive my item then either. The PO boxes are all full, and redirecting mail is both expensive and unnecessarily complex--making it an unreasonable workaround for a problem caused by their own system. The service is completely unreliable, often unprofessional, and has caused significant disruptions to my ability to receive essential deliveries. I can't take time off work just to chase down mail during their limited hours, only to be turned away or find my items returned to sender. This is an ongoing issue that needs real attention and accountability. TL;DR: this has been the singular bane of my existence since moving to milton read more

Well, now that fat hog forced the MailSpot out of business I guess I'll use this place. I get it that it's a long day, I don't expect a smile as I'm probably tired too & want out of there just as bad... BUT HAVE SOME PATIENCE! People wouldn't think so low of you if you showed a little consideration. If the line is long ya I get it, hurry things along. But when there's 4 people in line and you're trying to get me in and out within 10 seconds. Just slow your roll a little and give a little consideration to your fellow human being. Doesn't have to be with a smile but be friendly, even if 1/2 the people coming in hate you because of someone else's mistakes. You're a better person then them, prove us wrong that you are better than the other USPS's in the area. Because you have a long way to go before you're facilities will be anything close to the MailSpot. read more

Oh my goodness, why are people always so hard on Post Offices? I've never had an issue with this location. Yes, sometimes you have to wait for your turn. Only way to change this is if they make post offices with 5-10 employees at their own stations, but that isn't realistic is it? In my experience, the staff has always been helpful. read more

Sadly this is my local post office. I have to go today to pick something up (I do everything I can to avoid having to do pickups or unpaid drop-offs here) and I'm dreading it. I know just to pick up a simple package I'll be waiting in a line for no less than 20 minutes. When I get to the front of the line I'll be greeted by the sole worker who will be rude, take forever, and be overall unhelpful. Any time I've had an issue, there was never anyone to help. They really just need to clean house and start over here. Fire everyone, hire people who actually know how to do the job, have at least a slightly positive demeanor, and work efficiently. And more importantly have more people on staff! And I don't mean like they have now, plenty of people milling about back there but none actually helping customers. They need people to work the counter. read more

US Post Office - Just a typical Tuesday. Only one person was working, as usual... - Post Offices Near Me - Milton, Washington

I've been here about two dozen times. I make a point of coming at night because the one time I came during the day, it took forever to get through the short line. The workers at the counter aren't in the mood to be friendly nor efficient. This location has two drive-up boxes which is great as they are the perfect size for rolling down your window and shoving in your mail. When I stopped in at this PO in Mill Creek, it was after hours and one of the self-service machines was out of order. It was during the holiday season. I stood behind an elderly couple for 20 minutes while they tried to figure out how to weigh a package and pay for postage then start the process over again. It would help a great deal to have more self-service machines. The parking lot is good sized for this location. read more

Wow, I am giving a post office a five star review... Why? Its simple, the staff is friendly, the location is clean and the prices are really competitive if you think about the service you are receiving. The location has automated postage machines in the lobby, yet it still amazes me how often I see people stand in line to mail a simple package with no insurance, special requests, ect... That is what the machine is for! Then of course they have a bad attitude, treat the staff like they are not people and this energy builds on everyone else in the building.... The post office can not afford to have three staff members working every day, they make this known and provide options. If you choose to wait in line, the line will move a quick as it can and the staff here will treat you with respect and answer your questions when it is your turn. For that, it is 5 stars... Thank you to the Mill Creek Post Office for being there to help those who decide not to use internet postage,or the APC machines. read more

Mail always goes missing despite having preview service. They never answer the phone so went to voice my complaint in person. Was told I'd get a call back. That never happened and certain mail is still missing. Incompetent people working here. read more

Went in this morning around 845 and there was zero line. The woman working today was very kind, attentive and knowledgeable. She gave me several different options for sending mail and prices. Best experience I've had at the post office. Highly recommend using this location! read more

I hate the Mill Creek PO. They'd get zero if I could give it. I recently went in on Saturday to retrieve a registered lettered. They were closed, only being open from 10-1 (although I'm sure those valuable civil servant employees get 8 hours pay for their marginal 3 hours of service.) So I take time off work and go back Monday morning. There was a line of 8 or so by the time they were supposed to open. They wait until the last possible second to open (even though most successful/profitable businesses will open a few minutes early and/or stay open a few minutes late to accomodate a gaggle of customers.) Anyways, so we all shuffle in to find... One postal employee (out of the 8 or so shuffling around listlessly doing nothing) working a window and she's... Helping another postal employee who'd been allowed to jump the line by starting his transaction *BEFORE* they were even open!!! Then, to add insult to the situation it takes them nearly five friggin' minutes AFTER opening time to complete the ONE transaction. Meanwhile, several more customers came in so that the line was now back to the door and... nothing. It took the one cashier another 5 minutes to help the first two PAYING customers, and it was a total of 15 minutes AFTER opening before the line even began to move appreciably. Meanwhile there were of course 6-8 other employees shuffling about... ...moving mice and keyboards around in CLOSED kiosks... ...bringing out mail tubs and setting them down behind the counter, only to look at them for a while with a perplexed look on their face (as if they couldn't understand how the tub(s) got there even though they'd just set them down... and then picking one or more of the tubs back up and moving them slowwllllllyyyyyyyyy somewhere else... ...bringing out stacks of papers and supplies and going through the same "Gee! How'd that get there!" routine... Nonsense. And while this is not the Mill Creek PO's fault per se, it is telling that mail theft is rampant, mail service is pathetic, and overall the place is run like the old Sears was (and we all remember what happened to the old Sears, right?? It's a good thing they're a monoply and don't have to make a profit, or they'd not exist. read more

I learned that their posted hours are for the employees - not their customers. They don't serve customers until five - they close early to ensure the employees can leave at 5:00. The USPS could learn a lot from UPS and FedEx. read more

One of the worst experiences in my life LOL Epitome of government inefficiency but due to a nice woman who was also a customer who noticed my boxes already had internet-paid postage on them and told me I could just walk in and put them in on the counter and let them know she saved me about half an hour standing in the long line. Thanks to her for that :) This after their new rule that certain sized letters and packages must be given to them at the counter instead of being able to drop it in the mailboxes outside. They should have a sign letting customers know they can walk up to the counter and place it on the far right side where all the other packages are and drop off the packages with internet-paid postage instead of us clogging up the already long line. This would save some time for people. Unfortunately this is government inefficiency at its worse. read more

When it gets really busy, one of the workers stood at a kiosk and helped check people out quickly. I think he was actually supposed to be on a break but because so many people needed help, he kept at it. Hard working and kind! Puts people ahead of his own needs. Legally, I'm not sure if that was the right decision though hehe. At the counter, I like it when the mail person help you save money or gives you tips on the best way to mail something and I got the help here. No problems here! read more

You suck. Pure and simple. Here it is Christmas time and you are totally unprepared. You think people want to stand in line for 45 minutes? Get a clue! read more

Every time I've been there its the employees are friendly and they move quickly despite the occasional long lines.

GRRRR! How do I leave a negative star?? Not only did my package arrive three days later than I was told it would get there, but it was torn open and re-bagged! I think it's safe to assume they were looking for valuables to snag. Envelopes torn open too. Man... read more

Great service. We never have a problem. Staff is professional and it's the best deal in the good ol' USA! (edit to add: No, I have never worked for the USPS) read more

I was here on 10/09/12 & spent $28.44 to mail two (2) packages back to the mail order company I purchased the items from.... Delivery confirm #: 03112550000054061634 The people behind the counter looked very tired as usual. read more

WOW the sad thing about your post office is sometime yours sucks , that is the sad case for me . A few weeks back I had to pick up a letter that needed my John Handcock on it , so I go down to the the post office get it . When I show up I see two lines , there are no signs so I just stand in the one of them . After what seems to be one of hour of waiting for the staff just talks everyone ear , like we have nothing better to do with our time than to hang out at the post office . The gentleman tells me I am in the wrong line , I guess get my letter from the back is sometime he has not been trained at . Thank you Mill creek post office for wasting my time . read more

It gets better...We're moving, and so, rather than waste time visiting this location again, I decide to do a "change-of-address" via the website. Convenient, right? WRONG! There's a charge of $1.05 for the privilege of avoiding your local post office with its gargantuan lines!!! So I called the 800 # and found that there's a $1.05 charge if I change it by phone too. Who charges this??? If I order my pizza by phone THEY don't charge a curtesy fee! Stupid policy. Stupid business practice. Now I'm going to take my bad attitude and visit them this afternoon...watch out ladies, here I come! read more

Employees could have a better attitude. When You have customers, Your attention should be on them. Not on holding conversations with Your fellow employees. Save that for lunch time. Try smiling, and greeting them in a polite manner. You might be surprised that Your day would improve, if Your attitude did. read more

This is a always a quick errand for me. Never more than a few people in line, helpful staff and a convenient location. Far exceeds other post offices in the area. (Since Roger retired from Auburn. He is legendary!) read more

This is not only the worst post office I've ever been to, but literally the worst business I have ever been to. The supervisor Quinn has the worst customer service ever. Not only were my wife and I treated horribly with disrespect, but we watched him treat several other people the same way. And this was after we had already been brushed off by one of the other equally rude staff members. Do not waste your time coming here unless it is an absolute must. And if you are treated poorly, don't try to be nice and hope they will react with kindness. If you want anything done for you, you have to treat them worse than they treated you. We tried being nice to them (as we are with anyone doing us a service) and they just got worse and worse. read more

Arrive early. The lines here get long and frustrating. I don't know why they get like that, schedule more workers guys!

I hate coming here. My apartment won't take packages which forces me in this dreadful place. Always understaffed and it takes 10 minutes for one transaction!!! My gawd! And they need a place just for picking up packages. Seriously!! read more

Easy to find, 2 to 3 clerks at any given time, some with good attitudes, and full service I can recommend this facility. FedEx and UPS routinely has nicer people with a real can do attitude. Great access from the main drag, good signage, and plenty of parking, this place is always crowded. Recommended. read more

Never enough staff. Prepare to always have to wait. Horrible customer service. Just ridiculous.

One of the worst experiences of my life. I looked at my tracking info to see when my package would be delivered and they put address unavailable. So I called 3x!!! And asked then to just hold it for me, and what do they do? Send it back. Haven't been this mad in a long time. Hope no one goes here for a package. read more

Went to go ask about a package and a male worker was so rude. When I asked a question he would be very sarcastic and expected me to know the answers. I ended up leaving and I heard him say something to his co worker and laughed as I left. It was very unprofessional read more

I frequently visit post offices due to selling on eBay and this one is the slowest of the slow. On a Tuesday at 1pm there was a line of 10 people when I got there. Only two employees behind the desk and one was having a mini conversation with a customer while processing her packages. After waiting 15 minutes it was my turn. And when I left; there was a line of 18 reaching to the entrance. Never again... I'm sticking to Seattle USPS for all my mailing needs. read more

I went here today to mail a textbook and being the super USPS noob I was definitely hoping for a lot of help and friendly suggestions. Although I had to go through the line twice, because first I had to ask a question and second I had to actually grab the padded envelope, the counter lady told me that for my third round I could just cut and come back to her when I was ready (ie. writing the address down). That was nice :) read more

Typical government post office expect long lines like any other government institution that you go to get your work done. Besides that you would find everything that you would want as far as services go, so I'm giving this two stars. read more

They never answer the phone!!! The lines are insane. Why is it such an ordeal to deal with this post office?

At the N. Everett post office, they have about 7 walk up windows. I have to ask why? 3 maybe 4 are all that are ever used. Speedy service is not encouraged at all. read more

I am with everyone else, they are rude, inconsiderate, they act like they are angry because you are there to do business, no one looks up to greet you, after standing in line forever and a decade I was helped, I explained my situation to the lady helping me, after we were done, she gave me a dirty look. I spent my whole lunch break standing in line to pay for something, only to leave feeling like I was about to go to war or get into a street fight. I had a bitter taste in my mouth and for the first time I understood why post offices everywhere are being closed down. It's becasue of the disrespectful employees with no supervision living it up playing big boss. I hope in my heart this place gets closed down one day. I hate yelp, but I felt I want the world to I about this place. This place sucks, I wish I would have gone some where else to spend my lunch and do my business. read more

slow service, the line literally goes out the door on saturdays. i had to get a new drivers license when i moved here. the dmv only mails that. the post office lost it i had to have mailed again and go to the dmv for 2 hours to request it be mailed again. had to have a car title mailed to me out of state. same story, lost it in the mail. had to have it mailed twice. you cannot depend on them for important documents to be mailed to you. read more

Unfortunately I had to contact this location because of a package that I shipped "priority" that had not arrived. You would think that if you take the time to stop by stand in line pay $20.00+ to ship they would know where my package was and where it was going and if I could have it held at the post office. Better yet GET GOOD CUSTOMER SERVICE... WRONG. Most of the people you will take to are argumentative, rude, and unhelpful down to the post master. The post master has no patience, will yell at you, cut you off at every chance he gets and apparently he has no obligation to give you information on the package you send. Kyle the regional or area manager hopefully will look into this issue and improve on this locations customer service skills because they really need it! A few tips DON'T SEND THROUGH THE POSTAL SERVICE!! It's a RIP OFF! They take you money and package and that's the end of their job, no logistics involved they throw it on a truck and you better pray it gets there. Seriously the worst ever, and they will probably never go out a business being government funded. read more

If you want to stand around and do nothing.........this is the place for you! A chronic and consistent waste of time happens here. Just insert yourself into the always present line and wait, wait, wait...........This was supposed to be the MILL CREEK post office, not the Milton PO. Sorry Milton.......it's not you!! read more

Unfortunately and helping the USPS demise, they don't treat us like customers. I dont mean that the actual workers behind the counters aren't nice because many are. But the USPS on a whole doesn't grasp the customer service concept. I work in grocery and in my store you do not wait more than 2 minutes on line. Our regulars who may spend $500-750 a month should be treated like Gold! I spend that much a month on shipping with the USPS and they couldnt give 2 craps! I wait about 7-15 minutes each time and that is WAY TOO LONG!! USPS is still working a 1970's model program and they really need to get with the times!!! read more

I left there crying...so yeah, their customer service is horrible. I know without a doubt that I was 100% correct and they were wrong on a package I tried to send. But they rolled their eyes at me and gave me dirty looks and raised their voices at me. I went somewhere else, and guess what? I was right! Amazing! There was no need for them to be that rude. I will never spend a dime at this post office. They need to hire new people who might be grateful for their job and have a better attitude, or teach these people some serious manners! read more

Unfortunately, through the luck of Geography, this PO that is many miles away from me happens to be my Local PO. Our carrier who works out of this station is amazing- but a rarity. Most other carriers can't be bothered. The office itself is understaffed, poorly stocked with shipping materials, the lobby is messy and dirty, and my pet peeve: They NEVER answer the phone! They don't even have an automated system to pick up when they can't. I'd avoid this place - unless, like me, you're stuck with it. read more