This Post Office is great. I've rented a box here for some three years. When I do need to engage…read morethe staff, they are pleasant and helpful. I most love the large package lockers that allow my packages to be safe and secure. When I rented the PO Box, I also got a "package" address to give when ordering packages. Any licensed service can deliver packages to this USPS, using this address. I receive everything from Amazon deliveries to medications at this address, where they are safe from porch pirates and the weather. All for $200 a year. Great service. 5 stars.

Self serve kiosk makes it easy to mail packages when it's convenient to me. Easy in and out!read more

This post office in Federal Way is located near Fred Meyer. It's pretty big for a post office with…read morea lot of private PO boxes available. They have 5 checkout lines and one self-service machine in the lobby. It's convenient for me because the lobby is always open. I stop by to buy stamps anytime. I've also sent packages after work to avoid the crowd. The parking lot entrance is one way in and one way out. There's a drive up box too.

this place really sucks. the lines are super long, service is slow - and for some reason, my mail…read morealways gsts sent here even though I have a closer one

Long time Auburn resident...the Auburn PO has been steadily going downhill year after year.... as…read moreof March, April, the parking lot is full but only a few people in line inside. That means PO employees are taking up all the spaces, leaving customers nowhere to park. Not acceptable! Not to worry...with the cost of postage these days and operating in the red, the USPS will meet its demise shortly. Adios USPS!

Waited in line for over 45 min to ensure my packages got out today and they STILL didn't go out…read moreuntil the next day. They need more staff. Always a huge line. Stuff is NOT going out in a timely manner. Why is no one reading the reviews and making change? This has been going on for quite some time.

This is my second in a row package from Chico's to be delayed at this post office within the last…read moretwo weeks. What is up with that?

really bad staff bad behavior no clean bathroom he and she everyone rude not giving toilet I'm…read morecryjh nobody can listen to me nobody giving to me bathroom thank you

The USPS (United States Post Office) employees here are very nice. There is typically a line, but…read morethe people here are very nice. Getting in and out of this location is convenient too. With the USPS cutting costs, I hope this location doesn't get shut down. :( I've already seen it in Redmond, WA and I do not like the new Redmond location. Sign of the times!

On January 9, 2026, I visited this UPS Store location and paid $18.97 to mail important documents…read morevia First Class and Certified Mail. Over a week later, I was unable to locate any tracking information associated with the reference number provided (9589071052703474835793). I contacted the store and spoke with Gene, who identified himself as the manager. He advised me to visit the nearest USPS location, stating the documents should have already been picked up. When I went to USPS, I was informed that the tracking code had never been activated and that they could not assist me because the mailing service was purchased through UPS. I then called the store again and spoke with an associate named Chloe. I requested to speak directly with Gene. She refused to transfer the call, continued repeating information I had already discussed with Gene, and ultimately hung up on me. She also made false accusations regarding my conduct on the call, which I strongly deny. I encourage the store to review the recorded phone call for accuracy. When I eventually spoke with Gene again, his behavior was highly unprofessional. He was dismissive, disrespectful, and unwilling to help resolve the issue. He told me to "shut my mouth and stop talking," which made me extremely uncomfortable. When I went into the store in person to address the matter, his behavior escalated. He continued to be rude, aggressive, and sarcastic in front of other customers, displaying anger and harassment that are completely unacceptable in a customer-facing role. I even have a video I would love to share so you can see his behavior. He denied me access to any higher-ups to resolve this issue. I am a long-time customer and have spent my hard-earned money at this location for years. This experience crossed a line. My documents were lost, no solution or accountability was offered, and I was treated with disrespect throughout the process. Nothing was done to make the situation right. This was, without question, the worst customer service experience I have ever had, and it reflects very poorly on the management of this location. I would like a refund or for proper accountability to be taken.

The staff are always very helpful and professional. I appreciate this very much!! Keep up the…read moregreat work!!

Not sure this should even be called a post office?? Basic services not offered at this location…read more Don't waste you're time

I've been calling at different hours throughout the last week and a half and NO ONE picks up! Like…read moreprior reviews, the phone just rings and rings and then dumps the call. I'm only calling because it's truly important and, at this point, I feel like they just don't care. Perhaps they should hire responsible people that tend to the community during working hours. Just a thought...

There really isn't anything notable in the town of Algona except that it is very clean and well…read morekept. It is surrounded by the cities of Auburn and Pacific. It is often referred to along with its sister city as Algona-Pacific as both towns are pretty small. It doesn't have a post office so I had to check in here to document I had been here.

Best best best service I have ever had at a UPS store and so kind and thoughtful and quick…read more I had 6 power point presentations color printed in 4 minutes and stapled!!!!!!! Thank you team

On January 9, 2026, I visited this UPS Store location and paid $18.97 to mail important documents…read morevia First Class and Certified Mail. Over a week later, I was unable to locate any tracking information associated with the reference number provided (9589071052703474835793). I contacted the store and spoke with Gene, who identified himself as the manager. He advised me to visit the nearest USPS location, stating the documents should have already been picked up. When I went to USPS, I was informed that the tracking code had never been activated and that they could not assist me because the mailing service was purchased through UPS. I then called the store again and spoke with an associate named Chloe. I requested to speak directly with Gene. She refused to transfer the call, continued repeating information I had already discussed with Gene, and ultimately hung up on me. She also made false accusations regarding my conduct on the call, which I strongly deny. I encourage the store to review the recorded phone call for accuracy. When I eventually spoke with Gene again, his behavior was highly unprofessional. He was dismissive, disrespectful, and unwilling to help resolve the issue. He told me to "shut my mouth and stop talking," which made me extremely uncomfortable. When I went into the store in person to address the matter, his behavior escalated. He continued to be rude, aggressive, and sarcastic in front of other customers, displaying anger and harassment that are completely unacceptable in a customer-facing role. I even have a video I would love to share so you can see his behavior. He denied me access to any higher-ups to resolve this issue. I am a long-time customer and have spent my hard-earned money at this location for years. This experience crossed a line. My documents were lost, no solution or accountability was offered, and I was treated with disrespect throughout the process. Nothing was done to make the situation right. This was, without question, the worst customer service experience I have ever had, and it reflects very poorly on the management of this location. I would like a refund or for proper accountability to be taken.