On January 9, 2026, I visited this UPS Store location and paid $18.97 to mail important documents via First Class and Certified Mail. Over a week later, I was unable to locate any tracking information associated with the reference number provided (9589071052703474835793). I contacted the store and spoke with Gene, who identified himself as the manager. He advised me to visit the nearest USPS location, stating the documents should have already been picked up. When I went to USPS, I was informed that the tracking code had never been activated and that they could not assist me because the mailing service was purchased through UPS. I then called the store again and spoke with an associate named Chloe. I requested to speak directly with Gene. She refused to transfer the call, continued repeating information I had already discussed with Gene, and ultimately hung up on me. She also made false accusations regarding my conduct on the call, which I strongly deny. I encourage the store to review the recorded phone call for accuracy. When I eventually spoke with Gene again, his behavior was highly unprofessional. He was dismissive, disrespectful, and unwilling to help resolve the issue. He told me to "shut my mouth and stop talking," which made me extremely uncomfortable. When I went into the store in person to address the matter, his behavior escalated. He continued to be rude, aggressive, and sarcastic in front of other customers, displaying anger and harassment that are completely unacceptable in a customer-facing role. I even have a video I would love to share so you can see his behavior. He denied me access to any higher-ups to resolve this issue. I am a long-time customer and have spent my hard-earned money at this location for years. This experience crossed a line. My documents were lost, no solution or accountability was offered, and I was treated with disrespect throughout the process. Nothing was done to make the situation right. This was, without question, the worst customer service experience I have ever had, and it reflects very poorly on the management of this location. I would like a refund or for proper accountability to be taken. read more

The UPS Store - Store Manager Gene, Very Rude and Disrespectful. No class at all. - Shipping Centers Near Me - Federal Way, Washington

I was very upset today trying to return an Amazon package. I didn't have the original package and they changed me $4.99 for a self adhesive plastic bag. It was a rip off as they know we won't go back home to grab the old package. The employee a lady she expected me to leave so she can put my package into that plastic bag. I called her to show me that $4.99 bag she is using. She wasn't happy when I said it's a rip off. This was today Saturday 08/02/25 @ 13.45 pm Thanks , A Prasad Federal way wa read more

This store has really gone downhill in the last five years. When I canceled my box there, I provided a forwarding address but had no idea it would age out. Recently, a package from EBAY was sent to me and received at that address. It has taken me a month to find out that the package was sent to this store. I don't know if someone at the store took it for themselves or just threw it away. Now, they are not available by phone and I can't get to the store. This rating is for the UPS store located on Pacific Hwy in Federal Way. The UPS store located on Campus Drive in Federal Way is totally fantastic service and communication. read more

This store has an amazing team. They're so welcoming and supportive. I absolutely endorse this location. Plus, there's ample free parking available here. read more

I just want to give a shout out to the man who helped me with my returns this evening. It was technically after closing time but the door was still open and he stopped what he was doing as I came in loaded with 3 boxes and greeted me with a smile. I had been told at a different UPS store that I should not put my returns in boxes for this online retailer even though the instructions said to do so. At this UPS store they told me that yes, I did need to put the items in boxes. The man took the return boxes even though they were not taped closed and handled the rest himself. I really appreciated this kindness from the man after what had to have been a very long and busy day with all of the returns the week after Christmas. He even wished me well as I was leaving. read more

I was helped by Dasha. She's very capable, efficient and helpful. Made my experience relaxing and not stressful. They had a lot of help available. Convenient location Lots of parking space Close to the Commons Mall Wells Fargo Bank Next door to the Sushi Co And many other businesses Close to the I-5 , 320th and PAC Hwy I gave them 5* for excellent service I'm glad I came here instead of going to USPS they have horrible service I would totally recommend UPS for your shipping. This location have great customer service. Pray that my box will arrive safely and on time. I will update my review if all goes well. Hope this help Happy yelping y'all read more

The UPS Store - Inside look - Shipping Centers Near Me - Federal Way, Washington

This store is always busy, social distancing is observed. They have taped off x's on the ground. They normally have 2 - 3 employees working. Amazon has them as a retiurn center. They have mail services, post boxes, shipping supplies. Fax services and used to have copy service, however not sure if they still have copy services, I have used the fax services. Coming here requires patience. read more

The UPS Store - Shipping Centers Near Me - Federal Way, Washington

Quick in and out to return something to Amazon. Really appreciated the UPS delivery driver who got the door for me and the counter attendant who promptly helped me. I was in and out in less than a minute! read more

Great customer service by the gal behind the counter but as far as the small biz owner I came to return a shirt I purchased via Amazon and they want to charge me for a bag $3 and $14 to return the shirt to 1 state away and $3 to print off the printing label. Well first of all it's only a $20 shirts so it's ridiculous that they want me to spend $20. Never use this business. read more

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$1.50 for a small piece of tape for the top of the box. These franchise owners nickel and dime everyone.

DONT USE THIS LOCATION ! I usually go here to drop off amazon returns. I went today to mail a package to Australia. I purchased the UPS label online but the staff was not willing to help answer my questions as I didn't purchase at that location. I was told they were franchised. I had a question about customs forms. I then had to continue to google as the staff would NOT HELP AT ALL !!!! That is fine I won't be back ever. Never will I use this location to rerun amazon packages. Monday I will be calling UPS to make a complaint. read more

8/17/2022 at 6:14pm, I came to drop off 2 Amazon packages. Normally I do my business at the UPS on Campus Drive, great customer service, just had to stop by this store #5245 Pac Hwy today on the day from errands. The light skin male with blonde curly hair gave me a very bad attitude and was super rude and argumentative. He scanned the code (which is a screenshot on my phone) and asked "are all three things here?" My mind was on something else, but I thought he asked if I am dropping off 3 boxes, so I said "oh no just two". He responded rudely "no your code said 3, are all three things in this box?" At that time my brain started working to really process through it, I said "there are four things in the box". He argued back "it showed three in there" At that point I was like, excuse me this is just a screenshot and there are four items in this box, if you need to check please cut it open, but you don't need to be rude to me. I think he realized what he did so started trying to say "Amazon requires me to ask and you just need to answer" I said "I work for them and have done drop off multiple times, no one really asked. I don't mind your question and I did answer, I mind about your attitude, you don't need to be like that. He mocked back saying "I work for Amazon too, you don't need to be like that". At that point I was done, I asked "I need to know your name to file a complaint to UPS at least your first name!" He refused and said he doesn't want to give out personal information. The guy doesn't have a name tag. Just very rude. I did give this person (appear to be in the early 20s) an advice that "you work in customer service and with this attitude you won't get anywhere". There is another male behind him who didn't hear both sides but at the end applauded him. Just Rude. I also submitted an email to UPS. read more

I definitely put 0 star if I could. The worst UPS store. I usually go to this location to return packages from Amazon without no problem. But today they made me really upset. I did not bring my glasses so I asked a young guy to help me to find the return label in my email to send it to them, he refused and said "I don't want to help you, you have to do it yourself" and just standing there. Later, he told his boss or manager to serve me, but instead of helping me, he told me to learn it next time and I have to do it myself with his high tone. That was the worst experience, they really need to improve the customer service. read more

This is the local UPS store for me, I have been here many times. Service is always good. During this pandemic and the Holiday season, they have had long lines. However they are working quickly to work through the lines. I appreciate the staff here. Thank you for your hard work. read more

Dropped off some pieces of equipment and an affidavit vehicle title to be mailed. Scrutinized the importance of the paperwork to the counter clerk that it is included. Package arrived on time but none of said time sensitive paperwork was included which must now be redone with banks because of their oversight, super frustrating. read more

I came literally two minutes before the driver was scheduled to pick up for overnight delivery. They not only walked me through the entire process, but filled everything out for me, and even double checked and caught the fact that the computer had change the address on us. After we had already sealed the envelope I realized that the electronic a copy that I sent earlier that day was only the first page, but they were so helpful and they opened a sealed envelope and immediately scanned the document to my email and re-sealed it in time for the driver to take it for AirDrop. Kim and her staff are absolutely the best, and they went the extra mile to make sure that my package would make it on time. read more

The Asian owner at this store is by far the worst , unfriendly, person to work with customers. No communication, rude just plain awful. STAY AWAY!!!!!! one star is one too many. read more

$2.75 to print a single piece of paper. I had to email them my premade shipping label and had to pay almost $3.00. That's insane. FedEx charges $.16 This store is friendly but damn that's serious overpricing and unnecessary. read more

Came here with a very large item that I needed shipped and was unsure of what to do. The two girls were very helpful in helping me decide how to best get it shipped! I ultimately did not utilize their shipping that day, but I couldn't ask for better customer service! You could tell they actually wanted to help you. read more

Went in and needed to print a label and get a box for an rma (returning a product). They charged me nearly $10 for this "service". 3 of which was to print out the label. The reason i was given for charging me so much to print a single sheet pf paper was that "i am paying to use the wifi and computer" which only needed to be used because they didnt hook the machine up correctly to take usb sticks. The machine has a usb port on it! Do not use this place. There are other places close enough that you dont need to overpay for a sham like this. read more

The staff here is noticeably so friendly and helpful. It really is refreshing to interact with good natured, good hearted people who greet you with a genuine smile. read more

Good customer service! Simple and fast. Thank you. I dont know why people here complaining for the print fee. I dont mind paying $2.75 if I have nowhere else to print. I guess I can go to the library to get the job done. I'm lazy to drive to there. People expect everything to be cheap, cheap and free. Haha get real people. We dont live in Lala land. read more

Really friendly and helpful staff! Came in to return an Amazon order and they couldn't have been nicer. Good location too!

No option for zero stars!! The place and the employees are trash.. I went in to send off a part for a dirt bike and they told me they can't ship it becuse there is oil.... There is no fluid being contained it's literally just the part I'm sure if I took a white towel to it it would get dirty but I mean how do I get this part to the machine shop... so annoyed about my experience there all I got was that these workers don't wanna do their job .... What would have been the out come if I already had a box and had it all packaged befor I had gotten there. I would have gotten my stuff sent and they would have gotten paid. read more

Have to use this location to return Amazon Prime orders .....they charge $2.74 to print a label and $5 for a shoe size box to ship a pair of shoes back!!! OMG are you kidding me....so $7.74 for a free return - so make sure you find any box yourself and print your own label (it's not even a sticker label just white paper......) read more

Deceptive business practices...came in today to mail something back to Amazon. Forgot my packing slip so I asked if they could print it out for me. They said sure, just email it along to the store email I address. So I did, twice. The second time sending it also to my work address to ensure it was sending (it was). Then I sent it one more time for good measure. They kept claiming they weren't receiving it. So, they suggested I use their computer, log into my gmail, and print. I did, it (miraculously) worked. Amazing I brought my form up, the gal stuck it on the package and then said, 2.76, please. Me: What? For what? Her: Well, you used the computer, it's $2.76 to use use the computer Me: but you told me to because your store email wasn't working Her: *blank stare* Ugh, it's not like it's some serious money, just really annoying to be charged for something when I wasn't forewarned. I won't go back here and suggest you don't. read more

Thank you to store manager, Carlos, for his honesty in handling a damaged package claim. Corporate was not nearly as helpful as Carlos was, even when it wasn't to his benefit. He was very quick to settle the claim for me. Thank you for your integrity, Carlos. read more

Can't wait for my po box rental to run out ... I will race back to the UPS Tukwila store where the owner is friendly and helpful. The managers here are rude and abrupt and should not be in the business of customer facing service. I get it working with the public is rough, but put a smile on your face. As a customer that is always nice and always says thank you and please.. it would be nice if you acted like you were not annoyed I was there. If you don't like people.. then make sure to hire some nice front desk folks and stay in the back. You make me dread wanting to come in at all to get my packages or do my shipment. read more

As far as dropping packages off and walking away go, this store is acceptable. If you need a public notary, run, RUN away and literally go anywhere else but here. The gentleman is pleasant, but clearly not properly trained. I have taken multiple documents to him on several occasions and all have been done improperly. He was willing to fix them, but unfortunately they were still done incorrectly which is so frustrating. I also attempted to get passport photos taken here and they were rejected at the courthouse and we had to come back later with new photos from a shipping store competitor. Sad because the people who work here are nice enough, just not competent. read more

The elderly woman that works In this location needs training on customer service. Every time I come in and she is there, she is rude, dismissive and ignores you, if she is doing something. She doesn't look up or even say say hello. When she finally gets around to helping you, it's as if you are putting her out. If you value your customers, please train her or replace her. read more

This store offers a printing service for returns, I'm happy they do ! I don't want to have to buy a printer !! I'm happy to pay $2! What a great service!! Thank you ! Without this service I doubt I would return anything ! Oh and they have mailbox services too! I could have all my Amazon packages sent here and not be charged a receiving fee!! Never have to worry about stolen packages !! Done deal ! Awesome store!!! read more

I came in with a kind of awkward size gift to send to a friend out of state. The guy who helped me got me the right size box, made sure it was packed safely, and helped me get the best delivery option to get my package there in time. Super helpful. Quick and easy. Five stars. read more

The gentleman in shorts with poor manners refused to spell anything right or address the package to more than just a first name. He kept on snorting like he was about to hock a loogie. I told him before hand that I had a coupon, and when he completely ignored this statement I showed it to him. He said ok, then rang up my box and shipping. I asked if he had applied the coupon, then he told me that it was no good at his location. I told him I'd take my business elsewhere. read more

First, I am must be honest. I am writing after just hanging up the phone with Fdwy UPS. So, I am a bit upset. I believe there is a solution to my problem which could be handled with one phone call. Background info: I mailed a two boxes (approx 120) to the East Coast to my college student daughter.3 attempts were made to the building. My daughter lives on the 5th floor( the buzzer is not working). On the second UPS attempt, my daughter went downstairs to wait at the time indicated they would arrive. However, she discovered they had arrived earlier that day. On the 3rd attempt, she left a note on her door and mailbox to call her ph when they arrived. However, she did not receive a call. She missed them because they did not knock on her door. They did not go up the stairs. So, why am I upset with FDWY UPS?! Well, I contacted FDWY and informed them that I wanted the MA UPS to deliver package again. They told me to call 1-800 #. When I contacted the #, I reached the call center. They informed me that the package was in holding preparing to return to FDWY. They needed FDWY UPS to authorize another delivery attempt. I called FDWY UPS they agreed to authorize. They called me back and stated the package was on its way to WA and would be reshipped to me. However, the package had NOT left MA. I asked to intercept the package before it left MA. He stated he couldnt. Yet, the call center stated another delivery attempt could be made IF FDWY UPS gave authorization. I dont understand why the package could not be intercepted prior to actually LEAVING MA? So, now I have to reship the boxes!!! A simple phone call requesting delivery authorization to prevent reshipment is not only using common sense but cost efficient for the customer. I've had several negative experiences with UPS. I should have learned my lesson in using this service. This is my last time using UPS! They have the worst customer service. Well, I sent two emails to UPS requesting delivery. If I receive assistance for my problem, I will gladly give a retraction. read more

My experience was beyond terrible. There was a older woman who clearly didn't care about her job, visibly frustrated that a customer would have the nerve to bother her - all I needed was copies. When I pointed out some issues with the first copy, she started slapping the cancel button, turned to me and said, "if you don't like it, you should go away" and motioned with her hand to shoo me away. Worst customer service! read more

I needed to ship all my belongings cross-country. I hauled 11 large, heavy boxes into the store only to figure out that my original plan to ship everything freight wouldn't work. Instead of having to move all those boxes back to my apartment yesterday and then back to UPS in a week, they arranged to hold on to all the packages and not ship them for about a week so that everything will arrive on the east coast the same time that I will. Staff helped to figure out the cheapest shipping method, were kind, amicable, and soooo easy-going considering I was a pretty complicated customer. They even gave me a AAA discount even though I'd left my card at home. I'm so grateful for all they've done to lessen the burden of a cross-country move. read more

I'm honestly shocked by all the bad reviews. I have had a mail box here for years and they are always super helpful and very polite. Carlos is great. He always greets me by name, even though I only come in once a week or less to get my mail. I have had things notarized here and it's always no problem. It is a busy place, so sometimes you have to wait a few minutes, but hey, they can't help it if they are busy. read more

I was surprised to receive a delivery notification from fedex. The item had been shipped accidently to an old address I no longer used and required a signature. Someone at the ups store had signed for my package instead of refusing shipment. I stopped by after receiving a delivery confirmation. The UPS store charged me a fee for picking up a package that should have been refused. Kim stated "this is how we roll" when asked about the fee. Worst customer experience I've had. Wouldn't recommend this place to anyone. Why sign for a package and then charge a fee when it doesn't belong to you. read more

RIP-OFF ALERT - I just needed to have them print my UPS label, and they charged $2.74. I asked for the manager, but was told he's dealing with something important. Other stores DO NOT CHARGE to print a UPS label for a UPS package, in a UPS store. read more

I went in to ask a question as a New Account with UPS and the manager, Kim, was very helpful. She assisted me with ordering box sizes. And also answered my questions on rates giving me options for our shipping needs. THANK YOU KIM read more