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The UPS Store

2.8 (21 reviews)
Special Hours • Closed
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

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1 year ago

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Local

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4 months ago

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Local

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2 years ago

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9 months ago

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Photo of Amee C.
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2 years ago

I am upgrading my review from last year. Regardless of how busy that place gets the staff gives the attention to the job at hand.

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Local

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1 year ago

Friendly helpful and curtois staff. A much needed change from the former owner. I love coming here.

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Local

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2 years ago

I enjoy coming to this ups store. Pooja is always so helpful with my packages, assertive and nice!!

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Local

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3 years ago

Helpful 2
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4 years ago

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2 years ago

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4 years ago

Helpful 3
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3 years ago

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3 years ago

Helpful 2
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Photo of Hannah H.
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3 years ago

Helpful 1
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3 years ago

Helpful 2
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3 years ago

Helpful 1
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Photo of David T.
981
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17

4 years ago

This franchise owner finds every way to nickel and dime you. $2 to print a piece of paper. That is the final straw for me.

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3 years ago

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4 years ago

The guy working here is seriously rude, has some nasty attitude. His job is to help customers but he talks to people like they're stupid.

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Photo of Nina M.
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4 years ago

Helpful 4
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5 years ago

Helpful 4
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Ask the Community - The UPS Store

The UPS Store

The UPS Store

(49 reviews)

On January 9, 2026, I visited this UPS Store location and paid $18.97 to mail important documents…read morevia First Class and Certified Mail. Over a week later, I was unable to locate any tracking information associated with the reference number provided (9589071052703474835793). I contacted the store and spoke with Gene, who identified himself as the manager. He advised me to visit the nearest USPS location, stating the documents should have already been picked up. When I went to USPS, I was informed that the tracking code had never been activated and that they could not assist me because the mailing service was purchased through UPS. I then called the store again and spoke with an associate named Chloe. I requested to speak directly with Gene. She refused to transfer the call, continued repeating information I had already discussed with Gene, and ultimately hung up on me. She also made false accusations regarding my conduct on the call, which I strongly deny. I encourage the store to review the recorded phone call for accuracy. When I eventually spoke with Gene again, his behavior was highly unprofessional. He was dismissive, disrespectful, and unwilling to help resolve the issue. He told me to "shut my mouth and stop talking," which made me extremely uncomfortable. When I went into the store in person to address the matter, his behavior escalated. He continued to be rude, aggressive, and sarcastic in front of other customers, displaying anger and harassment that are completely unacceptable in a customer-facing role. I even have a video I would love to share so you can see his behavior. He denied me access to any higher-ups to resolve this issue. I am a long-time customer and have spent my hard-earned money at this location for years. This experience crossed a line. My documents were lost, no solution or accountability was offered, and I was treated with disrespect throughout the process. Nothing was done to make the situation right. This was, without question, the worst customer service experience I have ever had, and it reflects very poorly on the management of this location. I would like a refund or for proper accountability to be taken.

I was very upset today trying to return an Amazon package. I didn't have the original package and…read morethey changed me $4.99 for a self adhesive plastic bag. It was a rip off as they know we won't go back home to grab the old package. The employee a lady she expected me to leave so she can put my package into that plastic bag. I called her to show me that $4.99 bag she is using. She wasn't happy when I said it's a rip off. This was today Saturday 08/02/25 @ 13.45 pm Thanks , A Prasad Federal way wa

The UPS Store - shipping_centers - Updated May 2026

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