Came here at 8 am doors opened at 8:30 they let people with appointments go in first, then they allow you to schedule. I was in and out within 25 mins and Sophia bless her heart was so sweet and kind, and so was the nice lady at the front who let everyone in! Was a pleasure read more

I'm sure other people have completely positive experiences with this DOL office, but unfortunately this was not the case for my mom and I as we encountered an inappropriate incident with the front desk person and a customer behind us in line. Last week on Friday 8/7, I went in with my mom for her 2:45pm appointment to get her drivers license renewed. We do not live in Kent and usually we would go to a closer location, but this was the only place with appointments still available this month. So we left early to make the drive and got here a little after 1:00pm. When we got in, my mom stated to the lady at the front desk (I was not able to catch her name, but she appeared to be a middle-aged white lady wearing a green shirt) that we had an appointment and would like to check in early. My mom showed the lady the appointment confirmation text on her phone, and I can't remember if my mom or the lady said "2:45" out loud, but either way the lady said something along the lines of, "I can't check you in because your appointment isn't until 2:45" and the guy behind us in line (a middle-aged white man, a customer who we did not know) laughed at us in a rude and obnoxious way. I guess the man's snarkiness only further encouraged the front desk lady, as she began saying things like "Do you want to sit here and wait for 2 hours?" implying that we had no business coming this early and that we should go home or something and come back closer to the time. This already is inconsiderate as she assumed we lived in or near Kent or as if we purposely came early to cause trouble. For another 30 seconds or so the front desk lady and the guy behind us kept making snarky comments which made us very uncomfortable & like we weren't "smart". My mom stayed silent because she was so taken aback. I finally had enough so I said in a stern tone, "Okay that's fine, we can sit and wait here until then" and turned towards the waiting area to go sit down. Only then when the lady sensed I had enough of her BS, did she suddenly change tone and say, "Oh wait, you have to check in". Then she checked us in and we sat in the waiting. Turns out, we didn't wait 2 hours, only 30 minutes before we were called and the rest of the appointment went quick and great (every other staff was kind). And guess what, another customer who had an appointment at 2:30 also came in pretty early soon after us, so was the front desk lady rude to them too or just to us? It's not like we came 8 hours early and exclaimed that we need to be checked in or seen instantly. It's baffling how the front desk lady wasted both her time, our time, and the other customers' time who were waiting behind us, just to be rude and disrespectful for no reason. We were completely polite coming in, so there was no reason for her to be snarky to us (even if we or others before us weren't polite, it's still basic customer service skill to remain calm and professional throughout your whole shift). Most of all, my mom and I clearly stated several times, "We have an appointment and we know we are early, but we are willing to wait if you can check us in". The lady said we couldn't be checked in yet (which is fine if true) but then went back on her word and said we had to check in first, only after I had enough and was about to walk to sit down in the waiting area. That is pretty incompetent. Beyond bad customer service (which a middle schooler could probably do better at), how do you not know how to do your job effectively? It basically felt like my mom and I were being bullied by the front desk lady and the guy behind us over coming a bit early, which is completely uncalled for and especially not the business of the guy, a complete stranger (who was a walk-in, didn't even have an appointment BTW), behind us (who kept butting in with his snarky laughs). All she had to say was, "You are early to your appointment, but I can check you in early if you are willing to wait" and move along to the next person, instead of stalling by treating us terribly while we felt helpless to even talk back. While rude people are just rude people, I can't help but feel that this was a serious microaggression as my mom and I are Asian and the two people were white. So much for all the signs in the office saying their mission is to serve all people equally. read more

It feels weird leaving a review on Yelp for the Department of Licensing, but I wanted to give a massive shout out to the best DMV experience I've ever had. I had an appointment to update my EDL as I realized it expired next year on my birthday (in early April, when I'll be out of the country). I looked online and they had multiple same-day appointments or ones roughly 3 weeks out, so I decided to do a same-day appointment about an hour and half later. I grabbed all my documents (I ended up not needed them since I already had my EDL and was just renewing but it was unclear based on the DOL website), then headed to Kent. My appt was at 10:45 but I showed up at 10:37. I checked in via text, then walked in. The front desk worker confirmed that it was indeed me and I did indeed check in online, then directed me to the waiting area. My number was called roughly 90 seconds later, and then I was able to get my eyes checked, take my picture, and confirm my information within the next couple minutes. I was back out at my car to leave at 10:42, before the time of my actual appointment. Huge shout out to the main representative I worked with, Ashley, who was kind, efficient, and fun in an environment that is typically perceived as none of those things. She also had the cutest pink keyboard and was a great representation of the WA DOL. read more

Had to go to the DMV in order to get the new Enhanced Real ID. Went on Friday, 5/16/25. Arrived at around 9:30 AM and had to wait in line at the entrance to get a number ticket (#421). At that time, they were at #360. The numbers were being called randomly at times for Walk-Ins and Appointments, so had to keep an eye on the monitor for the number and ding sound. The PA system or volume was so low you could hardly hear anything. Was sitting in the waiting area for over an hour. Got called up at 10:45 AM. Shared my required documents (Mail with Name and Home Address on it, a valid U.S. Passport) and current Driver's License. The lady who assisted me was very friendly and helpful. She was knowledgeable and provided adequate details and information about what the Real ID is included with - Radio Frequency Identification) technology, a unique identifier to confirm the authenticity of the ID. After verifying my information on the screen, she took a photo of me and requested the payment. It was only $21.00 since my current driver's license doesn't expire until 2027, so have to wait until 2026 to renew it for an additional 8-year one since it has to be within a year or less until your Driver's License expires to be able to get the extended one. Thanked the nice lady and exited the DMV. It was a good experience, overall... The waiting period was as expected, so be aware of that when you visit... Also, there aren't enough parking spaces close by during peak times, so you might have to park in the back or across the street. read more

Kent Drivers License Office - Departments of Motor Vehicles Near Me - Kent, Washington

don't go here if you are trying to walk in. All their "walk ins" are by appointment only, even on Saturdays. They tell you to scan a QR code at 8:20 to make an appointment but the appointments are for the future and not day of. Make the trip to go somewhere else if you need same day service. read more

Friendly employees and very efficient. I could t make an appointment online so I went in and was able to make an appointment. On the day and time of my appointment I was in and out in 15 minutes for a new license. read more

The parking is very inadequate for the number of people who come here. I had an appointment and was seen within a 15-minute timeframe. Agent was all business. No warm and fuzzy or friendly, but the job got done. Thankfully I got the 8-year license. read more

Made appointment for 0845. Got there early and there were 30 people ahead of me. The door opened and a clerk called for all with appointments at 0830 and 0845. Went to the door. Done in 7 minutes. Great customer service. read more

Rude staff members at the front door that greet you. Parking is limited. Won't be back.

I wouldn't normally bother to leave a review for the DOL as generally a licensing visit is not particularly a joy for anyone. However, after what I just experienced, I can't not say anything. The first time I came here years ago to get my license photo taken in person, the guy was so perverted and inappropriate that I felt extremely uncomfortable having him take my photo. I was clearly angry in the photo because of the things this man was saying to me. Fast-forward to now, I had an appointment. I walk up and the woman is immediately rolling her eyes and clearly annoyed. I'm an anxious person, so this made me start shaking and sweating and I was extremely uncomfortable. She was bossy, agitated, very short with me, and treating me like I was doing something wrong. I'm the kind of person who smiles at everyone, I'm kind, I go out of my way to make that known. She was so angry and irrationally taking it out on me that I was having trouble even functioning having my photo taken, doing the eye test, paying, all of it. Mind you, I had no complaints when I walked up, I was completely nice and smiling at her. I'm just honestly blown away by how horrible of an experience that was. Even somehow completely unprovoked, I haven't had that horrible of an experience with someone in a very long time. Can't wait to see how upset I look in this photo too, because apparently the people in this place absolutely hate their jobs and have no desire to be professional. Please do better. If you're so miserable that you live for making other people uncomfortable and leaving them worse than you found them, maybe don't work in such a human interaction- involved job. Just a suggestion. read more

We usually go to the Tukwila location because they are kind, fast and efficient, but unfortunately they are not open on Saturdays so we visited the Kent location. What an awful experience. To start off, the older lady with the glasses at the check in area was so condescending to us even though we were so polite to her. So, not a great start. Then we were unfortunately given to Wilson, who obviously hates his job (as others have noted about him in previous reviews) and has no real knowledge of how things work. We were given COURT ISSUED paperwork by our lawyer to bring to the DMV to prevent a license suspension and Wilson seemed confused and had no clue what to do with it. He claims to have asked his supervisor and came back and was like "yah, we can't help you. You'll have to call the Dept. of Licensing customer service to handle that". Why would we have to call the DOL to help us when we are AT an actual DOL office in person? I knew he was wrong and that he and his "supervisor" just didn't have the training or knowledge in how to handle the situation. They should have looked into it further and did their job. We called our lawyer as soon as we left and told him what happened and he was highly annoyed and said the DOL was now in non compliance with the court for not issuing an automatic stay on the suspension. So we will be dealing with that as well. Not only was Wilson unknowledgable, but he was also extremely unprofessional and rude. I tried to explain to him that it's the actual law that they issue an automatic stay of license suspension after being shown the court document I brought to them and he stated "well, I'm not a lawyer, I don't know the laws". Ignorance is not an excuse to not follow state laws or court orders. If you hate your job that much, get a new one-and DOL, please train your employees on the laws of our state regarding suspensions and court ordered automatic stays. They are clueless and it could cost you a contempt charge. To anyone reading, skip this office and head to Tukwila. Have never had an issue with that location. read more

What is in the world is going on here? Made an appointment online several months ago for a permit (for our teen), no problems, did this in the past for another kid, easy! Current situation-went to make an appointment for his license, won't let me do it online due to vision being expired, all departments within a 50 mile radius is booked out for 60 effing days! I was told to refresh the site, fyi-it is not very Apple friendly, used to be as this isn't my first time making appointments with the DOL, so refresh like you're snagging concert tickets to a small exclusive venue. My favorite part is when you call it says all agents are busy with other callers, please call again, then proceeds to hang up. I had to call at least 7 times to get a call back option, that should be standard. Again WHAT IS GOING ON? read more

This office intentionally fails drivers who do not speak English! One lady intentionally failed a friend who passed the exam with everything perfect except for back in corner (which they intentionally set him up in the wrong place to do it). 4 marks off the exam... but everything else was good. 2 weeks later he retook the exam and did everything he's supposed to exactly. And they failed him anyways. His turns were great, stopping at stop sign before the white line.. turning correctly where there's a bus lane. NOTHING was wrong. They failed him anyways. read more

Trying to make appointment for DE0L and phone numbers 360.. number says can't help, 253.. number is not in service. How do you expect anyone to get an appointment???? I NEED an appointment any suggestions anyone? I would appreciate an answer ASAP. On line not helpful gives date ansd can't select time and need different date can't do that either it does not respond. Thank you read more

5 stars for a DOL? Fast and friendly. First time I've ever been to a DOL and they had 12 windows and they were all open. Came in and there was about 25 people in front of me and I was in and out in 20 minutes. read more

What an amazingly straightforward experience. I just needed a standard driver's license as I'd moved from CA to WA. Showed up with my valid CA license and $81 in cash with an appt at 8:30am. I had my temporary license in hand by 8:40am, including my vision test and having my photo taken. Office staff was kind, and DMV phone customer services was helpful when I had called the DMV about any requirements for getting an ID as well! read more

Anything that basically has to do with your driver's license or WA State ID, this is the place to go. Not to be confused with DMV, which is called the Department of Licensing jn Kent is where you go for any vehicle-related paperwork. I advise visiting the website and keeping an eye on the wait times. Earlier today, the wait time was close to an hour. Around 3pm, I check the site and lo and behold, the wait time is less than 5 minutes. I drove as fast as I legally could to the office! As soon as I walked in, there's a desk near the entrance and an employee gives me a number. I was called in less than 5 minutes. Woo hoo! I can now get my 3-wheel endorsement on my license. The lady behind the counter was really sweet and helpful when I told her I'd like to also keep my 2-wheel endorsement. Each counter has the ability to take your photo on the spot, which makes it easier. I was in and out of there in no time at all. The place is clean and organized with numerous seating. I bet it gets filled during busy times. I dinged them 1 star because there isn't much parking. I had gotten lucky and found a spot in front of the door but there were quite a few cars going in and out and it's not a very big lot. read more

Kent Drivers License Office - Waited only 5 minutes -- woo hoo! - Departments of Motor Vehicles Near Me - Kent, Washington

The kindness !!!!! THANK YOU! The woman Keri at at the front was incredible kind and welcoming as well as helpful and ready to assist! and my friend at the counter TEVIN!!! YOU ARE INCREDIBLE! Helpful, funny, understanding, amazing (: THANK YOUUUUUUUU ! THE BEST! read more

Very helpful! I called to try to figure out what I needed to do title wise since I bought a new car, and the customer service was quick with response, easy to talk to, and I got sung a good morning song ! All in all I got the information I needed and a lot of pointers on what to do if I don't get some information/items needed from the seller. read more

Came in here to get my name change and was expecting a long wait. I walked in and was instantly greeted at the front and asked what I was wanting to do. He made sure I had all my documents and gave me a number. About 5 minutes later I was called to the desk number where Peter helped me. He was super helpful and entertaining as I went through the process. He advised me of certain things bc I also wanted to get an enhanced DL. He gave me some options of what I could do and let me decide what I wanted. Overall, it was a positive visit, which you don't always expect when you go into licensing offices. read more

Arrived on a cold rainy morning for my husband's 8:30am appointment he made online. I didn't have an appointment but needed to renew my license as well. To our dismay there was a line of 20 persons waiting outside for the door to open. Promptly at 8:30am a lady came out and asked who had appointments, luckily for us only a few had so we were one of the first to get to the counter. Friendly and efficient service all round and we successfully walked out 15mins later. Strongly recommend making appointments online and being aware of all documents needed for your transaction it makes life easier for all involved. read more

Excellent service! Got in at 8:30 AM and left at 9:00 AM, license renewed. Wasn't crowded at all, maybe about 15-20 people. Theresa M provided us with great customer service. Being retired, we had several questions with regards to costs related to the enhanced D/L. We were in a dilemma as to whether or not we could afford to continue with the expenses related to the Extended D/L. She was extremely courteous & took the time to explain everything. Thanks Theresa for the great treatment. read more

I've had an issue with an alleged car accident for the last two years. It caused me to have a suspended license for the last year- even though I was not in either car or even in the state at the time of the accident. I had dealt with insurance, collections, multiple DOLs, a lawyer, you name it and nothing was able to get this issue resolved. Today, I went in to the Kent DOL and was called to desk 4 with Landa. She was an absolute joy to talk to. She immediately understood the issue and was able to get through our case quickly and effectively. Without any hang ups we were in and out in ten minutes- full license restored. Not only was my issue resolved but I felt completely validated and supported for this never ending nightmare. It was the BEST customer service experience I've had in my entire life. THANK YOU LANDA!! read more

Came in Saturday morning to renew my driver's license. Process was quick and easy. Everybody was super kind.

The workers were incredibly kind and helpful. Since I made an appointment online I was in and out within 15 minutes. I will definitely come back to this location in the future! read more

Everyone in this office was so nice and sweet (hi Sophia from the front desk)! I had to do a name change and I was in and out in 7 minutes. Will go out of my way to go to this location in the future! read more

OMG in a happy way! The best experiences I have had at a WA DOL! Quick easy & super helpful staff that truly are there to help you! They keep to their appointment times & help to make sure you are comfortable, plus they help you find the proper documents you need the easiest way! No more jumping through hoops! Thank you!! read more

Got ripped off when I had to switch from Callie drivers license They had me pay 200 bucks. For what? read more

If you like to be ignored very long weights and rude people that laugh if your upset, then this is the place for you. I have never witnessed more lazy employees any where. read more

Recently moved to Washington, so I needed a new ID. The website has great information to prepare you for your visit and ensure you have the documentation required. I really liked how the space is set up to keep everyone safe through COVID. I was able to be seen a few minutes early and was out in a jiffy! I don't think my total trip was more than 10 minutes. It was a great experience, and the staff was really nice! read more

Their Apple Map description is wrong. Shows this as department of licensing, which is registration vehicle plates etc. this is a DMV

Went here to renew my id n the employee at the door wouldn't let me in the door even tho I had my mask on covering my nose n mouth. She discriminated against me. It took me an hr to find this dam place n when I got there I didn't deserve to b treated like this. I had also gotten there in plenty of time. She just didn't want to get off her ass to do her job. It extremely disgusting citizens are being treated like shit when all they want to do is renew their ids. Guess I'm going to find another place to renew my id since this place is no longer safe for me. read more

WONDERFUL EXPERIENCE. came in the early morning hoping to beat the rush but there ended up being a lot of people. HOWEVER they were so so fast and we were there for not even 5 minutes. thank you Kari you were amazing. read more

Renewal of my drivers license today was a painless accomplishment. Everyone here made me feel important and a great job was done by all. Therefore, I authorize a pay raise for all. or or . read more

First time here ever for a scheduled EDL appt. Okay was greeted with cheerful hello by Tevin in his bright Hawaiian shirt and colorful nails. He checked me in promptly and provided me a ticket. I waited no less than 2 minutes when I was called to Counter 2 by Gloria. She was great! Friendly and polite. These two definitely help dispel the myth of grumpy DoL workers. Way to go! Was in and out in under 15. read more

Went there today to change my out of state license to in state and had a great time. Going to the DOL is never really fun and I've never had a great experience with the long wait time and rude people but today was way different! Even though their computers were down for a little bit they made sure to keep us updated on how it was going, what they were doing, and what we could do. On top of that the person helping was very personable and really made it an amazing experience. read more

I made an appointment for this past Friday at 1. I got there more than 10 minutes early. By 1:08, I'm still waiting for #333 to be called when I hear them call 334!!! What?!? So I just got up and joined the line, waited another 10 minutes - long story short it was a TOTAL waste of time...and my number was never called!! read more

WOW... shocked at what a pleasant experience I had this morning!! Sohpie was such an upbeat, friendly, wonderful soul who helped me get a WA license. Everyone seemed genuinely happy (which is rare in a government office) and was ready to serve the customers. This was by far the best experience I've ever had at a DMV in my life! A+ service! read more

Needed to change address on WDL after a move (btw, who does this within 10 days...? That statute needs changing) Figured it would take 1 hour of my allotted 30 min lunch. Their concierge customer service was a pleasant surprise - routed me to the right line for a quick pic, update info, pay and roll - in less than 10 mins. Also observed escorting elderly hard of hearing and providing assistance. What used to take all day is a thing of the past. Note: this was a Tuesday about 11:00 AM so other more popular times may be subject to other results. I was well pleased and complimented them on getting the quick trip down to a science. "Tell others, so we stay busy..." the clerks were all nice, had senses of humor and were efficient. No Zootopia sloth stereotypes here. Well done Kent DOL - and I NEVER give 5 stars unless truly warranted. read more

Fast efficient and friendly. I'll definitely return. I'm impressed because usually it takes hours. This took like 15 minutes to renew my drivers license. read more