Arrived at 7:24 AM. At 9:00 AM, doors opened. Individuals with appointments were slowly allowed inside, while those without appointments--including disabled individuals--were required to wait outside. I was finally allowed in at 9:11 AM, checked in at the kiosk, and waited. At approximately 9:32 AM, my number (S196) was called. I explained that I had received a fully favorable decision for both SSI and SSDI and that my concern was specifically regarding my SSDI payment, which had not yet been received despite prior processing steps already being completed. The agent immediately defaulted to a scripted response, repeatedly stating that everything was "being processed," without listening to or acknowledging the specifics of my situation. I clarified multiple times that I had already completed my interview in February and had received SSI, but not SSDI. Instead of addressing the discrepancy, the agent continued to repeat the same generic response. I then requested to speak with a supervisor. I was told I could not, because she had already "answered my question." When I calmly asked again, she closed the window on me without providing her name or any assistance. Security then began pressuring me to leave. I stepped outside, contacted my attorney, and returned to formally request a supervisor. I was made to wait outside again--standing, in the cold--until approximately 10:52 AM before being allowed back in. After additional waiting, I was finally able to speak with a supervisor and file a formal grievance. I left the office at 11:19 AM. This experience reflects a serious lack of professionalism, accountability, and basic respect--especially toward individuals with disabilities who rely on these services. Requiring people to wait outside for extended periods, combined with dismissive and obstructive staff behavior, is unacceptable. read more

There was a Latino man--dark-complexioned with a thin mustache--who refused to help us simply because the person accompanying me (who needed the service) didn't speak English. He muttered to his coworker, "Anyone who comes here is obligated to know English." Since I speak English, I understood him and asked, "Why do you say that? We requested an appointment with a Spanish-speaking representative, and there are plenty of signs in Spanish here." In the end, he sent us back to the waiting room and told us to wait while he attended to someone else; more customers kept coming in, but we weren't called. We ended up missing the appointment... and felt discriminated against by someone of our own Latino background. We returned nearly 16 days later, and this time we were assisted by a white American man who didn't speak Spanish but was incredibly kind and respectful; he helped us wonderfully with everything, and the process took no more than 10 minutes read more

Has anyone had to drop off paper work and there driver's license to get a SSC faster? The man helping me says it will talk 2 or 3 Days it has been a week and nothing back yet. This was my scend time there waiting but still if i knew it would take this long I would of made an appointment But i was there and made it in He says I had to make one or do the drop off thing. WTF!! ANd I called one time and was on hold for 2 damn hours. read more

Always helpful staff- sometimes they sound like they're being bothered... but none the less they are helpful (even though I was out of their jurisdiction) ... Bellevue is a waste of space--- Burien picks up their work. read more

I called the National Social Security office for questions not answered online at 2 pm. The recording announced it was an over 2 hour wait. I was not given the option of leaving a call back number. At a few minutes past 4 I was hung up on - and they had the audacity to give me a customer service survey! Ive called SS over the years several times and have always been highly impressed at their efficiency and professionalism. THANK YOU DOGE!!! read more

We showed up 30 minutes after opening on a random Tuesday morning and the waiting room was full, and the line was out the door. We got to wait 45 minutes outside in the 1*C weather, in the shade before being allowed inside to get a number. The security guard had a good attitude and tried hard to be friendly and be funny, but boy, he had some retrograde views on the criminal justice system that he was happy to share with everyone. Never argue with a dude with a gun though. After another long wait inside we were helped. The SSI staff seemed polite enough and we got out of there relatively quickly from the time we got called to the window. There is very clearly a great need for more SSI offices to serve the public. It is a shame our public sector is so dramatically underfunded. read more

I'm giving an extra star thanks to the triple canopy security guys. The lines are long and the phone number told me they are NOT taking appointments, but I had preprinted my form and there is a drop box. It made my 2 hour plus wait a 10 minute deal. I am pleased with that kind of service and know things will work out once COVID ends. MASKS ARE REQUIRED read more

Going to the social security admin office is never fun, it's like saying going to the DMV to get a new license is a roller coaster ride. It's absolutely dry, boring, miserable, but this one is the best location compared to the one down town on 2nd ave. I work as a community outreach social worker so, taking homeless folks to the social security office is something I do more than most. Get prepared to sit down and do nothing until your number is called. Get there early or bring a book or something to keep you busy. This locations safe, two security officers at all times- they must be so bored being here daily... anyway, if need to get your social security card come here to get it replaced read more

Social Security - Social security admin - Public Services & Government Near Me - Burien, Washington

A department specifically designed to help disabled individuals navigate independent lives is run by people who should be clients. They talk to you like trash, hang up on you after you sit on hold for 2 hours and never answer a single question. Ssa offices area waste of time and a complete joke. Fyi....disabled doesn't mean stupid! Any disabled individual could do a more efficient job than these people getting paid to treat us like shit and waste our time. read more

I went at 8:40am on a Friday and was out in 10 minutes. Friendly guards, friendly enough staff. APPOINTMENTS Didn't realize you could make them. Definitely do that. EMPLOYEES They keep it efficient and fast, so guards can be direct, but are still friendly (said hi and asked everyone how they were). Try being nice to them, they deal with people at their worst. WAIT TIME It's Social Security office...being upset about waiting is like being upset that your hot chocolate came hot. Bring a book. PARKING Limited number of spots. Probably about 20. They fill up quickly enough. I had horrid expectations after reading reviews, then a complete opposite experience. I don't know what people expect from a SS Office - it's not a spa. Change your expectations and adapt to make it pleasant (ie bring a book, crafts, go early, be friendly to the employees, etc). read more

Seems one of the entrances are closed due to covid or maybe it was always like that. Either way the entrance they would like to use is the south entrance. Very quick and efficient less than 20 minutes in and out with an appointment read more

Besides the rude and disrespectful security personnel, the employees were great! The robo-cops were practically yelling at a lady that didn't speak English because she didn't understand what to do after she got a number. They were rude and belittling and then snickered between each other. These old creeps need to learn some compassion and patience!!!!!!!! The employees behind the counter are helpful and kind!! Way better than the Kent location!! We were in and out in less than 30 minutes at 10am on a Tuesday morning!!! read more

Store phone line told me they opened at 8am. This was a lie, they open at 9am. You NEED an appointment or you won't be admitted, but don't be surprised if nobody shows up at 9AM anyways. I called them after 9AM when they were supposed to be open and the number transferred to the manager who hung up on me twice before finally taking my call. Still have no answers for my problem. read more

Get there from 9 a.m. to 11 a.m. on Wednesday. (08/2019) The place was almost empty compared to the other days with whole-day schedules, when I found it mobbed with long waits. Wednesday early, I did not sit down and wait before I was called. Both times I went, they listened to me carefully and took great care of me. I hope I always meet bureaucrats as friendly and intent on helping me read more

I came to the office to get a renewal SSI card. The security guard told me 4 different ways to receive by card . So , I returned at 2:47 and they were closed. The website says it is open until 4:00 , the drop-box is open until 3:00 but that was closed also no way to drop my paper work off. This isn't the first time they have been misleading. It is very important for citizens to possess a SSI card , but it's difficult obtaining the card. They made it more difficult, even after this pandemic have slowed down. This closing early and having no access to the drop box is inconvenient. Thank you Yelp! read more

As of today, called at 9:03AM to try to help someone handle an issue with their check and was on hold for an hour and a half before giving up. Last time I was here, the security guy (who only came out after a good deal of pestering) said they get 250 calls a day... people waiting outside getting no answers, can't even use the drop box because it's behind the door! Guess you gotta mail it. Honestly, it's concerning how dysfunctional this place is, is the Social Security Department about to collapse or something? Giving 2 stars because we actually managed to get through after calling at exactly 9AM the next day and they helped us with our problem promptly even given the circumstances. It's unfortunate, it's not the workers fault. read more

Get to the office well before it opens or be prepared to stand in a long line. Also best to bring only what is needed for business, purses,bags will be searched. Security is very efficient and cooperation to instructions are appreciated not only by security but also by those in line behind you. My experience was great, although a man in line decided to drink a can or two of beer while waiting in line outside. He was very obnoxious, but security handled him professionally. Thanks to security. read more

If you have any choice where to do your not-so-pleasant government interactions, I HIGHLY recommend this office to do it. I have come across some of the most relational, compassionate, responsive civil servants here. Yes, they work within an imperfect system, but these folks care. Just treat them like human beings--don't be demanding or entitled, try to partner with them and they get things done for you. This office has been my beacon of hope in an otherwise bleak landscape. read more

Ok, yeah. If you're planning a trip to the Social Security office, you should plan on waiting a while. I feel like that's just part of life. I will say that the wonderful person who helped me and my wife change our names after we got married was perhaps the best, friendliest, most professional customer-facing human I've ever had the pleasure of dealing with. He made it worth the wait. I just wish I could remember his name! Tl:dr: I actually had a good time at the social security office in Burien so I decided to yelp about it. read more

My favorite part of visiting the Social Security administration was when everybody who works there decided to take lunch all at the same time. Waiting in a line that nobody is serving is a jolly good way to spend a Friday afternoon. I now understand Republicans objection to government run healthcare. Yi yi yi read more

I sent Social Security my original divorce documents stating that I would get spousal support ending in May of this year. They did not send it back to me and when the spousal support ended in May I was supposed to get my full Social Security award and I didn't it. I called the number they gave me on their paperwork was on hold for an hour and told it was the wrong number and they hung up on me, I was passed around three times and hung up on three times so I went to the office. I was very polite and told them I didn't have the original divorce paperwork because I sent it to them as requested two years ago but I gave them a copy showing that my support ended in May. The man working there went on a rant because two pages of my divorce documents were missing, those two pages, had nothing to do with my spousal support, when I pointed this out he went on a rant about how Social Security is not an entitlement. I said I realize that but I gave you my original paperwork and this is all I have. I'm not hiding anything, and he said "I think you are!" He was not Kidding. I said "you think I'm hiding something? " he said "yes, I think you're hiding something!" Does he have some sort of a built-in defective esp? unbelievable. I went home in tears. I have felt violated by ssi on more than one occasion. It's horrible because their government workers and they know they can't be fired. It was abusive. Also, you are made to wait outside. There were chairs inside but nobody was sitting in them. Then you were allowed to come inside where you still had to stand. finally they allowed you to sit for a couple minutes after standing for over an hour before they have you go to a window. So if you have back problems and standing is a problem you may want to bring something to sit on outside and dress warm and have an umbrella in case it's raining. read more

If I could give less then 1 star I would. I checked in at 1145..it's 215pm and there's STILL 3 people ahead of me. Constant shutting down of clerks windows, for perhaps lunches and breaks..also confusing to the public is the number system; there's no logical way to follow and guesstimate your wait time. The security guards are horrible. Snarky, condensing, and only helpful to tell you that if there are no BLUE chairs you have to wait in the foyer. There are several people here that do not speak English and these guards do not inspire friendliness and willingness to help someone that may not fully understand English. This has to be the WORST government office in the area. I can not speak to the helpfulness/friendliness of the clerks because I STILL have not been seen. read more

If you don't mind sitting for over 3 hours for an appointment that takes 10 minutes then you'll love this place! The woman who helped me was friendly enough but the wait kills your spirit. I hear the Bellevue location is faster but can't confirm that as I was here for 3 hours... read more

We spent an hour in this office trying to get assistance in changing the mailing address for our bed-ridden sister. The person we talked with seemed completely clueless. She finally took a form -- apparently chosen at random -- wrote "change of address" at the top and gave it to us. She stated that we needed to get our sister to sign the form. We did all this and mailed the form into the office. About two weeks later, we got a form letter back that stated in part, " we have received a change of address from the postal service that doesn't include enough data to identify you...." The form was obviously NOT from the postal service and contained all of the data necessary. From our sample of two people in the office, they are completely clueless. read more

Mrs Vu was very disrespectful, unhelpful and rude. I asked to speak to a manager who never showed up. This place sucks.

What would you expect? It is what it is and it isn't some place anyone looks forward to visiting and seldom has to visit. It sucks! The lobby is often full of people and the space is so small that you will find yourself having to sit shoulder to shoulder with those on either side of where you sit. Don't bother arriving on time for your appointment as the wait time is often more longer than you'd expect. Like I said--it is what it is. Don't expect to be seated while you wait--you might find yourself standing in the entryway if you can even get inside. Don't carry your purse or any of backpack with you when you visit and if you do, plan on having the security guard rummage through whatever it is you bring with you. Even had my small zippered leather notebook searched and then searched again. Speaking of security guard--what a jerk! Seriously, what a freaking jerk their security guy is...having to sit and listen to the often abrupt way in which this guy speaks to people is hard to ignore. Don't expect to be treated courteously by this guy--won't happen, not ever. Seems to hate his job and it shows in his demeanor and the way in which he conducts himself in his job...seriously, he's a jerk. Get over it and take a seat...sit and wait along with everyone else...ugggh. read more

The person who helped us was very rude. I was going to translate for my sister in law, who doesn't speak English. But she didn't wanted to speak to me in English just because I didn't understand one of the questions, so she just got someone on the phone to translate instead of repeat the question slowly. We were discriminated by this person. And this person shouldn't be working representing an office like this. And she doesn't even speak English very well to be judging my English pronunciation or understanding. She was very rude asking questions like why I went there instead to go to another office near where I live. She treated us like crap. She was all the time standing instead of seating. She was screaming to my sister in law , telling her not to talk to me, not to look at me or her husband who was next to her. She was very despective. Again this person can't be working there anymore. I really ask to managers in this office to take care of this situation as soon as possible and look at people working there how they treat these persons coming to the SSOffice for help and have to deal with mistreatment of this people who are supposed to be helpful at least. This is discrimination. This is a government office where people should get respect. read more

Bad service, people are cutting in line the officer excused is I can't do nothing about it that is not an excuse. Why is he stopping people at the door telling people to get a number then other people are cutting in line. I don't know why the office get paid to do nothing. The Asian lady here is discriminated against Asian people. read more