bad experience ever and rude customer service charged me…read moreextra money，I won't never go to this place again

Rental (10:24 am) and return date (7:37 am) are correct , which is 69 hours 13 minutes (less than 3…read moredays) but they charged 4 days instead of 3 . -we did not use hand truck and moving blanket but they still charge $40 for using those. Manager excuse the tape that was on the hand truck was removed. But there was never a walk through before handing the truck. the keys there you go. -We did a thoughtful cleaning to the truck with our garden hose and wide clean, and they still charge me $25 for cleaning service because they said the van was dirty . The manager excuse was there was some foot prints. we washed it before returning. -The manager agreed the charges as mentioned above are false and promised to correct it and reverse the wrong charge , and tell me to go home wait but nothing happened . Later i came out to the store the manager Jessica/Jessie said she was busy so forgot to correct it as promised so she told me to go home and wait once again, and nothing happened. We have used this place three times. This is the closest to our location. All three times we had problems with place and all three time the manager adjusts the price for the staff. but the last time the adjustment was none. even when she promised she will. We took our business to Enterprise's truck location on 4th Ave. They were so much better in pricing. We saved money and had zero issues. after we return our rental the charge on cc matched was we expected to pay. zero surprised charges. I dont recommend this uhaul always had negative experiences.

I have used super friends twice now and I have only good things to say…read more The scheduling was easy and the 3 man crew arrived precisely on time! We did a walk through, we all got to work and got things packed up faster than I had anticipated. I have a giant glass reptile enclosure that I was very nervous about moving, but they understood the assignment and my reptile and her glass mansion arrived intact! They were so courteous, worked with precision and took care of my belongings. At the end they made sure I was happy and if there was anything else I wanted done before they left. Thank you so much you guys, you made my day and it was a pleasure working with you!

Ya'll be careful. The 2 guys were great but I was severely overcharged for 1 hour of work. Quoted…read more150 but charged 450+ dollars. Make sure you get your quote in writing or email/text.

This experience was good. Anthony did a great job assisting me despite the error that was made with…read morethere representative. I originally requested a 26 inch truck and the rep over the phone I guess scheduled back to back so when I arrived the previous person hadn't returned yet. I was willing to accept a 20 inch instead and was told to wait while he cleaned it out. When I returned a couple minutes later there were alot of people waiting and one customer was holding up the line but he had alot of patience and assisted her and was jumbling doing multiple things but with ease. All of the cons were things out of his control so I'm extremely pleased with his customer service. He ended up calling the other renter to see when he would be returning but na the guy ended up returning eventually so I was excited. Cons: the truck ran very poorly and sounded like it was going to break down. It was put putting up the hill, the fender was coming off and inside had like a poop smear on the wall. Also the brakes weren't great. And absolutely no gas Only reason I gave 4 stars is because of his nice service but the truck experience no

Uhaul had assigned this location for my Auto Transport pickup even though my truck rental was…read moreoriginated in Ballard. When I called this location, the ASS Mgr Ryan stated he understood the inconvenience of this and stated he would be willing to meet me at anytime, morning or evening, before/after hours. Ryan had agreed to meet us at 545 on 4/28. He no-showed. Cool man!!! When I called during regular hours the gal was very helpful but explained that "it was typical" of his behavior. Thankfully the ballard location had an auto transport and was able to get it transferred over to me. Why is this POS even working there still... Poor form!!!

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

Used them three times in last six years. Other friends and family also used this business. Always…read morehelpful and kind. Love them and using them again with a smile on my face. Great prices too. Check them out.

I've typically rented from U-Haul in the past, but this was my first time trying Budget -- and…read moreunfortunately, the experience at their Issaquah location was deeply unsettling. I returned my truck to the Issaquah location with the fuel gauge above the full mark, but instead of a routine return, the woman working there came outside, looked at the gauge, and immediately started yelling at me -- escalating the interaction with so much rage it caught me completely off guard. "That is not full!" she screamed, flailing her arms in frustration. Then she shouted, "I don't have time for this sh*t!" and stormed back inside. I was stunned. All of this over something so minor -- a barely perceptible difference in the fuel needle. Her response was completely volatile and disproportionate, and I was honestly shocked by how quickly she escalated. I didn't walk away to avoid responsibility -- I left because I didn't feel safe engaging with someone that aggressive. Even if there was a misunderstanding about the fuel, no one deserves to be spoken to like that. If that's how she treats a paying customer, I can only imagine how she handles conflict in her personal life. Afterward, I was charged a Top Off Fuel fee, a $35 REFU fee, and a $20 drop-off fee, despite returning the truck to the same location. It felt like retaliation for not giving in to her tantrum. To Budget's credit, their corporate customer service team was professional and empathetic. They reviewed my concerns and issued a partial refund, which I appreciated. But the in-person experience at this location was disturbing and unacceptable. And judging by other reviews, I'm far from the only person who's had this kind of encounter at this location. It's clear this behavior is part of a pattern -- not just a bad day. Avoid this location. No one should be subjected to this kind of treatment -- especially over something so small.

Great experience. I was helped by a great group of ladies. Fully recommend . Great customer…read moreservice

We rented a small cargo van for a local move. We were able to book online and then rebook online…read morewhen we had to shift plans by a day (paying a bit more as a consequence). Rachel answered the phone when I called to confirm that my husband and sister could rent in my stead when it turned out I couldn't go myself, and she was friendly, professional, and able to accommodate our needs. I wish the rental was a little less expensive but that's my only gripe.

Needed a quick utility vehicle to pick up a couch that we had ordered. Originally going to go with…read moreUhaul but they charged by mile while Enterprise charged a flat fee for a day rental and 300 miles. Made a reservation on line the night before and picked up the utility van the next morning! Service was fast and efficient and the clerk was so kind, wasn't able to catch her name!

This location wouldn't honor the college student discount listed on the Penske webpage. Said they…read moredidn't know what I was talking about and only gave military and AAA discounts. Straight from their website: Penske offers college students 10% off on all truck rentals plus an additional 10% discount if you book your one-way rental online.* *Penske customers always save 10% when reserving a one-way truck rental online. Present your college ID at pickup to save an additional 10%. Or, if you are a AAA member, use your AAA card when booking your reservation to save 12%. Combined discounts cannot exceed 20%

Excellent customer service came in with a air brake canister issue they immediately got my rig in…read morethe shop. Took off the old parts while another tech ran to get parts. They have a excellent staff and great washbay at facilities as well.

I come here every day it is a truly great place if you need a big truck or your big truck repairedread more

From the owner: Commercial Truck rental, Full service leasing and Fleet repair and Maintenance.read more