Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

They are amazing. Easy to work with! They have helped a lot with my business and their trucks…read more Recommend them to everyone always.

Service was quick and easy! The front desk person was very nice. I would definitely rent a u-haul…read morefrom this facility again.

Horrible service. The person on the phone was very rude. I was trying to get information about the…read moretruck towing gear and the lady said "I don't have the truck in front of me. I don't know". It certainly needs to improve customer service.

Well. I know this is long over due, but better late than never. At first I was skeptical from…read morehearing about all of the horror stories people have experienced when renting from Budget. Not this location in particular, but in general. When I first went and reserved a truck online, the price was a bit much. Then when my husband asked me to see if I could pick up the truck a day earlier, the price had dropped drastically. I was so shocked at how cheap it went down. So that was definitely a plus! We picked the truck up and the young man working in the front had wonderful customer service. He was very knowledgeable and super quick. The truck was nice and clean, and most importantly, got us all the way back to San Diego, Ca. in one piece. I was afraid it would break down on us because I'd seen past reviews, but it ran great. I'd definitely rent from budget again.

I've typically rented from U-Haul in the past, but this was my first time trying Budget -- and…read moreunfortunately, the experience at their Issaquah location was deeply unsettling. I returned my truck to the Issaquah location with the fuel gauge above the full mark, but instead of a routine return, the woman working there came outside, looked at the gauge, and immediately started yelling at me -- escalating the interaction with so much rage it caught me completely off guard. "That is not full!" she screamed, flailing her arms in frustration. Then she shouted, "I don't have time for this sh*t!" and stormed back inside. I was stunned. All of this over something so minor -- a barely perceptible difference in the fuel needle. Her response was completely volatile and disproportionate, and I was honestly shocked by how quickly she escalated. I didn't walk away to avoid responsibility -- I left because I didn't feel safe engaging with someone that aggressive. Even if there was a misunderstanding about the fuel, no one deserves to be spoken to like that. If that's how she treats a paying customer, I can only imagine how she handles conflict in her personal life. Afterward, I was charged a Top Off Fuel fee, a $35 REFU fee, and a $20 drop-off fee, despite returning the truck to the same location. It felt like retaliation for not giving in to her tantrum. To Budget's credit, their corporate customer service team was professional and empathetic. They reviewed my concerns and issued a partial refund, which I appreciated. But the in-person experience at this location was disturbing and unacceptable. And judging by other reviews, I'm far from the only person who's had this kind of encounter at this location. It's clear this behavior is part of a pattern -- not just a bad day. Avoid this location. No one should be subjected to this kind of treatment -- especially over something so small.

So my experience is only renting trucks, not storage. I got a truck rental online the night before…read morebecause from past experience I know budget per mile rates are way cheaper than uhaul. They called that morning to confirm when I'd come get the truck, informed me of their hours (my pick up time was close to closing), and told me when to avoid to not have to wait long. I went to get the truck and had no paperwork hassles, they didn't even push the optional insurance because my car insurance (State Farm) covers it. I was quickly on my way with my truck. So far I was very happy with their service. The truck itself was in good condition for the mileage and worked fine. So I return it, check my credit card a few days later and my bill was high and no receipt ever sent. I called them and they over billed my mileage (good thing I had an odometer pic). They claimed the form was hard to read (it was) and I saw a refund a few days later. Still I'm suspicious given the number of reviews claiming they were over billed. And still I'd probably use them again because they're all bad! Just remember to take photos of the fuel receipt, odometer, and vehicle condition to protect yourself - I do this every time I rent a car or truck.

I'm not sure how excited anyone can get about a moving truck.... but we had solid service and no…read moreissues with our trucks (we rented here 3 separate times). We recently did a move from the east aide of Cascades to the West. This is hands down the best place we found going east of Seattle, unless you want/need to drive all the way to Yakima or Spokane.

We rented a small cargo van for a local move. We were able to book online and then rebook online…read morewhen we had to shift plans by a day (paying a bit more as a consequence). Rachel answered the phone when I called to confirm that my husband and sister could rent in my stead when it turned out I couldn't go myself, and she was friendly, professional, and able to accommodate our needs. I wish the rental was a little less expensive but that's my only gripe.

Needed a quick utility vehicle to pick up a couch that we had ordered. Originally going to go with…read moreUhaul but they charged by mile while Enterprise charged a flat fee for a day rental and 300 miles. Made a reservation on line the night before and picked up the utility van the next morning! Service was fast and efficient and the clerk was so kind, wasn't able to catch her name!

After Uhaul changed my truck from Lynnwood to White Center 36 hours before my reservation, I turned…read moreto Yelp to find another truck rental, and I'm glad I did. J&R is a locally owned business that costs about half as much as Uhaul trucks. Halfway through my move, I realized a second day would make my life MUCH easier, I called up and asked if I could extend my reservation a day, they were very helpful and flexible. When I dropped it off, returning was quick and easy. Any time I need a truck, I'm going here...you should too.

Today's temp is above 90, and the van just blows hot air. Too late to return the vehicle. There's…read morean expectation that everything works when provided. Very unhappy.

There's not a better storage property in Enumclaw. Meticulously clean, monitoring 24/7. Crystal,…read morethe property manager, is exceptional along with Dee. Will always be my go to.

The storage unit itself is fine! It's the company and the staff that is the problem. They are…read morepoorly trained and like to argue. I experienced problem after problem, spoke to three different people, and no one really listened to me at all. When I wrote to the Office Manager, a staff member called to ARGUE WITH ME. Their customer service isn't. She called to talk but didn't let me speak until I yelled to let me speak. And all she was doing was trying to give me the blame and disregard all that I had said multiple times. That's not customer service, that's CYA. And a bit of gaslighting. I was being told I didn't know what I knew, didn't experience what I experienced. At the end of the day, it's no skin off my nose. When I'm done with the unit, I'll leave. They will remain a poorly run company, will a poorly trained staff, and non-customer service.

Great experience with Super Friends Moving. Job was a bit bigger than we all thought but the team…read morestayed focused and effective. Nothing was dinged or damaged. Highly Recommended!

Ya'll be careful. The 2 guys were great but I was severely overcharged for 1 hour of work. Quoted…read more150 but charged 450+ dollars. Make sure you get your quote in writing or email/text.

I used this storage facility for a few months and had zero complaints. They are not the cheapest…read morestorage in town, but you are definitely paying for a better facility and great customer service. The storage is clean, indoors, temperature controlled, and very secured. Stacy helped me both when I was starting and finishing. He was very professional and canceling the contract was no problem.

We started using them when we moved to the area in 2018. The building has always been incredibly…read morewell looked after and clean. We never had to worry about our things in storage. That would've gotten a four star review - they were great and better than anything else we've used. But they got five stars because of how they went way beyond over the last few months. We decided to move and needed to store our things before it got loaded. Ariel did everything to make this the easiest and most efficient move possible. Getting the units, dropping the units we didn't need, help getting a truck, loading and offloading by the movers etc - every single time the team made it as smooth as you can imagine. And ALWAYS with a smile. Not just brilliant professionals but great humans too.