I checked in to my space today. Dawn helped me and the process went great…read more The location is very convenient for downtown Redmond and the space is clean and nice.

They set the trap in contract to drastically increase the rent. Evil business. Avoid if you can.read more

A month ago, I was looking for a 10x15 storage unit and visited Public Storage. Unfortunately, I…read morewas told that all 10x15 units were occupied, and to my disappointment, no alternative options or suggestions were offered. Then I went to StorQuest in Redmond and spoke with Mark. Not only did he provide detailed information about the pricing and availability of their 10x15 units, but he also mentioned promotions on their 10x14 units as a possible alternative. What really stood out to me was Mark's exceptional customer service -- when I returned a few days later to reserve the unit, he remembered my name. I also noticed him greeting other tenants by name as they walked in. Mark truly raises the bar for storage services. His charisma, professionalism, and personal touch made a lasting impression. It's rare to find someone who combines strong customer service skills with such genuine attentiveness.

Super prompt call backs and lots of information shared when I was looking for a storage unit. Staff…read moreis super friendly and helpful. Very clean facility and was a great price compared to other facilities nearby. Would recommend to anyone looking for a storage unit either short term or for a longer duration. I would definitely use this Company again for my storage needs if an occasion arose.

Ben from Factoria Security Self Storage was so kind to send me to Jodi at Kirkland Way Storage…read more They are both such generous, thoughtful and respectful professionals who don't waste your time or drag you around the emotional map with sales games or pitches. Thank you for being fast and effective, hassle-free and with integrity. This new storage facility is the best I've seen yet. Coming from Urban Storage, also new, I love how this has the extra touch of individual unit alarms and high surveillance. The office is neat, clean and pleasant: no strange odors or dirty floors. The actual storage facilities are well-maintained and the loading dock is accessible to any location your unit is. Fast, professional and hassle-free: registration is easy, straightforward and this is a fabulous experience so far.

Nothing but excellence…read more Down to earth staff, responsive, helpful, and great facilities. Couldn't be happier with the services provided.

Hector, Salvador and Irving were amazing. Would use their services anytime. Highly recommend!!read more

Scam be careful. We hired them for a two bedroom and the receptionist who is a failure, suggested…read morethree movers with a large truck and we purchased extra insurance for our valuable furniture and paid extra for heavy items that I ended up personally helping with moving. They destroyed my pizza oven and my grill. The best part is, they classify the reviews. Be careful of those people we will be suing them soon.

I came into collect some infant items we stored in between kids and found rice and rat poison in…read moreour belongings (an infant bouncer). Reached out to corporate and was told someone would call within 72 hours, and left a survey indicating what I found. Nobody has reached out. This is awful practice and a poor reaction to a serious situation . I do not recommend.

They keep raising my prices every couple months it's ridiculous ! None of the other storage unit…read moreplaces raise rent every couple months.

I've used various storage facilities on and off for years in many locations. This facility is…read moreby-far the best I've ever had. Yes, they are on the high end cost-wise but in my opinion, well worth it. Very clean, bug-free, temperature controlled, well lit, high security and very customer-service oriented. They even have carts to help with your loads in and out. And with convenient parking at the entry door, what more could you ask for? Manager Adam is very personable. There are three things one wants in a business: Good Quality, Excellent Customer Service and Low Prices. But, unfortunately you can only have two of the three. You choose!

I am very unhappy! He is denying me a refund of about 3 weeks of rent after I removed my things…read more His excuses: You're not in our system now so we can't do it; you were supposed to give a month's notice before moving out; we don't owe you anything! 8/2/26 I paid $141.08 with an automatic Visa deduction. We moved my things out the evening of 8/9/26. He refuses to refund even half a month. It used to be well-managed but apparently is no longer. They have become the most expensive storage around. Don't rent from them!!

I have been a client of Totem Lake storage for over 8 years. Doug, the manager, is more than…read morecourteous. I am a Realtor and need a convenient space for staging items. He is always patient and helpful! Paperwork was painless and the overall experience was more than satisfactory. I have even heard him on the phone with very unreasonable people; he is always courteous and sympathetic. He is also urgent in his response to any question and/or challenges that come up (at least with me!) Highly recommend! I do have to agree with Meleaha about Jake. His social skills need improvement; a smile would go a long way to improve his image. I have also heard him on the phone with customers. Susan G.

I have been a customer for over 5 years. The facility is secure, clean, and accessible. The staff…read moreis responsive and has been consistent.

Getting storage is never fun- but cubes made it easy for me. I adjusted my space sizes and each…read moretime the staff was friendly and made it an easy process. It's clean, well lit, secure and I felt safe there. (All of which were extremely important to me) Having carts available to use was helpful. Overall I had a great experience with cubes.

We have had a storage unit at Cubes Self Storage for almost two years now and it has been a great…read moreexperience! Easy access, great rates, very clean, free truck use at move in, and Angel and the rest of the employees are excellent!

I have been a tenant of this facility at about a year. I started out with a 10x15 unit on the 3rd…read morefloor, then added another unit 10x15 a few months later and grew into a 10x10 all within the year as my small business overflow needed added storage space. Each time I needed a new unit I was able to get in contact with the manager Rick by phone or email and he was prompt, courteous, accommodating and efficient. When I say that he takes care of his customers! There is not enough stars to give him. I believe as I grew my small business he (Rick) saw the need for the demand and eventually helped me transfer into a 10x30 unit. I can go to this location at any time that it is open (until 10p) and always feel safe and secure. The ground are well kept and clean. I've never had any safety concerns while there and you get a sense of who's who. If there are any concerns Rick is always available to check in with and he will address. If you are a small growing business looking for overflow storage - give Rick a call and he will take care of you. Or if you need a rental space for your home or personal use. Your items will be safe here. Thank you Rick and RedWay Storage!

We had a bad experience with a nearby storage facility and came here and the service was…read morephenomenal. Rick bell was amazing and very patient as we decided in the right storage unit size. he helped turn a bad day into one of less stress. The facility was clean and efficient. This facility and Rick Bell exceeded our expectations.

Worst moving company ever. Damaged thousands of dollars worth of furniture and "lost" valuable…read moreitems even on a dedicated truck with only one destination, has no customer service (is just run by bots and AI), grossly overpriced, and a nightmare to deal with! Do NOT use Bellhop.

Terrible communication. I almost changed my mind about them, but then was contacted by a…read more"supervisor" who was very responsive before the move. The originating move from Texas was fine. The trucker turned out to be a complete liar, which we learned when so much of our stuff was waterlogged. Good thing the movers at our final destination (Washington state) took video of water pouring into the truck in the rain. During the move into our new place I tried to get hold of Bellhop via phone (AI assistant- super annoying, didn't result in a call for 5-6 hours) and text. They completely dropped the ball. By a miracle, our stuff arrived in ok shape, even though the boxes were soaked. I only filed a claim for an expensive linen lampshade, even though we did end up with some scratches on the furniture. Just got back the claim result: they are offering me ONE DOLLAR AND TWENTY CENTS. My annoyance and disgust with this company is very, very high. Awful.