A month ago, I was looking for a 10x15 storage unit and visited Public Storage. Unfortunately, I…read morewas told that all 10x15 units were occupied, and to my disappointment, no alternative options or suggestions were offered. Then I went to StorQuest in Redmond and spoke with Mark. Not only did he provide detailed information about the pricing and availability of their 10x15 units, but he also mentioned promotions on their 10x14 units as a possible alternative. What really stood out to me was Mark's exceptional customer service -- when I returned a few days later to reserve the unit, he remembered my name. I also noticed him greeting other tenants by name as they walked in. Mark truly raises the bar for storage services. His charisma, professionalism, and personal touch made a lasting impression. It's rare to find someone who combines strong customer service skills with such genuine attentiveness.

Headline: StorQuest Nightmare: Targeted Break-In + Fabricated Excuse to Evict - RUN AWAY!…read more We chose StorQuest to securely store our entire household belongings, trusting their security claims. On March 12, 2026, at 8:40 PM, intruders pried open the front doors (supposedly locked after 6:00 PM) and burglarized only our unit at the far end of a hallway. No security cameras exist in any interior hallways, so the crime went undetected; police report (case #26-007076) confirms the suspect left by 9:10 PM. Management (Jacob Davis) gave minimal help and zero constructive follow-up. When we followed up a week later, Jacob turned hostile and then issued an eviction notice based on a completely fabricated claim of improper conduct in the facility--with no video evidence or proof ever provided. Inadequate security, missing hallway surveillance, indifferent staff, and baseless eviction tactics make StorQuest completely unreliable. Avoid this facility at all costs--choose a provider with real security and honest management.

I enjoyed the experience here at the Bellevue location. The staff especially Kim & Steven are…read morereliable & responsive. If I had not moved to a bigger apartment, I would have continued to use their services. Once I become a wine connoisseur later in life, I would definitely use the wine storage.

I had the best service from Steven today! I came in to do a small batch shredding and he was super…read morekind and helpful. He explained that they were a family owned business and his customer service was incredible!

Mattrell was very kind and helpful it was a pleasure working with her! She explained everything…read morewell about access hours and how to use the building resources.

Do not leave your valuables here! There are multiple layers of access control, but someone was able…read moreto drill out my lock, move all of the stuff to pick out what they wanted to steal, shoved it all back in, then replaced the lock with their own. They have a camera right next to my unit but it seems they do not look for people drilling locks out. This is not a safe location! My guess is that the criminal has a unit in the same building so that they have access to the building and hide the stolen goods.

Ben from Factoria Security Self Storage was so kind to send me to Jodi at Kirkland Way Storage…read more They are both such generous, thoughtful and respectful professionals who don't waste your time or drag you around the emotional map with sales games or pitches. Thank you for being fast and effective, hassle-free and with integrity. This new storage facility is the best I've seen yet. Coming from Urban Storage, also new, I love how this has the extra touch of individual unit alarms and high surveillance. The office is neat, clean and pleasant: no strange odors or dirty floors. The actual storage facilities are well-maintained and the loading dock is accessible to any location your unit is. Fast, professional and hassle-free: registration is easy, straightforward and this is a fabulous experience so far.

Nothing but excellence…read more Down to earth staff, responsive, helpful, and great facilities. Couldn't be happier with the services provided.

I have been a tenant of this facility at about a year. I started out with a 10x15 unit on the 3rd…read morefloor, then added another unit 10x15 a few months later and grew into a 10x10 all within the year as my small business overflow needed added storage space. Each time I needed a new unit I was able to get in contact with the manager Rick by phone or email and he was prompt, courteous, accommodating and efficient. When I say that he takes care of his customers! There is not enough stars to give him. I believe as I grew my small business he (Rick) saw the need for the demand and eventually helped me transfer into a 10x30 unit. I can go to this location at any time that it is open (until 10p) and always feel safe and secure. The ground are well kept and clean. I've never had any safety concerns while there and you get a sense of who's who. If there are any concerns Rick is always available to check in with and he will address. If you are a small growing business looking for overflow storage - give Rick a call and he will take care of you. Or if you need a rental space for your home or personal use. Your items will be safe here. Thank you Rick and RedWay Storage!

We had a bad experience with a nearby storage facility and came here and the service was…read morephenomenal. Rick bell was amazing and very patient as we decided in the right storage unit size. he helped turn a bad day into one of less stress. The facility was clean and efficient. This facility and Rick Bell exceeded our expectations.

Fantastic staff, benefits practically pay for themselves! My family was moving from Redmond to…read moreDuvall and needed storage for 5 months in between. We picked Sherlock because it was close by, but I recommend you go with Sherlock even if it's out of your way! Sign up was quick and their rates were competitive (often lower than other units in the area). Their staff was super friendly and recognized me by name every time I was there! Also, weird love: they play the BEST music in their storage areas. It shouldn't be a big deal, but when you're spending 2-5 hours moving in and out it makes a difference (Beatles, classic rock, 80s and 90s). But THE BEST PART is that they have a moving truck you can reserve/use any time you need it for as many times as you need it! Seriously, free moving truck? The storage unit literally pays for itself compared to the cost of a moving truck. I have absolutely nothing bad I can say about this place. Even the bathroom was always clean.

From the owner: At Sherlock Self Storage we have indoor heated self storage units, with state of the art security…read moreand individually alarmed units. these units are perfect for protecting your delicate items. The storage unit you pick is based on your personal preference and storage needs at the time of your rental. Not sure what you're looking for? Our friendly and professional store manager is ready to answer any questions you may have. At Sherlock Self Storage our facility is completely month to month and there is no long term obligation. Access your unit anytime between 6am and 9pm daily. Car, truck, and RV storage is not available at this location.

No need to hesitate to rent a storage unit from Redmond Mini Storage. I rented my first unit there…read moreover 20 yrs ago. The last several years I have had a few units there. The Senior Manager Victor does an exceptionally good job managing the place. Victor is highly knowledgeable, very professional, kind, genuine and informative. I'm sure I've asked the same questions more than once and Victor is quick to respond with the answer either in person, by phone or by email. Provides the info with all the details/options/variations. I did rent a unit at another storage facility less than a mile away from Redmond Mini Storage that was not a great experience. Also paid much more for a unit with many price hikes at the other more "corporate" place for a very small unit. Could rarely get any answer but "no" or "I don't know" there when I reached out. Victor & Redmond Mini Storage is the exact opposite of the other place. Has very fair prices, move in discounts, clean, secure, and well lit. If you need storage don't hesitate to check out Redmond Mini Storage.

I have been a customer for over 3 years. They recently changed their online systems and are no…read morelonger able to do automatic deductions. They then add a $10 fee even though the checkbox that says use this credit card for all future charge is checked. Deposited the calls to rectify this behavior has continued. I see this as a money making game at the expense of the customer satisfaction. I've started looking around and have realized that I am not the only person being impacted. Other storage facilities are cheaper and have the capability to do auto deductions and quite honestly have waaayyy better customer interaction.

Absolutely fraudulent, sketchy and rude. We rented a U-Haul from these jokers. The amount on the…read morecontract was not what my wife agreed to on the app. Then, they attempted to overcharge us by 40 miles. I wish we'd taken a picture of the odometer when we left because it was not what they claimed the initial mileage was. The 1 star reviews get it right. The reviews describing incredible rudeness get it right. If you still insist on dealing with these con artists, document EVERYTHING. If you don't, you'll get scammed.

After 6+ years of paying a fortune for a 5'x10' unit (now $180/month, increasing to $212 as of…read more6/1/2023) it was time to move out. Arrived 4/25 with a rental vehicle to do so but the elevator was out of order and apparently had been for a few days. To avoid paying the next month's rent, we had to vacate the unit by EOD 4/30. When we called to check the status of the elevator that day, we were told it was still out of order. Our unit is located on the 3rd floor of a notably large building...at least 500-600 units. There is ONE elevator for the entire building and TWO stairwells on the far end of each side. Only one stairwell is accessible from the outside. Needless to say, moving the items out of the unit without an elevator would've required assistance of at least two other able-bodied people, which was not possible. Although we contacted management, sure enough, we were charged for the entire amount as of May 2. A classic example of a business causing their customer to suffer from what is their--and only their--mistake.

Feel free to check out the photo attached, the insurance bought through this horrible establishment…read moreDOES NOT COVER ROBBERY. WARNING THEY WILL ROB YOU BLIND. They will steal from you and get away with it. So damn sad. Be smart people, this place charges 1/4 the price of the Bellevue Vault location and there's a reason for it. To give them the benefit of the doubt IF they were not involved in my robbery I was provided ZERO HELP NO CUSTOMER SERVICE. NOTHING. It made things very clear.... I hope someone reading this decided to run in the opposite direction.

This place is hands down the best around and worth the drive if your not local. They have state of…read morethe art security systems to protect there clients , offered insurance if needed , extremely hassle free , and the customer service is superior. They really have the best interest in the customer which is hard to find these days. I'm glad I found them !

I am blown away by my positive experiences with Cubes Self-Storage Kirkland. The facility feels…read morenew, clean, safe (personal codes required for access) and the customer service is top notch. When I was initially researching storage unit options in the area I spoke with Tyler on the phone and he was extremely helpful and answered my many questions professionally, patiently and courteously. Jeremy has been there for my move-in visits and he is also extremely helpful, knowledgeable and has gone above and beyond for customer service. Super nice guys, thankful for their help. They had an internet promo discount for the first 3 months which helped reduce the fee a bit. Lots of great things to like - covered loading area with many parking spots so things don't get wet, moving truck available upon request for moving, and personal access codes for extra security. Really happy with my choice to store my things here!

I had a payment issue, and the management team stepped up and helped me resolve the problem. the…read moremanagement team was a tremendous help and are a great group of people. we are very happy storing our belongings at Cube storage in Kirkland.